3 Day Blinds

For order invoice ***At time of sale, time of measure and time of installation it has been noted that this application of shutters can not have
a decorative fascia - "valance" due to limitations of the window itselfThis order was signed off on by the customer without a valance or fascia and, could one be provided Day Blinds would be willing to work with the customer or provide that valance A copy of the original signed invoice without valance can be provided upon request

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowThe valance was not shipped to the installerIt was shipped directly to our homeThe response also states that it would be installed on July 6thToday is the 7th no installation happened yesterday When will the valance be installed Please I want this to be completed
Regards,
*** ***

Never buy from day blinds!!!!
I bought blackout blinds for my son's room The experience left much to be desired The design consultant was nice but couldn't measure an arch on her own Isn't that the reason they come to your house, to measure? So then I had to schedule and installer to come measure This guy was super shady He was telling me different options to use instead of the blinds I was going to buy They he gave me fliers for his business and his wife's business He told me not to tell 3Day blinds
The blinds were supposed to come to my house, or so they said Apparently they went to the shady installer's house After many times to try to contact him he said he was moving and couldn't find them amongst the mess I finally got him to schedule installation He was a no show
Later that day 3Day Blinds called and said they wouldn't be working with that installer and I needed to schedule with a new installer
So I got my blinds weeks!!!!!!!!! after I ordered them Why is the company called day blinds?
So shady installer, very late installation, and many different appointment for which I had to miss work to wait for them
Do not use this company!!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find
that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolvedThe offer of a full refund is much appreciated, thank-youMy special thanks to *** *** and the San Diego Revdex.com for their efficient and professional handling of my complaintPost that!
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and
have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below*** ***, client care quality assurance specialists, agreed to motorize all blinds and to refund the installation fee as wellHe originally replied to this Revdex.com site after our first conversation but prior to making this amended agreementHe stated in an email today that he would gladly confirm that they will be converting all blinds to be motorized and to refund the installation fee as well
Regards,
*** ***

Revdex.com:
I have reviewed
the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I want financial compensation, IN ADVANCE, before they come to reinstall the defective blindsI want to know the exact amount they will compensate me.
I do no want my credit card charged again UNTIL all the blinds are reinstalled and they meet with my satisfaction this timeFurther, they have upset me even more because they just placed the reorder on July11, causing more delayIt takes weeks to get blinds Why did they delay? Then they have to installI won't have these blinds until August when they were first ordered in May!
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***I have met with their design consultant and once the new blinds are
installed to my satisfaction, I will consider this complaint resolved
Regards,
*** ***

Terrible service and not reliable:
9/– Mary R came to the house
faux blinds
faux wood arches
Date promised for install was 10/
9/– Installers were coming Called Mary R when the measuring people were coming and let her know that I wanted to add another faux wood arch for a boys Bedroom No order # was given however, she did say that she was going to just add it to the existing one While the two measuring people were here, I overheard them complaining about how dumb the sales rep was because she did not let them know we had two windows over feet It was very unprofessional
10/– I looked up the tracking number on the website only to notice that the entire order was cancelled I called Mary R quite a few times, but she never called back I called day blinds Opened a ticket with Antwan R He said that the original order was cancelled We never did this
There was a new order now which consisted of arches and no faux wood blinds ( we were now missing on the new order) Antwan let me know that install would now be between 10/– 10/ We never heard from Antwan again
I sent him a few messages asking how I can cancel the orderMary knew we had company coming and that we did not want that to interfere
I then called again and spoke with a new Case ManagerHis name was Miguel G He let me know that he was going to try and solve the mess with the paperwork and he would try to get a rush ship to get our job complete When he called me back, he let me know that the arches are at the installer already and that he would rush the faux blinds projects He apologized and assured me that the job would be completed before the 10/ He let me know that he would not leave me in the dark and would keep in contact with me so that I did not have to worry I never heard from him again
I then received a call from the installer making the appt10/between 2-6pm The installer let me know that they would call me the evening before to give me a hour window
I never heard from them again
The installer, Chasen B, then called on install day around 3pm to let me know that I would be a the tail end of the install time
He came and let me know that he did not have a ladder tall enough to install the two front arches He was very nice, but unprepared He let me know that he let his friend (a roofer) borrowed his tall ladder and that he did not know when he would get it back He let me know that he did not know when he would be able to come back because he was so booked He then put the two uninstalled arches in our garage
Installed:
Faux wood blinds
Living room arches
Boys room arch
In the Garage are two uninstalled arches
I have two windows that are incomplete and I have no communication on when this job will be completed
Go elsewhere - I have been dealing with getting this order complete since 9/

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be
satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

ss Bureau:
I have reviewed the response made
by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me, if they are willing to make monetary compensationThis remains to be seen
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID
***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The measurements made were incorrect The valence brought by installer was still 1/2" too wide Installer on-site got into dispute with the installer remote about who/when the blinds would be installed Installer left the customer's home with material without notification or resolution Homeowner still has property damage that has been unresolved by contractor.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that
this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

On 9/8/a replacement order was placed for product as requestedOn 9/19/replacement product was delivered to the installerOn 9/20/customer scheduled an installation appointment for 9/26/Documentation on case
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.
I will wait for the business to perform this action and, if it does, will consider this complaint resolved
I'l keep you posted to the progress of the refund Thank you
Regards,
*** ***

My wife and I are not 'shoppers' We bought a home that had no blinds and day blinds responded first so we used them
We met with our consultant on 11/13, paid over $5,for our blinds and were told they would be installed 11/23-11/ They were installed today (12/15)...most of them
First issue was we heard back from our consultant that the company wanted to come back out to re-measure one window Fine, not a problem
By December 8th we still had no blinds and asked our consultant to follow up She said she had tried to call the warehouse but got no call backWe too called the warehouse over the next couple days, left voice mails and never received a call back
Dec 9th - Third voice mail to warehouse with no response
Dec 9th - heard back from our consultant who told us to call an number for help Informed us only part of our order was in and we could have it installed but there would be an $fee since it was a partial order....weeks after they were supposed to be installed
Dec 11th - Again asked our consultant for an update as we still had not received a response from anyone
Dec 11th - Consultant said she spoke to someone at the warehouse who was supposed to call us, which they never did
Dec 11th - Consultant followed up to see if we received a call We had not She was going to call her District Manager
Dec 12th - Finally heard from them and scheduled install date for 12/
Today - One shade is still outstanding and no ETA on delivery Installer arrives and determines that a couple of the windows were mismeasured and had to take them back to make corrections Also stated that most of the windows were measured lengthwise to be "outside mounted" but were ordered as inside mount windows meaning the shades are longer than they should be Not a major issue since we can pull the blind up a bit but still shows the troubles we have been through
Today - Emailed our consultant about how frustrated I was with everything and that this has been a bad transaction I asked if there was anything that could be done price-wise to help offset all the issues we have experienced I was told by the consultant "I feel like I did my part as the sales person and tried to help you guys the best I could" She also stated "I think you guys deserve something for this situation I wrote my boss about it this morning but didn't get anywhere" and then recommended we call customer care Based on the way this has gone I have no faith in an hourly customer care support person being in a position to make things right
The bottom line is that we should have researched further before choosing day blinds and should have seen the warning signs earlier
Overall, this was a bad experience and we would not refer day blinds to our friends or family

We have offered to work with the customer to address all of her concerns, but the customer refuses to work with usWe have not heard from this
customer since April when we explained that we were willing to work out her complaints but she insisted on a full refund only
I have since asked one of my reps to reach out to the customer to see if she will be willing to work with us again and we are pending her response

There was originally an IT glitch in our Design Consultant's ordering system that did not allow the order to push into production until a week after it was initially placed. We ended up expediting the order once we were notified of this glitch, but it still did not get to the customer within the original estimated timeframe. The customer asked for a $refund due to the expedited fee she paid which was approved and given to the customer. When the installation did happen, the customer called in upset because she said the Roman Shade style was incorrect. Our installer called in a report stating that customer was not happy with the shades, but not that the measurements were incorrect/out of spec. The customer called in the next day simply stating she felt the quality was poor. She stated that the Roman Shades did not fold up like other Roman Shades she had from other manufacturers, and also that they did not block out enough light in her opinion. The customer demanded full refund at this point. The Customer Care Representative assigned to this case reviewed this with a member of our Leadership Team and it was determined that the measurements were not incorrect, and that the customer received the style they agreed to on the signed invoice. 30% off a reorder was offered but customer refused. This was reviewed again in detail with by members of our Customer Care Leadership Team and they came to the conclusion that we produced what was ordered, the measurements were within spec, and the 30% offer was a reasonable proposition towards resolution. About a month later the customer issued a chargeback with their credit card company due to this situation. We explained to the credit card company that the measurements were within spec, we had a signed invoice, and what we had proposed to the customer regarding a 30% reorder. The chargeback was won in our favor because we were attempting to act in good faith to resolve the customer's perceived issues. Another month later the customer issued another chargeback. This is active case ***. The agent assigned to this chargeback called the customer to go over resolution where he offered 50% off of a reorder, but this was also refused and the customer ended the call abruptly. The customer has been unresponsive since that time which was about a month ago. The agent's last correspondence with the customer was an email to her on 3/10 still looking to get her to respond regarding a possible resolution
In summary: The customer received product with measurements that are within spec, product that functions the way it is designed to, and received compensation for issues regarding an IT glitch that resulted in the customer receiving the product outside of the initial estimated timeframe. We have offered the customer reasonable options towards resolution that the customer has declined. A chargeback with her credit card company has already been won in our favor. We are still willing to work with the customer, and to offer a very large discount on the reselection of new product, however the product she received is not defective, faulty, or different than what she agreed to when she made the initial purchase

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Problem: This is an ongoing issue that has been promised by the company to resolve, but we are sick of waiting for our compensation that was promised to usThis is an email from *** *** (Customer Care Lead) "I know we keep missing each other so I figured I would just email you the resolution hereAfter talking to my team, and reviewing your case typically we would only compensate a gift card, but in your case we feel you deserve more than that due to the errors that occurredWe will be refunding back back your account due to everything that has happenedAny questions you may have please let us knowYou should be seeing this on your account approxbusiness days." This email was sent on Nov16thWe still do not have compensationThey had to come to our home FOUR times because they measured incorrectlyOne of the jobs is correct, but the other fabric valence STILL needs to be fixed/or replacedThey were very quick to take our PAYMENT IN FULL BEFORE INSTALLATION and have been a nightmare to get our compensation back - even the minimal amount that they offeredI have wasted many hours waiting for appointments - only to be measured incorrectly*** *** (customer care lead) has continually promised that the compensation has been processedThis is an outright lieHe is now refusing to return my many phone calls*** *** (customer care representative) checked out weeks ago after he couldn't get the situation fixedThe original designer (of the fabric valence) has LEFT THE COMPANYI can't blame herThe lack of professionalism has been quite evidentSo, on the design front, we were referred to *** ***I still have not heard from anyone from the design team(since October) to fix and/or replace the valenceThis has been an outright nightmare company to deal withI have no faith that they will ever fix this valenceI have no faith that they will be compensating what they have promised in email has not come to fruitionDesired Outcome: I would like to see the $compensationI would also like to have our fabric valence replaced and/or fixed - or our money refunded for the botched job
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be
satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Horrible customer service It has taken almost months and I still do not have blinds that fit Their customer service repsdo not return calls or emails On my 6th attempt to speak with someone, the customer service rep could not help me and escalated it to a "supervisor", who has yet to resolve the issue But they have charged my credit car for full payment! They charge your card for the balance owed on the day the appointment is made with the installer SO they have had full payment for months, yet I still do not have my blinds BUYER BEWARE!