DriveTime

On October 10, 2013, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when she purchased a 2009 Chevrolet Impala. At time of sale, our customer agreed to make 153 bi-weekly payments of $127.17 and one final payment of $125.75 beginning October 29, 2013....

Attached you will find the Simple Interest Retail Installment Contract for your reference. On March 29, 2015, our customer contacted DriveTime in regard to altering the frequency of his payments on the account to become semimonthly payments. DriveTime advised our customer that his payments would alter if changed to semimonthly frequency and we would review for approval. Later that day, the frequency change was declined due to our customer’s account delinquent status. In order to process a frequency change, our customer’s account must be in a current status. Since that time, our customer has made payments towards his account using a check free cash payment location. These payments are sent from a third party company on behalf of our customer. DriveTime is unaware of any barcode system that these third party companies may require. On January 27, 2016, DriveTime contacted our customer to reach an amicable resolution. We advised our customer we would be able to send a CheckFreePay card to our customer’s email address. This card contains all the information needed for a check free cash payment to be made and is attached for your review. In addition, we advised our customer we could review for a frequency change on the account once the account is brought to a current status. As a good-will gesture, DriveTime has applied a $25 credit towards our customer’s principal balance. Should you have any questions or concerns, please contact us by calling us at [redacted] Sincerely, DriveTime Customer Relations Tell us why here...

August 12, 2016   Revdex.com Ph. (602) 264-5299 Fax (602) 263-0997    Re: Complaint # [redacted]   To Whom It May Concern,   Thank you for bringing this matter to our attention. We appreciate the opportunity to address our potential customer’s concerns....

DriveTime procures lead information from a number of different sources: our website, third-party partner websites, phone calls to our office, and phone calls or in-person visits to our dealership. In our potential customer’s case, the lead was procured through our partnership with third-party vendor Quality Leads. DriveTime requires our third party vendors to provide us only with leads where the customer has consented to pull credit and being contacted, and that are otherwise in compliance with all consumer laws, including the Fair Credit Reporting Act (FCRA). In light of this complaint, we are working to make sure that all of the websites from which Quality Leads obtains their leads have clear authorization from the consumer to pull credit. At this time, DriveTime is working with all three major credit bureau agencies to remove the credit inquiry from our potential customer’s credit. The inquiry can take up to 15 business days to be removed. DriveTime has made several unsuccessful attempts at reaching our potential customer to inform of this process. We encourage our potential customer to contact Customer Relations with any questions she may have at [redacted] We apologize for any confusion or inconvenience this matter has caused. As a goodwill gesture, DriveTime has mailed a $25.00 [redacted] gift card to the address provided. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at [redacted]   Sincerely,   Jeremy R. Customer Relations

Thank you for bringing this matter to our attention. We appreciate the opportunity to re-address our customer’s concerns. On June 18, 2015, DriveTime reviewed our customer’s credit reporting with [redacted] and [redacted]. DriveTime is currently diligently working to reestablish reporting with [redacted]. We found there was an error in regards to our customer’s credit reporting and submitted a request to both [redacted] and [redacted] to delete her DriveTime account. Please allow 30-60 days for this update to appear on your credit report. On June 19, 2015, we mailed our customer a deletion letter to the address on file. We encourage our customer to keep a copy of this letter to provide to any potential creditors. Attached is the deletion letter for your reference. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely, [redacted] DriveTime Customer Relations

Thank you for bringing this matter to our attention. We appreciate the opportunity to re-address our customer’s concerns.   On July 15, 2016, we informed our customer she will need to have a diagnosis completed at an in-network repair facility prior to us reviewing options of possible assistance. We offered a lock-in rate rental at $25.99 and rental reimbursement at $25.99 per day, while the vehicle was at the repair facility. The rental reimbursement would be either in a form of a check or a credit to the account.   At this time, we have no further information. Once we have an invoice for the current repairs, we will consider all options of possible assistance.   DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
  Iwould also like an explanation  as to why it took almost 2 months and a complaint to the Revdex.com to get this done. Also it took so long to get this done I had a blance of 36.21 that I had to pay before Capital One would close the account, so the 25.00 credit doesn't  mean much to me.

October 12, 2015 Revdex.comPh. (602) 264-5299Fax (602) 263-0997   Re: Complaint # [redacted]     To Who It May Concern:  Thank you for bringing this matter to ourattention. We appreciate the opportunity to address our customer’s concerns.  On...

July 31, 2015, our customer entered into aClosed End Motor Vehicle Lease Contract with DriveTime when he leased a 2007Dodge Caliber.  The vehicle came with alife-of-lease Drivers Seat Limited Warranty, administered by Aeverex.  Included you will find the Closed End MotorVehicle Lease Contract and the Drivers Seat Limited Warranty Agreement for yourreference. At the time of lease, our customers agreed tomake periodic payments of $209.51 the first being due July 15, 2015, followed by64 periodic payments of $209.51 every other Saturday. In addition, ourcustomer’s lease vehicle required an amount due at signing of $1,415.55however; our customer only paid $950.00 towards the amount due at the time oflease. To compensate for the remaining funds required, DriveTime agreed tooffer our customer a side note or Simple Interest Retail Installment Contractin which our customer agreed to an additional three payments of $116.39 and onefinal payment of $116.38 in conjunction with our customer’s first four leasepayments. Attached you will find the Simple Interest Retail InstallmentContract for your reference.  DriveTime offer our customers a ReturnAnytime Lease program allowing our customers to return their vehicle toDriveTime and Terminate the Closed End Motor Vehicle Lease Contract. On page 3of the Contract, subtitled Early Lease Termination it states:             “You may terminate (end) this Lese early. Todo so, you must return the Vehicle to us and pay us the amount due at early endas described below within five business days of the date we ask for it.”  DriveTime’s life-of-lease Drivers SeatLimited Warranty offer repair assistance on a selected list of mechanicalfailures. On Page 2, of the Drivers Seat Limited Warranty under the Subtitle “DriversSeat Life of Lease Limited Warranty” it lists the Cover Parts. In addition,under Dealership’s Obligations it is states:             “ If a covered Breakdown of the Vehicleoccurs during the term of the Drivers Seat Limited Warranty, Dealership will Repairor Replace. Repair or replace, as the administrator deems appropriate, theCovered Part (s) which caused the breakdown if the customer has met Customer’sobligations and if the Breakdown is not excluded under the Exclusions section.” All DriveTime vehicles are thoroughlyinspected prior to leasing at our DriveTime inspection centers. Parts that failinspection are replaced. However, if a part is functioning at the time ofinspection, the part is not replaced. On August 12, 2015, our customercontacted Aeverex regarding an issue with his vehicle steering and handling.Aeverex advised our customer to have the vehicle taken to an in-network repairfacility for diagnosis. On August 13, 2015, an in-networkrepair facility informed Aeverex that there were no mechanical concerns withour customer’s vehicle. They advised Aeverex the Steering and handling issueswhere related to the customer having a flat tire and having the spare tire or“donut” on the vehicle. The in-network repair facility also informed Aeverexthe customer had some noise concerns related to the transmission and brakes.Our in-network repair facility found no issues with ether component andeducated the customer on the operation of the CVT transmission and how it effectsthe sound of the vehicle.  On September 19, 2015, ourcustomer contact DriveTime and advised he was having additional issues with hisvehicle. We advised our customer in order to review his account for anyassistance he must first have a claim on file with Aeverex. Our customer inquiredabout rental assistance during the repairs, we advised our customer per theterms of the Drivers Seat Limited Warranty, we do not offer rental assistancewith our lease vehicles. We advised our customer however; once there was aclaim filed with Aeverex we would review his account for any possibleexceptions.  On September 22, 2015, our customer contactedDriveTime and advised his insurance company would not assist him with thetransportation of the vehicle. DriveTime advised our customer Aeverex offerstow reimbursement up to $100.00 to have the vehicle taken to an in-networkrepair facility. Our customer advised he wished for DriveTime to provide himwith another lease vehicle. We advised our customer this would not be an optionat that time. We advised our customer before we can look into any assistance;the vehicle must be taken to an in-network repair facility for diagnosis.  On September 30, 2015, our customer returnedthe vehicle to a DriveTime location to terminate his lease contract.  On October 1, 2015, DriveTime contacted ourcustomer to address his concerns. We advised our customer we would be willingto offer two options for assistance. We advised our customer as he had previouslyreturned the vehicle to the DriveTime dealership; we could process his lease asa cancelation and terminate his contact. We informed our customer although hewould still owe fees internally to DriveTime, we would not report these feesexternally and the customer credit would not be effected. We also informed ourcustomer he would only be responsible for the fees if he choose to do businesswith DriveTime again. We advised our customer the other option would be to haveDriveTime arrange for the transportation of the vehicle to an in-network fordiagnosis. We advised our customer once we had a claim on file we could reviewhis claim for further assistance.  Our customer advised he wished DriveTime toreturn his down payment, we advised our customer that would not be an option atthis time. We advised our customer again of the option to have the vehiclediagnosed for repairs. We advised our customer if he choose to have the vehiclediagnosed, we would review his claim for any possible exception. Our customeradvised he would consider his option and contact DriveTime with a decision.  We apologize for any confusion orinconvenience this matter may have caused. As a goodwill gesture, DriveTime hasmailed a $25.00 American Express gift card to our customers address on file. DriveTime thanks the Revdex.com for their ongoingsupport. Should you have any questions or concerns, please contact us bycalling us at 800-965-8043.  Sincerely,  [redacted]DriveTime Customer Relations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
You sold the vehicle at auction which should settle any amount that I owe.  You used my ex-husband's income to qualify me for this loan, but his name is not on the title or this account.  I would like the account details taken off my credit report and I owe you nothing.  I am looking at getting some information from my lawyer to seek legal action against Drive Time.  
Regards,
[redacted]

Thank you for bringing this matter to our attention. We appreciate the opportunity to readdress our customer’s concerns. Without any new information, DriveTime is still unable to accommodate our customer’s request to be transferred into a different vehicle. We apologize for any confusion or inconvenience this matter may have caused.On January 19, 2015, our customer contacted Aeverex with noise concerns. Aeverex authorized our customer to take the vehicle to an out-of-network repair facility for diagnosis, as the closest in-network facility was over three hours away.On February 7, 2015, an out-of-network repair facility filed a claim with Aeverex for struts, a tie rod, alignment, a strut mount, front and rear links, and shocks. A third-party inspector was called in to verify the failures on the vehicle. Aeverex approved the strut, inner tie rod, alignment, and strut mount repairs in full; however, as the inspector was unable to find any failures with the front and rear links or shocks, these latter repairs were denied. No further claims have been filed with Aeverex at this time. All DriveTime vehicles are thoroughly inspected at our DriveTime inspection centers prior to sale. Parts that fail inspection are replaced. However, if a part is functioning at the time of inspection, there is no need to replace it. At the time of sale, our customer signed a Vehicle Inspection Checklist. On this document under “Important Reminder,” it is stated:“Our focus of the multi-point inspection is primarily the safety and reliability of your vehicle…Please ensure you are comfortable with the condition of the vehicle prior to leasing.”Additionally, on page one of the Vehicle Inspection Checklist under “Maintenance Items,” it is stated:“…These maintenance items are subject to replacement only upon failure of the component...”On May 11, 2015, we contacted our customer and attempted to address her concerns. We encouraged our customer to take the vehicle to a repair facility to have the current issues diagnosed. We advised her that once a claim had been filed with Aeverex, we would review options to assist with any non-covered repairs. On May 15, 16, and 18, 2015, we attempted to contact our customer, as no claims had yet been filed with Aeverex, but we were unable to reach her. On May 18, 2015, we sent a letter via certified mail to our customer’s address on file. The purpose of this letter was to inform her of our attempts to reach out to her. We encourage our customer to contact our Customer Relations department at ###-###-#### so we can make further efforts to bring resolution to her concerns. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely, [redacted]DriveTime Customer Relations

(Please see attached for full response)On July 21, 2017, our customer contacted us to relay her experience with DriveTime. We expressed our appreciation for her business and assured her we would explore all available training opportunities. Our customer requested lower payments, a lower annual...

percentage rate, and to re-contract to add a co-buyer to the account. We advised we were unable to accommodate her loan term modification requests. However, we offered to send her a $50.00 [redacted] gift card as a customer service gesture.On July 25, 2017, DriveTime spoke with our customer in regards to adding a co-buyer to the account. We explained after six months in the loan, our customer can contact Bridgecrest to have a co-buyer added to the current contract. To add a co-buyer to the account, our customer may contact Bridgecrest, at [redacted] On August 15, 2017, DriveTime reached out to our customer to further discuss her concerns. Our customer requested a refund of half of the payments made towards the first account. DriveTime explained over half of all monies paid from the first vehicle was transferred to her second vehicle as the down payment. We then confirmed the $50.00 gift card was available at our customer’s post office for pick-up. Additionally, we advised our customer she could take part in our Interest Rate Buy Down Program (IRBDP). For the IRBDP, a customer may make an additional payment towards the down payment within the first 60 days; minimum payment of $250.00 needed. For every $250.00 made, the annual percentage rate on the account reduces by 0.5%. This then has the potential to decrease the scheduled payment amount. Our customer declined this option and the call ended.

Completley unacceptable. As I stated before, the contract stated that my car will be covered for major repairs for five years not after 53,000 miles. If the information was incorrect or untrue you would of uploaded the document. You guys are complete crooks and I am doing everything in my power to warn people. The only reason I am going to continue the payments is because of my credit. This is Christmas time, and $1500 had to come out of my pocket because you guys are breaching The contract. Now I have to slow my payments down and catch up a lump slum just to have a working vehicle. Again this is completley unacceptable and you guys are con artist.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The issue have not been resolved, Drivetime said that my car loan would report back to the credit bureaus on the 1st of April. And the information in the letter said on December 23,  2014 I placed a full cease and desist on my account.. That is not true. I just need to know that my car is not being repossessed. Like in March after I made the payment, they sent out the repossession man to pick up my car. I need to know what's really going on. And if my car is charged off, who am I playing.
Regards,
[redacted]

(Please see attached for full response)Our customer contacted DriveTime with concerns about the non-covered diagnostic fee. As an additional goodwill gesture, we approved the additional two hours of diagnostic time in full. On October 2, 2017, the OEM updated the open claim to include the...

battery, rear airbag springs, air spring seats, level control compressor, compressor relay, compressor block valve, and compressor filter. Because these repairs are not covered under the terms of the VSC, they were not approved. The estimate was forwarded to DriveTime for review. On October 3, 2017, DriveTime contacted our customer and advised that based on the time she had been in the vehicle, we were unable to offer direct assistance with the repairs to the non-covered components. On October 16, 2017, we spoke to our customer and discussed the above information. At this time, we are unable to accommodate our customer’s request to return the vehicle and receive a refund of all monies paid into her loan. However, after further review and in an attempt to come to an amicable resolution with our customer, DriveTime is willing to offer a 50/50 split on the suspension repairs at one of our INRFs as a goodwill gesture. This offer will remain good until October 30, 2017.

(Please see attached PDF for full response)On October 28, 2016, DriveTime successfully made contact with our customer. We apologized for time the vehicle has been in the shop. Due to the cost of the repairs, we offered to remove our customer from the current vehicle and be placed into another one....

The down payment and amount of one payment would be transferred to the new vehicle. In the alternative, we further explained that, due to possible lack of lease inventory, we also offered to have DriveTime retain the vehicle and refund our customer’s down payment and the amount of one payment. Our customer accepted the offer to be removed from the vehicle and receive a refund of her down payment plus one payment, totaling $967.23. Our correspondence ended on amicable terms. We apologize for any frustration or inconvenience this matter may have caused. As a gesture of goodwill, we have sent our customer a $25.00 gift card. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at [redacted]3. Sincerely, Jessica H.Customer Relations

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.
On August 12, 2013, our customer entered into a Simple Interest Retail Installment Contract when he agreed to make 138 bi-weekly payments of $200.51 and 1 final payment of $199.30, beginning September 7, 2013. Our customer has not followed the payment schedule provided to him at the time of sale. I have included a copy of the payment schedule and payment history for your review.
DriveTime does not compete on price, nor do we hide it. We encourage our customers to research all aspects of their purchase. Our customer had the opportunity to sign and review the following documents:
• Buyer’s Guide
• Retail Purchase Agreement
• DriveTime’s DriveCare Limited Warranty
• What you need to know about financing a vehicle with Drivetime
• Simple Interest Retail Installment Contract
Included you will find a copy of the above referenced documents for your review.
DriveTime’s vehicle pricing is subject to several factors. Included in the purchase price of the vehicle are the following benefits:
• Multi-point inspection
• 3 year/36,000 mile limited warranty
• Rental reimbursement up to $25.99 per calendar day + applicable tax, on warranty-covered repairs
• Roadside assistance, up to $75 per incident
• GPS device providing anti-theft services
DriveTime’s customer relations department empowers our employees with the ability to make executive decisions and act as liaisons to our legal department.
On July 19, 2014, we contacted our customer and offered a settlement to waive his deficiency balance, delete the trade line from his credit report, and refund his down payment in the amount of $800.00. In exchange, our customer would need to release possession of the vehicle to DriveTime. Our customer declined our offer. We encourage our customer to contact us at [redacted], to take advantage of this offer.
DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at [redacted].
Sincerely,
[redacted] **
Customer Relations Specialist

For full response, please see attached.  We received a second dispute on October 12, 2017 for which the driver’s license and social security card were illegible. Another insufficient letter was sent to our customer’s address on file.   On October 24, 2017, our customer...

contacted Bridgecrest to inquire about how the vehicle repossession would be reflected on her credit. We explained, since the account is in charge off status, it will reflect as such until the loan has been paid. Once the account has been paid in full, it will then be updated to a status of paid-charge off and will reflect as such for seven years.   Bridgecrest received three additional identity theft claims; one on October 26, 2017, and two on October 31, 2017. Again, none of these claims included the information that is required in order to complete our investigation. We are still missing a legible copy of the customer’s driver’s license and Social Security Card.  As no further documentation has been provided, we are unable to deem the account to be fraudulent. Should our customer provide us with; a clear and legible copy of a police report or notarized Identity Theft Affidavit, a clear and legible copy of a Driver’s license and social security card, then we may complete our investigation. Per our customer’s request, we have sent the attached letter to our customer’s address on file and have not attempted to make any further contact at this time. Should she wish to discuss this matter further, we encourage her to contact us at (800) 965-8043.

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.
On August 9, 2014, our customer entered into a Simple Interest Retail Installment contract when she purchased a 2009 Mitsubishi Galant. Our customer purchased a 5 year/50,000...

mile limited warranty. Included you will find the Simple Interest Retail Installment contract and the limited warranty agreement for your reference.
On September 5, 2014, we reached out to our customer and are currenty working towards an amicable resolution.
As a goodwill gesture, DriveTime has applied a $25 credit to our customer’s principal balance.
DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at [redacted].
Sincerely,
DriveTime
Customer Relations

To Whom It May Concern, Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. On August 12, 2013, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when she purchased a 2006 Ford Explorer....

Attached you will find the Simple Interest Retail Installment Contract for your reference. At the time of sale, our customers agreed to make 129 bi-weekly payments of $177.70 and 1 final payment of $175.68, beginning September 07, 2013. On December 8, 2014, the vehicle was recovered for default due to non-payment. Please refer to page 3 of the Simple Interest Retail Installment Contract, “Default”         “You will be in default if you do not make any payment in full when such payment is due. “ “We may also take items of personal property found in the Vehicle when we take back the vehicle and hold them for you. If you do not claim them within the time required by law, we will dispose of them in a commercially reasonable manner. “ “If we take back the vehicle, we will sell it unless you exercise any right to cure or redeem the Vehicle that you may have under state law. The sale proceeds, less amounts we pay to take back the vehicle, hold it, prepare it for sale, and sell it, and less our attorneys’ fees and legal costs if permitted by law, will be used to pay the amount you owe on this contract. Any money left will be paid to you unless the law requires that we pay it to someone else. If the sale proceeds are not enough to pay off this contract and costs, you will pay what is still owed (the deficiency) to us.” On December 10, 2014, we mailed our customer a redemption and reinstatement form. The purpose of this form is to inform the customer of the options available regarding the vehicle. The following day our customer contacted DriveTime regarding the repossession. We informed our customer to redeem the vehicle we require a payment of $1,600. Our customer advised DriveTime she would redeem the vehicle at the end of the month. We gave authorization to hold the vehicle until that time. Our customer did not redeem the vehicle. We have made several unsuccessful attempts to contact our customer and address her concerns. On August 31, 2015, we sent a letter via certified mail to our customer’s address on file. The purpose of this letter is to inform her of our attempts to reach her. If we do make contact with our customer and any omissions are found, we will consider her request to remove the information reported to the credit bureaus. We encourage our customer to contact our Customer Relations department at ###-###-####. We apologize for any confusion or inconvenience this may have caused. At this time, DriveTime is unable to remove this reported information from the credit bureaus, as it is reporting accurately. As a goodwill gesture, we have mailed our customer a $25 American Express gift card. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely, DriveTimeCustomer Relations

Thank you all for taking the time to research this urgent issue. I have checked and double checked my account information. I am unsure why you will not be pulling my account into your system. The last place I want to call is your customer service line, when I have had less than reasonable results doing so. The account number is accurate as 114008064401 The name on the account will be [redacted], and my name, [redacted], is listed as an account contact. My red 2008 mini cooper was purchased on June 2, 2014. Also, the email provided [redacted] is the email listed on the account. What more information would you need in order for your system to pull up my account?The mini cooper is now back in the shop again due to another mechanical failure. The mechanic said he will try to have the warranty company to cover it but since they have hardly covered anything, I may be looking at yet another $600 repair out of pocket. This is the worst experience a consumer could ever imagine. The fact that this company is even Revdex.com rated is nauseating. Mind you, this car has been in a mechanic shop for a mind-blowing 19 times due to mechanical issues.Reading the reviews online, I am not the only lemon this company has sold. In addition, the mechanic that no longer associates themselves with Drivetime had 3 more cars that needed brand new engines after purchasing from this location. One may be a coincidence, but this is out of hand. They pride themselves as "rigorously inspecting vehicles" but this proves the lamest example of false advertising from what someone would believe to be a reputable company.I have provided MORE than enough information for Drivetime to not only locate my account, as well as rectify this horrible experience dealing with their location in Norfolk, VA. If they wish to remain in high standards nationwide, they absolutely need to do further investigation on this location in particular.

Drivetime is talking in circles and trying to muddy the water.  As I stated when I purchased the vehicle there was an obvious problem.  I tried to return the vehicle.  I was told the problem would be fixed.  They sent me to Barbar automotive who was their vendor.  Barbar autotmotive told me all I need was new rear wheels.  Unfortunately I'm not mechanically inclined and didn't understand that bent and tilted rear wheels are a clear indication of a much larger problem, however I'm sure the mechanic did know there was a much larger problem than "new wheels".  DriveTime did offer to go half on a repair that they should have paid for...  they also told me I could only take it back to Barbar automotive (I find that VERY SUPICIOUS).  I already feel that Drivetime and their mechanic had me and my child driving in an unsafe vehicle so why would I take it back to the place that clearly either by accident or on purpose misdiagnosed and failed to repair the mechanical issues.  Drivetime took almost three weeks to call me back after they initially told me that NO REPAIRS WOULD BE COVERED.  They had me pick up the vehicle from the dealership when it should have been towed because the vehicle is dangerous.  They only called after I filed a report with the Revdex.com. They should be ashamed of themselves.  I am going to pursue a lawsuit.  They should not be allowed to do this to someone else.

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. On November 4, 2013, our customer entered into a Simple Interest Retail Installment Contract when they purchased a 2008 Nissan Titan. Included you will find the Simple Interest...

Retail Installment Contract for your reference. On June 9, 2014, our customer informed DriveTime that he was involved in an accident and would be unable to work for a period of 8 months. In addition, our customer advised DriveTime it would be difficult to maintain payment arrangements since he is self-employed. There was some miscommunication between DriveTime and our customer on the different options available for assistance. On July 30, 2014, we contacted our customer to review the different options available and came to an amicable resolution. At this time, we were able to offer our customer a one-payment deferment.  In addition, our customer informed DriveTime that he is now in the process of obtaining employment soon.   As a goodwill gesture, DriveTime has credited $25.00 to our customer’s account. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely,DriveTimeCustomer Relations