3 Day Blinds

Customer service representative Irish has been in contact with this customer to offer a repair/replacement at no cost.
Due to the ongoing issues with the single valance in question, a full refund for the cost of the valance has been approved for $260.01 which is more than the requested...

amount. This refund will be processed within 48 hours and are continuing to offer a repair at the discretion of the customer.

3 day blinds do not do what they say they will do.I am still waiting for my order to be completed and they already took unauthorized payments from my checking account and I have no satisfaction from them.

Revdex.com:
I have reviewed the response...

made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me when it is received.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
When I checked the status of my remaining order on July 22, 2015 (the window arch), the status was listed as shipped on 7-21.  When I checked again on 7-24, the status listed that the arch had been installed on 7-18.  This is not true.  The blinds that were received were installed on July 18, but this did not include the arch because it had not been shipped. 
I received al call from [redacted] at 3 day blinds on July 22 to check to see if the installation was complete.  I called [redacted] and left a message on Friday, July 24 and did not receive a call back.  I called 3 day blinds customer service to ask to speak with a supervisor.  I was transferred to [redacted] who called the installer to find out when the arch could be installed.  I was told that the arch is scheduled to be installed on August 1 with a windown of 9 am to 5 pm.  I was told that I would receive a call on July 31 to narrow the installation window. 
Additionally, the remaining balance was charged to my account.  I should not have been charged the balance of my order considering that all of my items have not been installed. 
I understand that delays will happen.  However, there is no excuse for not calling the customer to advise them of the delay. 
In addition, 3 day blinds informed me that I would be compensated but would not give me the amount of the compensation.
Regards,
[redacted]

Revdex.com:
I have...

reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Thus issue is still not corrected the blinds that was re-sent was also incorrect. The blind did not match the rest of the blinds in the house. At this point I would prefer a refund for the blind. This is the fifth time they have messed up the order for this window. Any help is appreciated.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the...

business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

The company has finally rectified the situation without additional charges.  I appreciate the Revdex.com's investigation of the situation.
[redacted]

6 weeks ago $900 blind ordered for our kitchen. Installer destroyed the blind. He was totally unprofessional e.g. walking in his shoes on the kitchen counter, complaining about his company etc. 3Day reordered the blind and installation. Still not correctly installed! The installation company scheduled a follow-up. However the first installer showed up again despte our being promised he would not be sent. Another appointment was scheduled betweeen 3:00 and 5:00 for today. We got a call from the installation company and 4:45. They haven't known where their installer was all day.
We are out $900 and 4 afternoons of having to reschedule our lives.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
(satisfactory settlement for ID # [redacted] between 3 Day Blind and [redacted])
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the...

business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Thank you for your response, however I feel you are missing my point.  When I met with the consultant, these were the only 2 blinds I wanted to purchase (I eventually ended up purchasing those 2 and 2 others).  We talked about the fact that I was not able to order them online due to the rather narrow width/depth sill.  I had, in fact ordered some that were really nice, but not actually being in the business, I forgot to take the narrow width/depth sill into consideration and they would have had to be mounted on the outside.....similar to the ones I received from 3 Day Blinds.  My old blinds (from Home Depot) were still up when she came, she saw that they were an "inside mount", and even commented on the slimmer size mini blind slats (like maybe 1/2 in).  She was very aware that I wanted them to be an "inside mount" and appeared to measure for an "inside mount" with her laser.  She completed her order on her laptop and there were no measurements on the invoice for me to refer to.  I trusted her. 
     I can't believe that 3 Day Blinds cannot accommodate those 2 windows with a narrow inside mount.
     So, maybe for an "outside mount" the "protrusion" is normal......BUT, I wanted an "inside mount" which should have no protrusion.  I do not want a valance as that would make them even more of an eyesore.  I'm not sure how a refund would work, because I purchased them during your "But 1, Get 1 50% off" promotion.  If you refund the cost of those 2 blinds, then I am left paying full price for the 2 large ones I purchased at the same time.  If you cannot accommodate me with a set of "inside mount" blinds for those windows, then we need to discuss my refund.
       Thanks for your time, consideration, and hopefully your understanding,   [redacted]
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Per the email thread business provided I was supposed to have the blinds delivered and installed and as of TODAY 10/03 I have not received any information about my installation.  I sent an email to the customer service representative I've been in contact with asking him to cancel my order, to refund my full payment and send someone to pick up whatever they had installed. His reply states that I am passed the contracted cancelation policy, funny enough, they HAVE NOT DELIVERED the product I paid for so I should get my money back ASAP.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The business is reneging on their agreement
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to...

complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be...

satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

I had a consultant work with me to purchase blinds to keep the sunlight out. She assured me, that the ones I choose would work. 5 blinds for $ 1146. After installation, on July 15th, one blind was broken, and later that afternoon, I closed the blinds, they didn't close all the way, letting in sun light, in the hottest room. I took photos and sent them to 3 Day blinds. I was told, those are just privacy blinds, and light will come through. The consultant no longer works there. The issue is still being reviewed, as of Thursday, Aug. 4th. I have spoken to customer care many times, and was even told the replacement blinds were shipped on Aug. 1. I called Aug. 4th, and was told, they are still reviewing it. This is very unprofessional to treat customers in this manner. NOT ONE PERSON FROM CUSTOMER CARE HAS CALLED ME. An individual in that dept. is supposedly handling the problem......Very dissatisfied with this company's services in customer care. All I can do is call them, because they are not local. I FEEL THAT IV'E BEEN GETTING THE RUN-AROUND FOR 2 WEEKS NOW!!!!!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
What the company has said is partially true. I spoke with [redacted] this afternoon.  He indicated to me that our mailing address was incorrect in the system.  It was in the system as [redacted] and we are at [redacted].  He indicated that he would cancel the first check and issue a new one in a few days. When I got home, there was a check from 3-day, addressed correctly, with compensation.  I immediately called [redacted] and left 2 voicemails - and he returned my call this evening.  He had not yet cancelled the first check- so this check us good. I don't know why he told me that we were in the system wrong when we were not. 
I do not have faith that this company will fix the second problem with the fabric valence for no added charge.  They've already been out 2x to fix this issue and it is still unresolved. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in...

reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will...

wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Problem: 
On May 18, 2016 I filed a complaint with Revdex.com to help me resolve an issue regarding the blinds and cornices I purchased from 3 Day Blinds. My complaint ID [redacted]. I logged onto your website to see the status of my issue and it was closed without my knowledge. My issue has not been resolved. There are still 2 cornices (toppers) that I purchased that have not been placed in my home. The contractor came out to my home on July 1, 2016 and installed one of the three cornices. The other 2 was not installed because the contractor did not have the correct mounting brackets. He told me to call [redacted] (person who sets up the installation appointments) to have him come back out and complete the install. I left her a message on July 7, 2016 at 4:45 PM but after 2 days and not hearing back from her I contacted by email and left a message for [redacted] which was on July 9, 2016. I received a reply back from their Post Installation Dept stating they [redacted] was checking on the status. As of today I still do not have a resolution. I paid for these cornices and I deserve to have them installed in my home. Please help me get these last 2 cornices installed in my home so I can put my house on the market as I am in the process of selling it. Thank you, [redacted]
Desired Outcome: 
Please help me resolve this ugly situation as I cannot put my house on the market without my window treatments being installed. I purchased my window treatments and I deserve to have them in my home. Thank you.
Regards,
[redacted]

Worst possible company ever to sell blinds, I could have and should have gone to Home Depot....I would have been given better customer service and received my blinds and they would be installed by now. I have been waiting exactly 2 months for my order to be completed. Worst design consultant, honestly don't think she is, worst customer service, no follow through on anything. Not once, not twice, but 3 times, my order and reorders were not put in, somewhere along the line, they forgot about them, and each time I called, I got a million apologies but it kept happening. I have had to make and initiate almost all contact with the design consultant and customer service to find out the status of my order. Customer service in California is not helpful, they are rude, dismissive, and really out of touch with anything going on in Massachusetts. I get that you support your employees but really? Try training them first so you can support them. I am also embarrassed to admit that I referred a friend who went on to place an order for $10,000 of plantation shutters....she has been kept informed of my dealings with 3-Day and will be cancelling her order as well. DO NOT ORDER FROM THIS COMPANY, THEY ARE A JOKE!!!!