Zona Restoration

Hi, I had an excellent experience working with Zona Restoration I had some concerns over mold in my shower, and so rather than just have one company do the testing I scheduled two companies to test after looking them up in AZ Board of Contractors, the Revdex.com.org and anywhere else I could find on the net Zona Restoration did a much better job as they did both an air quality test in the shower and another one outside so that I had something to compare it to A 3rd party lab provides the results and since Zona Restoration provided the lab results and the other company I had to really push for them to send me the real lab results rather than one that they had typed (and gotten some numbers wrong) from the actual report Aaron from Zona Restoration was very understanding and helped me understand the numbers that I was seeing I would definitely recommend Zona Restoration for any testing needs you have or bathroom remodeling needs They're top notch and provide excellent service [redacted] ***

From the beginning and upon first contact Zona Restoration showed extreme knowledge and understanding as well as compassion for our extreme situation We were currently having to deal with a highly incompetent and ruthless insurance company ASI/Arizona Restoration after experiencing a kitchen flood that left our home uninhabitable Thomas, our first point of contact was meticulous and very detailed in explaining the process and what to expect from the process we were about to enter uponJerry, was always available to answer questions over the phone when we needed assistance or guidance when dealing with our below par insurerSuch great client service! Denny who came out to do the quote on build back was also very thorough and also took the time to answer questions and listened compassionately to our frustrations Unfortunately, we are in litigation with ASI /Arizona Restoration so we have to wait to rebuild our homeSo, we contacted the Owner Aaron and thanked him for his excellent staff and his attention to our needs but we had to hold off on moving forward Aaron took the time to work out our billing and was so compassionate to our situation we were dumbfounded We highly recommend Zona and if you need to get a free estimate at least call Zona and have them come out to your home I assure you that you will have nothing but a great experience and support the entire way Thank you Zona for making a bad situation better

Zona Restoration was hired due to a minor water leak which caused some dry wall damage along with finding asbestos which was another added repairFrom the office staff, accounting, estimator, testing, techs and project manager, the level of service, response time and quality of work were all excellentThey included: Shane, Doug [redacted] , Doug [redacted] , Shane & Shelby, Richard, Will and Jess; all were professional and polite I applaud the customer service Zona Restoration provided

The folks at Zona Restoration are top notchWe were absolutely taken care of at every turnWe had a mold issue that was caused by a roof leekIt was in a bedroom of our Father's HouseJason came over accessed the room and from then on, "no worries" He made it as easy for us as possibleI think the hardest job he gave me was opening the door, :) No other company will help us with a restoration issue but Zona

I made the appointment with Stephanie in the office The tech, Doug Williams came at the appointed time Both were helpful and did the service well Shane did the follow up call He also was very polite and made sure everything was done to our satisfaction I would recommend this company to anyone needing their service [redacted]

Just wanted to express my appreciation for taking the job to repair the water damage to my home Kelli C [redacted] was very professional, and understanding and her empathy was greatly appreciatedShe stayed in contact with me throughout the entire processThis is a plus when you have a person you can call and is familiar with what’s going on with your claim The guys that came out to my home did an awesome job Kenny, Jeraldo, and Ramon were very courteous, and approachableThey arrived on time, took great care in preparing my home before the repair work began Jeraldo and Ramon arrived on time, eager to work and put in a full day’s work and completed the job in a timely manner They both are very skilled at what they do They did an excellent job in both bathrooms, in a short amount of time Unfortunately, I have had an experience with another restoration company after a fire, they start off courteous, and concerned but it goes downhill after the contract is locked inI had issues from not showing up when scheduled, calls not being returned, poor paint job, (who in their right mind paints over light switch and vent plates) etc… Your staff was very professional throughout the entire process That means a lot to people I know you already know homeowners are already stressed and probably overwhelmed when a Restoration company is called out It really helps to have a company that shows professionalism, and empathy at this stressful time I have worked in customer service for many years, and I know people have a choice when choosing a company to do business with, and it makes good business sense to be professional and kind However, I also know there are customers that are a piece of work as well (lol) It was a pleasure speaking with you about my repairs, and doing business with Zona RestorationThanks again Aaron Sincerely, [redacted] ***

I usually don't write reviews but I felt compelled to write this one for ZonaOnly because from start to finish this team was completely professionalI also ended up speaking to Aaron the owner a few times to discuss the job and was thoroughly impressed by him- looks like he does lead by exampleTo begin with they were very knowledgeable, friendly and honestI called the company after reading many great reviews (part of my due diligence process!) for a water/flooding issue at my home because the AC had a condensation problemI was apprehensive at first but my first interaction with Shelby and Shane dispelled my fears quickly-they were both greatThey were quick to answer my phone call and came home to survey the problem within a few hoursThey explained the clean up and mitigation process patiently and started working on it right awayOver the course of the next few days the cleanup was done and although we had different staff come during that time period (wish I could remember their names), every one of them had the same pleasant attitudeThe job was completed perfectly and at the end Aaron communicated with me to make sure everything was taken care ofIt was impressive and I wanted to write this review as a token of thanks for the great job they did- and it's good to know who to call during these kind of tough situations

bought a home and almost immediately found black mold in the bathrooms I called several contractors to come out for estimates I appreciated that Zona could both re-mediate the mold appropriately and then build back the baths The mold remediation was done carefully and safely which alleviated my worries The remediation report was thorough and will definitely be a huge benefit if I ever need to sell
The build back experience was equally positive Zona went to great length to get at least one of my showers functional within a short period of time And although there were a couple of mishaps with some of the materials, Zona was great about working with me to make sure I was satisfied
In the end I got two new baths that look great and at a great price The contractors that did the work were all professional, helpful and responsive I recommend definitely recommend Zona for any restoration situation

I'm renting a house and my landlord hasn't done the best job of keeping up the placeLately there's been a funky smell in my bathroom and I'm concerned about my granddaughter's healthI called Zona Restoration and had them come out to do a few mold testsNot only did they find that mold was active in the bathroom but also the kitchen! I'm so glad that I had them come out and do a mold test! It was worth every penny knowing that my family is safe and I can confront my landlord with scientific evidence! Now he has to fix these issuesThanks Zona Restoration for giving me the peace of mind and the proof I neededWhich costs more, your family's safety or spending the money for a few mold tests?!?

The folks at Zona Restoration are top notchWe were absolutely taken care of at every turnWe had a mold issue that was caused by a roof leekIt was in a bedroom of our Father's HouseJason came over accessed the room and from then on, "no worries" He made it as easy for us as possibleI think the hardest job he gave me was opening the door, :)
No other company will help us with a restoration issue but Zona

Zona Restoration is caring and conscientious and I recommend them highly Let’s face it, when you NEED restoration because of flooding or some other ordeal it’s not fun My need for Zona Restoration’s service were caused by carless mistakes made by a contractor It was so nice to have the people with Zona step in and clean things up Their staff (especially Jacob) were very meticulous Zona had to dry out then completely gut my daughter’s bathroom, remove a bunch of drywall and hardwood flooring from a couple rooms affected by the accident They did this fast with great care and concern for my family My wife NEEDS her house clean and is very distraught when it’s a mess Zona Restoration did an amazingly thorough job of cleaning up all dust and debris from their work Nobody had to ask or demand them to do this…they did it on their OWN I’ve spoken with the leader (Aaron) and various support staff (Kathy & Shauna) and found EVERYBODY in the organization to be top notch Thank you for your help cleaning up the mess at our house

Zona Restoration is a life saver! Of course you hope you never need to use services like theirs, but it is sure nice knowing they are around just in case! A couple weeks ago I came home to find that the drywall covering my patio awning had collapsed and landed on the garden hose spigot, breaking the plumbing and causing a leak right at the wallTo stop the leak I had to turn off the water to the entire houseI called Zona Restoration and they sent a plumber out at 8:at night to stop the leak so I could have running water that nightThe next day they came back and completely repaired the hose spigot, and even gave me estimates for several other repairs I wanted done to my houseThis company is extremely respectful, on time, and efficientI highly recommend them to anyone who is in need of emergency help!

Zona Testoration is awesome! Their staff is professional, timely and cleanOur job was taken care of within a matter of daysWe would highly recommend their service

Zona Restoration is the best! My hot water heater burst in the middle of the nightI called Zona and the owner walked me through the process of shutting my main water valve off and rushed over with drying fansThe plumber arrived first thing in the morning and installed a new hot water heaterI would highly recommend Zona Restoration to anyone because of their professional attitude and competitive prices!

Hi, I had an excellent experience working with Zona Restoration I had some concerns over mold in my shower, and so rather than just have one company do the testing I scheduled two companies to test after looking them up in AZ Board of Contractors, the Revdex.com.org and anywhere else I could find on the net Zona Restoration did a much better job as they did both an air quality test in the shower and another one outside so that I had something to compare it to A 3rd party lab provides the results and since Zona Restoration provided the lab results and the other company I had to really push for them to send me the real lab results rather than one that they had typed (and gotten some numbers wrong) from the actual report Aaron from Zona Restoration was very understanding and helped me understand the numbers that I was seeing I would definitely recommend Zona Restoration for any testing needs you have or bathroom remodeling needs They're top notch and provide excellent service *** *** ***

Zona is the best! Not only are they extremely reliable, but the are thorough, fast, and they are a one-stop shop!
My tenants expressed concern of mold, and Zona was out at my property within dayThey did multiple tests, paid for a 3rd party test, had excellent communication with my tenants, AND they did all the build-back workI obviously hope I never need to call them again, but if I ever have any water or mold issues, I know exactly who I am going to call and feel more relaxed knowing I have them to count on!

Zona Restoration is an incredible company! They are quick and efficient (we had our ceiling fall out from water damage and they had the room cleaned, prepped and drying in the same day)Everyone was more than helpful and each person that came to the house was knowledgeable about what they were doing and why they were doing itThey were also super accommodating and worked with our schedule (we have little kids and naps are very important)They went above and beyond what I expectedI would not hesitate to call Zona Restoration if we ever need their services again!

Just wanted to express my appreciation for taking the job to repair the water damage to my home Kelli C*** was very professional, and understanding and her empathy was greatly appreciatedShe stayed in contact with me throughout the entire processThis is a plus when you have a person you can call and is familiar with what’s going on with your claim The guys that came out to my home did an awesome job
Kenny, Jeraldo, and Ramon were very courteous, and approachableThey arrived on time, took great care in preparing my home before the repair work began Jeraldo and Ramon arrived on time, eager to work and put in a full day’s work and completed the job in a timely manner They both are very skilled at what they do They did an excellent job in both bathrooms, in a short amount of time
Unfortunately, I have had an experience with another restoration company after a fire, they start off courteous, and concerned but it goes downhill after the contract is locked inI had issues from not showing up when scheduled, calls not being returned, poor paint job, (who in their right mind paints over light switch and vent plates) etc…
Your staff was very professional throughout the entire process That means a lot to people I know you already know homeowners are already stressed and probably overwhelmed when a Restoration company is called out It really helps to have a company that shows professionalism, and empathy at this stressful time I have worked in customer service for many years, and I know people have a choice when choosing a company to do business with, and it makes good business sense to be professional and kind However, I also know there are customers that are a piece of work as well (lol) It was a pleasure speaking with you about my repairs, and doing business with Zona RestorationThanks again Aaron
Sincerely, *** ***

Prompt, professional serviceWorked well with my insurance company

We had Zona out to help us with a kitchen flood recently Their team was very pro active in addressing the issues to make sure that our home was rebuilt properly and made inhabitable again! Their professionalism is second to none in this industry! I Highly recommend them!