Zoosk

Initial Business Response /* (1000, 5, 2016/01/08) */
Revdex.com Complaint Case# XXXXXXXX
This email was sent on 1/8/
Hello ***,
Thank you for your emailI'm sorry for any inconvenience you have experienced with your Zoosk subscriptionToday we received your complaint from the RevDex.com so I have investigated your case and wanted to contact you directly
The Wink Reply is a feature on Zoosk intended to help Zooskers respond to the Winks they receiveIt is flattering to receive a Wink from someone; however, it is often difficult to know what to do nextWith a Wink Reply, a message will be automatically sent out to people who Wink at youThis way you don't have to respond to the wink yourself, and you can encourage those who Wink at you to send a more interesting, personalized message
Regarding your request for a full refundApple requires customers who purchase a Subscription through iTunes to cancel those Subscription renewals through their App Store on their iDevice, or through their iTunes Store on their computerPlease note that once you turn off the auto renewal, you will not be billed for your Subscription in the future and your Subscription will expire at the end of your current billing cycleAdditionally, since your Subscription was processed through iTunes, any refund requests must also be directed toward Apple as they do not provide billing information for Subscriptions processed via their service
If you wish to contact iTunes directly, Apple asks their customers to go through their menu system in order to resolve their issuePlease follow this link, which will take you to Apple's Customer Support page where you can send a support ticket directly to Apple:
Link: to contact apple- submitted to member
Thank you again for bringing this matter to our attentionI do hope we were able to resolve this matter to your satisfaction
Best regards,
***
Zoosk Customer Support

Initial Business Response /* (1000, 5, 2015/12/08) */
This email was sent on December 08, 2015:
Hello XXXXXXXX,
Thank you for contacting Zoosk Customer SupportToday we received your complaint from the Revdex.com so I have investigated your case and wanted to contact you
directly
I apologize for any uncomfortable experiences you have had on ZooskAt Zoosk, our community of conscientious online daters is a big part of what makes the site a great place for everyoneIf you see inappropriate content or behavior on Zoosk, please bring it to our attention by blocking or reporting the MemberReported profiles are reviewed by Zoosk employees every dayPlease rest assured that we thoroughly investigate the content and behavior of the reported ZooskerWe will then take the appropriate action based upon the results of our investigation
Reporting and blocking someone from your computer
To report abuse and block a member while using zoosk.com on a computer, first visit the profile of the person you'd like to blockNext, click on the grey arrow located next to the member's display nameThen, select Report/Block
Reporting and blocking someone from the Android app
To report abuse and block a member while using the Zoosk app on your Android mobile phone, first visit the profile of the person you'd like to blockNext, tap the action overflow menuthe three grey dots ( ) located in the top right corner of the profileThen, select Report/Block
Reporting and blocking someone the iOS app
To report abuse and block a member while using the Zoosk app on your iPhone, iPad, or iPod first visit the profile of the person you'd like to blockNext, tap on the grey arrow located in the top right corner of the profileThen, select Report/Block
Help protect yourself and other Zoosk members by using sound judgment and reporting suspicious or inappropriate people using the Report/Block optionPlease take a moment to review our Online Dating Safety Tips: http://www.zoosk.com/safety.php
We understand that you were not satisfied with your subscription purchasePer your request, I have cancelled your subscriptionAs a courtesy, we have refunded the initial subscription payment of $
The refund is issued directly to the credit card or account used to make the purchaseAfter a refund is issued, it may take 5-business days to post to an accountThe time will vary depending on the original payment method, the currency used to make the purchase, and your country of residencePlease contact your bank or financial institution to inquire about the status of a refund if more than business days have passed *** the date the refund was submitted
Thank you again for bringing this matter to our attentionI do hope we were able to resolve this matter to your satisfaction
Best regards,
***
Zoosk Customer Support
Initial Consumer Rebuttal /* (2000, 7, 2015/12/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I will agree with thisPlease note that it is not my responsibility to report or block people that are on your siteIt is your responsibility to make sure people are not trying to steal peoples moneyIf you had a better system in place on verification then maybe we wouldn't be where we are nowAlso if your customer service solved my problem we would not be here eitherKeep in mind I will reopen this case if you don't hold your end of the dealThanks again for your understanding

Initial Business Response /* (1000, 5, 2014/09/09) */
This email was sent on September X XXXX:
Dear ***,
Thank you for your emailI'm sorry for any inconvenience you have experienced with your Zoosk subscriptionToday we received your complaint from the Revdex.com so I
have investigated your case and wanted to contact you directly
We realize you are not satisfied with your purchase, so we have canceled your Subscription and requested a refund of $ The refund will be issued directly to the credit card or account you used to make the purchasePlease allow 5-business days for the refund to process
We understand you are inquiring about the automatic Wink Reply
With a Wink Reply, a message will be automatically sent out to people who wink at youThis way you don't have to respond to the wink yourself, and you can encourage those who wink at you to send a more interesting, personalized message
It's easy to manage your own Wink Reply
From a computer:
- Log in to www.zoosk.com
- Click on the user name menu at the top right of the page
- Select "Settings"
- Click on "Wink Reply" on the left side of your page
From a mobile device:
- Log into Zoosk using your Application or t.zoosk.com
- Tap on the menu button on the top left corner
- Tap on "Settings"
- Tap "Wink Reply"
There is an option "On" or "Off" buttonIf you select "On", the Wink Reply Text field will be available for you to write and edit your "Wink Reply"There will be a default Wink Reply in the text field; however, you're welcome to replace this with a personalized message that more clearly reflects who you areThe important thing is to have fun with your Wink Reply and to use it to your advantageOnce you have written your new "Wink Reply" click on "Save"
If you prefer to not have an automated wink reply, then please select the "Off" button, then click on "Save"
Thank you again for bringing this matter to our attentionI do hope we were able to resolve this matter to your satisfaction
Best regards,
*** **
Zoosk Customer Support
For additional tips and information about safe online dating, please review our Online Dating Safety Tips by visiting www.zoosk.com/safety.php
Initial Consumer Rebuttal /* (2000, 7, 2014/09/10) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2015/06/09) */
This email was sent on June 09, 2015:
Hello XXXXXXXX,
Thank you for your emailI'm sorry for any inconvenience you have experienced with your Zoosk subscriptionToday we received your complaint from the Revdex.com so I
have investigated your case and wanted to contact you directly
I apologize for the confusion regarding the Zoosk photo verification processOur records indicate that on May 21, 2015, Zoosk moderators were unable to verify your photos successfullyZoosk is unable to video verify the following types of photos:
- group photos
- photos of objects, scenery, or animals
- photos where your face isn't clearly recognizable or identifiable, or where your face is partially covered
Zoosk does not have the ability to delete photos stored on your phone, nor the ability to recover lost photos onto your deviceI apologize for any confusion that this may have caused
Our records indicate that your Zoosk profile was successfully deactivated on May 22, 2015, per your request
Thank you again for bringing this matter to our attentionI do hope we were able to resolve this matter to your satisfaction
Best regards,
***
Zoosk Customer Support

Initial Business Response /* (1000, 5, 2014/09/09) */
This email was sent September 2014:
Dear ***,
Thank you for your emailI'm sorry for any inconvenience you have experienced with your Zoosk subscriptionToday we received your complaint from the Revdex.com so I
have investigated your case and wanted to contact you directly
Our records indicate that you have already spoken with a Zoosk representative and per that conversation we issued your refund of $ on Sep to the card ending in ***
The refund is issued directly to the credit card or account used to make the purchaseAfter a refund is issued, it may take 5-business days to post to an accountThe time will vary depending on the original payment method, the currency used to make the purchase, and your country of residencePlease contact your bank or financial institution to inquire about the status of a refund if more than business days have passed from the date the refund was submitted
Thank you again for bringing this matter to our attentionI do hope we were able to resolve this matter to your satisfaction
Best regards,
***
Zoosk Customer Support
For additional tips and information about safe online dating, please review our Online Dating Safety Tips by visiting www.zoosk.com/safety.php

Initial Business Response /* (1000, 5, 2014/08/06) */
This email was sent on August X XXXX:
Dear ***,
Thank you for your emailI'm sorry for any inconvenience you have experienced with your Zoosk subscriptionToday we received your complaint from the Revdex.com so I
have investigated your case and wanted to contact you directly
We appreciate your time as a SubscriberOur records indicate that your Subscription has been canceled successfullyThe Subscription will no longer renew and no further Subscription charges will be appliedAs long as you do not deactivate your profile, you will have access to your Subscriber features until the Subscription expires at the end of your billing cycleIf you choose to deactivate your account before your Subscription benefits expire, please keep in mind that you will forfeit any time you have left on your Subscription without a refund
If you change your mind and decide that you would like the Subscription to renew, simply click your user name menu at the top of any Zoosk.com pageThen select "Settings", click "Subscription", and finally, click "Reactivate"The subscription will remain cancelled unless the "Subscription Reactivation" process is completed
***If you wish to resubscribe within the next days, please use the following coupon code at the time of purchase to receive a 50% discount: ***
Please be sure to only use Coupon Codes offered directly by ZooskAlso please note that Coupon Codes are valid for credit card payments only
Thank you again for bringing this matter to our attentionI do hope we were able to resolve this matter to your satisfaction and that you enjoyed using Zoosk!
Best regards,
***
Zoosk Customer Support
For additional tips and information about safe online dating, please review our Online Dating Safety Tips by visiting www.zoosk.com/safety.php

Initial Business Response /* (1000, 5, 2015/07/08) */
This email was sent on July 08, 2015:
Hello XXXXXXXXXXX,
Thank you for your emailI'm sorry for any inconvenience you have experienced with your Zoosk subscriptionToday we received your complaint from the RevDex.com so I have investigated your case and wanted to contact you directly
Our records indicate that you successfully purchased a 6-month subscription Jul XX XXXX for $74.95, and then via email, requested a full refund of your purchaseThis request was received on Jul XX XXXX as well
In our email response (also on Jul 06, 2015), we confirmed that we had cancelled your subscription and requested a refund of the $chargeBecause the charge was still pending, the Zoosk billing department was able to void the transaction completely, so we will not be collecting on this transaction
However, it is possible that your credit card company or bank has placed an authorization hold for the amount of the purchaseThis is a common billing procedure, as many financial institutions will place temporary authorization holds for electronic purchases, even if the transaction doesn't complete successfullyOften this authorization will show as a "Pending" charge on your online statementThis authorization is not a charge and will be removed from your statement when the transaction "falls off", meaning the purchase did not complete
The length of time that funds are held is determined by your bank or credit card's policiesPlease contact your bank/credit card provider if you need assistance with an authorization hold transaction
Thank you again for bringing this matter to our attentionI do hope we were able to resolve this matter to your satisfactionPlease let us know if you have any additional questions or concerns
Best regards,
***
Zoosk Customer Support

Initial Business Response /* (1000, 5, 2015/10/12) */
This email was sent on October 12, 2015:
Hello XXXXXXXXXXXXX,
Thank you for contacting Zoosk Customer SupportI'm sorry for any inconvenience you have experienced with your Zoosk subscriptionToday we received your complaint
from the Revdex.com, and I'd like to investigate your case and wanted to contact you directly
Unfortunately, I was unable to locate a Zoosk account using the email address you provided in your Revdex.com report:
***@XXXXXXXXXXXXX.COM
We look forward to assisting you, but we would need more informationDo you happen to have additional email addresses you may have used to create your Zoosk account? For example, if you added the Zoosk Application on Facebook, we would be able to look it up with the email associated with your Facebook account
It would be helpful if you can share any additional information that will enable us to find your Zoosk account, such as a phone number if you validated with your mobile number or the number with which you signed up for SMS alerts
I attempted to call the phone number within your Revdex.com report: XXX-XXX-XXXX, but did not get a response there, either
We apologize for the delay, and are happy to work with you regarding your concernsPlease reply to this email with the information requested above
Best regards,
***
Zoosk Customer Support

Initial Business Response /* (1000, 7, 2014/04/14) */
This email was sent on April 2014:
Dear ***,
Thank you for your emailI'm sorry for any inconvenience you have experienced with your Zoosk subscriptionToday we received your complaint from the Revdex.com so I
have investigated your case and wanted to contact you directly
As you have requested, your Zoosk profile has been DeactivatedYour profile is no longer visible in the search field and you will no longer be contacted on your Zoosk account as it is no longer activeTo ensure that the account is not reactivated, please refrain from opening any Zoosk Notifications emails that you may receive over the next hoursPerforming certain actions on the content within these emails can possibly reactivate your account
We're sorry for any frustration regarding a Zoosk account that was set up in your nameI see that your Facebook is attached to your Zoosk account, so the Zoosk Application may have been inadvertently added through FacebookI have since deactivated your account per requested today Apr Keep in mind, when you're clicking on something on Facebook and you see "Company name would like permission to share your basics" or the like, this means you are adding an application from an outside company and that company will have your basic informationIf you do not want to continue with this if it pops up again, simply use your back button
To remove the Zoosk application from your Facebook account, log into www.facebook.com and click on the "sprocket" next to the lock up on the top right corner of your Facebook page, and click on "Account Settings"On the left side of the page, you will see "Apps" under "General" in the list near the bottomClick on "Apps" and find Zoosk with the red heartClick on the "x" next to "Edit" over to the rightA pop up window will ask you if you are sure you would like to remove the Zoosk application from your Facebook accountClick on "Remove" and Zoosk will no longer be on your Facebook account
If you're using Facebook from a mobile device, log in and click on the lines at the top left corner of your phone and scroll down to "Account Settings"Tap on "Apps" near the bottom, locate Zoosk in your list and tap on ZooskScroll to the bottom and tap on "Remove Zoosk"
This will complete the processThank you again for bringing this matter to our attentionI do hope we were able to resolve this matter to your satisfaction
Best regards,
*** S
Zoosk Customer Support

I requested to cancell my subscription to zoodkAnd they charged me for the next month even after I had cancelled They ripped me off! I want nothing more to do with them I called and talked to someone and they were not helpful and I told them off It's not right they charged me $after I had cancelled

Initial Business Response /* (1000, 5, 2014/12/15) */
This email was sent on Dec XX XXXX:
Dear ***,
Thank you for your emailI'm sorry for any inconvenience you have experienced with your Zoosk subscriptionToday we received your complaint from the Revdex.com so I have
investigated your case and wanted to contact you directly
I understand you are inquiring about removing a Zoosk profile, however, at this time we are unable to locate a Zoosk account using the email address you provided: ***@gmail.com
We look forward to assisting you, but we would need more informationDo you happen to have additional email addresses may have been used to create the Zoosk account? For example, if you added the Zoosk Application on Facebook, we would be able to look it up with the email associated with your Facebook account
It would be helpful if you can share any additional information that will enable us to find your Zoosk account, such as a phone number if you validated with your mobile number or the number with which was signed up for SMS alerts
Thank you again for bringing this matter to our attentionI do hope we were able to resolve this matter to your satisfaction
Best regards,
*** S
Zoosk Customer Support
For additional tips and information about safe online dating, please review our Online Dating Safety Tips by visiting www.zoosk.com/safety.php
Initial Consumer Rebuttal /* (2000, 7, 2014/12/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The company suspended the account but I must clarify they put it on me as I NEVER SRT up and account NOR was it attached to my Facebook account like they statedThey still practiced illegally and I will be watching my information more closely

Initial Business Response /* (1000, 5, 2014/04/24) */
This email was sent on April 2014:
Dear ***,
Thank you for your emailI'm sorry for any inconvenience you have experienced with your Zoosk subscriptionToday we received your complaint from the Revdex.com so I
have investigated your case and wanted to contact you directly
The notification you are referring to sounds like it is coming from CarouselThe Carousel is an optional fun game designed to allow users to see the photo and age of other Zooskers and allows them to decide whether they would like to meet youIf you are looking through possible future matches on Carousel, and you are interested, selecting "yes" or "maybe" will send the other member a notification stating that you would like to meet them and ask them if they would like to meet you as wellIf you are not interested in meeting a particular Zoosker, simply choose "no" and move to the next person
When you select "yes" and the other member also selects "yes", this creates a Mutual MatchOnce either of you would like to view the profile, the Carousel will ask you or the other Zoosker to pay the allotted number of Zoosk Coins to unlock the other Zoosker's profileUpon unlocking a Mutual Match, you will have access to that Zoosker's profile and you can begin chatting with the userOnce the profile is unlocked, you will not be asked to pay again to see their profile
I would be happy to see what I can do for you, however the email address that has been provided( *** ) is not pulling up any accountsIs there perhaps another email address you may have used? Please provide that in a response to this email and I will see what I can do for you
Thank you again for bringing this matter to our attentionI do hope we will be able to resolve this matter to your satisfaction
Best regards,
*** S
Zoosk Customer Support

Initial Business Response /* (1000, 5, 2016/01/28) */
Hi ***,
Thank you for contacting Zoosk Customer Support
We apologize for the inconvenience you experiencedToday we received your complaint from the Revdex.com so I have investigated your case and wanted to contact you
directly
Upon review of your account we noticed your Subscription was purchased through iTunesApple requires customers who purchase a Subscription on iTunes to cancel those Subscription renewals through their App Store on their iDevice, or through their iTunes Store on their computer
Upon further review, records indicate that you have successfully cancelled your subscription via iTunes on Wed Jan 27, The Subscription will no longer renew and no further Subscription charges will be applied
If you wish to resubscribe within the next days, please use the following coupon code at the time of purchase to receive a 50% discount: ***
Please be sure to only use Coupon Codes offered directly by ZooskAlso please note that Coupon Codes are valid for credit card payments only
We hope that you enjoyed using Zoosk!
Best regards,
***
Zoosk Customer Support

Initial Business Response /* (1000, 5, 2014/04/30) */
This email was sent on April 2014:
Dear ***,
Thank you for your emailI\'m sorry for any inconvenience you have experienced with your Zoosk subscriptionToday we received your complaint from the Revdex.com so I
have investigated your case and wanted to contact you directly
We realize you are not satisfied with your purchase, so we have canceled your Subscription and requested a refund of $ as well as your previous refund of $ The refund will be issued directly to the credit card or account you used to make the purchasePlease allow 5-business days for the refund to process
We do allow users to set their parameters for their own search results so you may from time to time receive messages from users outside of your distance preferences as they may be comfortable speaking with someone at a further distanceAll profiles on Zoosk are moderated by our team, I apologize for any issues you came across with other user\'s profiles, we do offer the ability to report a profile so that we may be able to further investigate any potential problems
Thank you again for bringing this matter to our attentionI do hope we were able to resolve this matter to your satisfaction
Best regards,
*** S
Zoosk Customer Support
Initial Consumer Rebuttal /* (2000, 7, 2014/05/02) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2014/04/01) */
This Email was Sent on April 2014:
Dear Mr***,
Thank you for your emailI'm sorry for any inconvenience you have experienced with your Zoosk subscriptionToday we received your complaint from the Revdex.com so I
have investigated your case and wanted to contact you directly
We appreciate your time as a SubscriberOur records indicate that your Subscription has been canceled successfullyThe Subscription will not renew, and there will not be further charges for the SubscriptionAs long as you do not deactivate your profile, you will have access to your Subscriber features until the Subscription expires at the end of your billing cycle: Apr
If you choose to open a new Subscription in the future please contact us prior to subscribing for special coupons or promotions that may be available at that time
We hope you enjoyed using Zoosk
Best regards,
***
Zoosk Customer Support

Initial Business Response /* (1000, 5, 2015/02/25) */
This email was sent on Feb XX XXXX in a response from a direct email from the member:
Hi,
Thanks for contacting Zoosk Customer Support
Our records indicate that your Subscription has been cancelled and your account has been
Deactivated successfullyThe Subscription will no longer renew and no further Subscription charges will be appliedYour profile is no longer visible in the search field and you will no longer be contacted on your Zoosk account as it is no longer activeTo ensure that the account is not reactivated, please refrain from opening any Zoosk Notifications emails that you may receive over the next hoursPerforming certain actions on the content within these emails can possibly reactivate your account
Upon deactivation:
- Your profile and your photo will no longer be visible to Members
- Members can no longer reply to your prior flirts
- You will no longer have access to messages in your account
- You will lose all of your Zoosk Connections
- You will no longer have access to any Coins purchased
The cancelled subscription will not renew, and no further charges will apply for the SubscriptionWe will be refunding your most recent subscription payment of $ for your Subscription and $ for the Coins purchaseThe refund is issued directly to the credit card or account used to make the purchaseAfter a refund is issued, it may take 5-business days to post to an accountThe time will vary depending on the original payment method, the currency used to make the purchase, and your country of residencePlease contact your bank or financial institution to inquire about the status of a refund if more that business days have passed *** the date the refund was submitted
Thanks for your time with us, and we hope you enjoyed using Zoosk
Best regards,
***
Zoosk Customer Support
For additional tips and information about safe online dating, please review our Online Dating Safety Tips by visiting www.zoosk.com/safety.php
Initial Consumer Rebuttal /* (3000, 16, 2015/03/19) */
There has been NO refundThey are lyingWhy did you close the case?
Final Business Response /* (4000, 18, 2015/03/20) */
This email was sent on March 20, 2015:
Hello XXXXXX,
Thank you for your emailI'm sorry for any inconvenience you have experienced with your Zoosk subscriptionToday we received your complaint from the Revdex.com so I have investigated your case and wanted to contact you directly
Our records indicate that on Feb XX XXXX, you cancelled your Zoosk subscription and deactivated your dating profile through the Settings page within your accountIn response to your email request that we also received on Feb XX XXXX, we issued refunds of $and $on Feb XX XXXX to the card ending in XXXX
You opened Revdex.com Complaint Case# XXXXXXXX on Feb XX XXXX, the date you contacted Zoosk directly to request a refund for the subscription
Please note: refunds are issued directly to the credit card or account used to make the purchaseAfter a refund is issued, it may take 5-business days to post to an accountThe time will vary depending on the original payment method, the currency used to make the purchase, and your country of residencePlease contact your bank or financial institution to inquire about the status of a refund if more than business days have passed *** the date the refund was submitted
Thank you again for bringing this matter to our attentionI do hope we were able to resolve this matter to your satisfaction
Best regards,
***
Zoosk Customer Support
Final Consumer Response /* (2000, 21, 2015/03/24) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Refund received

Initial Business Response /* (1000, 5, 2015/02/13) */
This email was sent on Feb XX XXXX:
Dear ***,
Thank you for your emailI'm sorry for any inconvenience you have experienced with your Zoosk subscriptionToday we received your complaint from the Revdex.com so I have
investigated your case and wanted to contact you directly
I apologize for any confusion concerning the renewal of your SubscriptionAll Zoosk Subscriptions paid for with a credit or debit card automatically renew at the end of each billing cycleZoosk's renewal policy is outlined during the purchase processThe renewal terms that appear on the purchase page are available here: http://www.zoosk.com/autorenewtermsThey are also available in the Terms of Service http://www.zoosk.com/tos and the Help section https://zoosk.zendesk.com
I'm sorry to hear you want to cancel your Zoosk Subscription
Our records indicate that your Subscription was purchased through iTunesApple requires customers who purchase a Subscription on iTunes to cancel those Subscription renewals through their App Store on their iDevice, or through their iTunes Store on their computerPlease note that once you turn off the auto renewal, you will not be billed for your Subscription in the future and your Subscription will expire at the end of your current billing cycleAdditionally, since your Subscription is processed via iTunes any refund requests must also be directed toward Apple as they do not provide billing information for Subscriptions processed via their service
To cancel the automatic renewal of your Zoosk Subscription on your iPhone, iPad or iPod, please follow the steps listed below:
- Launch App Store on your Apple device
- Tap on "Featured" in the left corner of the App Store menu
- Scroll down to the bottom of the screen and tap on "Apple ID" (if you have not signed in to your account recently, it will say "Sign In" instead)
- From the pop up menu tap "View Account" or "View Apple ID"Enter your password *** tap "OK"
- From the Account Settings page scroll down and tap "Manage" underneath Subscriptions
- On the "Manage App Subscriptions" screen choose your Zoosk Subscription (if required)
- Use the options to manage your subscriptionYou can choose a different subscription period, or turn off Auto-RenewalTap "On" to toggle the switch to the "Off" position
- Tap "Turn Off" on the confirmation pop up screen
To cancel automatic renewal of your Zoosk Subscription through iTunes on your computer or laptop, please follow the steps listed below:
- Launch iTunes on your computer
- Click on "Store" option from the top menu bar and Select "View Account" (you may be asked to re-enter your iTunes password ** log in)
- From Account Information Screen, scroll down to the bottom of the page to the "Settings" section
- Click on "Manage" to the right of Subscriptions
- From the "Manage Subscription" screen click on your Zoosk Subscription
- On the Edit Subscription screen, click the "Off" button to turn off Auto Renewal
- Click on "Continue" button on the Confirmation Screen
If you wish to contact iTunes directly, Apple asks their customers to go through their menu system in order to resolve their issuePlease follow the link, which will take you to Apple's Customer Support page where you can send a support ticket directly to Apple:
https://ssl.apple.com/emea/support/itunes/contact.html
I hope this is helpful and please contact us if you have any other questions or need help with your Zoosk accountThank you for your patience and we wish you all the best
Thank you for being a Zoosk Subscriber
Best regards,
*** S
Zoosk Customer Support
For additional tips and information about safe online dating, please review our Online Dating Safety Tips by visiting www.zoosk.com/safety.php

Initial Business Response /* (1000, 5, 2015/08/24) */
This email was sent on August 24, 2015:
Hi XXXXXXXXXXXXX,
Thank you for contacting ZooskI'm sorry for any inconvenience you have experienced with your Zoosk accountToday we received your complaint from the RevDex.com so I have investigated your case and wanted to contact you directly
When a user purchases Zoosk Coins with a credit card, they are presented with the option of Coins Auto-RefillThe user can opt out of this option during the purchase processIf the user chooses to opt in, the amount of Coins purchased will automatically be repurchased when the user's Coin balance drops below CoinsIf the user chooses to opt out, the Coins will not refill unless the user manually makes another purchase
If you are not sure if your Coins will automatically refill, these settings can be changed anytimeFrom a computer, simply log in to www.zoosk.com and click your username menu at the top, right-hand side of the pageSelect "Settings" and then click "Coins"From this page, you can make adjustments to your Coins refill settings
If you have any further questions, please refer to our Coins Help page: https://zoosk.zendesk.com/entries/XXXXXX
Our records indicate that the $Coins refill that occurred on August 06, 2015, was refunded per your email request on August 13, (Incident #XXXXXXXXX)
The refund is issued directly to the credit card or account used to make the purchaseAfter a refund is issued, it may take 5-business days to post to an accountThe time will vary depending on the original payment method, the currency used to make the purchase, and your country of residencePlease contact your bank or financial institution to inquire about the status of a refund if more than business days have passed *** the date the refund was submitted
Thank you again for bringing this matter to our attentionI do hope we were able to resolve this matter to your satisfaction
Best regards,
***
Zoosk Customer Support

Initial Business Response /* (1000, 5, 2014/10/21) */
This email was sent on Oct XX XXXX:
Dear ***,
Thank you for your emailI'm sorry for any inconvenience you have experienced with your Zoosk subscriptionToday we received your complaint from the Revdex.com so I have
investigated your case and wanted to contact you directly
I apologize for any confusion concerning the renewal of your SubscriptionAll Zoosk Subscriptions paid for with a credit or debit card automatically renew at the end of each billing cycle which in this case was on Sep XX XXXX which is also the date which we received your request for cancellation via email, this was after the renewal was already being processedHowever, our records indicate that per your request your Subscription has been canceled successfully and the profile deactivated
Zoosk's renewal policy is outlined during the purchase processThe renewal terms that appear on the purchase page are available here: http://www.zoosk.com/autorenewtermsThey are also available in the Terms of Service http://www.zoosk.com/tos and the Help section https://zoosk.zendesk.com
We appreciate the time you spent with us as a Subscriber so we are forwarding a request for a refund on your most recent payment of $ Since the renewal charges are being refunded, the Subscriber benefits have been deactivatedThe Subscription will no longer renew and no further Subscription charges will be applied.Your refund will be issued directly back to the credit card or account used to make the purchasePlease allow 5-business days for the refund to process
***If you wish to resubscribe within the next days, please use the following coupon code at the time of purchase to receive a 50% discount: ***
Please be sure to only use Coupon Codes offered directly by ZooskAlso please note that Coupon Codes are valid for credit card payments only
Thank you again for bringing this matter to our attentionI do hope we were able to resolve this matter to your satisfaction
Best regards,
*** S
Zoosk Customer Support
For additional tips and information about safe online dating, please review our Online Dating Safety Tips by visiting www.zoosk.com/safety.php
Initial Consumer Rebuttal /* (2000, 7, 2014/10/23) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2014/04/24) */
This email was sent on April 2014:
Dear ***,
Thank you for your emailI'm sorry for any inconvenience you have experienced with your Zoosk subscriptionToday we received your complaint from the Revdex.com so I
have investigated your case and wanted to contact you directly
I apologize for any confusion with your purchase costI see that you purchased a 3-month Subscription for $ and a One time activation fee for starting a new Subscription of $ We display a page which shows all applicable charges before you confirm your purchase, however we realize you are not satisfied with your purchase, so we have canceled your Subscription and requested a refund of $ The refund will be issued directly to the credit card or account you used to make the purchasePlease allow 5-business days for the refund to process
Thank you again for bringing this matter to our attentionI do hope we were able to resolve this matter to your satisfaction
Best regards,
*** S
Zoosk Customer Support
Initial Consumer Rebuttal /* (2000, 7, 2014/04/25) */
(The consumer indicated he/she ACCEPTED the response from the business.)