Write a review Sign In

DriveTime

AUTO DEALERS-USED CARS

If you had an experience with this company please share with it by adding a review
Start page > AUTO DEALERS-USED CARS > DriveTime
Add Review

DriveTime Reviews (1296)

Satisfaction rating: 
User Reviewer2122167 time 30.10.2016

June 12, 2015******* *******Better Business BureauPh. ***** ********Fax ***** ********  Re: Complaint # ********Dear Ms. *******, Thank you for bringing this matter to our attention. We appreciate the...

opportunity to address our customer’s concernsOn August 30, 2014, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when he purchased a 2010 Toyota Corolla. Attached you will find the Simple Interest Retail Installment Contract.On May 21, 2015, an authorized third party, the customer’s mother, called in to inform us that the customer had been involved in an accident and inquired about her son’s payments. The authorized third party also advised that the vehicle was not deemed a total loss, but was awaiting an inspection by an insurance adjuster. We advised her that her son will still need to make his regular payments throughout this process.On May 22, 2015, our customer contacted DriveTime advising he was experiencing financial hardship related to the accident and inquired about assistance. DriveTime informed our customer that we would be able to defer payments to the end of the loan to assist. Our customer was advised that we could process these payment deferments. We advised our customer that his current payment was set to auto-draft from his account that day.  The auto-draftrejected due to insufficient funds. On May 28, 2015, our customer called into our customer service department to inquire about payment arrangements. The representative advised our customer about the non-sufficient funds fee and our deferment process.On May 30, 2015, our customer contacted DriveTime and provided more details on the nature of his hardship:  he was responsible for a $500 deductible to his insurance company because of the accident and he was currently out of work while vehicle was being repaired. On June 3, 2015, our customer contacted DriveTime’s customer service department to discuss payment arrangements for his account. He advised that he would like to make payments on a monthly basis moving forward.On June 5, 2015, we contacted our customer and came to an amicable resolution. DriveTime agreed to waive the non-sufficient fund fee our customer incurred on May 22, 2015 to assist him with bringing his account current. We have also agreed to offer four payment deferments to assist our customer during his hardship. Our customer’s normal bi-weekly payments of $187.97 are scheduled to resume on July 17, 2015.  As a goodwill gesture, DriveTime has applied a $25.00 credit towards our customer’s principal balance.  DriveTime thanks the Better Business Bureau for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ************* Sincerely, ****** **DriveTimeCustomer Relations


Mark as useful (0 votes)
Reply
Satisfaction rating: 
User Reviewer2122685 time 30.10.2016

April 14, 2014
Lyndsey Mullens  
Better Business Bureau
Ph. ###-###-####
Fax ###-###-####
Re: Complaint #
Dear Ms. Mullens,
Thank you for bringing this matter to our attention. We appreciate the opportunity to address our...

customer’s concerns.
On June 12, 2013 our customers entered into a retail installment contract when they purchased a 2011 Dodge Caliber. Included you will find the retail installment contract for your reference.
We are aware of the reporting issue and are diligently working with the credit bureaus to correct our customer’s concern. We are unable to provide our customer with a timeline of when the issue will be resolved. In the interim, we have provided our customer with a current credit rating. This demonstrates how DriveTime would report our customer to the credit bureaus. We hope this is sufficient to meet our customer’s needs until this matter is resolved.
We have attempted to reach our customer and discuss his concerns, but have been unsuccessful. We encourage our customer to contact us for further assistance.
As a goodwill gesture, DriveTime has applied a $25.00 credit to our customer’s principal balance.
DriveTime thanks the Better Business Bureau for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####.
Sincerely,
*******
DriveTime Customer Relations


Mark as useful (0 votes)
Reply
Satisfaction rating: 
User Reviewer2121157 time 30.10.2016

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.On November 16, 2013, our customer entered into a Cancel Anytime Lease Contract when she leased a 2006 Pontiac Grand Prix. Included you will find the Cancel...

Anytime Lease Contract for your reference.On August 16, 2014, our customer was informed that a new insurance declaration page was needed in order to avoid repossession. The insurance we had on file was showing as being cancelled on July 18, 2014. There were multiple calls since that day to try to obtain the updated insurance information.On October 14, 2014, our customer advised that she did not have insurance and she would provide it within the next couple of days. She was advised that this could put her vehicle in jeopardy of being repossessed. Our customer was advised of the needed coverage.On November 10, 2014, we received our customer’s new insurance binder. However, upon further review, the VIN number was incorrect; it was for a 2006 Pontiac G6 instead of her 2006 Pontiac Grand Prix.On January 9 and 10, 2015, calls were made to our customer but we were unable to get through or leave voicemails.On January 18, 2015, the vehicle was repossessed due to the insurance not being updated with the correct VIN number. Our customer called in inquiring why the vehicle had been repossessed. We advised our customer that the insurance had not been updated; the vehicle on her insurance was different from the vehicle she was leasing.On January 19, 2015, we advised of the insurance page with the wrong VIN and not being able to get ahold of her to get the vehicle’s information updated. Our customeradvised that she had changed her phone number. We added the new phone numbers into the system. Our customer had the VIN updated and the new declaration page was provided.Our customer called in later on in the day upset about having to pay for the repossession fees. Our customer stated she was given paperwork that had the wrong VIN number. During this conversation, an exception was made as a goodwill gesture to split the cost of the repossession fees in half; $150 was to be paid by the customer and $150 was to be paid by DriveTime.On January 20, 2015, our customer paid the $150 to redeem the vehicle but was upset about the fees the repossession agency was charging. Our customer stated she was unaware that there would be this additional charge. DriveTime made the exception to cover the $125 agency fee for our customer.On January 22 and 23, 2015, our customer contacted us regarding her vehicle being turned off and wanted to be compensated. We advised our customer that we no longer disable vehicles. We only enable reminder buzzers (a noise) to notify when a payment is past due. Our customer was set up on auto-pay, and taking effect on her February 7th payment. Our customer’s January 14th payment was still past due.As a one-time goodwill gesture, we will credit her account to cover the January 14th payment. This is due to the wrong vehicle information being given to her on an insurance request form.DriveTime thanks the Better Business Bureau for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####.Sincerely,DriveTimeCustomer Relations


Mark as useful (0 votes)
Reply
Satisfaction rating: 
User Reviewer2121163 time 30.10.2016

Thank you for bringing this matter to our attention. We appreciate the opportunity to re-address our customer’s concerns. At the time of lease our customer signed and reviewed "Motor Vehicle Periodic renewal Lease." Please review page two, section six titled "Types and amounts of require insurance coverage." DriveTime does not have the ability to change our customer’s insurance policy. We have confirmed our customer’s personal belongings are at the DriveTime dealership where she leased the vehicle from. Our customer has 30 days from the date of recovery (January 16, 2015) to obtain her personal belongings. Due to the past due amount of $530.32, recovery fees for $330, and 1200 miles driven on the vehicle, we are unable to accommodate our customer’s request to refund half of the amount due at signing. As a goodwill gesture, DriveTime has mailed a $25.00 ******** ******* gift card. DriveTime thanks the Better Business Bureau for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely, DriveTime Customer Relations


Mark as useful (0 votes)
Reply
Satisfaction rating: 
User Reviewer2122443 time 30.10.2016


I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
***** ****


Mark as useful (0 votes)
Reply
Satisfaction rating: 
User Reviewer2121683 time 30.10.2016

January 21, 2014 ******* ******* Better Business Bureau Ph. ***** ******** *** ***** ******** Re: Complaint # ******* Dear *** *******, Thank you for bringing this matter to our attention. We appreciate the opportunity to re-address our customers’ concerns. All DriveTime vehicles are thoroughly inspected prior to sale at our inspection centers. At the point of sale, our customers have the opportunity to review and fill out the ‘Customer Delivery Checklist’. The objective of this document is to inform our customers of the basic operations of the accessories on the vehicle. In addition, what areas we inspect on the vehicle and how we determine repair or replace based on failure of the component, as explained in paragraph titled "Maintenance Items." I have included the document for your review. Our customers reviewed and signed the ‘What You Need to Know about Financing a Vehicle with DriveTime’, which states on page two under "Vehicle Inspection," they had an opportunity to inspect the vehicle and are satisfied with it. On page one of this disclosure; it states our customers have five days from purchase to return the vehicle. I have included the document for your review. Our customers reviewed and signed the limited warranty agreement at the time of sale. The limited warranty agreement specifically lists what items are covered, and excludes all other components. Our customers never had a repair facility file a claim with the limited warranty administrator, Aeverex, to determine if the repairs needed were covered by the limited warranty. We attempted to assist our customers with payment deferments for out of pocket costs for repairs from September 13 to November 30, 2013. Our customers were required to make one regular payment in order to qualify for this assistance. Our customers did not satisfy the requirements for payment deferments. On January 14, 2014, we informed our customers at that time, we were unable to accommodate their request for reimbursement of money spent on repairs or lost wages. We requested our customers submit repair receipts for review, for possible reimbursement. DriveTime thanks the Better Business Bureau for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ************* Sincerely, DriveTime Customer Relations


Mark as useful (0 votes)
Reply
Satisfaction rating: 
User Reviewer2121173 time 30.10.2016


I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I did not take advantage of the return program, because the issues went beyond the return policy. When I had to take the car in for the cooling system the second and third time I did call the dealership from where I purchased the vehicle and was informed that there was nothing they could do for me. I then proceeded to contact Drivetime thru a letter with a copy of the invoices that I had up to that point and never got any relief. Was told as I am now being told that I could have brought the car back in prior to owning 5 days. As you can see from the repair list, Nothing happened in the first 5 days. Yes they gave me what they called an autocheck History Report, but now I am being told, by ****** at Drivetime, that they are apparently not always accurate. When I spoke with Erica the other day with customer relations, I told her that the repairs that I am complaining about were all related  to the cooling system. She tried to tell me that because they were different parts that they were not related to the issues that were going on with the vehicle. I was told by them that they could possibly help with the repairs to replace the problems that I currently had, but I have been dealing with these same issues since month 1 of owning the vehicle. I do not have the means to continue to put out money on a vehicle that will never be permanently repaired. It was also stated that it has been over a year since the last repair on the cooling system, but if the cooling system were working properly, then it should last a lot longer then a year or so. I have no way to scan and attach, but I have a receipt from the garage that replaced the alternator when it went out on November 16th, that the radiator was leaking and that the vehicle had obviously been in an accident because of the way the radiator was sitting and other parts were rubbing against it. I was told that because of this I would continue to have issues with the cooling system no matter what I did. If this mechanic was able to see this then how come drive time mechanics could not come to this conclusion? I feel that they sold me a car under false pretenses. Also, when I have ongoing repairs for the same issue of overheating and they keep finding parts that need to be replaced that are causing the overheating then I don't feel that I should have had to pay a deductible. I could understand if I owned the vehicle for some time before the cooling system issues started, or if they were a little more spaced out, but I had to bring the vehicle in at least once a month in the first 6 months of owing starting on 9/5/2012 and continuing through 2/2013. That doesn't include the times that I took it in with complaints of overheating and the garage the drivetime required me to go to could not find any problems.
Regards,******* *****


Mark as useful (0 votes)
Reply
Satisfaction rating: 
User Reviewer2121429 time 30.10.2016

July 16, 2014
******* *******
Better Business Bureau
*** ***** ********
*** ***** ******** 
Re: Complaint # ********
Dear Ms. *******,
Thank you for bringing this matter to our attention. We appreciate the...

opportunity
to address our customer’s concerns.
On July 23, 2013, our customer entered into a Simple Interest Retail Installment Contract with DriveTime, when she purchased a 2008 ***** ***** *******. Our
customer also purchased a 5 year/ 50,000 mile service contract administered by
*******. Included you will find the Simple Interest Retail Installment Contract and
the DriveCare Plus Protection Package agreement for your reference.
On July 16, 2014, DriveTime contacted our customer and came to an amicable
resolution. At this time, DriveTime has successfully set up payment arrangements to
assist our customer in maintaining the loan.
DriveTime thanks the Better Business Bureau for their ongoing support. Should you
have any questions or concerns, please contact us by calling us at ************.
Sincerely,
DriveTime
Customer Relations


Mark as useful (0 votes)
Reply
Satisfaction rating: 
User Reviewer2122709 time 30.10.2016


I have reviewed the response made by the business in reference to complaint ID *******, and find that this is an accurate timeline to what has transpired so far. ******* has been very communicative from the first day she had reached out to me and has been very helpful since. As Roxanne mentioned, we are waiting until the final evaluation comes from the shop and for drivetime to discuss our options with me on how to resolve the situation and, if it does, will consider this complaint resolved.
Regards,
******* *********


Mark as useful (0 votes)
Reply
Satisfaction rating: 
User Reviewer2121945 time 30.10.2016

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID ********, and further the business and my self have come to a resolution  that satisfies both of us.  I  consider this complaint resolved.
Regards,
**** ****


Mark as useful (0 votes)
Reply
Satisfaction rating: 
User Reviewer2121181 time 30.10.2016


I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,****** ********


Mark as useful (0 votes)
Reply
Satisfaction rating: 
User Reviewer2120927 time 30.10.2016

Thank you for bringing this matter to our attention. We appreciate the opportunity to readdress our customer’s concerns. Without any new information, DriveTime is still unable to accommodate our customer’s request to be transferred into a different vehicle. We apologize for any confusion or inconvenience this matter may have caused.On January 19, 2015, our customer contacted Aeverex with noise concerns. Aeverex authorized our customer to take the vehicle to an out-of-network repair facility for diagnosis, as the closest in-network facility was over three hours away.On February 7, 2015, an out-of-network repair facility filed a claim with Aeverex for struts, a tie rod, alignment, a strut mount, front and rear links, and shocks. A third-party inspector was called in to verify the failures on the vehicle. Aeverex approved the strut, inner tie rod, alignment, and strut mount repairs in full; however, as the inspector was unable to find any failures with the front and rear links or shocks, these latter repairs were denied. No further claims have been filed with Aeverex at this time. All DriveTime vehicles are thoroughly inspected at our DriveTime inspection centers prior to sale. Parts that fail inspection are replaced. However, if a part is functioning at the time of inspection, there is no need to replace it. At the time of sale, our customer signed a Vehicle Inspection Checklist. On this document under “Important Reminder,” it is stated:“Our focus of the multi-point inspection is primarily the safety and reliability of your vehicle…Please ensure you are comfortable with the condition of the vehicle prior to leasing.”Additionally, on page one of the Vehicle Inspection Checklist under “Maintenance Items,” it is stated:“…These maintenance items are subject to replacement only upon failure of the component...”On May 11, 2015, we contacted our customer and attempted to address her concerns. We encouraged our customer to take the vehicle to a repair facility to have the current issues diagnosed. We advised her that once a claim had been filed with Aeverex, we would review options to assist with any non-covered repairs. On May 15, 16, and 18, 2015, we attempted to contact our customer, as no claims had yet been filed with Aeverex, but we were unable to reach her. On May 18, 2015, we sent a letter via certified mail to our customer’s address on file. The purpose of this letter was to inform her of our attempts to reach out to her. We encourage our customer to contact our Customer Relations department at ###-###-#### so we can make further efforts to bring resolution to her concerns. DriveTime thanks the Better Business Bureau for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely, ******** **DriveTime Customer Relations


Mark as useful (0 votes)
Reply
Satisfaction rating: 
User Reviewer2120423 time 30.10.2016

February 9, 2016

text-align: justify;">
Re: Complaint # ********

Dear Ms. *****

When our customers’ accounts become delinquent, DriveTime makes normal attempts to contact our customers to cure the delinquency balance. When speaking with a loan advisor, our customers are able to set payment arrangements on the account. When these arrangements are made and kept, calls will cease to our customer in regard to payment.

On June 27, 2015, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when she purchased a 2012 Hyundai Accent. At time of sale, our customer agreed to make 142 bi-weekly payments of $209.37 and one final payment of $208.29 beginning July 18, 2015. Attached you will find the Simple Interest Retail Installment Contract for your reference.

On February 3, 2016, our customer contacted DriveTime in regard to the payments on her loan. We advised our customer we would be unable to assist her with a frequency change on the account as the account was past due. We encouraged our customer to make payment arrangements on the account to cure the delinquency balance and we would be able to review for a frequency change once cured.

On February 8, 2016, DriveTime contacted our customer to reach an amicable resolution. We advised her that we would be able to process a frequency change on the account once the account is brought to a current status. At that time, our customer requested for a cease and desist on her account. We advised our customer that no outbound calls would be made to her while the cease and desist was active on the account and she would be responsible to initiate any contact over the phone.

As a good-will gesture, DriveTime has applied a $25 credit towards our customer’s principal balance.

Should you have any questions or concerns, please contact us by calling us at ************.
Sincerely,
DriveTime Customer Relations
Tell us why here...


Mark as useful (0 votes)
Reply
Satisfaction rating: 
User Reviewer2122729 time 30.10.2016

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.
On November 16, 2013, our customer entered into a Closed End Motor Vehicle Lease with DriveTime when she leased a 2008 Suzuki Forenza. The vehicle came with a limited...

warranty administered by Aeverex. The lease contract and limited warranty agreement are attached for your reference.
On November 19, 2013, our customer contacted Aeverex stating she was having issues with her transmission, the check engine light was on and there was an oil leak. Aeverex referred our customer to a repair facility to have the vehicle diagnosed.
On November 21, 2013, a claim was filed by the repair facility stating the valve cover gasket, spark plugs and oil change need to be replaced. The valve cover gasket was covered under the limited warranty. The spark plugs and oil change were declined as non-covered components under the limited warranty.
On January 8, 2014, our customer contacted Aeverex stating she was having issues with her transmission again. Aeverex advised our customer to return to the repair facility from the previous transmission claim.
On January 13, 2014, a claim was filed by the repair facility. They recommended the vehicle be taken to a Suzuki dealership to diagnose the transmission issues.
On January 16, 2014, the manufacturer filed a claim. They stated the solenoid needed to be tested. They tested the part and could not find any failure.
On February 12, 2014, we contacted our customer in regards to her concerns with her vehicle and the tags. Our customer stated the vehicle did not pass the state
inspection and this was causing her not to get her tags. She advised us the inspection was completed prior to the solenoid being tested.
We have been in contact with our customer and are working towards an amicable resolution. We request that our customer submit all her repair receipts for review for possible assistance.
As a goodwill gesture, DriveTime has sent a $25.00 American Express gift card to our customer’s address.
DriveTime thanks the Better Business Bureau for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ************.
Sincerely,
**** **
DriveTime
Customer Relations


Mark as useful (0 votes)
Reply
Satisfaction rating: 
User Reviewer2120943 time 30.10.2016

May 14, 2015 Lyndsey M****** ****** ******** ****** *** ***** ******** *** ***** ******** Re: Complaint # ******** Dear Ms. *******, Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. On October 24, 2014, our...

customer entered into a Closed End Motor Vehicle Lease Contract with DriveTime when she leased a 2004 Chevrolet Silverado. Attached is the Closed End Motor Vehicle Lease Contract for your reference. The timeline of our customer’s insurance concern is as follows:     -On March 18, 2015, DriveTime received notice of our customer’s cancelled insurance, effective March 2, 2015.     -On March 24, 2015, DriveTime mailed a letter to our customer informing her that we received notice of her cancelled insurance. The letter requested an updated copy of her current insurance policy. As mentioned in the letter, under subsection What You Need to Do, "premium notices and insurance cards are not acceptable documentation." Attached is the letter for your reference.     -On March 27, 2015, DriveTime received notice of our customer’s cancelled insurance from a second insurance carrier, effective March 21, 2015.     -On March 31, 2015, DriveTime attempted to contact our customer regarding her cancelled insurance via telephone, but we were unsuccessful in reaching her.     -On April 17, 2015, we made a second unsuccessful attempt to contact our customer via telephone regarding her cancelled insurance. We left a message encouraging her to reach out to us.     -On April 23, 2015, DriveTime emailed our customer requesting proof of insurance coverage. The email requested immediate receipt of the Declaration Page or the Insurance Binder as proper documentation. Attached is the email for your reference.     -On April 24, 2015, our customer sent us a picture of her insurance cards.     -On May 5, 2015, the vehicle was repossessed due to absence of insurance coverage and no contact from our customer. Our customer’s insurance agent contacted us to find out what was needed as proof of insurance. We advised the agent that the proper documentation to provide as proof of insurance was the declaration page or the insurance binder.     -On May 6, 2015, we received the declaration page from a third insurance carrier, and our customer redeemed the vehicle. The proof of insurance we received from this carrier stated her policy took effect on May 5, 2015. At this time, we are unable to accommodate our customer’s request to refund her redemption fees and an additional $176 for time missed at work. We made multiple attempts to notify our customer of the necessity to provide us with proof of insurance. In these attempts, DriveTime made mention of what documents were required and which documents would not be accepted as proof of insurance.We apologize for any confusion or inconvenience this matter may have caused. As a goodwill gesture, DriveTime has applied a $50.00 credit to our customer’s account.DriveTime thanks the Better Business Bureau for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ************.Sincerely,Natalie H.DriveTimeCustomer Relations


Mark as useful (0 votes)
Reply
Satisfaction rating: 
User Reviewer2121979 time 30.10.2016


I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]
Regards,
Donis Mitchell


Mark as useful (0 votes)
Reply
Check fields!

Submit Review

Satisfaction rating:

DriveTime rating

Overal satisfaction rating

Category: AUTO DEALERS-USED CARS

Address: 1720 W Rio Salado Pkwy, Tempe, AZ, 85281-6590

Website: http://www.drivetime.com/

83 people are currently seeking DriveTime contact information. If you have any available please add it here.