Zoosk

Hi Randy,
Thanks for contacting Zoosk Customer Support.
As a courtesy, we have issued your refund.
Refunds are issued directly to the credit card or account used to make the purchase. After a refund is issued, it may take 5-10 business days to post to an account. The time will vary...

depending on the original payment method, the currency used to make the purchase, and your country of residence. Please contact your bank or financial institution to inquire about the status of a refund if more than 10 business days have passed from the date the refund was submitted.
If you have any further questions or concerns, feel free to contact us.
Best regards,

Initial Business Response /* (1000, 5, 2015/12/30) */
Revdex.com Complaint Case# XXXXXXXX
This email was sent on December 30, 2015
Hi [redacted],
Thanks for contacting Zoosk Customer Support.
Our records indicate that we voided your transaction of $29.95 on Dec XX XXXX to the card ending in...

XXXX.
Voided transactions do not post directly to the credit card or account used to make the purchase. After a transaction is voided, it may take 5-10 business days for the transaction to fall off the account.
The time will vary depending on the original payment method, the currency used to make the purchase, and your country of residence. Please contact your bank or financial institution to inquire about the status of the voided transaction if more than 10 business days have passed [redacted] the date the transaction was voided.
Thank you again for bringing this matter to our attention. I do hope we were able to resolve this matter to your satisfaction.
Best regards,
[redacted]
Zoosk Customer Support

Hi Nazanin,
It looks like your subscription recently renewed, and you don’t intend to use it at this time. All Zoosk subscriptions renew unless cancelled before the renewal date. Our records do not show a cancellation before your renewal, which is why you were charged again.
We appreciate the...

time you spent with us as a subscriber, so we are refunding your two most recent payments. The subscription will no longer renew and there will be no further subscription charges. Since the renewal is being refunded, your profile has reverted to a free, basic member profile. Your refund will be issued to the account that made the purchase. Please allow 5-10 business days for the refund to process.
Zoosk subscription renewals are explained when you make your purchase, as well as on our renewal terms: [redacted]
We wish you the best, and hope you enjoyed Zoosk.
 
Best regards,
Zoosk Customer Support

Hi Adam,
Thanks for contacting Zoosk Customer Support.
As a courtesy, we have issued your refund.
Refunds are issued directly to the credit card or account used to make the purchase. After a refund is issued, it may take 5-10 business days to post to an account. The time will vary...

depending on the original payment method, the currency used to make the purchase, and your country of residence. Please contact your bank or financial institution to inquire about the status of a refund if more than 10 business days have passed from the date the refund was submitted.
If you have any further questions or concerns, feel free to contact us.
Best regards,Zoosk Customer Support

Initial Business Response /* (1000, 5, 2015/06/12) */
This email was sent on June 12, 2015:
Hi XXXXXXXXX,
Thank you for your email. I'm sorry for any inconvenience you have experienced with your Zoosk subscription. Today we received your complaint from the Revdex.com so I have...

investigated your case and wanted to contact you directly.
We understand that you were not satisfied with your subscription purchase. Our records indicate that your subscription successfully expired on Jun XX XXXX. As a courtesy, we have refunded the initial subscription payment of $29.95.
The refund is issued directly to the credit card or account used to make the purchase. After a refund is issued, it may take 5-10 business days to post to an account. The time will vary depending on the original payment method, the currency used to make the purchase, and your country of residence. Please contact your bank or financial institution to inquire about the status of a refund if more than 10 business days have passed [redacted] the date the refund was submitted.
Thank you again for bringing this matter to our attention. I do hope we were able to resolve this matter to your satisfaction.
Best regards,
[redacted] C.
Zoosk Customer Support
Initial Consumer Rebuttal /* (2000, 7, 2015/06/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Zoosk has issued a full refund of the paid subscription cost. This is what I had requested and am satisfied with the response.

Initial Business Response /* (1000, 5, 2015/09/22) */
This email was sent on September 22, 2015:
Hi XXXXXXXXXXXX,
Thank you for your email. I'm sorry for any inconvenience you have experienced with your Zoosk subscription. Today we received your complaint from the Revdex.com...

so I have investigated your case and wanted to contact you directly.
I apologize for any confusion concerning the renewal of your Subscription. All Zoosk Subscriptions paid for with a credit or debit card automatically renew at the end of each billing cycle.
Zoosk's renewal policy is outlined during the purchase process, and must be agreed to in order for the transaction to process successfully. The renewal terms that appear on the purchase page are available here: http://www.zoosk.com/autorenewterms. They are also available in the Terms of Service http://www.zoosk.com/tos and the Help section https://zoosk.zendesk.com
However, our records indicate that your Subscription has been canceled successfully per your request in email support Incident #XXXXXXXXXXXXXXXX.
A refund of the $29.95 renewal charge was processed yesterday, September 21, 2015. Since the renewal charges are being refunded, the Subscriber benefits have been deactivated. The Subscription will no longer renew and no further Subscription charges will be applied.Your refund will be issued directly back to the credit card or account used to make the purchase. Please allow 5-10 business days for the refund to process.
Thank you again for bringing this matter to our attention. I do hope we were able to resolve this matter to your satisfaction.
Best regards,
[redacted]
Zoosk Customer Support

Initial Business Response /* (1000, 5, 2014/08/19) */
This email was sent on August 19:
Dear [redacted],
Thank you for your email. I'm sorry for any inconvenience you have experienced with your Zoosk subscription. Today we received your complaint from the Revdex.com so I have...

investigated your case and wanted to contact you directly.
I apologize for any confusion, however our records indicate that you are able to both send and receive messages and have done so as recently as yesterday. However we realize you are not satisfied with your purchase, so we have canceled your Subscription and requested a refund of $29.95. The refund will be issued directly to the credit card or account you used to make the purchase. Please allow 5-10 business days for the refund to process.
Thank you again for bringing this matter to our attention. I do hope we were able to resolve this matter to your satisfaction.
Best regards,
[redacted]
Zoosk Customer Support

Initial Business Response /* (1000, 11, 2015/10/09) */
This email was sent on October 09, 2015:
Hello XXXXXXXXXX,
Thank you for contacting Zoosk Customer Support. I'm sorry for any inconvenience you have experienced with your Zoosk account. Today we received your complaint from the...

Revdex.com so I have investigated your case and wanted to contact you directly.
Our records indicate that your account was removed successfully on October 07, 2015, and can no longer be reactivated.
Thank you again for bringing this matter to our attention. It will be investigated further. I do hope we were able to resolve this matter to your satisfaction.
Best regards,
[redacted]
Zoosk Customer Support
Initial Consumer Rebuttal /* (2000, 13, 2015/10/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thanks to the B.B.B, my complaint was resolved with the business in question.

Initial Business Response /* (1000, 5, 2015/10/30) */
This email was sent on October 30, 2015:
Hello XXXXXXXXXXXXXXXXXXXX,
Thank you for contacting Zoosk Customer Support. I'm sorry for any inconvenience you have experienced with your Zoosk subscription. Today we received your complaint...

from the Revdex.com so I have investigated your case and wanted to contact you directly.
Our records indicate that your Zoosk account was blocked due to a violation of the Zoosk Terms of Service, which can be reviewed by visiting the following page:
https://www.zoosk.com/en/tos
In this document, we explain the guidelines for appropriate use of the Service, what constitutes a violation of the Terms of Service, and how these Terms of Service are enforced.
As a courtesy, I have issued a refund of $29.95 and $5.95, today, October 30, 2015, to the card ending in XXXX. The refund is issued directly to the credit card or account used to make the purchase. After a refund is issued, it may take 5-10 business days to post to an account. The time will vary depending on the original payment method, the currency used to make the purchase, and your country of residence. Please contact your bank or financial institution to inquire about the status of a refund if more than 10 business days have passed [redacted] the date the refund was submitted.
Thank you again for bringing this matter to our attention. I do hope we were able to resolve this matter to your satisfaction.
Best regards,
[redacted]
Zoosk Customer Support

Initial Business Response /* (1000, 5, 2015/10/30) */
This email was sent on October 30, 2015
Dear XXXXXX,
Thank you for your email. I'm sorry for any inconvenience you've experienced with your Zoosk subscription. Today we received your complaint from the Revdex.com so I...

have investigated your case and wanted to contact you directly.
Please note that your email associated with your Zoosk profile is: [redacted]@XXXXXXX.com
We understand you are not satisfied with your purchase. So we have canceled your Subscription and requested a refund of $29.95. The refund will be issued directly to the credit card or account you used to make the purchase. Please allow 5-10 business days for the refund to process.
Unfortunately, your initial purchase was on October 21, 2014. We are unable to issue refunds for purchases over 60 days old. The major financial channels have provided a 60 day window for Merchants to perform any action. After this time period the Merchant's access to the transaction is either restricted or fully denied. We apologize for the inconvenience.
Thank you again for bringing this matter to our attention. I do hope we were able to resolve this matter to your satisfaction.
Best regards,
[redacted]
Zoosk Customer Support

Initial Business Response /* (1000, 5, 2015/08/06) */
This email was sent on August 06, 2015:
Hello XXXXXXXXXXXXX,
Thank you for your email. I'm sorry for any inconvenience you have experienced with your Zoosk subscription. We received your complaint from the Revdex.com so I...

have investigated your case and wanted to contact you directly.
We understand that you were not satisfied with your subscription purchase. Our records indicate that your subscription was successfully cancelled per your request via email on July 23, 2015, and a full refund was processed for your subscription purchase in the amount of $74.95. Since the purchase has been fully refunded, the Subscriber benefits have been deactivated. The Subscription will not renew and no further Subscription charges will be applied unless you choose to resubscribe.
The refund is issued directly to the credit card or account used to make the purchase. After a refund is issued, it may take 5-10 business days to post to an account. The time will vary depending on the original payment method, the currency used to make the purchase, and your country of residence. Please contact your bank or financial institution to inquire about the status of a refund if more than 10 business days have passed [redacted] the date the refund was submitted.
Thank you again for bringing this matter to our attention. I do hope we were able to resolve this matter to your satisfaction.
Best regards,
[redacted]
Zoosk Customer Support
Initial Consumer Rebuttal /* (3000, 7, 2015/08/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
First, lets get the facts straight. I requested the refund on the 23rd when I stated that if I did not receive it I would file a complaint with the Revdex.com. The refund was not provided until the following day after I had filed with the Revdex.com.
In addition, I have 19 messages that I was not notified of until after I cancelled my subscription as a lure to get me to pay for your service again. If I would have been received those messages like I should have been, then I wouldn't have cancelled my subscription. It is NOT my fault that your company is operating in such a scammish manner. I feel it is more than appropriate, due to the time I had invested, to also receive a month of service at no cost so I may retrieve the messages and correspond with the people that I should have been able to when the subscription was active. Anything less, is unacceptable.
Final Business Response /* (4000, 9, 2015/08/19) */
This email was sent on August 19, 2015:
Hello XXXXXXXXXXXXXXX,
We received your follow up correspondence from the Revdex.com, and wanted to contact you directly.
While you are a paid subscriber, you are able to send and receive messages with other Zoosk members. Any messages that are sent to you by other Zoosk members are immediately available to you within your account, and while a paid subscriber, you are able to read and reply to them immediately.
Any messages that you may have received after the cancellation and full refund of your subscription (which was processed per your request on July 23, 2015) would require a new subscription to access. Because your subscription purchase was refunded in full, your subscription benefits were deactivated at that time.
If you wish to resubscribe within the next 30 days, please use the following coupon code at the time of purchase to receive a 50% discount:
(Please be sure to only use Coupon Codes offered directly by Zoosk. Also please note that Coupon Codes are valid for credit card payments only.)
Thank you again for your follow-up email. I do hope we were able to resolve this matter to your satisfaction, and please let us know if you have any additional questions or concerns.
Best regards,
[redacted]
Zoosk Customer Support
Final Consumer Response /* (4200, 11, 2015/08/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Good afternoon [redacted],
I should not have to continue to repeatedly explain the situation I faced with your company's website. So, READ CLOSELY and try to understand because apparently, with the response you gave, you haven't.
I cancelled my subscription because I was not receiving replies from people after about the first week. Within the same hour that my subscription was cancelled, I logged on to find out that there Were 19 replies that I should have received during my paid subscription, but didn't because of your faulty website or scam operation. It's either one way or the other. Those are the only two possible scenarios.
I SHOULD HAVE RECEIVED THE MESSAGES, but I didn't. IF THE SERVICE WAS WORKING PROPERLY, I WOULD NOT HAVE CANCELLED.
Therefore, due to the time I had invested, it is more than appropriate for me to receive a full month of a paid subscription at no cost in order to retrieve the messages that I should have received (But didn't DUE TO YOUR company's FAULT) when I was a paid subscriber.
I really hope that you paid closer attention this time and understood what I have written.

Initial Business Response /* (1000, 5, 2015/06/09) */
Hello XXXXXXXXXX,
Thank you for your email. I'm sorry for any inconvenience you have experienced with your Zoosk subscription. Today we received your complaint from the Revdex.com so I have investigated your case and wanted to...

contact you directly.
We understand that you were not satisfied with your subscription purchase. Our records indicate that your subscription successfully expired on May XX XXXX. As a courtesy, we have refunded the initial subscription payment (Mar XX XXXX - $29.95) and the renewal payment (Apr XX XXXX - $29.95).
The refunds are issued directly to the credit cards or accounts used to make the purchase. After a refund is issued, it may take 5-10 business days to post to an account. The time will vary depending on the original payment method, the currency used to make the purchase, and your country of residence. Please contact your bank or financial institution to inquire about the status of a refund if more than 10 business days have passed [redacted] the date the refund was submitted.
Thank you again for bringing this matter to our attention. I do hope we were able to resolve this matter to your satisfaction.
Best regards,
[redacted]
Zoosk Customer Support

Initial Business Response /* (1000, 6, 2015/11/20) */
This email was sent on November 20, 2015:
Hello XXXXX,
Thank you for contacting Zoosk Customer Support. Our records indicate that your Zoosk account was blocked due to a violation of the Zoosk Terms of Service, which you can...

review by visiting the following page:
https://www.zoosk.com/en/tos
In this document, we explain the guidelines for appropriate use of the Service, what constitutes a violation of the Terms of Service, and how these Terms of Service are enforced.
As a courtesy, I have refunded the $XX.XX transaction from your last subscription purchase. The refund is issued directly to the credit card or account used to make the purchase. After a refund is issued, it may take 5-10 business days to post to an account. The time will vary depending on the original payment method, the currency used to make the purchase, and your country of residence. Please contact your bank or financial institution to inquire about the status of a refund if more than 10 business days have passed [redacted] the date the refund was submitted.
Thank you again for bringing this matter to our attention. Please let us know if you have any additional questions or concerns.
Best regards,
[redacted]
Zoosk Customer Support
Initial Consumer Rebuttal /* (3000, 8, 2015/12/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I want them to purge my credit details I have in the past had my account charged when I did not intend to re-register with their service . Looking on line this seems to be happening to alot of ex zoosk users with Revdex.com complaints
Final Business Response /* (4000, 10, 2015/12/11) */
This email was sent on December 11, 2015:
Hello XXXXXXX,
Thank you for your follow-up inquiry, and I apologize for any additional confusion regarding the status of your account.
When a Zoosk account is blocked due to a violation of the Terms of Service, the associated credit card on file is blacklisted to prevent any further charges to it. The credit card ending in XXXX can no longer be used again on our system, on any Zoosk account.
Please let us know if you have any additional questions or concerns.
Best regards,
[redacted]
Zoosk Customer Support
Final Consumer Response /* (4200, 14, 2015/12/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Fraudulantly keeping my credit details exposing me to credit card theft if their data gets hacked

Initial Business Response /* (1000, 5, 2015/11/06) */
This email was sent on November 6, 2015
Hi XXXXXX,
Thanks for contacting Zoosk Customer Support. I'm sorry for any inconvenience you have experienced with your Zoosk subscription. Today we received your complaint from the Better...

Business Bureau so I have investigated your case and wanted to contact you directly.
The Wink Reply is a feature on Zoosk intended to help Zooskers respond to the Winks they receive. It is flattering to receive a Wink from someone; however, it is often difficult to know what to do next. With a Wink Reply, a message will be automatically sent out to people who Wink at you. This way you don't have to respond to the wink yourself, and you can encourage those who Wink at you to send a more interesting, personalized message.
Here are the steps on how you can update your Wink Reply:
To set up or edit your wink reply from your computer:
- Open your web browser, go to zoosk.com, and log in to your Zoosk account.
- Click on your Zoosk display name in the top right corner of your screen.
- Select Settings from the drop-down menu. This will take you to your account page.
- Select Wink Reply in the left navigation. This will take you to your wink reply page where you can turn your wink reply on and off and set your message.
We understand you are not satisfied with your purchase. Our records indicate that we issued your refund of $XX.XX back on October 16, 2015 to the card ending in XXXX.
The refund is issued directly to the credit card or account used to make the purchase. After a refund is issued, it may take 5-10 business days to post to an account. The time will vary depending on the original payment method, the currency used to make the purchase, and your country of residence. Please contact your bank or financial institution to inquire about the status of a refund if more than 10 business days have passed [redacted] the date the refund was submitted.
Thank you again for bringing this matter to our attention. I do hope we were able to resolve this matter to your satisfaction.
Best regards,
[redacted]
Zoosk Customer Support

Hi John,
 
Thanks for contacting Zoosk Customer Support.
 
We are disappointed to hear that you are not happy with the service. As a one time courtesy, we have issued your refund. Please note that since refund was issued your Subscription  has been cancelled with immediate...

effect. 
 
Refunds are issued directly to the credit card or account used to make the purchase. After a refund is issued, it may take 5-10 business days to post to an account. The time will vary depending on the original payment method, the currency used to make the purchase, and your country of residence. Please contact your bank or financial institution to inquire about the status of a refund if more than 10 business days have passed from the date the refund was submitted.
 
 
Best regards,

Hi [redacted],Thank you for contacting Zoosk Customer Support.I apologize for any confusion concerning the renewal of your Subscription. All Zoosk Subscriptions paid for with a credit or debit card automatically renew at the end of each billing cycle.Zoosk's renewal policy is...

outlined during the purchase process. The renewal terms that appear on the purchase page are available here: [redacted]. They are also available in the Terms of Service [redacted] and the Help section [redacted]Our records indicate that we issued you a refund in the amount of $37.47 on March 31, 2016. Additionally as a courtesy we are issuing additional refunds in the amounts of $37.48 and $74.95 on April 4, 2016. These three refunds represent last two renewal charges for your Subscription from September of 2015 and March of 2016. Please note that we are unable to issue a refund for the renewal charge prior to September of 2015 as that transaction is no longer refundable on our end. Since the renewal charges are being refunded, the Subscriber benefits have been deactivated. The Subscription will no longer renew and no further Subscription charges will be applied.Your refund will be issued directly back to the credit card or account used to make the purchase. Please allow 5-10 business days for the refund to process.I hope this was helpful and thank you for your patience.Best regards,

Initial Business Response /* (1000, 5, 2015/10/16) */
This email was sent on October 16, 2015:
Hi XXXXXXXXXXX,
Thank you for contacting Zoosk Customer Support. I'm sorry for any inconvenience you have experienced with your Zoosk account. Today we received your complaint from the Better...

Business Bureau so I have investigated your case and wanted to contact you directly.
We understand you would like to erase the information on your profile. Per your request, we have removed your profile and account from the Zoosk service.
We appreciate the time you spent on Zoosk. Thank you again for bringing this matter to our attention. I do hope we were able to resolve this matter to your satisfaction.
Best regards,
[redacted]
Zoosk Customer Support

Initial Business Response /* (1000, 5, 2014/08/19) */
Hi [redacted],
Thank you for your email. I'm sorry for any inconvenience you have experienced with your Zoosk subscription. Today we received your complaint from the Revdex.com so I have investigated your case and wanted to...

contact you directly.
We realize you are not satisfied with your purchase, so we have canceled your Subscription and requested two refunds of $ 29.95 each. The refunds will be issued directly to the credit card or account you used to make the purchase. Please allow 5-10 business days for the refund to process.
I apologize for any confusion however, Zoosk does not create fake profiles. We have a team devoted to locating and removing fake profiles to create a fun and safe environment to meet, date, and potentially find a soul mate. I hope this answers your concern, please feel free to contact us again with any further questions.
We apologize for any uncomfortable experiences you have had on Zoosk. It is very important to us to provide Zooskers with a safe online dating experience. If you see inappropriate content or behavior on Zoosk, please bring it to our attention by blocking or reporting the Member.
If you are on www.zoosk.com on your computer and you're looking at the profile you wish to block or report, next to their photo, you will see a light gray down arrow next to their age, city and their astrological sign/name they're using. Click on the down arrow and click on "Report Abuse" and choose a reason to block or report that person. Any blocking or reporting will remain anonymous to this Member. From within the Conversations or Messages box you can block another profile by clicking on Block User on the left of the message box.
If you are using Zoosk Messenger and you're on a person's profile, a gray "person" icon with a red circle with a slash will appear next to "Messages" underneath their photo. If you click on this icon, a drop-down menu will appear. Choose "Report this User". You will then have the option to choose a reason to block them.
If you are using an Android device and you're looking at the profile you wish to block, next to the message space, you will see a "gift box" and three dots "". If you click on the 3 dots, you will be shown reasons to block that person. Click on "Report" and the profile will be removed shortly.
If you are using an iPhone and you're on the person's profile you want to report or block, tap on the three dots "" next to the gift box icon next to where you would normally type your message. If you click on the 3 dots, click on "Report User", choose the reason from the menu, click "Report", and the profile will be removed shortly.
Once you block someone, you should not receive any further Messages from that specific user, and you will no longer be visible to that person. The blocked user will no longer be able to send you Winks, Messages, Gifts, or Chat Requests on Zoosk. Users you have blocked will no longer appear in your Search results.
Reported profiles are reviewed by Zoosk employees every day. You will not receive any follow up information regarding your submitted report, but please rest assured that we thoroughly investigate the content and behavior of the reported Zoosker. We will then take the appropriate action based on our investigation.
Please take a moment to review our Online Dating Safety Tips: http://www.zoosk.com/safety.php
On Zoosk, "Views" is a special feature made available only to Subscribers. It allows you to know who has viewed you. This is a particularly fun and useful feature because it gives you the opportunity to flirt with Zooskers who checked you out, but were maybe just a bit too shy to say hello right away. Older views may be removed from the list after while to keep the list manageable.
Members of Zoosk are able to use the website at their comfort level. The option to upgrade the membership to a Subscription is an option that expands your capabilities on Zoosk. As a free Member on Zoosk, members are able to create a profile, send and receive Chat requests, browse other Zoosk profiles, use Coins to send virtual gifts, unlock Mutual Matches within the Carousel game and Boost your profile to receive more views.
However, with a Subscription you have much greater access to Zoosk!
The extra benefits of being a Subscriber on Zoosk include:
-Get full access to send and receive messages and winks
-Chat with your Connections
-Find out who viewed your profile
-Get full access to SmartPick features
Thank you again for bringing this matter to our attention. I do hope we were able to resolve this matter to your satisfaction.
Best regards,
[redacted] S.
Zoosk Customer Support

Initial Business Response /* (1000, 5, 2015/06/09) */
This email was sent on June 09, 2015:
Hello XXXXXXXX,
Thank you for your email. I'm sorry for any inconvenience you have experienced with your Zoosk subscription. Today we received your complaint from the Revdex.com so I have...

investigated your case and wanted to contact you directly.
I apologize for the confusion regarding the Zoosk photo verification process. Our records indicate that on May 21, 2015, Zoosk moderators were unable to verify your photos successfully. Zoosk is unable to video verify the following types of photos:
- group photos
- photos of objects, scenery, or animals
- photos where your face isn't clearly recognizable or identifiable, or where your face is partially covered
Zoosk does not have the ability to delete photos stored on your phone, nor the ability to recover lost photos onto your device. I apologize for any confusion that this may have caused.
Our records indicate that your Zoosk profile was successfully deactivated on May 22, 2015, per your request.
Thank you again for bringing this matter to our attention. I do hope we were able to resolve this matter to your satisfaction.
Best regards,
[redacted]
Zoosk Customer Support

Initial Business Response /* (1000, 5, 2014/04/18) */
This email was sent on April XX XXXX:
Dear [redacted],
Thank you for your email. I'm sorry for any inconvenience you have experienced with your Zoosk subscription. Today we received your complaint from the Revdex.com so I...

have investigated your case and wanted to contact you directly.
We realize you are not satisfied with your purchase, so we have canceled your Subscription and requested a refund of $ 44.94. The refund will be issued directly to the credit card or account you used to make the purchase. Please allow 5-10 business days for the refund to process.
We have a dedicated Anti-Fraud team that is devoted to removing fraudulent accounts to create a safe, fun environment to meet, date, and possibly find a soul mate. We also have the ability for all members to report profiles. Reported profiles are reviewed by Zoosk employees every day. You will not receive any follow up information regarding your submitted report, but please rest assured that we thoroughly investigate the content and behavior of the reported Zoosker. We will then take the appropriate action based on our investigation.
Thank you again for bringing this matter to our attention. I do hope we were able to resolve this matter to your satisfaction.
Best regards,
[redacted] S.
Zoosk Customer Support
Initial Consumer Rebuttal /* (3000, 7, 2014/04/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Thank you for the refund. I do appreciate that and my personal grievances are resolved, but my grievances with your business practices is not. I have no issue with the idea of the site, but there was way too many obviously fake profiles up for too long for it to not be put up by the zoosk corporation. Either that or you ate worse at fraud detection than my 85 year old grandmother that can't use the internet. Meaning I dont believe you, or you need to get your act together. This is why there is class action law suits. Invest in your anti fraud or fire people in your company for commiting fraud. Other than that the premise of the site is great. Better than match.com.
thank you,
[redacted]
Final Business Response /* (4000, 9, 2014/05/02) */
As previously mentioned we have provided a Refund for this members dissatisfaction with the service as he requested. Zoosk has a team who works diligently to investigate and remove fraudulent or fake profiles to create a fun and safe environment for our members.