3 Day Blinds

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will...

wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,* If 3 Day Blinds wanted to follow through with their end of the bargain, then, maybe they should have responded to my calls and messages.  They never tried to call me since I have my phone records from those dates.  They say they emailed me, but, they sent it to the wrong email.   They used the wrong first letter in the email.  I never got those and they still claim I didn't follow through.  IF they wanted to get a hold of me they should have used the correct phone number or emails.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.We walked through the house twice with the consultant and showed exactly which windows we wanted covered.  He provided a price based on our walk through assuring us the windows we wanted to be covered would be.  We could have had the job done by another company for an equivalent price, but went with three day blinds based on our walk through with the consultant and the pricing he gave us.   Now three day blinds acknowledges their consultant screwed up, but is asking for more money because their consultant missed two windows.   Now we don't have the option to go with the other company because all of these prices are based on "packages" of windows covered.  Please provide full refund, we are not satisfied with your service or your bait and switch practices.   You can have all your treatments back.  You offered us one price after walking through with your consultant twice, but now are trying to charge more, acknowledging he screwed up.  There is no more classic bait and switch tactic than this.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.No refund has been issued, despite being told it would be done on 9/25, and 3 day blinds has tasked me (customer) with getting multiple contractor quotes before compensating for the property damage.  
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The blinds were not delivered and installed within the inital contracted timeframe. Also, I have not been contacted in regards to the dirty blunds left by the installer. I paid for this product since 8/22/16 and it's ridiculous that I had to wait over a month for my product which I have notclue if it will work. They can came in ar any time to pickup their broken dirty blinds and send me full refund.  I'm in the process of contracting a better business to do this job! They can deposit the total cost of the blinds plus instalation fees back into the same account used to pay.
Regards,
[redacted]

Description Of Work:
After consultation with a design consultant we contracted to provide and install shutters on two windows, custom roman shades on 6 windows and roller shade on a door and a vertical blind on large window.
Review:
It started out well but went downhill as the project progressed. The roman shade in the bathroom was very poorly made and looked awful after being installed. As it was sewn with pleats permanently for install ,the only option was to request a replacement. Also, five other roman shades were ordered and installed as "inside window shades" that came with cords behind the shades. Which meant it was almost impossible to operate the shades. We advised the "expert" Design Consultant that her job was to advise us of options ahead of time to avoid this, but it was not done. Complaints and requests for replacement and help were met with terrible customer service. The customer rep (at California headquarters) was not friendly, was dismissive and plain rude. When we asked him to get our design consultant back out to our home to view the shade problems and our complaints, he first wanted to know what else we planned to purchase! In short, we then spent the next two plus months complaining and arguing with 3 Day Blinds Customer Support to try to resolve quality issues. Finally after many difficult phone calls with the Customer Rep (who never returned calls quickly) we received a replacement shade for the poorly made shaded. Then we were offered, for a price, to redo the cords on the roman shades to make them workable. After consideration we agreed. One day after the five roman shades were removed from our home to be sent back to the factory for cord change out, the Customer Rep sent us a email stating "unfortunately" the cost had been quadrupled! After further discussion and fruitless complaints we said no and insisted they put them back as is.
In summary, we had quality problems, terrible customer service and a design consultant that once we ordered pretty much abandoned us. Be aware that once you purchase from 3 Day Blinds, your only recourse is with their California office and a customer rep you deal with by phone. The local consultants have almost no authority concerning your order.
I will say though that the locally contracted installers were professional and did nice work. If only the 3 Day Blinds Company was anywhere near as good. 3 Day Blinds claim of high client satisfaction did not work for us.

The worst customer service I've seen in some time. I had them come out to repair one of my blinds. They said it couldn't be repaired onsite, but they said they would take it and it would be returned between 1 to 2 weeks, even the invoice specifically says 1 to 2 weeks. That was 3 weeks ago. I have called and spoken to probably 5 people over the last week and none of them could even locate the blind. They continuously say, "well, let me get in touch with the warehouse and get back to you." They never return your calls, they never return your emails. I was just told five minutes ago that they shipped my blind to Mexico yesterday because they couldn't fix it here and they have no idea when it will be returned to me. Terrible customer service.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
1. Salesperson from 3 Day Blinds (3DB) did not leave 3rd page of contract with me (3rd page is where 3DB says I signed off on light gaps along side of shade up to 1" wide).
2. I do not recognize my initials on the 3rd page and my wife and I would not have agreed to 1"gap along side of window covering.
3. 3rd page of contract (the page we did not get) has time stamp of 20:10:00.  First two pages of attached contract and our copy of contract (that salesperson left with us is time stamped 16:17:34).    Seems odd that we did not get 3rd page and there is 4 hour difference in time stamp between first two pages and 3rd page.   3DB should have been certain to leave me entire copy of contract with us instead of coming up with 3rd page when there are disputed items.
4. Salesperson indicated to us that the blinds would provide adequate privacy in closed position.     We request full refund and removal of shades by 3DB.

It has been a nightmare dealing with 3 day Blinds and their subcontractor Roadrunner Shutters and Furniture. Shutters were ordered on 6/22/16 - they came out and remeasured 3 times after the initial measure - and still when they came out the french door shutter was measured incorrectly and they weren't able to install it or two windows with arches (which they had remeasured three times!) Here I am 4 months later, without the shutters, they charged my credit card a month and a half ago for the full price and they just keep passing blame to each other. They promised an install on 9/21, rescheduled to 10/3 and then just didn't bother to show or call. When you call Roadrunner, you just get put in an endless telephone loop to press one for customer service. Never dealt with a company with such poor customer service.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Problem: I had filed a complaint [redacted]. The business indicated that they would contact me regarding my issue on Feb 9th. It's been 10 days since then and I have not heard from 3 day blinds. If they cannot fulfill the completion of the window dressing then I want a refund.
Desired Outcome: The Business has made false promises of contacting me to resolve my issue and have not heard from them at all. I need my refund in full. I am not waiting on any false promises from this business. It's been over 4 months since this issue occurred.
Regards,
[redacted]

Revdex.com:
This is to confirm complaint #[redacted] has been resolved with a full refund to [redacted] disbursed by 3 Day Blinds.Thank you
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this...

resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. 
I recieved a prompt phone call from an employee at 3 Day Blinds.  This person seems very willing and ready to help with the issue I was having.  I have not had an opportunity to return this phone call but will do so early this week.
Regards,
[redacted]

We are willing to refund the customer their money, reorder the product, and then request payment of 50% of the order once everything has been completed without issue.  We have left a voicemail and an email to the customer with this information.

Better...

Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

This customer has been in contact with customer care leadership regularly and a resolution is in process. Attached is a copy of the original invoice,...

complete with signature and initials next to the disclaimer about light gaps of up to 1in on this product. Customer was shown samples of the material at time of sale, clearly displaying opacity levels of selected material. Length of product and tightness of closure are not objectively listed on the contract so as a gesture of good faith a repair/reselection of product already ordered or a full reselection have been offered. This has been documented on case number [redacted]

I made contact with 3 day blinds to replace the existing blinds in my apartment with room darkening blinds. I pulled an ad that offered free installation..When the design consultant arrived and I presented her with the ad-- she said I had to spend $700 in order to get the free installation. I explained this to the design consultant when I met her that I wanted the existing blinds replaced and was allowed to modify the existing set up through an ADA Reasonable Accommodation.. When she arrived, my patio door had existing blinds that were fully operational. She took the measurements and I was looking forward to my room darkening blinds. I relied on her expertise to ensure a smooth transition. I had no idea that when the blinds arrived they would be too long.
After the blinds were installed, I made contact with the design consultant, and she suggested cutting them. However, in the warranty based on the limited lifetime warranty under what is not covered-- "improper installation" I am very reluctant to alter my blinds in any way.
After several emails back and forth, the design consultant now claims she would never have accommodated such a request. Yet she took my money. That is absurd.
What is the point of having Room Darkening blinds that don't darken the room? Blinds too long that drag the floor causing gaps that let light in and are very difficult to open turn or close. This entire ordeal has been a nightmare and has caused me a great deal of anxiety. It's important to know that I feel that I have been taken advantage of; and I have every intention of being 100% satisfied.
Perhaps others have been satisfied-- or have spent a lot more than my $450 to get the free install. I am on a fixed income and have very limited resources and the offer seemed good at the time, but this entire thing has been a nightmare.
The design consultant has been in touch with me to offer a solution-- and scheduled to come out just as I was entering this complaint. I will come back to this review and make any changes providing I am 100% satisfied with the outcome.