Zoosk

Initial Business Response /* (1000, 6, 2015/05/29) */
This email was sent on [redacted] 29, 2015:
Hello XXXXXXXXXX,
Thank you for your email. I'm sorry for any inconvenience you have experienced with your Zoosk subscription. Today we received your complaint from the Revdex.com so...

I have investigated your case and wanted to contact you directly.
Members of Zoosk are able to use the website at their own comfort level. The option to upgrade the membership to a Subscription is an option that expands your capabilities on Zoosk. As a free Member on Zoosk, members are able to create a profile, send and receive Chat requests, browse other Zoosk profiles, use Coins to send virtual gifts, unlock Mutual Matches within the Carousel game and Boost your profile to receive more views.
However, with a Subscription you have much greater access to Zoosk! The extra benefits of being a Subscriber on Zoosk include:
-Get full access to send and receive messages and winks
-Chat with your Connections
-Find out who viewed your profile
-Get full access to SmartPick features
Our records indicate that your Zoosk subscription expired on Dec XX XXXX. Upon subscription expiration, your Zoosk account reverted back to the free Member status. Unfortunately, because the subscription purchase occurred 11 months ago, we are unable to issue a refund for this transaction. We apologize for any inconvenience this [redacted] cause you.
We are more than happy to assist you with the deactivation of your profile when we receive that request. Our records indicate that you inquired about account deactivation via email on [redacted] 17, 2015. A Zoosk agent replied with the steps on how to deactivate your profile from your computer, and offered to deactivate it for you if you were not able to yourself. Per your request, I have deactivated your Zoosk profile.
Upon deactivation:
- Your profile and your photo will no longer be visible to Members
- Members can no longer reply to your prior flirts
- You will no longer have access to messages in your account
- You will lose all of your Zoosk Connections
- You will no longer have access to any Coins purchased
To ensure that the account is not reactivated, please refrain from opening any Zoosk Notification emails that you [redacted] receive over the next 48 hours. Performing certain actions on the content within these emails can possibly reactivate your account.
Thank you again for bringing this matter to our attention. I do hope we were able to resolve this matter to your satisfaction.
Best regards,
[redacted]
Zoosk Customer Support

Initial Business Response /* (1000, 5, 2014/07/09) */
This email was sent on July X XXXX:
Dear [redacted],
Thank you for your email. I'm sorry for any inconvenience you have experienced with your Zoosk subscription. Today we received your complaint from the Revdex.com so I...

have investigated your case and wanted to contact you directly.
I apologize for any confusion however, Zoosk does not create fake profiles. We have a team devoted to locating and removing fake profiles to create a fun and safe environment to meet, date, and potentially find a soul mate. I hope this answers your concern, please feel free to contact us again with any further questions.
We understand you are inquiring about the automatic Wink Reply.
With a Wink Reply, a message will be automatically sent out to people who wink at you. This way you don't have to respond to the wink yourself, and you can encourage those who wink at you to send a more interesting, personalized message.
It's easy to manage your own Wink Reply.
From a computer:
- Log in to www.zoosk.com.
- Click on the user name menu at the top right of the page
- Select "Settings"
- Click on "Wink Reply" on the left side of your page.
From a mobile device:
- Log into Zoosk using your Application or t.zoosk.com
- Tap on the menu button on the top left corner
- Tap on "Settings"
- Tap "Wink Reply"
There is an option "On" or "Off" button. If you select "On", the Wink Reply Text field will be available for you to write and edit your "Wink Reply". There will be a default Wink Reply in the text field; however, you're welcome to replace this with a personalized message that more clearly reflects who you are. The important thing is to have fun with your Wink Reply and to use it to your advantage. Once you have written your new "Wink Reply" click on "Save".
If you prefer to not have an automated wink reply, then please select the "Off" button, then click on "Save".
We realize you are not satisfied with your purchase, so we have canceled your Subscription and requested a refund of $ 19.95. The refund will be issued directly to the credit card or account you used to make the purchase. Please allow 5-10 business days for the refund to process.
Thank you again for bringing this matter to our attention. I do hope we were able to resolve this matter to your satisfaction.
Best regards,
[redacted]
Zoosk Customer Support
Initial Consumer Rebuttal /* (2000, 7, 2014/07/10) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept their response since they are professional about it and are refunding me for my time and money. I still feel that they are not on the level of honesty and would also still consider it a scam. I hope they improve so that nobody would feel as if they have been toyed with. If they do not hold up their end of the deal I will re-visit this complaint.

Initial Business Response /* (1000, 5, 2015/10/30) */
This email was sent on October 30, 2015
Hello XXXXX,
Thank you for your email. I'm sorry for any inconvenience you have experienced with your Zoosk subscription. Today we received your complaint from the Revdex.com...

so I have investigated your case and wanted to contact you directly.
I apologize for the confusion regarding your subscription. I understand that you are requesting a refund of the subscription that you've purchased. Our records indicate that you purchased your Zoosk subscription through iTunes.
To cancel the automatic renewal of your Zoosk Subscription on your iPhone, iPad or iPod, please follow the steps listed below:
- Launch App Store on your Apple device
- Tap on "Featured" in the left corner of the App Store menu
- Scroll down to the bottom of the screen and tap on "Apple ID" (if you have not signed in to your account recently, it will say "Sign In" instead)
- From the pop up menu tap "View Account" or "View Apple ID". Enter your password [redacted] tap "OK"
- From the Account Settings page scroll down and tap "Manage" underneath Subscriptions
- On the "Manage App Subscriptions" screen choose your Zoosk Subscription (if required)
- Use the options to manage your subscription. You can choose a different subscription period, or turn off Auto-Renewal. Tap "On" to toggle the switch to the "Off" position
- Tap "Turn Off" on the confirmation pop up screen
To cancel automatic renewal of your Zoosk Subscription through iTunes on your computer or laptop, please follow the steps listed below:
- Launch iTunes on your computer
- Click on "Store" option from the top menu bar and Select "View Account" (you may be asked to re-enter your iTunes password ** log in)
- From Account Information Screen, scroll down to the bottom of the page to the "Settings" section
- Click on "Manage" to the right of Subscriptions
- From the "Manage Subscription" screen click on your Zoosk Subscription
- On the Edit Subscription screen, click the "Off" button to turn off Auto Renewal.
- Click on "Continue" button on the Confirmation Screen.
If you wish to contact iTunes directly to request a refund of your subscription, Apple asks their customers to go through their menu system in order to resolve the issue. Please follow the link, which will take you to Apple's Customer Support page where you can send a support ticket directly to Apple:
https://ssl.apple.com/emea/support/itunes/contact.html
Thank you again for bringing this matter to our attention. I do hope we were able to resolve this matter to your satisfaction.
Best regards,
[redacted]
Zoosk Customer Support

Initial Business Response /* (1000, 5, 2015/03/27) */
This email was sent on Mar XX XXXX:
Dear XXXXXX,
Thank you for your email. I'm sorry for any inconvenience you have experienced with your Zoosk subscription. Today we received your complaint from the Revdex.com so I have...

investigated your case and wanted to contact you directly.
I'm sorry that your recent experience on Zoosk didn't entirely meet your expectations. We realize that dating can be tricky. So at Zoosk our goal is to make things as fun and easy as possible. We are always working to maintain a community in which users feel comfortable to date their way, whether they want to browse, flirt, or find a soul mate. If you think there is something we can improve upon in order to provide you with a better experience in the future, please feel free to let us know.
Per your request, I have cancelled your Zoosk subscription and I have requested a refund of the $29.95 subscription fee.
Refunds are issued directly to the credit card or account used to make the purchase. After a refund is issued, it may take 5-10 business days to post to an account. The time will vary depending on the original payment method, the currency used to make the purchase, and your country of residence. Please contact your bank or financial institution to inquire about the status of a refund if more than 10 business days have passed [redacted] the date the refund was submitted.
Thank you again for bringing this matter to our attention. I hope that you found this information helpful, that we were able to resolve this matter to your satisfaction.
Best regards,
[redacted]
Zoosk Customer Support
Initial Consumer Rebuttal /* (2000, 7, 2015/03/31) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2014/02/11) */
The following email was sent on February 11, 2014:
Dear Mr. [redacted],
Thank you for your email. I'm sorry for any inconvenience you have experienced with your Zoosk subscription. Today we received your complaint from the Better Business...

Bureau so I have investigated your case and wanted to contact you directly.
We regret to hear, that you were not satisfied with Zoosk. A large number of our active users have a subscription and are able to communicate on Zoosk. However, we have found that members with profiles that are not fully filled out may have limited success in receiving responses. This step is encouraged on various areas on our website and was also suggested to you by one of our email representatives.
Usually, the subscription fee is not refundable. However, we realize you are not satisfied with your purchase, so we have canceled your Subscription and were able to refund your payment of $84.94 in full. The refund will be issued directly to the credit card or account you used to make the purchase. Please allow 5-10 business days for the refund to process.
Thank you again for bringing this matter to our attention. I do hope we were able to resolve this matter to your satisfaction.
Best regards,
[redacted]
Zoosk Customer Support
Final Consumer Response /* (2000, 7, 2014/02/13) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I recommend others don't waste their time with this business.

Initial Business Response /* (1000, 5, 2014/04/30) */
This email was sent on April XX XXXX:
Dear [redacted],
Thank you for your email. I\'m sorry for any inconvenience you have experienced with your Zoosk subscription. Today we received your complaint from the Revdex.com so I...

have investigated your case and wanted to contact you directly.
I apologize for any confusion concerning the renewal of your Subscription. All Zoosk Subscriptions paid for with a credit or debit card automatically renew at the end of each billing cycle. Our records indicate that there has been no requests for cancellation until you had spoken with a Zoosk representative on April XX XXXX. Per your conversation we have forwarded a request for refund of $ 29.95 for your most recent renewal. Please allow 5-10 business days for the refund to process.
Zoosk\'s renewal policy is outlined during the purchase process. The renewal terms that appear on the purchase page are available here: http://www.zoosk.com/autorenewterms. They are also available in the Terms of Service http://www.zoosk.com/tos and the Help section https://zoosk.zendesk.com
Thank you again for bringing this matter to our attention. I do hope we were able to resolve this matter to your satisfaction.
Best regards,
[redacted]
Zoosk Customer Support

Initial Business Response /* (1000, 5, 2015/02/18) */
This email was sent on Feb XX XXXX:
Dear [redacted],
Thank you for your email. I'm sorry for any inconvenience you have experienced with your Zoosk subscription. Today we received your complaint from the Revdex.com so I have...

investigated your case and wanted to contact you directly.
I apologize for any confusion concerning the renewal of your Subscription. All Zoosk Subscriptions paid for with a credit or debit card automatically renew at the end of each billing cycle. However, our records indicate that your Subscription has been canceled successfully.
Our records indicate that this was the first request for cancellation received from this profile.
Zoosk's renewal policy is outlined during the purchase process. The renewal terms that appear on the purchase page are available here: http://www.zoosk.com/autorenewterms. They are also available in the Terms of Service http://www.zoosk.com/tos and the Help section https://zoosk.zendesk.com
We appreciate the time you spent with us as a Subscriber so we are forwarding a request for a refund on your most recent payment of $ 74.95 . Since the renewal charges are being refunded, the Subscriber benefits have been deactivated. The Subscription will no longer renew and no further Subscription charges will be applied.Your refund will be issued directly back to the credit card or account used to make the purchase. Please allow 5-10 business days for the refund to process.
[redacted]If you wish to resubscribe within the next 30 days, please use the following coupon code at the time of purchase to receive a 50% discount: mx8ojs
Please be sure to only use Coupon Codes offered directly by Zoosk. Also please note that Coupon Codes are valid for credit card payments only.
Thank you again for bringing this matter to our attention. I do hope we were able to resolve this matter to your satisfaction.
Best regards,
[redacted] S.
Zoosk Customer Support
For additional tips and information about safe online dating, please review our Online Dating Safety Tips by visiting www.zoosk.com/safety.php

Initial Business Response /* (1000, 5, 2014/03/21) */
The profile changes that were submitted to Zoosk by this consumer have been denied because they contain offensive content that does not meet our guidelines for profile entries. Therefor the profile text reverted to the previous entry made...

by the consumer. The consumer has been alerted numerous times that these types of profile entries violate our terms of use agreement.
As a user who has also repeatedly used offensive language towards our other members and Zoosk representatives, we have decided to block his account with Zoosk to restrict any further access.
Initial Consumer Rebuttal /* (3000, 7, 2014/03/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I was never rude to anyone.
Final Business Response /* (4000, 9, 2014/03/26) */
We reiterate our point, that this consumer has exhibited the use of offensive language and inappropriate behavior on Zoosk, and in accordance with the Terms of Service agreement that is agreed to by all users of Zoosk, his account and access to our service has been blocked.
As outlined by the following excerpt of the Terms of Service agreement, Zoosk reserves the right to block any users and edit any profile content that does not meet our guidelines:
"Zoosk may suspend, deactivate or terminate your account and your right to use the Services and may block or prevent your access to and use of the Services at any time in its sole discretion, for any reason or no reason, without explanation and without notice (including without limitation blocking users or Members from certain IP addresses). We also reserve the right to remove or block access to your account information, User Content or data from our Services and any other records at any time at our sole discretion."
Final Consumer Response /* (4200, 11, 2014/03/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I never acted as they say. they changed my profile over 20 times now without my permission.

Initial Business Response /* (1000, 5, 2015/12/17) */
This email was sent on December 17, 2015:
Hello XXXXXXXXXX,
Thank you for contacting Zoosk Customer Support. I'm sorry for any inconvenience you experienced while trying to purchase a Zoosk subscription. Today we received...

your complaint from the Revdex.com so I have investigated your case and wanted to contact you directly.
Our records indicate that you attempted to make a subscription purchase on Sunday, December 13, 2015. However, the transaction was declined by your bank. If you experience trouble while trying to purchase a subscription, our Customer Service team is available to assist you, and can answer any questions you may have about the purchase process.
Users in the United States and Canada may contact us by phone using our toll free number: 1-888-We-Zoosk (X-XXX-XXX-XXXX) during our live phone support hours from 7am-5pm, Pacific Time, seven days a week.
Again, we apologize for the confusion you experienced while trying to make a purchase. Please let us know if you have any additional questions or concerns.
Thank you again for bringing this matter to our attention. I do hope we were able to resolve this matter to your satisfaction.
Best regards,
[redacted]
Zoosk Customer Support

Initial Business Response /* (1000, 5, 2014/04/24) */
This email was sent on April XX XXXX:
Dear [redacted],
Thank you for your email. I'm sorry for any inconvenience you have experienced with your Zoosk subscription. Today we received your complaint from the Revdex.com so I...

have investigated your case and wanted to contact you directly.
Before confirming your purchase we display a page which shows all the costs that will apply when you confirm your purchase, however we realize you are not satisfied with your purchase, so we have canceled your Subscription and requested a refund of $ 29.95. The refund will be issued directly to the credit card or account you used to make the purchase. Please allow 5-10 business days for the refund to process.
Thank you again for bringing this matter to our attention. I do hope we were able to resolve this matter to your satisfaction.
Best regards,
[redacted]
Zoosk Customer Support

I was a non paying member.until zoosk said. There were over 45 messages waiting for me to read if I paid for the service.Once I paid for the service Every Single Message was an Automated message all saying the Same exact thing.Not one person has Responded with a Legit Real Message....All Automated!!! This Company Scams people out of their money!!!!!!
Oct.2016

Initial Business Response /* (1000, 5, 2014/08/26) */
This email was sent on August XX XXXX:
Dear [redacted],
Thank you for your email. I'm sorry for any inconvenience you have experienced with your Zoosk subscription. Today we received your complaint from the Revdex.com so I...

have investigated your case and wanted to contact you directly.
As you have requested, your Zoosk profile has been Deactivated. Your profile is no longer visible in the search field and you will no longer be contacted on your Zoosk account as it is no longer active. To ensure that the account is not reactivated, please refrain from opening any Zoosk Notifications emails that you may receive over the next 48 hours. Performing certain actions on the content within these emails can possibly reactivate your account.
Upon deactivation:
- Your profile and your photo will no longer be visible to Members
- Members can no longer reply to your prior flirts
- You will no longer have access to messages in your account
- You will lose all of your Zoosk Connections
- You will no longer have access to any Coins purchased
[redacted]If you change your mind and wish to subscribe within the next 30 days, please use the following coupon code at the time of purchase to receive a 50% discount: [redacted]
Please be sure to only use Coupon Codes offered directly by Zoosk. Also please note that Coupon Codes are valid for credit card payments only.
Thank you again for bringing this matter to our attention. I do hope we were able to resolve this matter to your satisfaction.
Best regards,
[redacted]
Zoosk Customer Support
For additional tips and information about safe online dating, please review our Online Dating Safety Tips by visiting www.zoosk.com/safety.php

Initial Business Response /* (1000, 5, 2014/03/07) */
The following message was sent on March 7, 2014:
Dear [redacted]
I'm sorry for any inconvenience you have experienced with Zoosk. Today we received your complaint from the Revdex.com so I have investigated your case and...

wanted to contact you directly.
We apologize for any unwarranted charge(s) on your card. We take security very seriously, and I am glad that a representative was already able to refund or void the charge that was placed on your card.
Unauthorized charges will generally originate from individuals that have acquired stolen credit card numbers and are using these numbers on Zoosk or other sites to abuse these services. We strive to keep this type of activity at bay by investigating suspicious behaviors on Zoosk that may indicate such an abuse. Because the unauthorized use of credit card numbers on our site is damaging to our reputation and degrades our service for our legitimate users, we employ a dedicated anti fraud team and use automated tools to detect these types of abuse.
We work together with law enforcement agencies and will assist with investigations regarding fraudulent use of credit cards. However, to ensure the privacy of our users, we are only able to provide account information if a subpoena for information or court order is issued.
We sincerely apologize for the inconvenience.
Best regards,
[redacted].
Zoosk Customer Support

Initial Business Response /* (1000, 5, 2014/03/06) */
The following email was sent on March 6, 2014:
Dear Ms. [redacted],
Thank you for your email. I'm sorry for any inconvenience you have experienced with your Zoosk subscription. Today we received your complaint from the Better Business...

Bureau so I have investigated your case and wanted to contact you directly.
Our records indicate that your payment was processed through your iTunes account. For these payments all billing actions are performed by Apple. Regrettably this also means that it is not possible for Zoosk to refund these types of payments. You may want to contact the iTunes Store support for a possible refund, though we are not able to guarantee a successful refund.
If you wish to contact iTunes directly, Apple asks their customers to go through their menu system in order to resolve their issue. Please follow the link, which will take you to Apple's Customer Support page where you can send a support ticket directly to Apple:
https://ssl.apple.com/emea/support/itunes/contact.html
I hope this is helpful and please contact us if you have any other questions or need help with your Zoosk account. Thank you for your patience and we wish you all the best.
Best regards,
[redacted]
Zoosk Customer Support

Initial Business Response /* (1000, 5, 2014/10/28) */
This email was sent on Oct XX XXXX:
Dear [redacted],
Thank you for your email. I'm sorry for any inconvenience you have experienced with your Zoosk subscription. Today we received your complaint from the Revdex.com so I have...

investigated your case and wanted to contact you directly.
We realize you are not satisfied with your purchase, so we have canceled your Subscription and requested a refund of $ 104.89 . The refund will be issued directly to the credit card or account you used to make the purchase. Please allow 5-10 business days for the refund to process.
We understand you are inquiring about the difference between a Zoosk Subscription and Zoosk Coins.
With Coins, you can purchase virtual Gifts, arrange for a Special Delivery, receive a Delivery Confirmation for your email messages, unlock Carousel matches and Boost your profile. Both Subscribers and Free members can use Coins.
However, with a Subscription you have much greater access to Zoosk! The extra benefits of being a Subscriber on Zoosk include:
-Get full access to send and receive messages and winks
-Chat with your friends
-Find out who viewed your profile
-Get full access to SmartPick features
Thank you again for bringing this matter to our attention. I do hope we were able to resolve this matter to your satisfaction.
Best regards,
[redacted]
Zoosk Customer Support
For additional tips and information about safe online dating, please review our Online Dating Safety Tips by visiting www.zoosk.com/safety.php

Initial Business Response /* (1000, 5, 2014/05/20) */
This email **s sent on May XX XXXX:
Dear [redacted],
Thank you for your email. I'm sorry for any inconvenience you have experienced with your Zoosk subscription. Today we received your complaint from the Revdex.com so I...

have investigated your case and **nted to contact you directly.
We're sorry for any frustration regarding a Zoosk account that **s set up in your name. I see that your Facebook is attached to your Zoosk account, so the Zoosk Application may have been inadvertently added through Facebook. I have since deactivated your account per requested today May XX XXXX. Keep in mind, when you're clicking on something on Facebook and you see "Company name would like permission to share your basics" or the like, this means you are adding an application from an outside company and that company will have your basic information. If you do not **nt to continue with this if it pops up again, simply use your back button.
To remove the Zoosk application from your Facebook account, log into www.facebook.com and click on the "sprocket" next to the lock up on the top right corner of your Facebook page, and click on "Account Settings". On the left side of the page, you will see "Apps" under "General" in the list near the bottom. Click on "Apps" and find Zoosk with the red heart. Click on the "x" next to "Edit" over to the right. A pop up window will ask you if you are sure you would like to remove the Zoosk application from your Facebook account. Click on "Remove" and Zoosk will no longer be on your Facebook account.
If you're using Facebook from a mobile device, log in and click on the 3 lines at the top left corner of your phone and scroll down to "Account Settings". Tap on "Apps" near the bottom, locate Zoosk in your list and tap on Zoosk. Scroll to the bottom and tap on "Remove Zoosk".
This will complete the process. Thank you again for bringing this matter to our attention. I do hope we were able to resolve this matter to your satisfaction.
Regards,
[redacted]
Zoosk Customer Support
Initial Consumer Rebuttal /* (3000, 7, 2014/05/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This explanation doesn't answer how an entire Zoosk profile **s created in my name without my express consent. To be clear, Zoosk CREATED A PROFILE for me without any participation by me beyond, as they put it, "clicking on something on Facebook." That profile, complete with a PHOTO OF ME IN WHICH THEY'D CROPPED OUT MY WIFE, a profile that I had NO idea existed, **s posted on their site, and elicited scores of responses (Zoosk is a dating site) from presumably well-intentioned women. Those responses were then seen by my wife, which caused great trauma for her, and needless conflict in our marriage.
So, no, this "explanation" ignores the fact they Zoosk pilfered a photo from my Facebook profile, cropped out my wife, and posted it in my name. I expect this is their "business" model, and it is clearly deceptive on multiple levels.
Final Business Response /* (4000, 13, 2014/06/05) */
We have outlined the process in which this profile **s created and offered to answer any further questions via phone support if he felt he needed further explanation. We have also done as the member asked and deactivated the profile per his request.
We do apologize for any issues that this may have caused however the process to create a profile does require the user to give consent as previously outlined.
I will for**rd this complaint to the proper departments to further investigate the process.
Thank you for your time and patience.
Final Consumer Response /* (4200, 11, 2014/05/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Your "explanation" doesn't make sense to me, and isn't adequate to my complaint. zoosk contends that "this profile **s created by clicking something on Facebook via a third party vendor which then requests permission to create a Zoosk profile using your Facebook information." so, they allege that I gave them permission, through some unidentified 3rd party vendor (??), to create an entire social media profile, complete with a photograph of me that they stole from my facebook profile and altered BY CROPPING MY WIFE FROM THE PHOTO then posting the photo AS IF I WAS LOOKING FOR DATES!!!!!! there is no **y I would have inadvertenly given such permission, and this practice is deeply deceptive and entirely inappropriate.
and am not satisfied with their explanation. zoosk has not provided an explanation, and they will continue their practices. and there have been damages to my marriage for which no compensation would be sufficient.
zoosk contends that "this profile **s created by clicking something on Facebook via a third party vendor which then requests permission to create a Zoosk profile using your Facebook information." so, they allege that I gave them permission, through some unidentified 3rd party vendor (??), to create an entire social media profile, complete with a photograph of me that they stole from my facebook profile and altered BY CROPPING MY WIFE FROM THE PHOTO then posting the photo AS IF I WAS LOOKING FOR DATES!!!!!! there is no **y I would have inadvertenly given such permission, and this practice is deeply deceptive and entirely inappropriate.
and am not satisfied with their explanation. zoosk has not provided an explanation, and they will continue their practices. and there have been damages to my marriage for which no compensation would be sufficient. can you imagine your wife or your husband discovering a profile for you on a dating site??? indeed, zoosk hasn't bothered to offer compensation. their whole business model is based on this deceptive, and very likely illegal, practice of creating fake profiles on behalf of real people who have no idea that they have supposedly given "permission" by "clicking on something on facebook."
while my wife and I have been personally damaged by zoosk's practices, we are only two people. multiply our experience times the number of people that zoosk assaults in this fashion. what is the appropriate compensation? zoosk needs to stop this behavior.
i'm happy that the Revdex.com has given me the opportunity to complain. what are the next steps?
thanks very much for your work,
[redacted]
[redacted], **
XXX-XXX-XXXX

Initial Business Response /* (1000, 5, 2014/10/07) */
This email was sent on Oct X XXXX:
Dear [redacted],
Thank you for your email. I'm sorry for any inconvenience you have experienced with your Zoosk subscription. Today we received your complaint from the Revdex.com so I have...

investigated your case and wanted to contact you directly.
I apologize for any confusion, our records indicate that there was only one completed purchase that took place in September this was a transaction of $ 19.95 for the renewal of your Subscription which was started back on Feb X XXXX . The additional charges you are referring to are attempts to renew your Subscription that failed and were not completed. The one charge that did complete in the month of September has been refunded as of Sep XX XXXX to the account it was withdrawn from. Please allow for up to 5-10 business days for this to reflect in your account. If you have further questions I would be happy to follow up with a phone call. Please just provide your Phone number in a response to this email.
Thank you again for bringing this matter to our attention. I do hope we were able to resolve this matter to your satisfaction.
Best regards,
[redacted] S.
Zoosk Customer Support
For additional tips and information about safe online dating, please review our Online Dating Safety Tips by visiting www.zoosk.com/safety.php

Initial Business Response /* (1000, 5, 2014/02/05) */
The following email was sent on February 5, 2014:
Dear Mr. [redacted],
thank you for your email. I'm sorry for any inconvenience you have experienced with Zoosk. Today we received your complaint from the Revdex.com so I have...

investigated your case and wanted to contact you directly.
Our records indicate that an account was created through a facebook account linked with your email address. This may be in connection with a third party application on facebook that may provide promotional items for signing up with Zoosk. This is a method that is sometimes used by various games and similar applications found on facebook. In these cases facebook will display a screen that needs to be confirmed to share information such as your email address, age and other profile information with Zoosk. Underage users of facebook will not be allowed to create an account as we have a strict zero-tolerance policy for underage profiles on Zoosk.
We regret if this account creation was not intentional and if you were not adequately informed about the process. We have removed your profile and account from the Zoosk service. Please allow 48 hours for any remaining lingering email notifications from Zoosk to be delivered. After that you will receive no further emails from Zoosk.
We also suggest that you remove the Zoosk facebook application that may have been installed. Please follow these steps to remove the facebook application:
- Log in to Facebook
- Click on the gear icon next to the padlock on the upper right side of your account, and select "Settings"
- From the menu on the left of the screen select "Apps"
- Locate the Zoosk application logo. You may need to click on "Show all Apps" at the bottom of the list.
- Click on the "x" next to "Edit" on the right side of the screen to remove the application from your Facebook profile
- Confirm by clicking "Remove" in the pop-up window
Thank you again for bringing this matter to our attention. I sincerely apologize for any inconvenience that may have been caused and I do hope we were able to resolve this matter to your satisfaction.
Best regards,
[redacted].
Zoosk Customer Support

Initial Business Response /* (1000, 5, 2014/09/23) */
This email was sent on September XX XXXX:
Dear **,
Thank you for your email. I'm sorry for any inconvenience you have experienced with your Zoosk subscription. Today we received your complaint from the Revdex.com so I...

have investigated your case and wanted to contact you directly.
We realize you are not satisfied with your purchase, so we have canceled your Subscription and requested a refund of $ 74.95. The refund will be issued directly to the credit card or account you used to make the purchase. Please allow 5-10 business days for the refund to process.
I apologize for any confusion however, Zoosk does not create fake profiles. We have a team devoted to locating and removing fake profiles to create a fun and safe environment to meet, date, and potentially find a soul mate.
We understand you are inquiring about the automatic Wink Reply.
With a Wink Reply, a message will be automatically sent out to people who wink at you. This way you don't have to respond to the wink yourself, and you can encourage those who wink at you to send a more interesting, personalized message.
Thank you again for bringing this matter to our attention. I do hope we were able to resolve this matter to your satisfaction.
Best regards,
[redacted]
Zoosk Customer Support

Initial Business Response /* (1000, 5, 2014/12/22) */
This email was sent on Dec 22 2014:
Dear [redacted],
Thank you for your email. I'm sorry for any inconvenience you have experienced with your Zoosk subscription. Today we received your complaint from the Revdex.com so I have...

investigated your case and wanted to contact you directly.
Our records indicate that you successfully purchased a 1-month Subscription on Nov 06 2014 for $ 54.94 . The purchase price also included a one-time Activation Fee of $ 24.99 . This fee covers the start-up cost of the Subscription. It will not apply to renewal charges. Please note that this is displayed before you confirm and complete your purchase. I have provided images of the confirmation page on different platforms below. As a courtesy we are forwarding a request for a refund of $ 24.99, please allow for up to 5-10 business days for this to reflect in your account.
When a user purchases Zoosk Coins with a credit card, they are presented with the option of Coins Auto-Refill. The user can opt out of this option during the purchase process. If the user chooses to opt in, the amount of Coins purchased will automatically be repurchased when the user's Coin balance drops below 20 Coins. If the user chooses to opt out, the Coins will not refill unless the user manually makes another purchase.
If you are not sure if your Coins will automatically refill, these settings can be changed anytime. From a computer, simply log in to www.zoosk.com and click your username menu at the top right of the page. Select "Settings" and then click "Coins". From this page, you can make adjustments to your Coins refill settings.
If you have any further questions, please refer to our Coins Help page: https://zoosk.zendesk.com/entries/XXXXXX
We show that you have already spoken with a representative regarding this issue and have been refunded for not just the Refill but the initial Coins purchase as well resulting in two refunds of $ 19.95 each. Please allow for up to 5-10 business days for this to reflect in your account.
Thank you again for bringing this matter to our attention. I do hope we were able to resolve this matter to your satisfaction.
Best regards,
[redacted] S.
Zoosk Customer Support
For additional tips and information about safe online dating, please review our Online Dating Safety Tips by visiting www.zoosk.com/safety.php