Windhaven Insurance Company Reviews (%countItem)
Windhaven Insurance Company Rating
Address: 3155 NW 77th Avenue, Miami, Florida, United States, 33122
Phone: |
Show more...
|
Fax: |
+1 (866) 721-6794 |
Web: |
|
E-mails: |
Sign in to see
|
Add contact information for Windhaven Insurance Company
Add new contacts
ADVERTISEMENT
the policy that I made was supposed to be $320 per month. my 3rd payment was $484 and the 4th payment was $350. the company is not going to refund me.
the company asked me for my previous insurance history before 60 days. I submitted the paperwork in time. I was told that the difference of $164 I was overcharged would be given back to me and my payments would be adjusted to the previous amount($320). but on the next auto payment they withdrew from my account $350 and when I called them to complaint. they said that they adjusted my policy and I was going to pay $420 for my monthly payments now. I feel robbed, I gave them direct access to my account and they just took whatever amount of money they wanted. they did nothing to resolve the issue. when I did my policy I was guaranteed to do 1 payment of $360 for down payment and the rest of the 1 year policy would be $320 per month. they never called me or advise me that the amount on autopay had changed. I have a clean driving record for more than 4 years, I have no claims or tickets. it is insane that my car payment is $362 (2018 ford ecoboost mustang 4 cylinder) and that companies want to charge me more for the insurance than my actual car payment. I have had the car for over 1 year now and I havent gotten a single ticket.
i had no issue with they $320 payment that we had talked about. i would really appreciate if all the money i was overcharged $+195 where returned to me and my policy was re-adjusted to $320 per month. if the policy cannot be readjusted, i would like a refund of the money i was overcharged ($195+) and i will be leaving to another company when the last day of the policy is over. (june,7)
May 20, 2019
Revdex.com
RE: *** R ***
Revdex.com Case # XXXXXXXX
Dear Sir:
Thank you very much for your inquiry in reference to the above-mentioned client.
Please note that this policy is effective on 2/15/19 and on 2/21/19 we sent a request to Mr. Hernandez-Perez for some documentations in order to support the discounts given at policy inception. Consequently, we sent him a revised installment bill that included the uprate.
Then, the needed information was provided to our company on 4/10/19 and the discount was applied as of this day because Mr. took almost two months to provide to our company the necessary supporting documents.
The next payment will be due on 5/25/19 for $28.00 and the following one on 6/7/19 for $431.06.
Thank you very much for all your help.
Windhaven Underwriters, LLC
First I want to state I am not an employee at Windhaven I am a policy holder been with them for about a year now. So I filled a claim about two and a half weeks ago from the beginning to the end I've had phenomenal customer service from each individual Matthew G was the first adjuster after my car was deemed a total loss Phillip R was the total loss adjuster my claim has been processed in a timely manner and I'm going to keep working with this insurance company my rates are great compared to other insurance companies. I want to say that I was skeptical at first because of all the bad reviews on this place but I just didn't see where all this riff Raff was coming from thank you Windhaven.
I was involvee in a wreck with one of windhaven policy holders ive reached out to the adjuster thats suppose to handle my claim far as letting me no
My damages and estimates for my car ive called for the last week and half getting no one on the line to finish my claim I just want to get this settled so I can move forward ..I dont have the ACV the total loss of use nothing no one haas reached back out nor returned the calls
Letting me know my total damages before and after the wreck ..also a total on loss of use since i never got a rental period and getting this done so i can talk to my bank and move forward with my. Life if you guys took liability whats the problem with completing the claim
To whom it may concern:
Contact was made with the complainant on 5/13/19 and all information was relayed to move the claim to settlement.
Thank you for allowing us the opportunity to respond.
Yes I filed recently with you guys regarding a issue with Windhaven Insurances. I received what I the information for what I filed the complaint now that Ive turned over the car which they needed which was a total loss my loan company hasnt heard from them regarding the claim check thats needes to close my file Im still basically in the system as if the car is my possesion which im still getting charged for as well nor have I received my check for the total loss of use ..it was 3/21/2019 when this wreck occurred and im still waiting for them too submit the items that need to be submitted ..They have poor communication on getting back with me Ive already been without for about 3 months now no rental car or nothing so if they could handle the settlement as far as issuing the checks so I want be getting charged for something I dont have possession of. And send my lender and I the checks would be greatly appreciated within a timely manner unless they would like to issue another check for the extra charges that are still accruing considering tthey reached out to the lender saying I want cooperate but what is the hold up for claim now
To whom it may concern.
The adjuster communicated with the customer on June 11th. Payment had previously been issued to the lienholder and we have now issued payment for the loss of use. We have invited the customer to contact us if the checks are not received when expected.
Thank you for allowing us to respond to this inquiry.
It's been 3 weeks and the car has yet to be repaired. The adjuster is claiming to not know anything regarding the claim.
My cars engine hydrolocked April 18, 2019 after driving through about two feet of water. I called the insurance company on April 19, 2019. I received a call saying an appraiser was going to come out in 48-72 business hours. He arrived April 25, 2019. He wrote it up for a diagnostic and told me to get it towed to the Honda dealership. He said I would be receiving a call from the adjuster the same day. I have never received a call. On April 26, 2019 I called the adjuster and left a voicemail. My phone call was never returned. On April 29, 2019 I called the insurance company and I was told I would be contacted by the end of the day. I also emailed the adjuster and he emailed me back saying the appraisal was under my deductible and they would not cover that and that the repair facility was to submit a supplement if repairs were above the estimate. The service advisor had been calling them and sent out a supplement on the April 30th, May 2nd, and again today May 6th. The adjuster stated he didn't receive a supplement and didn't know anything regarding the claim. I contacted the insurance and have yet to hear back from his supervisor or the adjuster himself. I have been unable to work because I have no vehicle. I have lost 3 weeks of wages so far. I am a food delivery driver and my car is my livelihood.
I would like my car to be repaired. Because of the time I have been waiting for the repairs to even be started I would like to be compensated for my lost wages.
To Whom it may concern, we are in receipt of your correspondence. At the time of this response, contact has been made and payment issued to the complainant. Thank you for allowing us to respond.
Windhaven insurance failed to fulfill our claim.Do they practice business in good faith if they receive complaints about the same issue so many times?
I noticed that Windhaven insurance has a tendency of not answering and returning phone calls and fail to fulfill legitimate claims by reading the complaints on Revdex.com. I do not know why they are still in business or should they even be? Do they practice their business in good faith when so many clients have the similar complaints?
We were unfortunately to be involved in the accident with *** who was insured by Windhaven. It was 100% at his fault that he hit on at a stop light from behind and received police reports and tickets. This happened back in October 15, 2017. That's how long Windhaven is still dragging this case and dodging our calls. They did pay for our car damage but when asked about deminished value on my brand new one owner ever Honda CR-V 2015 they said they would include in the "lump sum" when they pay us at the end after all medical treatments. Why? It surely does not make sense.
At the end of our treatment, we were not able to get an answer from Wind haven regarding our bodily injury settlement.We then hired an attorney to send them a demand letter stating all the details about the accidents, our medical bills, pain, suffering details and demand amount. Not only was the letter mailed as certified mail and they had close to 30 days to response. They sent no response until I called. The most unbelievable thing was that no one has any idea about the letter. I was told that the previous adjuster no longer works there and another one took the case. No big deal. Not only did that adjuster clearly not read the letter from the attorney, which was signed as "received", she finally responded to the attorney and asked for all the documents that had been sent to them since August 2018 and all the information that was already stated in the demand letter. Just because the previous adjuster left does not mean all the information left with her. If it did, there are a lot of problems with the company. Did they hire adjusters that are not being able to read or do they not know how to keep up with cases that are filed? Pretending that she does not know what the 4 pages detail letter has already included is not acceptable to me. Not responding to phone calls and my calls went straight to the voicemail saying how "if the message is before 2pm and it WILL be returned on the same business day" but do not fulfill the promise over and over again is not acceptable to me either. It should not be acceptable to any clients who pay for or are covered by their service. How do they justify for practicing in food faith when they receive so many complaints about them not fulfilling claims?
Here is what they will say if I need to hear back from them. They will say that I am being represented by an attorney, which I am not ,yet. I hired an attorney to send a detailed demand letter specifying what my medical bills are and what our injuries include. That is our client-laywer relationship that which I explained it on the voicemail.That client-lawyer relationship ended since Windhaven responding by asking for all the information that was already included in the letter.
I am reaching out to Windhaven to resolve this settlement before I sign another retainer agreement to have the legal professionals take over the case but Windhaven makes no attempt to respond. Unless that they would rather be contacted by lawyers and actually enjoyed to bring cases to the court. I see no reason why they continue to dodge my calls. They may hope that some people forget about calling by not responding, but when my family's medical bills, including my daughter who was 5 months old at that time being hit by their insured, has reached over 30,000. Do you really think I would stop pursuing? Would you?
You know who I am because I have been calling, but just in case, my case number is CTXXXXXXXXX. I hope you appreciate that I could have but did not include the adjuster's name. I am not here to harass. I am highly educated. I want the settlement resolved.
1. Return call 2. Offer us a settlement on bodily injury, which cover all medical bills and pain and sufferings caused by their insured. 3. Either stay in business and do what they are supposed to do or close down if they cannot fulfill claims.
To whom it may concern, we are in receipt of your correspondence. At the time of this response, a call has been placed and an offer of settlement extended to the complainant. Thank you for allowing us to respond.
(The consumer indicated he/she DID NOT accept the response from the business.)
What I have learned from this experience with Windhaven Insurance during the past two weeks is that they do not have any desire to settle the case. Here are the evidence:
1. They deny to recognize the severity of our pain and sufferings: My husband and I went through 3 months of treatment including but not limited to physical therapy and a few pain management injections. My husband who has a protruding disk on his spine due to the accident. His medical bills were over $20,000 which include physical therapy sessions and an epidural injection. What they offered him ($1100) for his pain and sufferings, which we explained that it does not even cover his loss of wages as an Engineer to leave work early to attend physical therapy 2-3 a week itself, not to mention the continuous back pain day and night, problems and stress that caused him and continuous epidural injections recommended by his doctor that costed $10000 itself, that will not be covered by our insurance due to its per-existence. Last time, I spoke to Windhaven, they insisted on offering him one big thousand for all the pain and sufferings he endured in the past and present because he is not dead or does not have multiple broken bones. We called that pain and suffering offer unreal, unfair and very insulting. Attached is a demand letter that explains all our pain and sufferings written by a law firm on our behalf.
2. They used all kinds of excuses they could think of to deny the severity of our pain and sufferings: While we did not have any preexisting back pain, protruding disk, numbness on finger tips and legs prior to the accident, they told us that since there was a time lap between going to the ER at the day of accident and to the first day we attend physical therapy and therefore see the severity of our pain and sufferings. We were prescribed pain medicines and up until we could not and went to our physician, he recommended physical therapy. There is a reason that lawsuits can be filed within two years under Texas law. Researches that symptoms after accidents do not occur right the way. Not to mention, the accident happened 10/21/2017 and my husband started physical therapy started in the two months later after speaking to our physician. How long a gap was it and do we always get to see the reputable doctors/therapists when you call and make an appointment "right the way"? I can only consider Windhaven tried to dodge their responsibilities. So now my husband and I both as *** professionals in our early 30s are left with back pain, numbness in fingers and leg for me, and troubles opening containers for and holding our *** child. Not to mention, I cannot exercise and lift weights with my numb arms and legs.
3. They are fearless in their substandard business practices: Anyone that reads the summary of complaints and profiles of this company on Revdex.com can see the amount of complaints they receive and how they are significantly delay in fulfilling their claims. They did not answer when an attorney sent a demand letter on our behalf and still acted like they did not see the letter until I said it was a certified mail went out a month ago and they finally decided to respond. Then the adjuster asked for all the information already specified on the demand letter. She clearly did not read it. During my conversation with the so-called adjustor supervisor during the past week, we explained that we would like to settle this so we do not have to use legal professional to take it to the next level. We were basically told that they have so many cases on their desks that use attorneys, therefore, one more or one less does not bother them. In other words, it does not matter how hard we tried to reach out and settle the case or hire a legal professional to deal with the case, they were not going to make any efforts to settle the case fairly. That explains their attitude towards handing my case.
4. I was rejected to speak to the adjuster's supervisor: When adjuster Purchelle Powell did not answer multiple calls, I decided to call her supervisor as her voicemail suggested. So I called Jeff Kalser at ext. 8142 as directed. He did not answer either, so I left a voicemail. I also emailed Purchelle to have him call me back. Up until today 5/19/19, he has not returned my call since 5/9/2019 at 1:46pm. Once Sowell could not answer some questions, she referred me to another adjuster, who she called her supervisor. That's fine. But after I got off the phone with that supervisor, I wanted to speak to her again, Purchelle told me she cannot give me her extension number or email. Why? Not only that, the adjuster Purchelle hung up on me twice past two weeks. The last time it happened after I told her we were not satisfied with the offer. Is that what insurance adjusters do to work with the claimant?
5. Windhaven Insurance wanted Revdex.com to believe they did what they were supposed to do by saying "they called and extended an offer." They quickly called me on Monday, which is within three days after I submitted the complaint on Revdex.com. It was unheard of. Before submitting my Revdex.com complaint, I would have never received a call in two even three weeks. The calls always went straight to voicemails. This time, they did "extented an offer" as they reported to Revdex.com to let them know they did their job, however, it went through two long weeks of me calling back, leaving voicemails, unanswered calls and prompting with emails, still giving me the same offer that we rejected and was extended by the previous adjuster that no longer works there. So, what good did they do? We are back to the same problem again. Did they not listen, or do they not want to do their job? They took us around the circle twice since October 29, 2018. They are still dragging it and making the same offer. If I was the only complainer, I might be being too subjective. Look at all these complaints here on Revdex.com. They do not appear to me that they want to make any progress with us and I still wonder if they attempt to practice business in good faith.
To whom it may concern, we are in receipt of your correspondence. Contact was made with the complainant and based on the facts of the case, the offer previously extended, which was fair and reasonable remained the same. Once the complainant responds with the signed release, payment will be issued accordingly. Thank you for allowing us to respond.
Forwarded message
From: Chad ***
Date: Fri, May 31, 2019 at 3:23 PM
Subject: Re: Revdex.com Complaint Case# 90492887 (Ref#XXX-XXXXXXXX-XXXXXXXX-X-XXXX)
To: Gwen Johnson
That's what they call fair. It's okay. It's a never ending battle. Thank you!
Windhaven Insurance Company.
Unfair Insurance Company, this company will not solve my insurance claim, they give me the run around over and over again
I was hit by a Windhaven policy holder and had a witness, police report and estimate. Windhaven isn't resolving my claim, this is the worst insurance company I have ever known. They avoid calls, they rejected fault even though the police report stated clearly that their client ran into me.
I need my car repaired and also needs a rental car
To whom it may concern, we are in receipt of your correspondence. Contact has been made with the complainant and payment for his vehicle damages has been issued. Thank you for allowing us to respond.
From: ***
Date: Mon, May 20, 2019 at 11:05 AM
Subject: Re: Revdex.com Complaint Case# 90492407 (Ref#XXX-XXXXXXXX-XXXXXXXX-X-XXXX)
To: Revdex.com
Hi, they worked it out, thanks for everything, you can close it out.
To whom it may concern, we are in receipt of your correspondence. A rental reservation was set-up on May 13, 2019 however, the complainant never went to pick up his rental.
At the time of this response, Contact has been made with the complainant and his shop of choice who have been advised of the supplemental process. Once the complainant drops off his vehicle, our appraiser will conduct a supplemental inspection. In regards to storage fees, his shop of choice, being his repair facility should not charge him storage fees while also repairing his vehicle. Thank you for allowing us to respond
Windhaven Insurance is Conn artist's, they didn't take care of my car rental as stated, they made all kinds of excuses to not repair my car, all of this happened 6/5/19 I left my car at the shop as stated and they are refusing to make the repairs. 800 919 9114 Samuel Choape x8180 should be fired Mickey x8057 should be fired, he also designated against my mechanic at the shop with a lowlife comment to the shop owner saying putting his mechanic shop down, the main thing is that he do great work that's all that matters, this is LOWLIFE Wind-haven Insurance. I am ready to precede by going to the media and my Attorney, this company should be shut DOWN.
Takes more money, has no idea what's going on with our account and will not call back
We started our insurance with them in February when we got our cars from Reed Nissan, since then we have had nothing but problems with the company. In March we were supposed to make our first payment of $35.84 and when it did not automatically withdraw from the account we proceeded to call them immediately and ask if everything was ok, and they assured us that everything was fine multiple times until in the next month they said that our paperwork had never been properly filed and that, that was the reason why our payments had not been processed, that same week I talked to them and they assured me that they would fix the problem with the paperwork and they refused to remove the late fee. so on April 14th they took our payment of $397.23 and they told us that that brought us up to date until our payment in May. Shocked as to why it was costing us almost 400 dollars I asked them again why it had cost that much and they told me that they had to take off multiple discounts such as the Removal of Preferred Driver Discount because of a license suspension or removal from almost 10 years ago and it cost us an extra 198.00 dollars, when I asked why they had gone back that far when no other insurance goes back as far as ten years I got the run around and the person told me that they could not tell me why. Then when we had already paid that 397.23 on the 19th of April we were charged again another 269.45 at this point we once again called them and asked why we had been charged another 269.45 and they said that, that was our payment for April, even though when I talked to them earlier that month they told me that, that 397.23 was including the payment for April, and they told me that they would call me back. we called again on the 24th of April, not only did the team member *** had no idea what was going on with our account, one of the car on our policy had been taken off unbeknownst to us because they never told us that it had been removed, when asked why they said that they had no idea, and so they transferred us to a manager and the manager placed us on hold for twenty-five minutes in order to talk to her supervisor about the issue and when she came back on she said that even her supervisor had no idea what was going on with the account either, so she promised to call us back on the 26th of April and we had yet to receive a call back on the 29th of April and so we once again called back, when I reached the team member and gave the name of the supervisor *** they said that the Supervisors were all in a meeting and that one would call me back at five when they got out of the meeting and I continued on to ask them if I would actually get a call back because their hours of business say they close at five pm, they assured me they would be open until 7 and that we would receive a call back, it is now 5:40pm on the 29th of April and I have tried calling them back and I received a message that they were closed.
I want a refund of all of the money that i have paid to them so that i can get better insurance and have it for both cars, without having all of the issues that we have been having with this company.
May 9, 2019
Revdex.com
RE: ***
Revdex.com XXXXXXXX
Dear Sir:
Please note that one of our Team Leaders spoke with Ms. and the payment history was explained in detail and understood by Ms..
Thank you very much for all your help
Respectfully
Windhaven Underwriters, LLC
(The consumer indicated he/she DID NOT accept the response from the business.)
The representative explained the charges but they still made no sense. They were saying that My car was never added to the insurance policy which is a lie because I left the dealership with an insurance card and paid an additional $155 to the down payment. Then they continued to make changes to the policy without informing us.
Last night 5/112/2019 our insurance app said that we had a payment of $411.58 due on 5/14/2019. Today Monday 5/13/2019 I check the app and it says we have a payment due of $902.27 cents. Why is this changing and showing late when we are set up for auto payments and the due date is not until tomorrow 5/14/209. If this payment drafts from my account tomorrow then it will over draw my account by $400 and I will be incurring overdraft fees.
When I log onto the website it says that our policy is set for cancellation if we do not make that $900 payment by 5/18/2019.
We went to log on to the chat at 6:50pm because it says you can chat until 7pm and the phone lines close at 5pm and we get an error saying no agents are available.
At this point the company is just screwing with us and taking way more money than they need to. I want my payments refunded or dropped to the original pricing that we were quoted. This is unacceptable on their part.
Please see the screenshots and pictures attached.
June 3, 2019
Revdex.com
RE: ***
Revdex.com XXXXXXXX
Dear Sir:
Please note that the policy where *** is listed as a second driver has been reviewed again and confirmed that the premium was correctly charged. Ms. has points on her driving record which disqualifies her for a preferred driver discount that was given when the policy was purchased, however, we have awarded such discount and a premium reduction of $183.00 has been applied to the unpaid balance of the policy.
Please do not hesitate to contact our company if any further information is needed
Sincerely,
Windhaven Underwriters, LLC
(The consumer indicated he/she DID NOT accept the response from the business.)
The $183 does not explain why our policy went up $400 over night. The told us when they charged the $269 additional payment that it was the safe driver discount via chat with their company.
They also were telling us the second car never added, which it was because we left the dealership with an insurance card.
I want a refund for the $269 that we were over charged and we have already started a new insurance policy with The General and I want this balance cleared. We are not accepting anything less from this company.
As far as I am concerned, this company looks to me like one whole big scam! I bought my policy on 8th March 2019 after a senseless prior company decided to cancel my policy because they had to take care of the responsibility they are originally paid for, repairing my car. At the point of purchase, Windhaven didn't tell me that after downpayment of $315 I had to make another payment of $244 after 3 weeks, which I did pay involuntary with $10 late payment because the payment wasn't part of my budget therefore no sufficient funds in my acct when it was time for the auto withdrawal.
Now less than 2 weeks later, I just got a letter that my premium has been increased from $244 to $295.50 and I also have to pay something called endorsement fee of $53. I really dont know what to do because I dont have all these outrageous fees and greed driven increase. When I called, I was told that I was actually given a discount that I was never told about in the first place for migrating from another Insurance company, but because they dont have documents to prove that, they've removed the discount and from $244 I am to start paying $295.50.
I went thru my emails and found the documents, at first they claimed not to receive it, according to the representative he double checked and found it, but later on claimed, since the prior policy wasnt up to 6 months I'm not qualified for the said discount.
Therefore, for no reason, I have to pay $53 fee of endorsement (Whatever that is) and a new monthly of $295.50.
Windhaven is the most terrible Insurance company I've come across, and I really want to get out!!!!!
NB: If I had my way, I wont even rate with any star...
Dear Sir:
Please note that Mr. purchased an insurance policy with our company in which he signed the application in accordance with the terms and conditions of the contract. The original premium included a proof of prior discount that was consequently removed because we never received the corresponding supporting documents. If Mr. Babalona can provide us with the necessary documentation, we will endorse the policy and re-apply the discount and amend the policy premium
Respetfully
Windhaven Underwriters LLC
I have sent you the only documents that I have, i.e, my Insurance card and the welcome email from the company when I bought the prior policy, what else do you want? Do I need to take a picture with the company's CEO to prove that I was insured? Now your excuse for not reinstating your so called discount was because the policy wasnt up to 6 months. So, what's this $53 endorsement fee for? Endorsing ur company for stressing my life financially or what? Just when I thought I've found a company with a reasonable premium, then u woke up and turn my sweet dreams to nightmares!!! From $244 to $295.50!!!! Within just 1 month, over $600 all in the name of auto Insurance!!!!!
5/3/19
Dear Sir:
Thank you very much for your additional comments in reference to Mr. B's policy.
Please note that we have reviewed the copy of the Progressive ID card and as indicated on our previous response, this document does not comply with our Business Rules to qualify for the Prior Coverage Discount because the Progressive policy was not in effect for at least 6 consecutive months.
We reiterate that we will endorse he policy and re-apply the Proof of Prior Discount if the required proof is provided to our company
Thank you very much,
Respectfully
Windhaven Underwriters
I had an accident and my car got totaled. It was running fine when I have it. WindHaven Insurance settle my car value to very low. It was not my fault
I had an accident and my car got totaled. It was running fine when I have it. WindHaven Insurance settle my car value to very low. It was not my fault but the adjuster is saying she doesn't care at all. I sent her some quotation for the similar/almost similar cars. But, she reject and took the value from somewhere which she doesn't give any reference. The difference is almost 3k. I refuse to accept the amount but she doesn't care and mail the check to my address. I am not in fault with the accident, the other person insurance is behaving so unprofessional.
I have return the check and i want Wind Haven to settle the amount as per the correct market value. Which is 7k plus. I ***'t want to bear losses on the car when it was not my fault at all. I already have police report.
To whom it may concern.
Windhaven has offered what is believed to be the fair market value of the vehicle. Windhaven re-evaluated this value and offered a new higher evaluation of the vehicle which has not been accepted. We continue to invite the customer to provide evidence of comparable vehicles in the same market area with similar mileage for comparison review.
Thank you for allowing us to respond to this inquiry
Document Attached***
Please see attached prices for similar model and miles.
Link 1:
https://www.carfax.com/vehicle/4JGCB75E06AXXXXXX
Link 2:
https://www.truecar.com/used-cars-for-sale/listing/4JGCB75E56AXXXXXX/2006-mercedes-benz-r-class/
No matter what I produce, the adjuster is rejecting. They know Mercedes Benz R-500 is not many in the market. When I sent them the similar model and mileage now they are saying it is not from the same state/region. I sent them from taxes what I found, it has 107k miles and selling for 9k plus. So, simple math, if they average out it will come to 6k plus. The adjuster needs to be replaced, it is hard to work with her. She is not able to understand simple math.
To whom it may concern:
We have made contact and settled the claim with the customer.
Thank you for allowing us to respond.
My husband and I were recommended by a Fiesta Insurance Agent to Windhaven Insurance. She said that they were a Great Insurance Company. And that she had been with them for years and when she had had an at fault accident that her premium did not go up. With that being said we said ok for them to be our new Insurance Company.
But we found them to not treat everyone the same. We had them for almost a year when my husband was involved in a hit and run accident on Fe. 5, 2019.
I contacted the company and reported the accident we were given a claim number and everything was running smoothly. But on Feb. 15,2019 I found out that our premium was going up from $263-$407 and the company hadn't notified. Agent from Fiesta told me. Then on top of that they changed our Appraisal and Adjuster without notifying us. I kept calling and finally got in touch with our new Adjuster ***. But a new problem arrived. In the original claim it was said that the bumper that was damaged wasn't included in the claim. Due to what my husband had said and what was written in the accident report. I explained to them that my husband was transported to the hospital because my husband wasn't making sense to the Officer, paramedics or myself. I wasn't sure why the Officer didn't mention or if she had mention anything about the bumper because I hadn't picked up the report. But what I did know was that there was no damage to our vehicle prior to the accident. So, New Magic Auto Repair and Windhaven Insurance was in a dispute about the supplement being approved and I was in the middle. I also have a complaint about New Magic how they treated us as well. I've already submitted it.
All I knew was that no one mentioned the bumper until I asked....What about the bumper.
Then on top of it Capital One Auto Finance informed me to send them the check that Windhaven sent me. And Windhaven closed our insurance claim before we got our vehicle back.Mr. Porter informed me that his Supervisors advised him to close it & that was final.
Finish the job Windhaven Insurance Company was our insurance provider when the accident was occurred, but didn't follow through to see if the job was done correctly. And told the repair shop that I needed to file another claim, but I refused because I felt it was fraud. So, this complaint is to notify someone of their behavior and hope that you can help with me with a resolution. Because I am not comfortable not knowing if our vehicle was done satisfactory. I found somethings weren't done correctly.
From: ***
Date: Tue, Apr 9, 2019 at 10:05 AM
Subject: Re: Revdex.com Complaint Case# 90489867 (Ref#XXX-XXXXXXXX-XXXXXXXX-X-XXX)
To: Revdex.com , Ashley *** , Mark Sokola , Bernice Seturino
Cc: Ms *** ,
Ashley this is your claim:
CTXXXXXXXXX
Forwarded message
From: ***
Date: Wed, Apr 10, 2019 at 6:32 PM
Subject: Re: Revdex.com Complaint Case# 90489867 (Ref#XXX-XXXXXXXX-XXXXXXXX-X-XXXX)
To: Revdex.com
All I can see is that they sent my complaint to another person. I have to wait for a response from their findings
To whom it may concern:
The claim was reported as a front end collision with damages to the front end only. The estimate for the front end damages was paid out for all related damages. The customers chosen repair shop submitted a supplement for non-related damages to the rear end and the supplement is denied at this time. There is no documentation presented that would support any damage to the rear end being part of the collision on the front end.
The customer has been advised the rear end damages are not related and that a new claim for damages to the rear could be made for those damages to be addressed but they would not be addressed on the same claim as front end damages.
All supporting estimates, photos, supplement and photos from the shop have been provided to the complainant and are attached for your review.
Thank you for allowing Windhaven to respond.
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept their resolution because we are still at the same point.
Windhaven response is that the bumper damage isn't consistent with how the accident occured.
My point is this that on Feb. 5, 2019 my 2011 GMC Sierra truck had no damage to it prior to the accident at approximately 6:35 am.
But it had several parts that was damaged.
My problem is how did the bumper get damaged.
I've been asking for before
photos of the truck and after photos
The photos that Ms. emailed aren't good images or photo shots. The left side near the bumper had markings that looked like it said J Fand the bumper was pointed upward. I could not see that in the photo.
I also, asked a question. Is it possible for the damage to the bumper been caused if the truck was pinned around?
I've also asked for them to review the Officers video cam footage to see if it was damaged.
I just want answers at this point to find out who is at fault for the damage, because I had to pay for it. And I know that I didn't do it?
Maybe someone from Revdex.com can get me these answers because it seems as though they can't or won't hear me.
Sincerly
I was hit by Windhave insured driver and I called so many times to claim. Not even one representative reponded to my phone even though I called for over 2hrs so many times. How can I claim my accident then?!!! This is horrible company that I have ever experienced
Nobody wants to help! Not my agent or Windhaven so I had to file a Revdex.com complaint to get some answers!
I owe a 2016 Jeep Wrangler and was paying $99 a month with Windhaven. On 3/27 I added a 2005 Honda Accord and on 3/28 Windhaven charged me $294!!!! How did it go up from only paying $99 a month for a 2016 to $294 for adding an old 2005 HONDA ACCORD car?!
I owe a 2016 Jeep Wrangler and was paying $99 a month with Windhaven. On 3/27 I added a 2005 Honda Accord and on 3/28 Windhaven charged me $294!!!! How did it go up from only paying $99 a month for a 2016 to $294 for adding an old 2005 HONDA ACCORD car?!
March 29, 2019
Revdex.com
RE: ***
Revdex.com - XXXXXXXX
Dear Sir:
Thank you very much for your inquiry in reference to the above-mentioned policyholder.
Please be advised that Ms. added the 2005 Honda almost at the end of the policy term and the additional vehicle was rated according to the number of days left on the current policy term. Now the new renewal premium was based on two vehicles for the complete renewal policy term that is why the new premium is higher.
Please feel free to contact our office if any other additional information is needed
Thank you very much for all your help
Respectfully,
Windhaven Underwriters, LLC
(The consumer indicated he/she DID NOT accept the response from the business.)
This doesnt explain anything! I need specific details as to why I was only paying $99 for a 2016 Jeep and suddenly $294 a month for adding a 2005!
April 3, 2019
Revdex.com
RE: ***
Revdex.com Case # XXXXXXXX
Dear Sir:
As we mentioned in our response dated 3/29/19, Ms. was paying approximately $94.00 for her installments during the period of 10/9/18 to 4/9/19 because she only had one vehicle on her policy. Then almost at the end of the policy term she added a second vehicle and then she replaced vehicles in which the premium increased. Now at renewal time we have two vehicles instead of one and that is the reason why the premium has increased.
Please let us know if there is any other clarification needed.
Respectfully,
Windhaven Underwriters, LLC
(The consumer indicated he/she DID NOT accept the response from the business.)
Revdex.com please advise windhaven that I need a professional person to contact me and explain in details why I am paying almost $300 a month for 2 cars. I am suppose to receive a discount for adding a 2nd vehicle.
My car was badly hit by a Windhaven policy holder on December 27, 2018. I filed a claim the next day. It is now March 28, 2019 I'm still waiting.
My car was badly damaged due to an accident caused by a Windhaven policy holder on December 27, 2018. It is now March 28, 2019 I still haven't heard from them regarding my car, nor reimbursement for a car rental. I called the very next day on the 28th and filed a claim. An adjuster by the name of *** called me on the 1st of January to tell me they spoke to their policy holder and they admit being at fault. She told me they would work on my claim and I would hear from them soon. When I asked about car rental, she said they pay up to $30 a day plus rental fees. I rented a car on the 28th of January and returned it on the 25th of February even though I still had not heard from the adjuster regarding my car. I submitted the charges of $783.63 for reimbursement on the 25th of February and I'm still waiting for that as well. They send two different people at two different times to assess the damage in February. From then on, I called them three times to find out what was going on with the claim and all three times I was told a different adjuster was handling my claim. I get to talk to one one time and was told she was waiting on a settlement amount approval from her boss. As I'm sitting here writing this on March 28, 2019, I'm still waiting to hear from them. That is pass the three months given in FL for insurance companies to either pay or deny a claim.
I would like someone from Windhaven insurance to call me and tell me they either going to fix my car or if they totaled it to pay me a reasonable amount for it. In addition, I need them to reimburse me for the $763.63 for the car rental.
To whom it may concern. We are in receipt of your correspondence. At the time of this response we have made contact with *** to handle her damages and we have issued a payment for her rental bill. Thank you for allowing us to respond.
Company never contacted the Lien holder. Lien holder won't send documents to GAP insurance until then.
Accident date: 12/05/2017
Claim number: CNXXXXXXXX-XXX-XXX
Sales Representative: Maryann Serrata
I've been trying for over 1 year to get the Insurance Company to contact either the GAP or Capital One (lien holder) to declare the vehicle as a total loss.
Contact the GAP insurance and/or Capital One and send the necessary paperwork to declare the vehicle a loss.
To whom it may concern.
We have called and left a voicemail requesting a return call from the complainant each day for the past four days. We need some additional information and stand ready to discuss the claim with the complainant to assist.
Thank you for allowing us to respond.
(The consumer indicated he/she DID NOT accept the response from the business.)
They do not need to call me, all they have to do is contact Capital One and report that they totalled the car.
Unfortunately we are unable to respond to the complainant's concerns because we have not received a return phone call to discuss.
(The consumer indicated he/she DID NOT accept the response from the business.)
ALL I NEED IS FOR WINDHAVEN TO CONTACT CAPITAL ONE. However, if Windhaven thinks they need to talk to me before they can make a phone call, they can call me.
I can't give any stars to this company. Their insured but me on 1/4/2019. My car was ready (Service King) on 2/22. Service King asked for proof of payment and they did not give that until 2/28. Now they only want to pay me for 18 days of car rental because they feel 38 days was unnecessarily long for the work that needed to be done. The time taken by Service was totally out of my control.
They never answer my call. I left a message. They never call me back.
On 02/11/2019 I got a demand letter about an accident happened on 04/24/2017. They asked me for damages compensation of more than 15,000 dollars.
I notified Windhaven about the letter. They said they would see about the claim and would call me back. They never called me back.
On 03/09/2019 I got a summon to the court regarding the accident.
On 03/11/2019 I called Windhaven to notify them about the summon. I got directed to a voice mail. I left a message explaining my situation and asked for them to call me back. The voice mail stated that they promised to call me back within the day if the call was made before 3 p.m (which it was) or the next day if it was made after 3 p.m.
Two days past, I received no call at all. I kept calling them everyday but got the same result.
I want Windhaven to answer my call and handle the claim properly. I want them to keep their promise. I don't want anymore delays or avoiding responsibility from them.
Claim Number: ICNXXXXXXXX-XXX.
This involved settlement of the property damage sustained as a result of the accident which occurred on April 24, 2017.
This accident involved comparative negligence.
We have contact the insured and discussed this matter, confirmed he has the correct contact information in case he need to reach out to Windhaven again.
We have settled the property damage for $ 7,997.21, have issued settlement draft and pending dismissal of the lawsuit.
The insured has received a confirmation email of the settlement.
If additional information is needed, please contact claim representative *** or BI manager *** @ XXX-XXX-XXXX extension ***
Thank you for your attention.
Failed to pay Medicaid lien and hospital bill. Has not responded to our requests.
RE:
Our client: ***
DOA: 2/15/17
Claim #: WIN01573921-001-002
Following our request on June 19, 2017 for our client's PIP log, the Windhaven adjuster, *** called our office and informed us that they could not provide it because their was a PIP suit and it was with the litigation department. On December 14, 2018, we called Windhaven to inform them that since this case was settled on November 14, 2018 and we needed the PIP log and status of the PIP suit. Their rep informed us that the former adjuster was fired for trying to harm the company by providing false information, and there was never a PIP suit. The rep emailed the PIP logs the same day, and said that a new adjuster would be assigned in a few days. On December 17, 2018, we sent a fax to inform them of a Medicaid lien. On January 16, 2019, we provided the EMC determination (that increases the PIP benefits from $2,500 to $10,000 minus the $1,000 deductible); the Medicaid lien, and the bills from the providers. We also requested an updated PIP log reflected those payments. To date we have not heard from Windhaven. On March 13, 2018 *** called to for the status of the unpaid lien and hospital bill. The rep said that no adjuster has been assigned, and proceeded to transfer the call to a supervisor named Anagency Picos at extension 4941. Her voicemail assured that she returned all calls by the next business day by 3pm. *** left a message that our client has been waiting months to receive his settlement, and if we did not hear back from them the next day, we would file a formal complaint.
Please pay as soon as possible the Medicaid lien and the Heart of Florida Hospital bill under the PIP benefits available. Then, to fax an updated PIP log.
Please allow this to serve as Windhaven Insurance Company's follow up response to the above reference request for service. A review of the file indicates that Windhaven Insurance Company has not purposely delayed the payment for lien and hospital bill. Windhaven has afforded coverage for this Personal Injury claim and has paid all of the medical bills that have been received and that are owed as per the medicare fee schedule after applying the $1,000 deductible. The PIP benefits have also been extended to $10,000.00.
A copy of the PIP log was also provided to ***@vegalawgroup.com
My son was in an accident a month ago with a Windhaven insured. After about 2 weeks they FINALLY accepted liability, but want the POA and title before issuing any kind of agreement for compensation. I don't trust this company because I can't get anyone to answer the phone, the extensions never work and there's a different adjuster assigned to the claim every other day. There's no way I am handing over the title until I get an agreement in writing but that could take a year the way it's looking. Worst customer service EVER.
I got into a car accident on feb 13th in the begginning I was told I had full coverages to cover the cost of an accident,new vehicle wasnt added
this started feb 8-16 and still isnt resolved, they cancelled my policy also the adjuster claimed there was nothing he could do (windhaven), also called FLINSCO (florida first insurance) *** the rep never added my new vehicle so that it was on my policy my car accident happend feb 13th. I was told I had full coverage in the beginnning I paid all this money for nothing! said she made numerous attempts to contact me while I made numerous attempts to contact them regardless of what there records show I really dont care because they lie., she should have added my vehicle regardless, and to charge people to add a vehicle is so ridiculous. get on giecos level windhaven at the touch of my mobile app all I had to do was add my vehicle. so in the mean time I have everyone on me wanting me to pay my medical bill which THEY should have covered, the totaled car which THEY should have covered, the man who hit me WHO THEY SHPOULD HAVE COVERED AND CALLED HIS insurance VICE VERSA. they dont care about there clients, they play with peoples lives and think its a game. well im not one to be played with.if something isnt done IMMEDIATLEY I will have a lawyer involved. and progressive and his lawyer (the mans insurance who hit me) needs this proper coverage information by march 18th and resolved immediatley!
I want my vehicle added to the policy like i asked. i want my full coverage like i asked.
March 13, 2019
Revdex.com
RE: ***
Revdex.com: XXXXXXXX
Dear Sir:
Thank you very much for your inquiry in reference to the above-mentioned client.
Please be advised that our records reflected that we sent a suspense letter to Mr. requesting his signatures and supporting documentation indicating the date that he became the owner of the 2019 Nissan and the date that that he sold the 2015 Hyundai; for example, copy of the buyers order or copy bill of sales.
We will review the relevant documents as soon as Mr. provides them to us, and a decision will be made.
Please feel free to contact our office if any additional information is needed.
Sincerely,
Windhaven Underwriters, LLC
I hit a deer in October and file a claim. The adjuster *** called me back once. I called him back so many times. He never returned my phone call. My car broke down in February. I finally got in contact with Alejabdro Perez and he said he closed the claim due to no contact. They Reinstate the claim and they are not paying for my motor due me not contacting him back when I file a claim in October which is a lie.
I want my motor fixed due to me hitting a deer
Thank you for allowing us to review this matter. It appears the damages from this loss that occurred on 10/5/2018, was inspected and paid within three days of the complainant's response to our contact attempts. This inspection included all damages we could relate to the reported incident. When we could not reach the complainant by phone when the loss was first reported, we sent both a contact letter and a letter advising the complainant of her responsibility to mitigate her damages. Subsequent damages to the engine could not be related to the original incident and/or was as a result of not mitigating further damage by continuing to use the vehicle from the date of the loss until the time the vehicle was presented for inspection. I hope this clarifys the issue.