Zoosk

Zoosk generates a fake message, looking like it's from a member, when you are a non-member who just signed up to check out the siteOnce you join to read the message, this member profile is either old or fake, generated by zooskTheir online members are all hundreds of miles away, no one localAnd the views of your profiles are obviously zoosk generated, they appear as the same members over and overThey use deception to get you to join and pay, then do not respond to your complaints

Initial Business Response /* (1000, 5, 2016/01/06) */
This email was sent on January 06, 2016:
Hello ***,
Thank you for contacting Zoosk Customer SupportI'm sorry for any inconvenience you have experienced with your Zoosk accountToday we received your complaint from the
Revdex.com so I have investigated your case and wanted to contact you directly
I understand that you are concerned about the messages you have received from other membersI'll be happy to investigate further, however, at this time I am unable to locate a Zoosk account using the email address you provided in your Revdex.com report: XXXXXXX@XXXXXXXXX@XXXXI also tried searching for your account using the number that you included in your report: XXX-XXX-XXXX
We look forward to assisting you, but we would need more informationDo you happen to have additional email addresses you may have used to create your Zoosk account? For example, if you added the Zoosk Application on Facebook, we would be able to look it up with the email associated with your Facebook account
It would be helpful if you can share any additional information that will enable us to find your Zoosk account, such as a phone number if you validated with your mobile number or the number with which you signed up for SMS alertsI will be able to further investigate once I have located your account
Thank you again for bringing this matter to our attentionPlease let us know if you have any additional questions or concerns
Best regards,
***
Zoosk Customer Support
Initial Consumer Rebuttal /* (2000, 7, 2016/01/08) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The complaint has not been resolved they totally avoided my complaint obviously this place is a big scam its computer-generated messages I have several messages from different members saying the same exact thing also I delete my account and I am still receiving numerous emails wish I wish to not wish to receive I am hoping to get a refund but from reading others complaints obviously I will not receive that

Initial Business Response /* (1000, 6, 2015/03/05) */
This email was sent on Mar X XXXX:
Hi ***,
Thank you for your emailI'm sorry for any inconvenience you have experienced with your Zoosk subscriptionToday we received your complaint from the Revdex.com so I have
investigated your case and wanted to contact you directly
I understand you are inquiring about removing your profile, however, at this time we are unable to locate a Zoosk account using the email address you provided: ***Perhaps you are already a veteran Zoosker?
We look forward to assisting you, but we would need more informationDo you happen to have additional email addresses you may have used to create your Zoosk account? For example, if you added the Zoosk Application on Facebook, we would be able to look it up with the email associated with your Facebook account
It would be helpful if you can share any additional information that will enable us to find your Zoosk account, such as a phone number if you validated with your mobile number or the number with which you signed up for SMS alerts
Thank you again for bringing this matter to our attentionI do hope we were able to resolve this matter to your satisfaction
Best regards,
***
Zoosk Customer Support
For additional tips and information about safe online dating, please review our Online Dating Safety Tips by visiting www.zoosk.com/safety.php

Hi Gail,Thank you for contacting Zoosk Customer Support. We're happy to have you as a SubscriberIn your recent message, you communicated to us that you would like to have a 1-Month Subscription instead of your current 6-Months SubscriptionPer your request, I have made the appropriate
adjustments to your accountThe results of the adjustments are the following:-Your 6-Months Subscription is becoming a 1-Month Subscription as of today..-We processed a charge of US$to pay for the new 1-Month Subscription.-We are issuing you a refund of US$from your original 6-Months SubscriptionPlease allow 5-business days for the refund to process.Access to your Subscriber features will not be interrupted, so you can simply continue to have fun using Zoosk while we take care of the details.Best regards,

Initial Business Response /* (1000, 5, 2014/04/14) */
This email was sent on April 2014:
Dear ***,
Thank you for contacting Zoosk Customer Support
Thank you for your emailI'm sorry for any inconvenience you have experienced with your Zoosk subscriptionToday we received
your complaint from the Revdex.com so I have investigated your case and wanted to contact you directly
I understand you are inquiring about cancelling your account and requesting a refund, however, at this time we are unable to locate a Zoosk account using the email address you provided: ***Perhaps you are already a veteran Zoosker?
We look forward to assisting you, but we would need more informationDo you happen to have additional email addresses you may have used to create your Zoosk account? For example, if you added the Zoosk Application on Facebook, we would be able to look it up with the email associated with your Facebook account
It would be helpful if you can share any additional information that will enable us to find your Zoosk account, such as a phone number if you validated with your mobile number or the number with which you signed up for SMS alerts
Thank you again for bringing this matter to our attentionI do hope we were able to resolve this matter to your satisfaction
Best regards,
***
Zoosk Customer Support
Initial Consumer Rebuttal /* (3000, 7, 2014/04/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I already replied to *** email to my email account requesting more info and gave him the email that was used for their services...***I was mistaken with Revdex.com asking for emailDidn't specify email for contacting or email that was used regarding complaint
Final Business Response /* (4000, 9, 2014/04/24) */
This email was sent on April 2014:
Hi ***,
Thank you for contacting Zoosk Customer Support
We realize you are not satisfied with your purchase, so we have canceled your Subscription and requested a refund of $ The refund will be issued directly to the credit card or account you used to make the purchasePlease allow 5-business days for the refund to process
With a Wink Reply, a message will be automatically sent out to people who wink at youThis way you don't have to respond to the wink yourself, and you can encourage those who wink at you to send a more interesting, personalized message
It's easy to manage your own Wink Reply
From a computer:
- Log in to www.zoosk.com
- Click on the user name menu at the top right of the page
- Select "Settings"
- Click on "Wink Reply" on the left side of your page
From a mobile device:
- Log into Zoosk using your Application or t.zoosk.com
- Tap on the menu button on the top left corner
- Tap on "Settings"
- Tap "Wink Reply"
There is an option "On" or "Off" buttonIf you select "On", the Wink Reply Text field will be available for you to write and edit your "Wink Reply"There will be a default Wink Reply in the text field; however, you're welcome to replace this with a personalized message that more clearly reflects who you areThe important thing is to have fun with your Wink Reply and to use it to your advantageOnce you have written your new "Wink Reply" click on "Save"
If you prefer to not have an automated wink reply, then please select the "Off" button, then click on "Save"
Thank you again for bringing this matter to our attentionI do hope we were able to resolve this matter to your satisfaction
Best regards,
***
Zoosk Customer Support
Final Consumer Response /* (2000, 11, 2014/04/27) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2015/03/05) */
This email was sent on Mar X XXXX:
Dear ***,
Thank you for your emailI'm sorry for any inconvenience you have experienced with your Zoosk subscriptionToday we received your complaint from the Revdex.com so I have
investigated your case and wanted to contact you directly
We realize you are not satisfied with your purchase, so we have canceled your Subscription and requested a refund of $ The refund will be issued directly to the credit card or account you used to make the purchasePlease allow 5-business days for the refund to process
Thank you again for bringing this matter to our attentionI do hope we were able to resolve this matter to your satisfaction
Best regards,
*** S
Zoosk Customer Support
For additional tips and information about safe online dating, please review our Online Dating Safety Tips by visiting www.zoosk.com/safety.php
Initial Consumer Rebuttal /* (2000, 8, 2015/03/09) */
(The consumer indicated he/she ACCEPTED the response from the business.)
zoosk has refunded my money thank you

Initial Business Response /* (1000, 5, 2014/11/18) */
This email was sent on Nov XX XXXX:
Dear ***,
Thank you for your emailI'm sorry for any inconvenience you have experienced with your Zoosk subscriptionToday we received your complaint from the Revdex.com so I have
investigated your case and wanted to contact you directly
We realize you are not satisfied with your purchase, so we have canceled your Subscription and requested a refund of $ The refund will be issued directly to the credit card or account you used to make the purchasePlease allow 5-business days for the refund to process
With a Wink Reply, a message will be automatically sent out to people who wink at youThis way you don't have to respond to the wink yourself, and you can encourage those who wink at you to send a more interesting, personalized message
It's easy to manage your own Wink Reply
From a computer:
- Log in to www.zoosk.com
- Click on the user name menu at the top right of the page
- Select "Settings"
- Click on "Wink Reply" on the left side of your page
From a mobile device:
- Log into Zoosk using your Application or t.zoosk.com
- Tap on the menu button on the top left corner
- Tap on "Settings"
- Tap "Wink Reply"
There is an option "On" or "Off" buttonIf you select "On", the Wink Reply Text field will be available for you to write and edit your "Wink Reply"There will be a default Wink Reply in the text field; however, you're welcome to replace this with a personalized message that more clearly reflects who you areThe important thing is to have fun with your Wink Reply and to use it to your advantageOnce you have written your new "Wink Reply" click on "Save"
If you prefer to not have an automated wink reply, then please select the "Off" button, then click on "Save"
Thank you again for bringing this matter to our attentionI do hope we were able to resolve this matter to your satisfaction
Best regards,
***
Zoosk Customer Support
For additional tips and information about safe online dating, please review our Online Dating Safety Tips by visiting www.zoosk.com/safety.php
Initial Consumer Rebuttal /* (2000, 7, 2014/12/01) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They provided a full refund as requestedI am satisfied with their response and willingness to refund the fees charged

Initial Business Response /* (1000, 5, 2014/08/26) */
This email was sent on August XX XXXX:
Dear ***,
Thank you for your emailI'm sorry for any inconvenience you have experienced with your Zoosk subscriptionToday we received your complaint from the Revdex.com so I
have investigated your case and wanted to contact you directly
Our records show that you Subscription was cancelled per your request prior to the Submitting of this Complaint per your email request
However we realize you are not satisfied with your purchase, so we have canceled your Subscription and requested a refund of $ The refund will be issued directly to the credit card or account you used to make the purchasePlease allow 5-business days for the refund to process
Thank you again for bringing this matter to our attentionI do hope we were able to resolve this matter to your satisfaction
Best regards,
*** **
Zoosk Customer Support
For additional tips and information about safe online dating, please review our Online Dating Safety Tips by visiting www.zoosk.com/safety.php

Zoosk is not a secure siteThey allow fraud activity, and allow people to access your account and change your entire profile and steal your information..then they block your access after you have already paid and tell you oh well you have to create a new profile...USER BEWARE I'LL NEVER USE THIS SITE AGAIN

Initial Business Response /* (1000, 5, 2015/06/04) */
This email was sent June 04, 2015:
Hi XXXXXXXX,
I'm sorry for any inconvenience you have experienced with your Zoosk subscriptionToday we received your complaint from the Revdex.com so I have investigated your case and wanted
to contact you directly
You are able to adjust your search criteria (in this case, age range) when you are using ZooskHowever, this adjustment specifically applies to the current visit to ZooskIt does not affect the default settings within your account, and this is by design because Zoosk allows you to save up to different sets of search criteria, in different configurations, within your accountYou are able to load any of these six sets of saved criteria at any time, and switch between them at will
Here are the steps you can use to update your search criteria:
To adjust your Search Settings from a computer or laptop:
Step 1) Log in to www.zoosk.com
Step 2) Click on "Search"
Step 3) Click on "Edit Search" and then click on "Advanced Search"
Step 4) Click on a category and make the preferred adjustments
Step 5) When are done making your adjustments, you will have the opportunity to name your search and save it by clicking the box next to "Save this search"
Step 6) Name your search and click on "Save and Search" and you will be shown results based on your new criteria
From that point on, you will be able to reference all your saved searches by clicking on "Saved Searches"
To adjust your search settings using a mobile device:
Step 1) Log into your Zoosk account either through your app or through t.zoosk.com
Step 2) Tap on the menu at the top left corner of your device
Step 3) Tap on the "gear" symbol to the right of the word "Search"
Step 4) Tap on the criteria you wish to changeYou can expand your search criteria by tapping on "Advanced Search"
For Android, iPad, iPhone and t.zoosk.com, the following instructions for saving your search will vary:
- On the Android app, once you've made your selections from the Advanced Search screen, and you want to save your search, tap on your device's "menu" button (usually found at the bottom of the screen) and tap on "Save Search"Name your Search and tap on "Save & Search" and you will be shown results based on your new criteria
- On the iPad app, make your necessary selections from the Advanced Search screen, then tap "Save as..." on the bottom of your screen, name your search, and tap "Save"You will be shown results based on your new criteria
- On the iPhone app, you will make your necessary selections from the Advanced Search screen, then tap "" found at both the top and bottom of the search criteriaTap "Save Search" and name your search criteriaTap on "Ok" and you will be shown results based on your new criteria
- From t.zoosk.com, make your necessary selections from the Advanced Search screen, then tap "" found at the bottom of the search criteriaTap "Save Search" and name your search criteriaTap on "Ok" and you will be shown results based on your new criteria
Per your request, we have cancelled your Zoosk subscription and requested a refund of $The refund is issued directly to the credit card or account used to make the purchaseAfter a refund is issued, it may take 5-business days to post to an accountThe time will vary depending on the original payment method, the currency used to make the purchase, and your country of residencePlease contact your bank or financial institution to inquire about the status of a refund if more than business days have passed *** the date the refund was submitted
Thank you again for bringing this matter to our attentionI do hope we were able to resolve this matter to your satisfaction
Best regards,
***
Zoosk Customer Support

Initial Business Response /* (1000, 5, 2014/12/15) */
This email was sent on Dec XX XXXX:
Dear ***,
Thank you for your emailI'm sorry for any inconvenience you have experienced with your Zoosk subscriptionToday we received your complaint from the Revdex.com so I have
investigated your case and wanted to contact you directly
I apologize for any confusion concerning the renewal of your SubscriptionAll Zoosk Subscriptions paid for with a credit or debit card automatically renew at the end of each billing cycleHowever, our records indicate that your Subscription has been canceled successfully
Zoosk's renewal policy is outlined during the purchase processThe renewal terms that appear on the purchase page are available here: http://www.zoosk.com/autorenewtermsThey are also available in the Terms of Service http://www.zoosk.com/tos and the Help section https://zoosk.zendesk.com
We realize you are not satisfied with your purchase, so we have canceled your Subscription and requested a refunds in amounts of $ 44.94, $ 19.95, and $ The refunds will be issued directly to the credit card or account you used to make the purchasePlease allow 5-business days for the refunds to process
***If you wish to resubscribe within the next days, please use the following coupon code at the time of purchase to receive a 50% discount: 3O5YUC
Please be sure to only use Coupon Codes offered directly by ZooskAlso please note that Coupon Codes are valid for credit card payments only
Thank you again for bringing this matter to our attentionI do hope we were able to resolve this matter to your satisfaction
Best regards,
*** S
Zoosk Customer Support
For additional tips and information about safe online dating, please review our Online Dating Safety Tips by visiting www.zoosk.com/safety.php
Initial Consumer Rebuttal /* (2000, 7, 2014/12/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Member has promptly resolved my complaint and refunded my account as promised

Initial Business Response /* (1000, 5, 2014/07/11) */
This email was sent July XX XXXX:
Dear ***,
Thank you for your emailI'm sorry for any inconvenience you have experienced with your Zoosk subscriptionToday we received your complaint from the Revdex.com so I have
investigated your case and wanted to contact you directly
I apologize for any confusion, but we do not have any promotions where we advertise the 6-month Subscription for $ We would appreciate if you could direct us to where you saw this particular verbiage and the process you said you followed to be able to receive this promotionJust for clarity there are a number of websites that claim to have promotional codes for websites (including Zoosk) which are not actually affiliated with Zoosk, and are providing invalid promotional codes
We realize you are not satisfied with your purchase, so we have canceled your Subscription and requested a refund of $ The refund will be issued directly to the credit card or account you used to make the purchasePlease allow 5-business days for the refund to process
As you have requested, your Zoosk profile has been DeactivatedYour profile is no longer visible in the search field and you will no longer be contacted on your Zoosk account as it is no longer activeTo ensure that the account is not reactivated, please refrain from opening any Zoosk Notifications emails that you may receive over the next hoursPerforming certain actions on the content within these emails can possibly reactivate your account
Upon deactivation:
- Your profile and your photo will no longer be visible to Members
- Members can no longer reply to your prior flirts
- You will no longer have access to messages in your account
- You will lose all of your Zoosk Connections
- You will no longer have access to any Coins purchased
Thank you again for bringing this matter to our attentionI do hope we were able to resolve this matter to your satisfaction
Best regards,
*** **
Zoosk Customer Support
Initial Consumer Rebuttal /* (2000, 7, 2014/07/17) */
(The consumer indicated he/she ACCEPTED the response from the business.)
As of July 17, I have received a full refundI would like to thank the Revdex.com for a painless procedure

Complaint: ***I am rejecting this response because:
By issuing a refund, Zoosk had admitted that what I am saying is trueHowever, Zoosk did not give any indication that they would stop using this deliberately deceptive trick to get people's moneyAccording to their own web site, they have million membersEven if a small fraction of the people who joined did so because they were tricked as I was, that's still millions of dollars that Zoosk is stealing every yearThere is also the moral issue of leading eager, unsuspecting and possibly lonely people into believing that they have made a human connection when they have notI feel that this practice is despicable, underhanded and immoral and should be stopped immediately
Sincerely,Daniel***

Initial Business Response /* (1000, 5, 2015/09/10) */
This email was sent on September 10, 2015:
Hello XXXXXXXXXXXXX,
Thank you for your emailI'm sorry for any inconvenience you have experienced with your Zoosk subscriptionToday we received your complaint from the RevDex.com so I have investigated your case and wanted to contact you directly
Unfortunately, I was unable to locate a Zoosk account using the email address you provided in your Revdex.com report:
***@XXXXXXXX.NET
We look forward to assisting you, but we would need more informationDo you happen to have additional email addresses you may have used to create your Zoosk account? For example, if you added the Zoosk Application on Facebook, we would be able to look it up with the email associated with your Facebook account
It would be helpful if you can share any additional information that will enable us to find your Zoosk account, such as a phone number if you validated with your mobile number or the number with which you signed up for SMS alerts
I attempted to call the phone number within your Revdex.com report: XXX-XXX-XXXX, but did not get a response there, either
We apologize for the delay, and are happy to work with you regarding your concernsPlease reply to this email with the information requested above
Best regards,
***
Zoosk Customer Support

Initial Business Response /* (1000, 5, 2015/12/16) */
This email was sent on December 16, 2015:
Hello XXXXXXXXX,
Thank you for contacting Zoosk Customer SupportI'm sorry for any inconvenience you have experienced with your Zoosk subscriptionToday we received your complaint
from the Revdex.com so I have investigated your case and wanted to contact you directly
Our records indicate that there were two attempts at purchasing a subscription within your Zoosk account on December 12,
The first attempt was unsuccessfulHowever, it is possible that your credit card company or bank has placed an authorization hold for the amount of the purchase ($XXX.XXX) on your accountThis is a common billing procedure, as many financial institutions will place temporary authorization holds for electronic purchases, even if the transaction doesn't complete successfullyOften this authorization will show as a "Pending" charge on your online statementThis authorization is not a charge and will be removed from your statement when the transaction "falls off", meaning the purchase did not complete
The length of time that funds are held is determined by your bank or credit card's policiesPlease contact your bank/credit card provider if you need assistance with an authorization hold transaction
The second attempt to purchase a subscription was successful, and this started the subscription benefits within your accountWe want to confirm that you were only charged once for your Zoosk subscription on December 12, 2015, in the amount of $XXX.XXX
Thank you again for bringing this matter to our attentionI do hope we were able to resolve this matter to your satisfaction
Best regards,
***
Zoosk Customer Support

Initial Business Response /* (1000, 5, 2014/09/18) */
This email was sent on September XX XXXX:
Dear ***,
Thank you for your emailI'm sorry for any inconvenience you have experienced with your Zoosk subscriptionToday we received your complaint from the Revdex.com so
I have investigated your case and wanted to contact you directly
We appreciate your time as a SubscriberOur records indicate that your Subscription has been canceled successfullyThe Subscription will no longer renew and no further Subscription charges will be appliedAs long as you do not deactivate your profile, you will have access to your Subscriber features until the Subscription expires at the end of your billing cycleIf you choose to deactivate your account before your Subscription benefits expire, please keep in mind that you will forfeit any time you have left on your Subscription without a refund
If you change your mind and decide that you would like the Subscription to renew, simply click your user name menu at the top of any Zoosk.com pageThen select "Settings", click "Subscription", and finally, click "Reactivate"The subscription will remain cancelled unless the "Subscription Reactivation" process is completed
***If you wish to resubscribe within the next days, please use the following coupon code at the time of purchase to receive a 50% discount: s2k8o
Please be sure to only use Coupon Codes offered directly by ZooskAlso please note that Coupon Codes are valid for credit card payments only
Thank you again for bringing this matter to our attentionI do hope we were able to resolve this matter to your satisfaction
Best regards,
***
Zoosk Customer Support
For additional tips and information about safe online dating, please review our Online Dating Safety Tips by visiting www.zoosk.com/safety.php

Initial Business Response /* (1000, 5, 2015/12/08) */
This email was sent on December 08, 2015:
Hello XXXXXXXXX,
Thank you for contacting Zoosk Customer SupportI'm sorry for any inconvenience you have experienced with your Zoosk subscriptionToday we received your complaint from
the Revdex.com so I have investigated your case and wanted to contact you directly
Our records indicate that you were sent email notifications from Zoosk regarding messages that you received from other membersAfter purchasing the subscription, you were able to respond to these messages and successfully engaged in conversations with other members
Our records also indicate that you contacted Zoosk Customer Service on December 02, 2015, requesting a cancellation and refund of your subscription purchaseAs a courtesy, the agent was able to cancel your subscription and requested a refund of $XXX.XXXBecause the transaction was still pending at that time, our Billing Department was able to void the original transactionCancellation confirmation was sent the same day (via email), in Customer Service Ticket #XXXXXXXXX
Please note: it is possible that your credit card company or bank has placed an authorization hold for the amount of the purchaseThis is a common billing procedure, as many financial institutions will place temporary authorization holds for electronic purchases, even if the transaction doesn't complete successfullyOften this authorization will show as a "Pending" charge on your online statementThis authorization is not a charge and will be removed from your statement when the transaction "falls off", meaning the purchase did not complete
The length of time that funds are held is determined by your bank or credit card's policiesPlease contact your bank/credit card provider if you need assistance with an authorization hold transaction
Thank you again for bringing this matter to our attentionI do hope we were able to resolve this matter to your satisfaction
Best regards,
***
Zoosk Customer Support

Initial Business Response /* (1000, 5, 2015/01/13) */
This email was sent on Jan XX XXXX:
Dear ***,
Thank you for your emailI'm sorry for any inconvenience you have experienced with your Zoosk subscriptionToday we received your complaint from the Revdex.com so I have
investigated your case and wanted to contact you directly
I apologize for any unwarranted charge(s) on your cardWe take security very seriously, and we would like to help you resolve this issue
So we can properly investigate this issue, please provide the following information:
-The amount of the charge(s)
-The date the charge(s) occurred
-The first and last digits of your debit or credit card numberFor example: "XXXX-XX" then "XXXX"Please keep in mind, if your purchase was processed through PayPal, Amazon, or iTunes, we will not have your Credit/Debit card on file
Users in all countries can provide the partial credit card information in a direct reply to this emailUsers in all countries can also submit this information by fax to: XXX-XXX-XXXX , Attn: Zoosk Billing/Unauthorized ChargesWhen submitting a fax, you can send all of the information in one complete faxPlease include your email address when sending a fax so we will be able to look up your account
Users in the United States and Canada may contact us by phone using our toll free number: 1-888-We-Zoosk (X-XXX-XXX-XXXX) during our live phone hours from 8am-5pm Monday through Friday, Pacific TimeIf you are unable to speak with a live representative you may be prompted to leave a voicemail recording with a brief synopsis of your question or concernA Zoosk Customer Support Representative will then return your call
We sincerely apologize for the inconvenience and we look forward to resolving this issue for you as soon as possible
Best regards,
*** S
Zoosk Customer Support
For additional tips and information about safe online dating, please review our Online Dating Safety Tips by visiting www.zoosk.com/safety.php

Initial Business Response /* (1000, 5, 2014/11/26) */
This email was sent on Nov XX XXXX:
Dear ***,
Thank you for your emailI'm sorry for any inconvenience you have experienced with your Zoosk subscriptionToday we received your complaint from the Revdex.com so I have
investigated your case and wanted to contact you directly
We realize you are not satisfied with your purchase, so we have canceled your Subscription and voided the transaction in the amount of $ per your conversation with a previous representative
The transaction was successfully cancelled while your credit card company or bank had an authorization hold for the amount of the purchase, so that the purchase was never successfully charged
Often this authorization will show as a "Pending" charge on your online statement for several business daysThis authorization is not a charge and will be removed from your statement when the transaction is completed successfully or when it "falls off", meaning the purchase did not complete
Please contact your bank/credit card provider for further information regarding when the pending charge was removed
We understand you are inquiring about the difference between a Zoosk Subscription and Zoosk Coins
With Coins, you can purchase virtual Gifts, arrange for a Special Delivery, receive a Delivery Confirmation for your email messages, unlock Carousel matches and Boost your profileBoth Subscribers and Free members can use Coins
However, with a Subscription you have much greater access to Zoosk! The extra benefits of being a Subscriber on Zoosk include:
-Get full access to send and receive messages and winks
-Chat with your friends
-Find out who viewed your profile
-Get full access to SmartPick features
Thank you again for bringing this matter to our attentionI do hope we were able to resolve this matter to your satisfaction
Best regards,
*** S
Zoosk Customer Support
For additional tips and information about safe online dating, please review our Online Dating Safety Tips by visiting www.zoosk.com/safety.php
Initial Consumer Rebuttal /* (2000, 7, 2014/11/28) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They were understanding and canceled my membershipOne thing of interest = MINUTES to charge my account but 7-DAYS it gets my account credited with a reversal of charge

Initial Business Response /* (1000, 5, 2014/10/27) */
This email was sent on Oct XX XXXX:
Dear ***,
Thank you for your emailI'm sorry for any inconvenience you have experienced with your Zoosk subscriptionToday we received your complaint from the Revdex.com so I have
investigated your case and wanted to contact you directly
We realize you are not satisfied with your purchase, so we have canceled your Subscription and requested a refund of $ The refund will be issued directly to the credit card or account you used to make the purchasePlease allow 5-business days for the refund to process
We understand you are inquiring about the difference between a Zoosk Subscription and Zoosk Coins
With Coins, you can purchase virtual Gifts, arrange for a Special Delivery, receive a Delivery Confirmation for your email messages, unlock Carousel matches and Boost your profileBoth Subscribers and Free members can use Coins
However, with a Subscription you have much greater access to Zoosk! The extra benefits of being a Subscriber on Zoosk include:
-Get full access to send and receive messages and winks
-Chat with your friends
-Find out who viewed your profile
-Get full access to SmartPick features
We understand you are inquiring about the automatic Wink Reply
With a Wink Reply, a message will be automatically sent out to people who wink at youThis way you don't have to respond to the wink yourself, and you can encourage those who wink at you to send a more interesting, personalized message
Thank you again for bringing this matter to our attentionI do hope we were able to resolve this matter to your satisfaction
Best regards,
*** S
Zoosk Customer Support
For additional tips and information about safe online dating, please review our Online Dating Safety Tips by visiting www.zoosk.com/safety.php
Initial Consumer Rebuttal /* (2000, 7, 2014/10/29) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept the response however, until I am reimbursed, this case is not closedThey have not removed me from their mailing list as they said