DriveTime

Dear Ms. [redacted], Thank you for bringing this matter to our attention. We appreciate the opportunity to re-address our customer’s concerns. On February 7, 2013, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when she purchased a 2006 Ford Explorer. Our...

customer purchased a 5 year/50,000 miles Vehicle Service Contract, administrated by [redacted]. Attached you will find the Simple Interest Retail Installment and Vehicle Service Contract for your reference. At this time, we are currently in contact with [redacted] collecting information. We are currently in contact with our customer and working towards an amicable resolution. As a goodwill gesture, we mailed our customer a $50 American Express gift. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely, DriveTime Customer Relations

Thank you for bringing this matter to our attention. We appreciate the opportunity to re-address our customer’s concerns.
On November 17, 2014, DriveTime exchanged our customer into a comparable vehicle in an effort to resolve our customers concerns. She expressed concerns over the amount of money paid out of pocket for the detailing of the vehicle, totaling $358.35. We agreed to deduct $200.00 from the total cost of the new vehicle and credited the remaining $158.35 to our customer’s account.
At this time, DriveTime is unable to accommodate our customer’s request for an additional credit of $358.35 towards her account as it has been applied already.
 
DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at [redacted]-[redacted]-[redacted].
Thank you,
[redacted]
DriveTime Customer Relations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
ok yes back on 8/27 one of the drive time customer service people did call I talk to her on the pjone abot the car she told me to take the car back to one of there car care people to get the car fix I told her no why should I the car haas been there many times before and they are fixing the same thing evey time why should I keep spending my money on a car that has to get the same thing done three times there is no way a car shoukd heave to get a engine job done three times each year I have the car it is the same thing and then she only said they will waive the $250 but still had to pay the cast to get the car fix so that was a lie and yes I might have sgin the car fax paper at the time of me getting the car there was notthing about this was going to be a bad car either and the lady was talking to me like I was no one telling me there is nothing they can d I got the car and thats what it is and no matter what I say I will not no money back from it I should have got the car check out it was a loan and I told her the bank did not give me anything my money paid the down payment and I paid the car payments and I lost all my money on this car and drive time no it they have been doing this to many people iam sure and yes they sent me a $25 visa card like that would make it better that was just a slap in my face where they think they can just do peoplr like that and then give them a gift card really if you look deep into drive time this was on the news how car lots have these cars and then get them on there lot to sell and the cars are no good iam going all the way with this on the news, facebook, anywhere I can make sure they dont get away with taking my money like that I have a sick child in my home and half of the time I had to get on hte bus to take him to his doctor apt because the car
Refund I want some of my money back from this car this car is a leaving hell and I want what is right how can you just do that to people I gave the car back to them and I no they have the car in the shop and they can see how bad the car is
Regards,
[redacted]

Thank you for bringing this matter to our attention. We appreciate the opportunity to re-address our customer’s concerns. All DriveTime vehicles are thoroughly inspected prior to sale at our DriveTime inspection centers. Parts that fail inspection are replaced. However, if a part is functioning at the time of inspection, there is no need to replace it.At this time, our customer can provide paid receipts for further out-of-pocket repair expenses, and DriveTime is willing to assist with additional payment deferments. DriveTime has made multiple unsuccessful attempts to contact our customer in an effort to reach an amicable resolution. We encourage our customer to contact our Customer Relations department at ###-###-####. Without any new information, we are not able to accommodate to our customer’s request. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely, [redacted]DriveTime Customer Relations

April 7, 2016Revdex.com Ph. (602) 212-2232Fax (602) 263-0997Re: Complaint #: [redacted] To Whom It May Concern:Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.On December 21, 2015, our customer entered into a Simple...

Interest Retail Installment Contract with DriveTime when he purchased a 2010 Chevrolet Equinox. Our customer purchased a 5 year/50,000-mile Vehicle Service Contract, administered by Aeverex. Attached you will find a copy of the Simple Interest Retail Installment Contract and the Vehicle Service Contract for your review.On January 12, 2016, our customer contacted Aeverex to express concerns with a stabilizer track, hole in the muffler, and a check engine light. At that time, Aeverex referred our customer to an in-network repair facility. Aeverex advised he would be responsible for any diagnostic fees if the repairs are not covered under the Vehicle Service Contract.On January 19, 2016, our customer reached out to DriveTime to inform us his vehicle was involved in an accident. We advised him that he would need to file an insurance claim with his third-party insurance.On February 3, 2016, our customer reached out to Aeverex to express concerns with the vehicle shutting off and the check engine light. Aeverex encouraged him to take the vehicle to an in-network repair facility to have a diagnosis completed.On February 5, 2016, we spoke with our customer concerning the mechanical issues with the vehicle. We informed him to have a diagnosis completed on the vehicle at an in-network repair facility. After we receive the diagnosis we can review options for possible assistance. He inquired about rental assistance; we offered rental reimbursement of $25.99 per day up to a max of 5 days.That same day, an in-network repair facility initiated a claim with Aeverex for an engine assembly, coolant, oil change, and engine diagnostic. Aeverex approved these repairs under the Vehicle Service Contract. On February 8, 2016, we reached out to our customer to address their transportation concerns. We offered the rental reimbursement. We also offered a per diem credit of $16.18 per day the vehicle is in the repair facility; minimum of 4 days with a maximum of 14 days.On February 12, 2016, an in-network repair facility contacted Aeverex to inform them the engine ordered was bad and they were requesting a replacement one.On March 1, 2016, Aeverex approved 6 days of rental reimbursement for our customer, totaling $155.94.On March 3, 2016, our customer contacted us concerning the prior engine repairs and making the payments on his account. We informed we will review the situation and reach back out with options of possible assistanceOn March 5, 2016, we offered our customer to take back the vehicle and put him into another one. We would transfer his down payment along with two regular payments. We would arrange the tow to have the vehicle transported to one of our DriveTime Dealerships through Aeverex.On March 10, 2016, we received the vehicle with a dent on the passenger side. We reached out to our customer to inform them we would not be able to accept the vehicle back in this condition. He informed us the third-party insurance was going to cover the cost to repair the dent. We advised once it is fixed we can proceed with the abovementioned offer.On March 25, 2016, our customer expressed concern about an additional $500 required to get into another vehicle. We informed him we would not be able to waive any additional amount needed to get into a higher value vehicle. We tried to keep our customer in a comparable vehicle as far as vehicle type and payment amounts are concerned. It is our customer’s responsibility to pay any additional cost if they choose a higher value vehicle.On March 30, 2016, our customer contacted us inquiring about reimbursement for the rental. We offered to review for reimbursement once he sends in paid receipts for the rental vehicle.After reviewing the receipts, we spoke with our customer on April 6, 2016, to offer them a 30-day rental reimbursement and towing reimbursement check totaling $844.20. Our customer expressed satisfaction with our offer and we ended our correspondence on amicable terms.We apologize for any confusion or inconvenience this matter may have caused. We thank the Revdex.com for their continued support and for allowing DriveTime to address our customer’s concerns. If you have any questions, please contact us at [redacted]
 Sincerely, Carlos S.DriveTime Customer Relations

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]  i appreciate ate the business making an exception and valuing me as a customer and I will forever be grateful for the services provided.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Thank you for all assistance that have been provided through today. I received the Revdex.com response on April 21, 2015 and will address all issue in order.The January 2, 2014 "Purchase" Issue: When I purchased this "Power Train Protection Coverage as reccomended by the "Salesperson", at the price of: $2,695.00, I was not with the understanding that I had no real coverage. I now find that this is not a full service "Extended Coverage Protection Package" and is/have asked that: Drive Time, Inc., removed this coverage from this loan and there is a problem.I am being told that I have to submit this request to: Aeverex for this request to be processed. I have made no contact with Aeverex when I contracted to purchase this vehicle and should not have to negocate this issue now. Issue #2: On January 29, 2015, I contacted Drive Time and was advised to contact Averex and was given their contact number. No claim was filed because this company did not cover anything that was on the list of suggested repairs at the time. If this vehicle had been fully checked before being sold, it would not have needed a "Tune Up" in fourteen (14) months after purchase; (2). Front Tire Sensors - light has been on every since I have had the vehicle and is still on; (3). I am requesting that I be provided a copy of: The Full System Service Check List, unless this company wants to pay for this as suggested by: [redacted].Issue #3: February 6, 2015 & March 31, 2015: I was advised to take this vehicle back to [redacted] for a "Full Diagnostic Evaluation and submit a Claim". I did at my cost of $90.00 waisted, filed a claim and the results are still the same. Averex warranty is not coverage that this company needs to be reccomending/adding on to/suggesting that customer purchase/add on the their vehicles. My question is: During the life of this company pushing the Averex Coverage, how many "Claims" have they paid/accepted and with what timeline?Summary: First, I am enjoying my vehicle. Next, I know that 21.6% interest is high but I accepted this interest rate. I am not complaining about the interest. My issues are: The Company not being truthful about the: (1). Passenger seat frame; (2). Passenger door panel; and (3). Front Tire Sensors. Plus the removal/credit of Averex Coverage, is what I am asking to be covered by: Drive-Time, Inc.My $90.00 is also being requested to be reimbursed. Drive Time knew that this company was not going to pay for anything on this recent: Diagnostic Test, done by [redacted]. My final request:1. [redacted] - offered on April 17, 2015, that I agree to pay: $527.08 on/by: May 5, 2015........I agree to this amount of payment;2. This payment leaves a pass due balance of $443.54..I agree; 3. I opt not to defer remaining: $443.54 payment but allow me to pay this amount at: $528.54 per month (without daily phone call) until this $443.54 is pain in full;4. That this company cover: $598.33, for the repairs for the door panel;5. That this company cover: $657.95, repairs;6. Again: remove/credit the $2,695.00, and provide me with the amount of credit allowed and the balance of the "LOAN" after all is finalized.Finally: All request are being asked for the repairs be approved/paid for immediately. Please not that I am upside down in this car and the only offers are to start from scratch. That is something that I do not want to do. I will be reccomending another customer to purchase a car from your company within the next one to two months, from your [redacted] Location.Issues at hand:(1). The two seats: the passanger & drivers seats falling apart;(2). Service Light still coming on and off;(3). Other issues listed on the repair list from [redacted];(4). A $2,695.00 - Powertrain Protection Coverage;(5). 21% Interested that is not listed on the Sales Gap Addendum;(6). Black Book - Buy Back Offer from: [redacted];(7). A Monthly Payment of $443.54;(8). I am now: Upside -Down in this car. I awaite on your decision.Regards,[redacted]

The response from Drivetime while appearing professional in manner was still not acceptable.  Yes I am behind on my payments as I have had to spend so much money of our pocket for all of the expenses that have been incurred from not having a reliable vehicle.  The upload button on this website will only allow me to upload 4 items.  I have 12 different receipts for items including a few from the companies response and multiple that were not listed.  Example: -$100 deductable for the fuel pump that Sark's auto told me needed to be replaced.  Less than 24 hours Later another $514 not covered under warranty was forked out for the TIPM unit through [redacted] Dodge.  -$100 deductable for the transmission I had replaced Sark's auto within 2 weeks another transmission has to be put in as you guys would only authorize a used transmission to be put in.  $150 [redacted] Dodge for evaluating the O2 sensors in the vehicle and need for computer reprogram.  -$100 deductable Alternator...  $435 for tires, and balancing [redacted], $317.89 Lower control arm.  $500 something for tune up wires etc, Hundreds in tow bills not covered in warranty.  Being upside down on a vehicle and not being able to get a ride to work to pay for the vehicle that you owe more than the worth on.  Apparently priceless.  I would like to submit for review all of my receipts I have spent on this vehicle.  Drivetime's only answer has been if you would like to turn the vehicle in it will go poorly on your credit.  Thanks Drivetime.  It is sad when you have to file a Revdex.com complaint for someone in customer relations to pick up a phone and call you back.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

(Please see attached for full response)DriveTime has done the following to assist with the current needed repairs:·         On May 20, 2017, as a customer service gesture, DriveTime covered the $900.00 fee needed to diagnose the...

vehicle.·     On May 25, 2017, DriveTime received receipts from our customer requesting four (4) days of rental reimbursement. We reached out to our customer and offered to reimburse him the contracted rate of $25.99 per day, for a total reimbursement of $103.96. Our customer accepted and requested it be applied towards his payments.On May 26, 2017, DriveTime reached out to our customer to discuss his concerns. Our customer advised the vehicle was in his possession and running well. We inquired if there was any further concerns we could address. Our customer expressed satisfaction with the outcome and the call ended on amicable terms.We apologize for any inconvenience or frustration this matter may have caused. As a gesture of goodwill, we have additionally applied a $25.00 credit towards the principal balance on our customer’s account, as well as the $103.96 for his rental reimbursementDriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact our Customer Relations Department at [redacted]Thank you,Jessica H. Customer Relations

(Please see attached for full response)On September 30, 2017, an INRF contacted SilverRock to initiate a claim on our customer’s vehicle. The INRF advised they had identified trouble codes related to the check engine light for a cylinder misfire and traction control issue but did not complete a full...

diagnostic on the vehicle. However, they recommended the vehicle go to the OEM to have the issues addressed. As no diagnostic was completed prior to this referral, SilverRock recommended our customer take her vehicle to an alternate INRF for a second opinion. On October 3, 2017, DriveTime spoke with our customer regarding her concerns. We offered our customer to exchange the vehicle. Our customer visited the dealership on October 5, 2017, and was unsatisfied with the inventory available so opted to remain in the Chevrolet HHR and pursue repairs. SilverRock authorized our customer to take the vehicle to the OEM on October 16, 2017. There have been no further claims initiated.  At this time, DriveTime would like to review for assistance in having the vehicle repaired. We encourage our customer to take the vehicle to the OEM nearest to her for diagnosis and to have a claim initiated with SilverRock. Once the estimate is received, DriveTime will review assistance options with any non-covered components.

Dear Ms. [redacted], Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. On July 13, 2013, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when he purchased a 2007 Dodge Nitro. Attached...

you will find the Simple Interest Retail Installment for your reference.   When our customer purchased the vehicle, DriveTime was not yet offering GAP coverage on our vehicles. However, we do have other programs to assist our customers in the case of a total-loss accident.DriveTime’s Insurance Loss Program allows our customers to enter in to a new loan and have the balance on the totaled loan waived and reported as paid in full. To qualify for this program our customer must meet the following criteria:The vehicle must be declared a total loss by their insurance companyOur customer must have completed and returned all necessary insurance paperwork.Our customer’s insurance company must have remitted physical damage payment.Pay the Insurance Loss Program deductible of $500Our customer’s totaled loan must be current up to the date of lossHave full coverage insurance (comprehensive and collision coverage)at the time of the lossOur customer must qualify for a new loan (down payment for new loan is determined by the vehicle selected). Our customer had declined participation in the Insurance Loss Program.A timeline of our customer’s Total Loss history is as follows:On December 31, 2014, DriveTime received notice of our customer’s Total Loss claim. Our customer contacted DriveTime, and was informed of our Insurance Loss Protection option.On January 26, 2015, DriveTime received the insurance check for the Total Loss incident.On January 27, 2015, DriveTime mailed a letter to our customer, in which we had offered to work with him to resolve the remaining balance still owed on the loan. Attached you will find the Insurance and Deficiency Balance Letter for your reference.   On April 10, 2015, our customer contacted DriveTime in regards to his account. DriveTime informed him of the amount due on his account. Our representative also advised our customer of the Insurance Loss Protection option, which our customer was informed he has until June 2015 to take advantage of this option.  On April 17, 2015, DriveTime contacted our customer and came to an amicable resolution. DriveTime has offered the following:Waive deficiency balance of $6,418.73Delete trade line from all three (3) major Credit Bureau reporting agencies In exchange, Customer agrees to:Remit payment to DriveTime via certified funds in the amount of $1,925.61 Our customer has accepted this settlement offer. To satisfy the settlement, our customer will be required to sign a Full Settlement and Release of Claims before June 21, 2015. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely, [redacted].DriveTimeCustomer Relations

[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Hello,While most of this response is accurate, I would like to add that at no time and no where on Bridgecrest's Lease contract does it state any protocol regarding recalls. It simply says that the vehicle is thoroughly checked before being offered for sale.I do question this as the vehicle had to have over $1000 worth of repairs done to it within 6 months of purchasing it. I never made an issue about the repairs even tho they were substantial and safety related. Entire rear shocks and replacement of all 4 tires as there were three different sizes of tires on the vehicle when I began the lease.I am fine with the offer to use those "credits" and get into another vehicle, however, all that information has not been accurately sent to the dealership I contacted per the Representative's instructions.I am still waiting for the Lease credit information to be sent so that I can get into another vehicle. Thank you for your time [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Im requesting the debt be deleted off my file they sold me a lemon it still in the shop when the men came to repossess the car they told us the transmission were bad
Regards,
[redacted]

October 29, 2015RevDex.comPh.
(602) 264-5299Fax
(602) 263-0997  Re:
Complaint #1[redacted]To Whom It
May Concern, Thank you for bringing
this matter to our attention. We appreciate the opportunity to address our
customer’s concerns.On August 08, 2015,
our customer entered into...

a Simple Interest Retail Installment Contract with
DriveTime when she purchased a 2010 Chevrolet Traverse. Our customer opted to
purchase a 5 year/50,000 mile Vehicle Service Contract (VSC), administered by
Aeverex. Attached you will find the Simple Interest Retail Installment Contract
and Vehicle Service Contract for your reference.All DriveTime
vehicles are thoroughly inspected prior to sale at our DriveTime inspection
centers. Parts that fail inspection are replaced. However, if a part is
functioning at the time of inspection, there is no need to replace it. On September 2,
2015, our customer called in to Aeverex and stated that the check engine light
had come on, the brake pedal was making noise, and that the vehicle hesitates
when going. Aeverex advised our customer to take the vehicle into an in-network
repair facility for diagnostic. On October 16,
2015, an in-network repair facility called in a claim to Aeverex for the repairs
of the hydraulic booster and engine mounts. Aeverex advised the in-network
repair facility that these components were non-covered under the Vehicle
Service Contract. On that same day,
our customer contacted DriveTime and stated that the vehicle was in need of
repairs that are non-covered under the Vehicle Service Contract. DriveTime
advised our customer that we would request an estimate from Aeverex for these
concerns and review for a possible exception to the Vehicle Service Contract. On October 20, 2015,
DriveTime made a one-time exception to the Vehicle Service Contract to cover
the cost of repairs of the hydraulic booster and engine mounts for a total of
$1,025.35. At this time, all
repairs that have been called in to Aeverex have been approved for our
customer. We encourage our customer to obtain an updated diagnostic from an
in-network repair facility if she is experiencing additional mechanical
concerns. Once an updated claim is received, DriveTime would like to review additional
concerns for possible assistance. DriveTime has made
multiple attempts to contact our customer to reach an amicable resolution but
we have not been able to make contact. We encourage our customer to contact
Customer Relations at [redacted] to address her concerns.  We apologize for any inconvenience this matter may have
caused. As a goodwill gesture, DriveTime has applied a credit to our customer’s
account in the amount of $25.00. DriveTime
thanks the Revdex.com for their ongoing support. Should you have
any questions or concerns, please contact us by calling us at [redacted] Sincerely, [redacted]DriveTime
Customer Relations

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. On April 03, 2015, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when she purchased a 2007 Buick Lucerne. Attached you will find the Simple...

Interest Retail Installment Contract for your reference. At the time of sale, our customers agreed to make 142 bi-weekly payments of $187.01 and 1 final payment of $184.76, beginning May 1, 2015. On May 15, 2015, our customer was informed her vehicle was out for recovery due to non-payment. Our customer was informed she would need to make a double payment, in full, for $374.02, to stop the recovery process.On May 18, 2015, our customer made one past due payment for $187.01. On May 20, 2015, our customer’s vehicle was recovered for default due to the delinquency balance of $192.01. Please refer to the "Simple Interest Retail Installment Contract," section labeled "Default": "You will be in default if you do not make any payment in full when such payment is due...Additionally, we may take back (repossess) the vehicle" Later that day, our customer was informed she had 24 hours to pay the past due amount of $192.01 and the recovery fee of $325.00 in order to reinstate her vehicle. Our customer was also provided with the recovery agency phone number, so she may gather her personal belongings from the vehicle, if she chooses not to reinstate her vehicle. On June 4, 2015, we contracted our customer and informed her that we would be willing to refund her one payment for $187.01 and her down payment of $700, totaling $887.01. We informed our customer we will receive the check within 3-5 business days and will reach out to her once the check is placed in the mail, to provide a tracking number. Our customer accepted our offer. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely, [redacted] DriveTime Customer Relations

Thank you for bringing this matter to our attention. We appreciate the opportunity to readdress our customer’s concerns. Per our customer’s request, we have placed a “cease-and-desist” on his account that will allow only written outbound communication with him via e-mail and letters. In his previous letter to the Revdex.com, he stated:             “I ask that all contact be made through my e-mail address or in writing.” By placing this cease-and-desist on our customer’s account, we were attempting to honor his wishes to the best of our ability. If our customer would like the cease-and-desist removed from his account, he may contact DriveTime and request this at any time, and it will be promptly removed. On May 1, 2015, our customer contacted DriveTime at nine days past due on his first payment. Our customer asked if he could make a double payment on May 15. We informed him we are unable to make those payment arrangements this early into the loan. We advised him the cease-and-desist on his account made it difficult to communicate with him about past due payments. However, at no point did we advise our customer that payment arrangements could not be made because of the cease-and-desist. DriveTime places importance on our customers’ payment habits in the first six months of the loan. We have found this time period is an indicator of how our customers will continue making payments throughout the life of the loan. Therefore, during this time, we refrain from making payment arrangements on accounts, as it is essential for our customers to make payments on time. The actions described in our customer’s correspondence are clearly not keeping with DriveTime's set standards of service and support. DriveTime strives to make each customer’s experience both rewarding and pleasant, while ensuring that every customer is treated with the utmost respect. Our loan-servicing department is designed to work with our customers, as well as resolve past due balances.On April 27, 2015, we sent an email and a letter to our customer in an effort to make contact with him and address his concerns. At this time, we have not received any correspondence from our customer. We encourage him to contact DriveTime at ###-###-####.DriveTime thanks the Revdex.com for their continued support. If you have any questions, please contact us at ###-###-####.Sincerely,[redacted]DriveTime Customer Relations

This company's attempt at becoming a better business is pathetic! Just look how many issues they admit I had with dealing with 2 lemons they offered up! They lie and said I decided to be put in a 2nd lemon from their very limited lot! I asked repeatedly...

to just give me my deposit back and release me from this nightmare. I would request documents that were presented to me outlining that I was getting a solid car in both cases. Please offer up the two bogus Carfax type reports they pass along to customers in the "sale" stages! Please have these scammers point out that a customer will be making multiple trips to their bogus service centers for a fee just to be told that the car has yet another issue! I needed a car for transportation and not one to take to shops repeatedly! And from dealing with the lemon the offered up to my husband, I have made my share of visits to service centers. Revdex.com PLEASE POST THEIR RESPONSE AS THEY HAVE NO SHAME IN ACKNOWLEDGING THE HIGH NUMBER OF ISSUES THE HAVE DOCUMENTED! ALSO PLEASE LET IT BE KNOWN THAT I INSISTED ON BEING ON THEIR NO-CALL LIST BECAUSE THEIR CALLS WERE BECOMING HARASSING IN NATURE! IT IS WELL DOCUMENTED THAT THESE CROOKS HAD TO PAY OUT 8 MILLION DOLLARS IN DAMAGES FOR EXCESSIVE COLLECTION CALLS! IT GOES HAND IN HAND AS CUSTOMERS ARE FORCED TO MAKE A CHOICE IN GETTING THE CAR FIXED OR MAKING THEIR PAYMENTS! HOW CAN THEY CONSIDER THIS BETTER BUSINESS!I WAS PUT IN TO 2 CARS THAT HAD WATER DAMAGE AND ELECTRICAL PROBLEMS! A CAR WITH CATALYTIC CONVERTER ISSUES FROM DAY 1!!! AND THESE PEOPLE STAND FIRM BEHIND THESE DOCUMENTED ISSUES! THE AUDACITY OF THESE CROOKS TO POINT OUT ANY LATE PAYMENTS WHEN I AM TIED TO THIS LEMON THAT NOW DOES NOT EVEN START! WHAT A JOKE AND A SLAP IN THE FACE TO OFFER A RIDICULOUS $25 CREDIT TO A BALANCE THAT IS 3 TIMES THE VALUE OF THE CAR!I WILL HAVE THEM COME TOW THIS LEMON BACK TO THEIR LOT ASAP SINCE THEY HAVE NO CLUE ABOUT FAIRNESS!!!POTENTIAL CUSTOMERS READ CAREFULLY AND BEWARE OF THESE CROOKS!

October
27, 2015RevDex.comPh.
(602) 212-2232Fax
(602) 263-0997Re:
Complaint # [redacted]To
Whom It May Concern:Thank
you for bringing this matter to our attention. We appreciate the opportunity tore-address
our customer’s concernsWithout
any new information, we are unable to further assist our customer. We have
previously refunded our customer the payment in question and provided him with
payment deferments. We
apologize for any confusion or inconvenience this matter may have caused. If
ourcustomer
is experiencing additional issues with the vehicle, we encourage her tocontact
DriveTime’s Customer Relations department at 800-965-8043.DriveTime
thanks the Revdex.com for their ongoing support. Should youhave
any questions or concerns, please contact us by calling us at [redacted]Sincerely,[redacted]DriveTime
Customer Relations