WOW! Internet - Cable - Phone

Customer is welcome to send any installation paperwork indicating a different service than what he signed up for in for review if he likes.  In the meantime, the duration of all discounts is notated on each statement, so the customer received 12 months of notifications that he had a discount 12 months in duration that he could reference.

Complaint: [redacted]
I am rejecting this response because:Hello this is [redacted] I found someone to fix my wall on [redacted] I agreed to his price after I was quoted that it would cost more than I was willing to pay it was $600 in supplies and $300 in labor and I agreed to pay him in cash I did help some to keep the price at $900 it was strictly a cash deal no I have a written warranty and he did agree if any issues occurred he would come by right away wow has known this and I feel it's another stall tactic.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Initial Business Response /* (1000, 14, 2015/11/13) */
The equipment has been removed and the account credited.
Initial Consumer Rebuttal /* (2000, 16, 2015/11/16) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They have assured me that I will receive a refund...

check in the mail for the credited amount.

I have contact the customer and we have come to an agreement of waiving the renaming balance and the past due amount will show up as paid in full.

We have reached out to this customer to resolve his billing concerns. We are putting him in contact with our local customer advocate to ensure that the service concerns are resolved. The customer has our direct contact information for follow-up if needed, but we will be contacting him to ensure that...

the problem is resolved.

Initial Business Response /* (1000, 11, 2015/09/11) */
The customer has the correct pricing and has been educated that the price he has now is what he will be paying. He was notified of the change in pricing and that we will not discount his account further.
Initial Consumer Rebuttal /* (3000,...

13, 2015/09/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I signed a contract for $129.99. I demand a credit, to my account, for the amount I have overpaid to maintain services. Taxes and fees should not be $175.40 per month on $129.99 service. This deceptive practice should be changed systematically. Your sales people are signing documents not in line with your pricing standards set by corporate.
Final Business Response /* (4000, 18, 2015/10/06) */
When the customer signed their contract it was at a discounted rate and we have worked with the customer on their rate but are not able to place the initial discount back onto their account. Their contacted rate is accurate on the account, but the lower rate after the initial discounts is no longer available. If the customer would like to cancel the remaining portion of their contract, we would happy to comply with that request.
Final Consumer Response /* (2000, 20, 2015/10/07) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I will find another provider ASAP and turn in all necessary equipment and will take you up on the offer to cancel my contract, at that time. Thanks again.

The collections agency information has been updated. We are showing this is a $0.00 balance. It is a valid collections item so it will not be removed from the credit report but it should be listed as paid in full.

The customer has been advised that the disputed bill was generated before the account was closed out. We have since mailed out an adjusted final statement and will be remitting a refund to this customer.

Account reviewed, and all services were deactivated during money back period.  Removed all charges from account.

The consumer will need to contact the company they wish to port the number to and discuss this with them. We have received a request from any company thus far to have any number ported. We are simply waiting for a request from the company that the consumer choices. This is not a issue with us and...

this case needs to be closed.

This customer has already filed multiple complaints with us regarding these allegations for many months. We have found his claims to be unfounded and we will not be issuing any further credits/refunds to his account. We are not responsible for the wall damage that he is referring to. We drilled...

holes in the floor where the cables were coming up. Our lead technician verified that months ago and we do not drill holes through trailer walls (which is where he is claiming the damage was). We also spoke with the landlord about this property to ask if they had to credit the customer for any damage and she told us that she did not know of any damage. Furthermore, we could not substantiate the customer's claims that any of our employees have ever made any threats against him. We believe that he is making this claim to further induce us to issue credits/refunds on his account.No further consideration will be given in this matter.

We have asked our Account Research (billing) team to look into this matter and follow-up with the customer to resolve this issue.

Thank you for contacting WOW!  My name is [redacted]. I apologize for the inconvenience that you have experienced. We had our construction manage meet with you and leave you their direct contact information and it sounds like this has been resolved. If we can help further please let us know or...

contact the construction team.

This customer was told on multiple occasions, prior to speaking to [redacted] on 10/28, that the promotional discount of $20.00 was good for 3 months. Unfortunately, [redacted] did misread the discount provided on the account when discussing the issue on 10/28, however, this does not negate the previous discussions we had with this customer on 9/17, 9/21, 10/24, and 10/26, explaining his rate & discount. The customer was fully informed and aware of the 3 month promotional discount at the time he signed up for and installed services and it will not be changed. We consider this matter to be closed.

I have spoken with the customer and found that the address we had sent the remaining bills was not correct. I explained that even though she didn't receive the invoices that the balance is still owed for time she used services. We have corrected the mailing address to avoid any other issues in case...

we need to do further correspondence via mail.

There is no outstanding balance for this account to review.  All balances were waived already under 30 day period.

Complainant has been advised that this type of unauthorized charge would need to be disputed through is bank, as we cannot initiate that dispute from our end.

Complaint: [redacted]
I am rejecting this response because: it is...

unsatisfactory and I did not agree to accepting a credit on my account for such an amount. I tried several times to reach someone who would be able to resolve my issue but none of your employees seemed to be bothered with the fact that I required internet connectivity for both work and school. As a result I lost wages due to not being able to log in and do my work. 
Sincerely,
[redacted]

The equipment has been removed from the 2 accounts and we are working with the collections agency to remove the credit inquiry as well.