Zoosk

Fake scam site. They bait you with potential suitors who are fake so that you sign up for membership to communicate and the people disappear. They should be shut down. Any positive reviews are fake too. Just don't do it. Try [redacted] or [redacted] or [redacted]. Even [redacted] is better. Good luck

Initial Business Response /* (1000, 5, 2015/10/12) */
This email was sent on October 12, 2015:
Hi XXXXXXXXXXXXX,
Thanks for contacting Zoosk Customer Support. I'm sorry for any inconvenience you have experienced regarding Zoosk. Today we received your complaint from the Better...

Business Bureau, and I'd like to investigate your case and wanted to contact you directly. I have also called the number associated with your Revdex.com report, and left you a message.
I apologize for any unwarranted charge(s) on your credit / debit card. We take security very seriously, and we would like to help you resolve this issue.
So we can properly investigate this issue, please provide the following information:
-The amount of the charge(s)
-The date the charge(s) occurred
-The first 6 and last 4 digits of your debit or credit card number. For example: "XXXX-XX" then "XXXX". Please keep in mind, if your purchase was processed through PayPal, Amazon, or iTunes, we will not have your Credit/Debit card on file.
Users in all countries can provide the partial credit card information in a direct reply to this email. Users in all countries can also submit this information by fax to: XXX-XXX-XXXX , Attn: Zoosk Billing/Unauthorized Charges. When submitting a fax, you can send all of the information in one complete fax. Please include your email address when sending a fax so we will be able to look up the account or send additional information.
Users in the United States and Canada may contact us by phone using our toll free number: 1-888-We-Zoosk (X-XXX-XXX-XXXX) during our live phone hours from 8am-5pm, Pacific Time, seven days a week. If you are unable to speak with a live representative you may be prompted to leave a voicemail recording with a brief synopsis of your question or concern. A Zoosk Customer Support Representative will then return your call.
We are also happy to work directly with your bank or credit card company if they are investigating the case as well. They will have the appropriate information available to them that will help us locate the account that used your card and phone number. Upon initial investigation, I was unable to locate the account using the phone number you provided to the Revdex.com.
We sincerely apologize for the inconvenience and we look forward to resolving this issue for you as soon as possible.
Best regards,
[redacted]
Zoosk Customer Support

Initial Business Response /* (1000, 5, 2015/12/23) */
This email was sent on December 23, 2015:
Hi XXXXXXXXXX,
Thank you for contacting Zoosk Customer Support. I'm sorry for any inconvenience you have experienced while trying to purchase a Zoosk subscription. Today we received...

your complaint from the Revdex.com so I have investigated your case and wanted to contact you directly.
I understand that you recently attempted to purchase a subscription and your card was charged, but the subscription benefits did not start immediately. I'll be happy to investigate further, however, at this time I am unable to locate a Zoosk account using the email address you provided in your Revdex.com report: [redacted]@XXXXXXXXXXXXXXXXX.XXXXX. I also tried searching for your account using the number that you included in your report: XXX-XXX-XXXX.
We look forward to assisting you, but we would need more information. Do you happen to have additional email addresses you may have used to create your Zoosk account? For example, if you added the Zoosk Application on Facebook, we would be able to look it up with the email associated with your Facebook account.
It would be helpful if you can share any additional information that will enable us to find your Zoosk account, such as a phone number if you validated with your mobile number or the number with which you signed up for SMS alerts. I will be able to fully unsubscribe your email address once I locate the correct Zoosk account.
Thank you again for bringing this matter to our attention. Please let us know if you have any additional questions or concerns.
Best regards,
[redacted]
Zoosk Customer Support
Initial Consumer Rebuttal /* (2000, 7, 2015/12/24) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The email I have on the account is [redacted]@yahoo.com. Thank you for the response

Initial Business Response /* (1000, 5, 2014/12/30) */
This email was Sent on Dec XX XXXX:
Dear [redacted],
Thank you for your email. I'm sorry for any inconvenience you have experienced with your Zoosk subscription. Today we received your complaint from the Revdex.com so I have...

investigated your case and wanted to contact you directly.
I apologize for any confusion concerning the renewal of your Subscription. Our records indicate that you purchased a 6-month Subscription on Jun XX XXXX. All Zoosk Subscriptions paid for with a credit or debit card automatically renew at the end of each billing cycle. However, our records indicate that your Subscription has been canceled successfully.
Zoosk's renewal policy is outlined during the purchase process. The renewal terms that appear on the purchase page are available here: http://www.zoosk.com/autorenewterms. They are also available in the Terms of Service http://www.zoosk.com/tos and the Help section https://zoosk.zendesk.com
Per your contact with a previous representative we have issued a refund for this renewal of $ 74.95 . Since the renewal charges are being refunded, the Subscriber benefits have been deactivated. The Subscription will no longer renew and no further Subscription charges will be applied.Your refund will be issued directly back to the credit card or account used to make the purchase. Please allow 5-10 business days for the refund to process.
[redacted]If you wish to resubscribe within the next 30 days, please use the following coupon code at the time of purchase to receive a 50% discount: 3O5YUC
Please be sure to only use Coupon Codes offered directly by Zoosk. Also please note that Coupon Codes are valid for credit card payments only.
Thank you again for bringing this matter to our attention. I do hope we were able to resolve this matter to your satisfaction.
Best regards,
[redacted] S.
Zoosk Customer Support
For additional tips and information about safe online dating, please review our Online Dating Safety Tips by visiting www.zoosk.com/safety.php
Initial Consumer Rebuttal /* (2000, 7, 2015/01/02) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2014/04/24) */
This email was sent on April XX XXXX:
Dear [redacted],
Thank you for your email. I'm sorry for any inconvenience you have experienced with your Zoosk subscription. Today we received your complaint from the Revdex.com so I...

have investigated your case and wanted to contact you directly.
As you have requested, your Zoosk profile has been Deactivated. Your profile is no longer visible in the search field and you will no longer be contacted on your Zoosk account as it is no longer active. To ensure that the account is not reactivated, please refrain from opening any Zoosk Notifications emails that you may receive over the next 48 hours. Performing certain actions on the content within these emails can possibly reactivate your account.
Upon deactivation:
- Your profile and your photo will no longer be visible to Members
- Members can no longer reply to your prior flirts
- You will no longer have access to messages in your account
- You will lose all of your Zoosk Connections
- You will no longer have access to any Coins purchased
Thank you again for bringing this matter to our attention. I do hope we were able to resolve this matter to your satisfaction.
Best regards,
[redacted]
Zoosk Customer Support

Initial Business Response /* (1000, 5, 2015/10/30) */
This email was sent on October 30, 2015:
Hello XXXXXXXXX,
Thank you for contacting Zoosk Customer Support. I'm sorry for any inconvenience you have experienced with your Zoosk account. Today we received your complaint from...

the Revdex.com so I have investigated your case and wanted to contact you directly.
We understand you would like to erase the information on your profile associated with the email address: [redacted]@XXXXXXXXXXX.xom. Per your request, we have removed your profile and account from the Zoosk service.
We appreciate the time you spent on Zoosk. I do hope we were able to resolve this matter to your satisfaction.
Best regards,
[redacted]
Zoosk Customer Support

Initial Business Response /* (1000, 5, 2014/10/29) */
This email was sent on Oct XX XXXX:
Dear [redacted],
Thank you for your email. I'm sorry for any inconvenience you have experienced with your Zoosk subscription. Today we received your complaint from the Revdex.com so I...

have investigated your case and wanted to contact you directly.
Our records indicate that you successfully purchased a 1-month Subscription on Oct XX XXXX for $ 44.94 . The purchase price also included a one-time Activation Fee of $ 24.99 . This fee covers the start-up cost of the Subscription. Please note that this is displayed before you confirm your purchase.
We realize you are not satisfied with your purchase, so we have canceled your Subscription and requested a refund of $ 44.94. The refund will be issued directly to the credit card or account you used to make the purchase. Please allow 5-10 business days for the refund to process.
Thank you again for bringing this matter to our attention. I do hope we were able to resolve this matter to your satisfaction.
Best regards,
[redacted] S.
Zoosk Customer Support
For additional tips and information about safe online dating, please review our Online Dating Safety Tips by visiting www.zoosk.com/safety.php
Initial Consumer Rebuttal /* (2000, 7, 2014/11/03) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They said I will get my refund in 5 to 10 business days.

Initial Business Response /* (1000, 5, 2014/12/09) */
This email was sent on Dec X XXXX:
Dear [redacted],
Thank you for your email. I'm sorry for any inconvenience you have experienced with your Zoosk subscription. Today we received your complaint from the Revdex.com so I have...

investigated your case and wanted to contact you directly.
Our records indicate that you successfully purchased a 1-month Subscription on Oct XX XXXX for $ 54.94 . The purchase price also included a one-time Activation Fee of $ 24.99 . This fee covers the start-up cost of the Subscription. It will not apply to renewal charges. This is shown to the customer before confirming their purchase, I have provided screenshots below of the confirmation page on multiple different platforms.
Additionally our records indicate that the first request for Cancellation we received was on Dec X XXXX and in this request stated that you did not realize that the Subscription would renew. Please note that our renewal terms are also outlined during the subscription process and can be located by clicking the link below.
http://www.zoosk.com/autorenewterms.
However as a courtesy we have forwarded two requests for refunds. One for the Activation fee of $ 24.99 and the other for the renewal of your Subscription in the amount of $ 29.95 .Please allow for up to 5 - 10 business days for these to reflect in your account.
Thank you again for bringing this matter to our attention. I do hope we were able to resolve this matter to your satisfaction.
Best regards,
[redacted] S.
Zoosk Customer Support
For additional tips and information about safe online dating, please review our Online Dating Safety Tips by visiting www.zoosk.com/safety.php

Initial Business Response /* (1000, 5, 2014/12/22) */
This email was sent on Dec XX XXXX:
Dear [redacted],
Thank you for your email. I'm sorry for any inconvenience you have experienced with your Zoosk subscription. Today we received your complaint from the Revdex.com so I have...

investigated your case and wanted to contact you directly.
We have no record of the call in question, however we understand you did not want the renewal to take place so we have cancelled your Subscription and issued a refund for the renewal of $ 74.95 . Please allow for up to 5-10 business days for this reflect in your account.
Thank you again for bringing this matter to our attention. I do hope we were able to resolve this matter to your satisfaction.
Best regards,
[redacted] S.
Zoosk Customer Support
For additional tips and information about safe online dating, please review our Online Dating Safety Tips by visiting www.zoosk.com/safety.php
Initial Consumer Rebuttal /* (2000, 7, 2014/12/23) */
(The consumer indicated he/she ACCEPTED the response from the business.)
ALL I wanted was a refund. Its upsetting that I tried to avoid this all. Their lack of records seems to be convenient for them though.

Initial Business Response /* (1000, 5, 2014/08/28) */
This email was sent on August XX XXXX:
Dear [redacted],
Thank you for your email. I'm sorry for any inconvenience you have experienced with your Zoosk subscription. Today we received your complaint from the Revdex.com so I...

have investigated your case and wanted to contact you directly.
We appreciate your feedback regarding the Cancellation process on Zoosk. We always appreciate hearing from Zooskers about how to improve their Zoosk experience. Please know that your opinions are valued. I will be sure to bring this to the attention of the appropriate department.
We appreciate our customers at Zoosk and we are working to provide a positive online dating experience for our customers. We understand that dating can be tricky, and we recognize that it often takes time and effort to get responses and make connections. When thinking about cancelling a Zoosk Subscription, it is important to us to understand what issues you're having on Zoosk so we can help you have a better experience. Our Zoosk Customer Support team can assist if you decide to cancel, but we can also help improve your Zoosk experience by:
Giving you great tips that will help you get more responses
Offering promotions and discounts that can make your Subscription more affordable
Providing information that will help you understand how to use Zoosk features more effectively
Our Zoosk Customer Support team would love to help you with all these options, and can also assist you if you still decide you want to cancel your Subscription. Click here to contact Zoosk Customer Support for help with your Subscription, including cancelling your Subscription. You may also submit a request via email.
Thank you again for bringing this matter to our attention. I do hope we were able to resolve this matter to your satisfaction.
Kind Regards,
[redacted]
Zoosk Customer Support
For additional tips and information about safe online dating, please review our Online Dating Safety Tips by visiting www.zoosk.com/safety.php

Initial Business Response /* (1000, 5, 2014/08/19) */
This email was sent on August XX XXXX:
Dear [redacted],
Thank you for your email. I'm sorry for any inconvenience you have experienced with your Zoosk subscription. Today we received your complaint from the Revdex.com so I...

have investigated your case and wanted to contact you directly.
We apologize for any confusion regarding the renewal of your subscription. We are currently experiencing higher email volume then normal, however per your email request we have already cancelled your Subscription and issued a refund for the Renewal of $ 29.95 on Aug XX XXXX. The refund will be issued directly to the credit card or account you used to make the purchase. Please allow 5-10 business days for the refund to process.
Thank you again for bringing this matter to our attention. I do hope we were able to resolve this matter to your satisfaction.
Best regards,
[redacted]
Zoosk Customer Support
Initial Consumer Rebuttal /* (2000, 7, 2014/08/20) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you for the refund.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I have not received further communication from them and am happy about that. 
Thank you for your help! Now someone should look into their business model but that's another issue  I'm happy now, thanks!
Sincerely,
[redacted] N

Initial Business Response /* (1000, 5, 2014/03/07) */
The following email was sent on March 7, 2014:
Dear Ms. [redacted],
Thank you for your email. I'm sorry for any inconvenience you have experienced with your Zoosk subscription. Today we received your complaint from the Better Business...

Bureau so I have investigated your case and wanted to contact you directly.
We apologize for any unwarranted charge(s) on your card. We take security very seriously, and I am glad that a representative was already able to refund or void the charge that was placed on your card.
Unauthorized charges will generally originate from individuals that have acquired stolen credit card numbers and are using these numbers on Zoosk or other sites to abuse these services. We strive to keep this type of activity at bay by investigating suspicious behaviors on Zoosk that may indicate such an abuse. Because the unauthorized use of credit card numbers on our site is damaging to our reputation and degrades our service for our legitimate users, we employ a dedicated anti fraud team and use automated tools to detect these types of abuse.
We work together with law enforcement agencies and will assist with investigations regarding fraudulent use of credit cards. However, to ensure the privacy of our users, we are only able to provide account information if a subpoena for information or court order is issued. We encourage you to file a report with the authorities in order to retrieve the information that you are seeking.
We sincerely apologize for the inconvenience.
Best regards,
[redacted]
Zoosk Customer Support

Initial Business Response /* (1000, 5, 2014/04/11) */
This email was sent on April 11 2014:
Dear [redacted],
Thank you for your email. I'm sorry for any inconvenience you have experienced with your Zoosk subscription. Today we received your complaint from the Revdex.com so I...

have investigated your case and wanted to contact you directly.
We realize you are not satisfied with your purchase, however, at this time we are unable to locate a Zoosk account using the email address you provided: [redacted]. Perhaps you are already a veteran Zoosker?
We look forward to assisting you, but we would need more information. Do you happen to have additional email addresses you may have used to create your Zoosk account? For example, if you added the Zoosk Application on Facebook, we would be able to look it up with the email associated with your Facebook account.
It would be helpful if you can share any additional information that will enable us to find your Zoosk account, such as a phone number if you validated with your mobile number or the number with which you signed up for SMS alerts.
We apologize for this inconvenience, and thank you for your patience.
Best regards,
[redacted] S.
Zoosk Customer Support