DriveTime

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.
On August 13, 2014, our customer entered into a retail installment contract with DriveTime when he purchased a 2010 Dodge Grand Caravan. Our customer elected...

to purchase a 3 year/36,000 mile vehicle service contract, administered by [redacted]. Included you will find the retail installment contract and vehicle service contract agreement for your reference.
We have made several attempts to contact our customer to discuss his concerns, but have been unsuccessful. On September 25, 2014, we sent a letter via certified mail to our customer’s address on file. The purpose of this letter is to inform our customer of our attempts to reach out to him. We encourage our customer to contact our Customer Relations department at ###-###-####, to discuss his concerns.
As a goodwill gesture, DriveTime has applied a $25 credit to our customers’ principal balance.
DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####.
Sincerely,
DriveTime
Customer Relations

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.
On April 14, 2014, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when he purchased a 2012 Toyota Yaris. Attached you...

will find the Retail Installment Contract for your reference.
We have made several unsuccessful attempts to contact our customer to discuss his concerns. On October 29, 2014, we sent a letter via certified mail to our customer’s address on file. The purpose of this letter is to inform our customer of our attempts to reach out to him. We encourage our customer to contact our Customer Relations department at [redacted] to discuss his concerns.
As a goodwill gesture, DriveTime has mailed a $25 [redacted] to our customers’ address on file. 
DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at [redacted].
Sincerely,
DriveTime
Customer Relations

Dear, DriveTime  I will be contacting you over the phone as I have too much to say to type. I'm not understanding why DriveTime thinks this matter is funny? $25.00 credit toward $15,000 loan? That's insulting and I will not tolerate any more of this nonsense! You guys are not listening to me at all, you keep saying that these repairs are covered, then why hasn't my vehicle been fixed? It is because those are not the repairs that are needed I have a serious electrical issue that Chevrolet can't even diagnose, this situation is getting dangerous. Electrical problems in a vehicle is not something to joke about. My life may be at risk, if a fire was to break out under the hood of the vehicle while I'm driving it would be over. Everywhere I take the vehicle they tell me the same thing, that I have a serious electrical problem that runs throughout the entire vehicle! I'm trying to reason and be cooperative but DriveTime has cause me to take measures further than I hoped. Unless something is done by September 30, 2016 I WILL be taking matters into the court system!

August 8, 2016   Revdex.com Ph. [redacted] Fax [redacted]   Re: Complaint #[redacted]   To Whom It May Concern:   Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.   On December 10, 2013,...

our customer entered into a Cancel Anytime Closed End Lease Contract with DriveTime, when she leased a 2005 Scion XB. While DriveTime originated the Lease and is the Lessor, Bridgecrest Credit Company is the servicer for the Lease. Attached you will find the Lease Contract for your reference.   Our customer’s Lease Contract was written to allow for 26 monthly payments of $487.98, due on the 2nd of each month. This is an atypically short lease term, and appears to have resulted from an error at the time of signing. Bridgecrest, of course, will honor the Contract as written.   As our systems are not designed to support a 26-month lease term, they did not recognize that our customer had reached the end of her contracted term, and continued to process the account as though it were active and ongoing.   After a review of payments owed, credits earned, and payments made, it was determined that our customer had overpaid by $928.13.FULL RESPONSE ATTACHED

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. On April 24, 2014, our customer entered into a Simple Interest Retail Installment contract when they purchased a 2008 Dodge Caliber. Our customer purchased a 3 year/36,000 mile...

vehicle service contract, administered by [redacted]. Included you will find the retail installment contract and the vehicle service contract for your reference. On May 30, 2014, our customer made an inquiry to the warranty company, [redacted] regarding engine noise. [redacted] referred the customer to a repair facility and informed our customer of the $100 in-network deductible. On June 19, 2014, our customer contacted DriveTime regarding a concern with the vehicle’s power steering, tires, and $100 in network deductible. Our customer was informed of the Champ program. DriveTime’s Champ program allows our customers to trade in their vehicle once a sufficient amount has been paid towards the principal balance. On July 8, 2014, our customer contacted [redacted] stating his vehicle lost power, A/C not cooling and loud engine noises. [redacted] referred our customer to a repair facility for diagnosis and informed him of the $100 deductible. In addition, [redacted] informed our customer he could be reimbursed up to $75.00 for the towing services, if the issue was a covered repair. The customer stated he would contact DriveTime and have us retrieve the vehicle. On July 29, 2014, we contacted our customer to investigate his concerns. We offered to waive any diagnostic fee and towing of his vehicle to a repair facility. Due to the history of the vehicle, and his apprehensions we advised our customer we were willing to offer a settlement to get him out of the vehicle. Our customer informed us he is not in possession of the vehicle and disclosed its last reported location. We informed our customer we are unable to approve any settlement agreement until we are in possession of the vehicle. We advised him we would attempt to pinpoint the vehicle, but were unable to locate. At this time, we are unable to accommodate our customer’s request to refund his down payment or address his mechanical concerns. We advised our customer until the vehicle is returned he is still held to his contractual agreement to maintain payments, and any fees incurred. As a goodwill gesture, DriveTime has applied a $25 credit to our customer’s principal balance. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at [redacted]. Sincerely, DriveTime Customer Relations

I recently received a copy of the response from drive time in reference to my complaint about my 2014 Dodge Avenger. What I want to Simply stay my payments being late are because the car was not drivable at times because I did not want to take the risk of messing it up even more because I work 45 minutes away. If they would have given me a working vehicle I would not have had to miss days out of work. No matter how they feel about my payment issue that does not justify the fact that they sold me a non-working vehicle that breaks them whenever it wants to. The mechanic was not able to find the problems I was wrong with my car the same way the mechanic and Savannah Tire was not able to find the modem out issue the first time and then my car broke down within a short. Of time and they were able to see that something was wrong with the motor mount. I see that this company does not truly care about its customers and if I have to lose out and take them to court I will

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.On September 10, 2014, our customer entered into a Simple Interest Retail Installment Contract when she purchased a 2009 Mercury Milan. Included you will find the Simple Interest...

Retail Installment Contract for your reference. On October 16, 2014, we reached out to our customer to address her concerns. Our customer got into an accident in the previous car she had with DriveTime and took advantage of DriveTime’s Insurance Loss Program (ILP). This program allows our customers to pay a $500 deductible and the remaining balance on their old DriveTime account is paid off with the stipulation they purchase and satisfy the terms of the new contract. The "Insurance Loss/Short Payoff Program Agreement" document, section "Insurance Loss" states: "I/We purchased a vehicle from DriveTime on credit… The vehicle was totaled and the insurance proceeds have been paid to DriveTime, but I/we still owe money on the account." "I/We understand that if I/we make a $505.00 payment on the Account, purchase a new vehicle from DriveTime, and satisfy the terms of the new contract, DriveTime will suspend its collection of the deficiency." In addition, section "1", states: "I/We understand that the account will be reported to the credit bureau agencies as a settled account, as long as I/We make all of these new vehicle payments on time. If I/We default on the new account, DriveTime may revise the credit reporting status to show the account as charged off." Our customer signed and agreed to these terms. Attached you will find the Insurance Loss/Short Payoff Program Agreement document for your reference. We went on to explain that releasing her from the vehicle and waiving responsibility for the new loan would not be a possibility due to the agreed upon terms above. Doing so would have a negative impact on her credit and both accounts could be affected. Our customer also mentioned the purchase price ended up being much higher than what was agreed to. Our customer purchased the vehicle for $18,628.72. However, there is a finance charge (interest) of $5,927.98 to purchase the vehicle as well. This information is broken down on the first page of the Simple Interest Retail Installment Contract. Our customer stated she is also having mechanical issues with the vehicle. We referred our customer to [redacted], the Protection Plan Vehicle Coverage administrator to get a diagnostic completed on her vehicle. Once the diagnostic has been submitted to [redacted], DriveTime can review the claim for assistance if claim is denied by [redacted]. If our customer does not wish to get the vehicle fixed through the warranty, returning or getting the vehicle repossessed, would be reported to her credit as a repossession. As a goodwill gesture, DriveTime has credited our customers’ principal balance $25.00. DriveTime thanks the [redacted] for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely, DriveTime Customer Relations

Re: Complaint # [redacted] Dear Ms. [redacted], Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concernsOn October 16, 2013, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when she purchased a...

2006 Ford Taurus. Attached you will find the Simple Interest Retail Installment Contract for your reference.On June 1, 2015, our customer contacted DriveTime’s corporate offices regarding an unauthorized payment of $399.40 that was taken out of her account. We advised her that the payment was listed on the account; however, we would need a bank statement in order to verify the payment was drafted in order to send her a reimbursement check.On June 2, 2015, our customer contacted DriveTime’s Customer Relations department regarding her concerns. We informed her that we had received the requested bank statements and we would send the refund check to her as soon as possible. We advised our customer to expect the check by Friday, June 5, 2015.One June 5, 2015, our customer contacted DriveTime regarding her refund check. She informed us that she was unable to cash the check due to a message from the bank. Our customer stated the bank informed her she only had the option to either deposit the check or to return it to DriveTime. Our customer informed us she would deposit the check to see if it would clear.On June 12, 2015, our customer contacted DriveTime regarding her refund check. She informed us that she was unable to deposit the check due to a stop-payment placed on it.After reviewing the situation further, DriveTime found there was an account error in the processing of the first check, resulting in a voided check. DriveTime then reissued a second check to be sent to our customer.On June 16, 2015, our customer contacted DriveTime regarding her previous check. We apologized for the miscommunication and advised her a new check for $399.40 had been issued and was being mailed overnight. On June 23, 2015, we contacted our customer regarding her reimbursement check. Our customer confirmed that she had received the check at end of the day on June 19 and advised she would notify us if there were any issues once she had deposited it.  We apologize for any confusion or inconvenience this matter may have caused. As a goodwill gesture, DriveTime has applied $25.00 to our customer’s principal balance.DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely, [redacted].DriveTime Customer Relations

Good evening. I reject this response because a) it makes no sense and b) it absolutely does not answer the question I had originally asked. The inspector told David (from [redacted]) that they, Drivetime, would not replace or fix the engine because I failed to maintain the car. My original question was; How can Drivetime (Averex warranty company) say that I am the one at fault when it is a used car. Who is to say the previous owners failed to maintain the car? They cannot put the blame on me. I was informed of a sludge issue with that car, only months after I purchased it. I'm sorry but that is something that happens over a long period of time. I feel that car was not mainted by previous owners. I reject that response because it absolutely does not answer my question. What they say has nothing to do with why I contacted the Revdex.com. Thabk you.

December 22, 2015 Revdex.com Ph. (602) 212-2232 Fax (602) 263-0997  Re: Complaint # [redacted] Dear Ms. [redacted] Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. On July 31, 2013, our customer entered into a Simple...

Interest Retail Installment Contract with DriveTime when she purchased a 2008 Nissan Sentra. Our customer agreed to make 127 bi-weekly payments of $167.53 and one final payment of $166.50 beginning on August 17, 2013. Attached you will find the Simple Interest Retail Installment Contract for your reference. On May 8, 2015, at 77 days past due, DriveTime placed the vehicle out for recovery. At that time, our customers account was in default as explained on page 3 of the Simple Interest Retail Installment under the section labeled “Default”. “You will be in default if any one of the following occurs…1. You fail to make any payment due under this Contract, including any down payment, in full when such payment is due…Additionally, we may take back (repossess) the Vehicle.” On May 11, 2015, the vehicle was recovered. At that point in time, our customers credit history was updated to reflect as charge-off involuntary repossession. At this time, DriveTime has deleted our customer’s trade lines as a good will gesture. This update should reflect on our customer’s credit reporting within 30-60 days. We will be removing these trade lines with Experian, Equifax and TransUnion. DriveTime has made multiple attempts to contact our customer to reach an amicable resolution. We encourage our customer to contact our customer relations department at 800-965-8043 if she has any additional concerns. As an additional good-will gesture, DriveTime has sent our customer a $25.00 American Express gift card. We apologize for any confusion or inconvenience this matter may have caused. Sincerely, Customer Relations

March 29, 2016 Revdex.com Ph. (602) 264-5299 Fax (602) 263-0997  Re: Complaint # [redacted] To Whom It May Concern, Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. On February 5, 2016, our customer entered...

into a Closed End Motor Vehicle Lease with DriveTime when she leased a 2009 Dodge Journey. Attached you will find a copy of the Lease Contract for your review. Our customer was also enrolled in the DriveTime Drivers Seat Program, which comprises the Drivers Seat Limited Warranty and the Drivers Seat Maintenance Program. Attached you will find a copy of the Drivers Seat Program Registration for your review. Neither the Lease Contract nor the Drivers Seat Program contain provisions for assistance with transportation while the vehicle is in a repair facility. There are also no contractual provisions regarding assistance with payments while the vehicle is in a repair facility. After reviewing our customer’s situation, including the length of time she has spent in the lease, and the length of time the vehicle has been in repair facilities, DriveTime has offered to credit our customer’s account one bi-weekly payment of $242.79. Our customer has accepted this offer. DriveTime sincerely apologizes for any inconvenience this has caused our customer, and we encourage her to contact our Customer Relations Department at [redacted] should she have any further questions or concerns. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at [redacted] Sincerely, Jeremy N. DriveTime Customer Relations

August 1, 2016   Revdex.com Ph. (602) 264-5299 Fax (602) 263-0997   Re: Complaint #11577966   To Whom It May Concern,   Thank you for bringing this matter to our attention. We appreciate the opportunity to re-re-address our customer’s concerns.   Regarding the time frames our customer was quoted for the disbursal of her refunds, four to six weeks is an accurate estimate. GAP insurance and our Vehicle Service Contract are products provided and administered by Aeverex. Attached you will find the GAP Addendum and Vehicle Service Contract for your review.   On Page 2, Section E (2), the GAP Addendum states the following:   If You do not receive the refund/credit within 60 days of notice of cancellation/termination, contact the GAP Administrator stated above.   On Page 2, under DEFINITIONS, the Vehicle Service Contract states the following:   “Refund Period” means forty-five (45) days from the date of Administrator’s receipt of Your cancellation notice.   In general, due to the difficulty in determining when each step in the refund process has been executed by the appropriate party, we will advise our customers of the standard four to six-week period when they inquire as to their refunds. In this particular case, our representative was able to obtain more specific information for our customer.FULL RESPONSE ATTACHED

December 9, 2015[redacted]RevDex.comPh. (602)
212-2232Fax (602)
263-0997  Re:
Complaint # [redacted]
Dear Ms. [redacted] Thank you for bringing this
matter to our attention. We appreciate the opportunity to address our customer’s
concerns.On September 27, 2014, our
customer...

entered into a Simple Interest Retail Installment Contract with
DriveTime when she purchased a 2011 Toyota Camry. Attached you will find the
Simple Interest Retail Installment Contract for your reference. On September 24, 2015, DriveTime
received a payoff check of $18,028.00 for our customer’s account. At that time,
our customer’s account began to reflect as paid in full. DriveTime sent an
update to the three major credit bureaus to reflect the loan as paid. On December 3, 2015, DriveTime
confirmed that our customer’s account was reflecting as paid on the three major
credit bureaus. In addition, the account is reflecting as current for each
month our customer had a loan with DriveTime. On December 7, 2015, DriveTime
contacted our customer and advised that DriveTime is accurately reporting our
customer’s credit history with us. We encouraged our customer to contact the
credit bureaus if there is any dispute in the manner in which her credit is
reporting. As a good-will gesture, DriveTime
sent our customer a $25.00 American Express gift card. We apologize for any
inconvenience or confusion this matter may have caused. Should you have any
questions or concerns, please contact us by calling us at 800-965-8043. Sincerely, Justin M. DriveTimeCustomer Relations Department

SilverRock was notified of the major issues with the vehicle after 6 days of purchase, I was sent a email with 4 oil change places to take the vehicle for a diagnostics. Was informed by these companies they do not repair engines or tracking systems, they advised me to contact Cheverolet dealership. Was then informed by a Cheverolet service center that it will take up to 2-3 weeks to check and repair the vehicle and that a rental car is advised. I then contacted SilveRock and was informed the do not cover full payments for rental vehicles and it is not assured that I will be reimbursed for the rental. Currently I do not have funds for a 2-3 weeks rental vehicle. monthly payment for DriveTime vehicle is $412.00 a month. Since the DriveTime vehicle was not inspected before selling the car SilverRock should pay full amount for rental, including all repairs.

I explained to Drive Time that Im aware its a used vehicle but the car had electrical problems when they gave it to me. After getting work done, my driver side passenger door still only opens from the outside when it wants to. I have lost my job due to all the times I had to take this car to the...

shop. Drive time says they wont be able to at least cover my past due payments. This has been the worse experience of my life and I don't want to do business with them at all.

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. On February 8, 2012, our customer entered into a Simple Interest Retail Installment Contract when he purchased a 2009 Dodge Caliber. Included you will find the Simple Interest...

Retail Installment Contract for your reference. On October 9, 2014, we informed our customer we are accurately reporting as paid in full, to the three major credit-reporting agencies. Our customer stated he would contact the three major credit-reporting agencies for an updated credit report. As a goodwill gesture, DriveTime has mailed our customer a $25[redacted] gift card. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely, DriveTime Customer Relations

Dear Ms. [redacted],Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.On February 28, 2015, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when she purchased a 2006 Hyundai Azera. The Simple...

Interest Retail Installment Contract and "What You Need to Know about Financing a Vehicle with DriveTime" were given to our customer at the time of sale to explain the finance charge and simple interest. These documents attached for your review. On page one of "What You Need to Know about Financing a Vehicle with DriveTime," simple interest is explained as follows:"Your contract is a ‘simple interest’ contract. That means a "finance charge" (interest) is charged each day on the amount you financed with us. When you make a payment, your payment pays interest and then it pays/reduces the amount financed. If you pay late, your contract continues to accrue interest. When you make your payment late, more of your payment has to go to pay the extra interest. This means less of your payment goes to pay/reduce the amount financed and it can take longer to pay off your contract with us. We strongly encourage you to make your payments on time."On March 13, 2015, we contacted our customer and explained the following information, as outlined in her contract:? Amount Financed: $15,872.30? Finance Charge: $7,790.13? Annual Percentage Rate: 15.9%? Total Sale Price: $24,362.43? Down Payment: $700.00? Total of Payments after Down Payment Applied: $23,662.43We advised that we had watched her closing video at the time of sale and the DriveTime employee went over the account details in its entirety.With any vehicle purchase, our customers are contractually obligated to pay interest over the time of their loan. Our customer insists that if the payments are made on time, she does not have to pay for interest. We explained to our customer that the interest charge is included in each payment.Our customer does not want to pay the interest charge that is included in her contract. At this time, we are unable to come to an amicable resolution with our customer.As a goodwill gesture, DriveTime has credited $25 to our customer’s principal balance.DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####.Sincerely,DriveTimeCustomer Relations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I was in contacted with Drive Time and we was working together on the problem but the person I have been in contact with for some reason she ([redacted]) is unavailable. I was told by Drive Time that they will not do anything until I bring my account current. Which I received a letter stating that I have to August 4th to pay $555 to keep my contact with them. They still want my to pay on a unsafe lease vehicle that I am not driving nor is the vehicle with me it is at the auto shop.  All the parts that need to be fix should have been inspected before another customer was put in that vehicle but it was not. Drive Time needs to credit my account at least my down payment $895 and either fix the vehicle which cost $2000 are get me a new and inspected vehicle that is safe for me and my family then I will have no problem paying on my account.  I was assured by [redacted] that Drive Time will not refund my money.
Regards,
[redacted] [redacted]

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. The actions described in our customer’s correspondence are clearly not in keeping with DriveTime's set standards of service and support. DriveTime strives to make each...

customer’s experience both rewarding and pleasant, while ensuring that every customer is treated with the utmost respect.On March 8, 2014, our customer entered into a Closed End Motor Vehicle Lease Contract with DriveTime when she leased a 2008 Dodge Caliber. The Closed End Motor Vehicle Lease Contract has been attached for your review. Because DriveTime’s Closed End Motor Vehicle Lease Contracts can be cancelled at any time, we do not offer any grace periods. A vehicle is contractually eligible for repossession as soon as the account falls past due, after waiting any time required by law. As a courtesy to our customers, DriveTime often waits 5 to 7 days before assigning a vehicle to be recovered. Likewise, because the lease can be cancelled at any time, DriveTime does not offer due date changes on lease accounts. Due to the amount of time that has passed since our customer’s date of lease, we have been unable to confirm if she was advised that she would be able to change the due date of her payments at a later time. On July 13, 2015, at 9 days past due and with no payment arrangements set on the account, DriveTime exercised their contractual right to secure the vehicle and assigned the vehicle to be recovered. Please refer to section 11 in the Closed End Motor Vehicle Lease Contract labeled “Default, Repossession and Other Remedies”: “The following are events of default: (a) You fail to pay any periodic payment when due or any other amount you owe under this Lease when we ask you for it… (c) You do not maintain required insurance….If you are in default, after waiting any time the law requires, we may do any of the following: (a) End this Lease and demand that you pay the amount due… (e) Take (repossess) the Vehicle wherever we find it and enter any property where the Vehicle may be to do so….”On July 14, 2015, the vehicle was recovered. Our customer contacted DriveTime and advised the vehicle should not have been recovered, as she had made a payment the day before. We advised our customer that because she had not called us with a confirmation number, we had no indication that a payment had been made and had not closed the assignment with the recovery agent. We have no record that our customer ever contacted us during the month of July prior to the vehicle’s recovery. The same day, we informed our customer that due to the recovery of the vehicle, we would not be able to accept the check she had used to make her payment. We encouraged her to cancel the check through her bank and make the payment to reinstate her lease over the phone with a debit or credit card or at a check-free location such as Walmart. Our customer paid her recovery fees and past due balance in full, and arrangements were made to release the vehicle to her. On July 24, 2015, we contacted our customer and attempted to address her concerns. We discussed the above information and encouraged our customer to make her payments toward her lease on the date she is paid prior to her payment due date, in order to stay on track with her payments. Our customer was not satisfied with the information we were able to provide and did not wish to discuss the matter further. At this time, we are unable to accommodate our customer’s request have her recovery fees refunded and her payment due date changed. We apologize for any inconvenience or confusion this matter may have caused. As a goodwill gesture, DriveTime has applied a $100.00 credit toward our customer’s payments. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely,[redacted]DriveTime Customer Relations

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. On July 15, 2011, prior to purchasing a vehicle with DriveTime, our customer filed for Chapter 13 bankruptcy. This bankruptcy was dismissed on August 25, 2011. On March 2,...

2013, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when she purchased a 2007 Chrysler PT Cruiser. Attached you will find the Simple Interest Retail Installment Contract for your reference. In October 2014, DriveTime temporarily ceased credit reporting to all three major credit bureau agencies. This cease was due to required system enhancements taking place in the manner DriveTime reports to the credit bureaus. We have completed the necessary updates with Experian and Equifax, and they have uploaded our customers’ account information for public viewing. We are continuing to work diligently to reestablish reporting with [redacted]. We understand the importance of building and maintaining a credit score. We also understand the importance of accurately reporting credit activity, and that is why DriveTime has made the effort to complete these system enhancements. At DriveTime, we strive to ensure all of our credit reporting is up-to-date and accurate. After an extensive review, we determined that there were serious questions about the ability to report bankruptcy accounts accurately at the time. As a result, we were temporarily unable to report accounts with previously filed bankruptcies in order to ensure no inaccurate reporting occurred.At this time, DriveTime has found a resolution to report accurately for accounts that have had a previously dismissed bankruptcy. We will be reinstating these trade lines with Experian and Equifax, and once we have begun to report to [redacted], the updates will reflect on their end, as well.As it stands, [redacted] has not been responsive to our efforts and requests for them to reinstate reporting for our customers. We have been attempting to work with them to initiate reporting since early April and will continue to diligently pursue having them do so.On June 15, 2015, our customer voluntarily surrendered her vehicle by returning it to the dealership where she purchased. Our customer had made no prior contact with DriveTime regarding her credit reporting concerns or her intentions to surrender the vehicle.On June 19, 2015, we contacted our customer and attempted to address her concerns. As a one-time exception, DriveTime has offered to waive all repossession and storage fees and give our customer the opportunity to reclaim the vehicle. Our customer’s account would begin reporting to her credit after the reinstatement of the loan. However, our customer declined this offer and advised she did not wish to reclaim the vehicle.At this time, DriveTime is unable to accommodate our customer’s request to be absolved of all responsibility for her loan. As a goodwill gesture, we have mailed a $25.00 [redacted] gift card to the address on file.DriveTime thanks the Revdex.com for their continued support. If you have any questions, please contact us at ###-###-####. Sincerely,[redacted]DriveTime Customer Relations