Zona Restoration

Zona exceeded my expectations Their team is by far the best I've come across and I cannot recommend this company highly enough They certainly went above and beyond for us

Zona Restoration is in a league of their own To this day, they are the only contractor company that sent a Thank you Card to my house after the job They were professional, they were prompt, and they also referred me over to an amazing painter For my job, I do Residential Mortgage, and I have referred them to my customers, and the feedback is always positive

I made the appointment with Stephanie in the office The tech, Doug Williams came at the appointed time Both were helpful and did the service well Shane did the follow up call He also was very polite and made sure everything was done to our satisfaction I would recommend this company to anyone needing their service
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I recently had water damage from my hot water heater leaking Unfortunately my Insurance Company denied my claim I was very upset after having to cover the charges of the first restoration company that my Inscompany sent out to my home on top of being faced with paying for the dry wall, floor, and bathroom repairsAfter working with a Public Adjuster he referred me to Zona Restoration The staff at Zona Restoration was very nice and professional, as all restoration companies start offWe all know when a Restoration company is called out the homeowner is already stressed and probably overwhelmedHowever, the office coordinator Kelli Cwas a pleasure to work withShe stayed in contact with me throughout the entire process via email and phone callsShe answered any questions I had, and if she didn't have the answer she would get it and contact me laterThe men that repaired my home was professional from day one to the end of the jobThey arrived on time on the day they said they would, and put in full days workI was very impressed with the care the guys took in preparing my home for the repairs Jeraldo and Ramon were professional, courteous, and done and awesome jobThe skills these men had was very impressiveI've had restoration and other work done over the years and none have compared to the work or the professionalism that Zona Restoration staff gaveThere are a lot of restoration companies out there to choose from, some do a good job but have poor customer service, and the work may not be done in a timely manner I would highly recommend Zona Restoration to my family, friends, neighbors, and coworkers.Thanks to the entire staff that I worked with at Zona Restoration for a job well doneSincerely, *** **

Very happy we called Zona Restoration They answered the phone when we called, were available to meet almost immediately, were extremely knowledgable, and were friendly and proactive throughout the process of getting our rental property repaired I wish all contractors were as easy and friendly to work with Thank you Kelli and Aaron!

Zona restoration was great to deal withTheir guys are very knowledgeable and gave me the right advice and suggestions with regards to the mold in my apartment and its treatment

We had a good experience with Zona restorationThey were very helpful in replacing a poor subcontractor that worked for them, with a competent subcontractor to complete the job correctly They were accommodating and made sure the remodel on our house was done right

Very good companyDid excellent workNice people from accounting dept to managers and field workersHighly recommend

Recently we came home from a trip to find water damage from a leaking toilet tank, although the outside supply faucet to the house was "off" Zona Remediation was at our house within a day, inspected the damage, and over the next few succeeding days performed the needed remediation, and provided the necessary documentation for our records The work was complete, professional, and expeditiously performed Jacob deserves high marks for his thoroughness, fine work, and meticulous attention to our needs during the process Kelli, Office Coordinator, whom we "met" only over the phone, is kind, gracious, caring, most knowledgeable, friendly and very helpful She made "things happen" Both truly are a credit to the company Based on this one experience, and it was excellent, we highly recommend this company

Zona Restoration was hired due to a minor water leak which caused some dry wall damage along with finding asbestos which was another added repairFrom the office staff, accounting, estimator, testing, techs and project manager, the level of service, response time and quality of work were all excellentThey included: Shane, Doug ***, Doug ***, Shane & Shelby, Richard, Will and Jess; all were professional and polite I applaud the customer service Zona Restoration provided

Amazing work! Professional, friendly, and quality workCouldn't be happier with the entire process working with Zona Restoration

My wife and I had an AC handler leak in our attic without us knowing, which caused our guest bedroom ceiling to fall in over time, and mold to form in surrounding areasZona Restoration was recommended to us by a friend, so we called them right away, and we are so thankful we did! Zona Restoration was able to come out quickly and get to work on cleaning out, sealing up, and drying out the room and contaminated areas (which was extremely important because we had our year old boy, and twin infants in the house) the staff was all very prompt and professional in their repo and rebuildWe also spoke directly with the owner, ***, multiple times as he would call to check in on us and ask if we needed anything or answer any questions we hadOur room was back to in no time, and nobody would ever know that it ever had any problemsI can't thank Zona Restoration enough for all of their help! They truly are an amazing company with amazing people working there from the top downThank you!

Fantastic customer service! I am a Realtor and they came out super fast to do an inspection and quote for a house my client is under contract withThank you for your dependable and expedient service!

From the beginning and upon first contact Zona Restoration showed extreme knowledge and understanding as well as compassion for our extreme situation We were currently having to deal with a highly incompetent and ruthless insurance company ASI/Arizona Restoration after experiencing a kitchen flood that left our home uninhabitable
Thomas, our first point of contact was meticulous and very detailed in explaining the process and what to expect from the process we were about to enter uponJerry, was always available to answer questions over the phone when we needed assistance or guidance when dealing with our below par insurerSuch great client service! Denny who came out to do the quote on build back was also very thorough and also took the time to answer questions and listened compassionately to our frustrations
Unfortunately, we are in litigation with ASI /Arizona Restoration so we have to wait to rebuild our homeSo, we contacted the Owner Aaron and thanked him for his excellent staff and his attention to our needs but we had to hold off on moving forward Aaron took the time to work out our billing and was so compassionate to our situation we were dumbfounded
We highly recommend Zona and if you need to get a free estimate at least call Zona and have them come out to your home I assure you that you will have nothing but a great experience and support the entire way
Thank you Zona for making a bad situation better

My water heater burst in the middle of the night, they talked me through shutting the water off. They arrived the next day on time and installed a brand new water heater. They were professional and affordable. I would highly recommend to anyone needing disaster relief!

Hi, I had an excellent experience working with Zona Restoration. I had some concerns over mold in my shower, and so rather than just have one company do the testing I scheduled two companies to test after looking them up in AZ Board of Contractors, the Revdex.com.org and anywhere else I could find on the net. Zona Restoration did a much better job as they did both an air quality test in the shower and another one outside so that I had something to compare it to. A 3rd party lab provides the results and since Zona Restoration provided the lab results and the other company I had to really push for them to send me the real lab results rather than one that they had typed (and gotten some numbers wrong) from the actual report. Aaron from Zona Restoration was very understanding and helped me understand the numbers that I was seeing. I would definitely recommend Zona Restoration for any testing needs you have or bathroom remodeling needs. They're top notch and provide excellent service. [redacted]

Zona restoration was professional, reliable, thorough and took care of everything in a timely manner. I highly recommend them!

Just wanted to express my appreciation for taking the job to repair the water damage to my home. Kelli C[redacted] was very professional, and understanding and her empathy was greatly appreciated. She stayed in contact with me throughout the entire process. This is a plus when you have a person you can call and is familiar with what’s going on with your claim. The guys that came out to my home did an awesome job.

Kenny, Jeraldo, and Ramon were very courteous, and approachable. They arrived on time, took great care in preparing my home before the repair work began. Jeraldo and Ramon arrived on time, eager to work and put in a full day’s work and completed the job in a timely manner. They both are very skilled at what they do. They did an excellent job in both bathrooms, in a short amount of time.

Unfortunately, I have had an experience with another restoration company after a fire, they start off courteous, and concerned but it goes downhill after the contract is locked in. I had issues from not showing up when scheduled, calls not being returned, poor paint job, (who in their right mind paints over light switch and vent plates) etc…..

Your staff was very professional throughout the entire process. That means a lot to people. I know you already know homeowners are already stressed and probably overwhelmed when a Restoration company is called out. It really helps to have a company that shows professionalism, and empathy at this stressful time. I have worked in customer service for many years, and I know people have a choice when choosing a company to do business with, and it makes good business sense to be professional and kind. However, I also know there are customers that are a piece of work as well. (lol). It was a pleasure speaking with you about my repairs, and doing business with Zona Restoration. Thanks again Aaron.

Sincerely, [redacted]

We recently had some mold damage at our office in Scottsdale. We called Zona Restoration and they came out to do a mold inspection and water damage test to determine the extent of the damage. They gave us a GREAT quote and started the mold remediation the following day. We couldn't be happier with the communication, work that was performed and the overall service we were given throughout the course of this restoration project. After the mold test results came back clean we knew the mold removal had been handled correctly. The next step was the build back and once again Zona Restoration exceeded our expectations! Our office looks better than it did before the water and mold damage took place and I know that if anything like this comes up in the future we will be giving Zona a call.

Hi, I had an excellent experience working with Zona Restoration. I had some concerns over mold in my shower, and so rather than just have one company do the testing I scheduled two companies to test after looking them up in AZ Board of Contractors, the Revdex.com.org and anywhere else I could find on the net. Zona Restoration did a much better job as they did both an air quality test in the shower and another one outside so that I had something to compare it to. A 3rd party lab provides the results and since Zona Restoration provided the lab results and the other company I had to really push for them to send me the real lab results rather than one that they had typed (and gotten some numbers wrong) from the actual report. Aaron from Zona Restoration was very understanding and helped me understand the numbers that I was seeing. I would definitely recommend Zona Restoration for any testing needs you have or bathroom remodeling needs. They're top notch and provide excellent service. [redacted]