Windhaven Insurance Company

It has been 75 days since my car accident and I have yet to receive payment for my totaled vehicle and rental reimbursement.
I was involved in a car accident in August 12, 2019 my car wasn't picked up from the tow yard until the end of September after going back and forth with them and then stating they couldn't locate my vehicle and myself contacting the tow company to confirm on numerous occasions that it was there. Last week I finally got to talk to someone who seemed somewhat helpful and knowledgeable, but apparently I was wrong because she assured me that my payment was going to be overnighted to me as soon as they received my title and paperwork back. I paid $25.50 to overnight everything to them so that they would have it by noon on Friday, October 18, 2019. I emailed to confirm that it was received on Monday, October 21, 2019 at which time they confirmed that it was received. Then on Tuesday, October 22, 2019 they emailed me to confirm the mailing address for the overnight delivery of my check and I still have not received it!!!! We are on day 75 since my accident and still NO payment! This is ridiculous and unheard of! Now I can't get anyone to reply to my emails, answer my calls, or respond to my voicemails!

Was struck by their insured *** on 10/7/2019 the young 21 year old forwarded me her insurance information a claim was filled the following day claim number CFL19127432 (inside adjuster *** @XXX-XXX-XXXX Ext 8133) its been around a month they said my vehicle was a total loss and just waiting on the insured to call with a statement to get the claim processed. The insured said she already called and the inside adjust says she hasn't called. We have a witness (info that was forwarded to the inside adjuster)as well as my wife was in the vehicle when the accident took place. The insured was willing to pay out of pocket and admitted fault when she said she would pay cash for the repairs vs filling a claim and couldn't pay due to suspension damage. I just want to get this claim processed and move on. I have left messages for the inside adjust multiple times with no response. If we don't get this resolved within the week or so I will have to file a police report and contact my lawyer and file legal action agents Windhaven Insurance and or their insured Marleisia Ortiz.
Product_Or_Service: Car accident
Order_Number: n/a
Account_Number: CFLXXXXXXXX

After several attempts, my request still has not been handled.
I purchased auto insurance from Estrella Insurance on 12/29/2017 with the insurance provider as Windhaven Insurance policy #WIN01704849-03. Shortly after making the down payment, I received a letter from Windhaven indicating that they were missing information. I contacted the agent and she indicated that the issue would be handled and to ignore the letter. Shortly after that, I received a letter from the Department of Motor Vehicles stating that they did not have the correct insurance information for my car. I contacted the agent again and was told again that the issue would be resolved by her. The letter stated that I could fax proof of insurance by 1/15/2018 to avoid a suspension of my license also. On the 14th of January, I contacted the DMV who indicated that they had not received any insurance information and I attempted to fax the documents but was told it takes approximately 14 days for them to be processed and my license may be suspended in the meantime, which it was. I called for a status check the beginning of February, my license was still suspended and they asked for my insurance information via the automated phone service and proceeded to immediately unsuspend my license. In March 2018, I applied for a job with the United Postal Service which requires a driver's license check for the position I applied for. Upon completing the check, I was denied for the job due to a suspension on my license from 1/15/2018. Even though my license was not currently suspended, it was still showing on my driving record and my driving record had to be clear for the last 3 years. I contacted the DMV to inquire about the driving record and was told that the suspension entry could be removed because I had insurance at the time and there was no lapse in my coverage but that the insurance company who need to provide specific proof that I was covered. I contacted Windhaven Insurance more than 6 times to request this letter to be faxed to the DMV to clear the entry off of my driving record. I have passed *** else required for my job at the post office except for the driver's license check. After speaking with several agents over the course of months, I have been given excuses, been told that a letter can't be generated, that the letter can't say the information the DMV is requesting, that the letter was sent but officially the DMV has only received 2 incorrect letters. I have even gone directly to my agent at Estrella Insurance on 9/20/19 for her to request the letter from Windhaven Insurance, and she spoke directly to an agent who indicated that they would attempt to compose the letter and fax it but could not provide a copy of the letter or proof it was done. I am in desperate need of a resolution to this. The letter I need must provide specific information that I have provided on several different occasions and what is being sent is an automatically generated letter with none of the pertinent information. I am not being directed to anyone else and there is no other way this issue can be resolved. I have been offered the job 3 times and have been unable to pass *** driver's license check until this entry can be removed. I am not asking for something to be done that was a mistake on my part. I had the insurance coverage before the cancellation date and it just was not correctly reported to Tallahassee within a timely period as I assumed my agent was doing. I really need help with this. Its been almost 2 years now and I still can not get this resolved because they are about to offer me the job again.

I HAVEN'T RECEIVED MY CHECK TO REPAIR MY TRUCK
I WAS WORKING IN NEW YORK HAD A HIT AND RUN AT A HOME DEPOT IN AUBURN,NEW YORK.FILED THE CLAIM (CFIXXXXXXXX) KRISTEN HANDLED MY CLAIM HER EXTENSION # IS 482 I HAVE LEFT SEVERAL MESSAGES FOR THE PAST 3WEEKS AND NOT A PEEP.I TRIED CONTACTING OTHERS WITHOUT SUCCESS. I WAS TOLD THEY WOULD MAIL MY CHECK ON AUGUST 29 AND IT WOULD TAKE 10 DAYS. 6 WEEKS HAVE GONE BY .........

On the day of August 28 I was involve in an accident I call the insurance company I spoke to the adjuster Mr *** (XXX)XXX XXXX ext *** and we agreed that I was going to send some pictures of the damage of my car to him to do the appraisal which was approve on 09/11/2019 for $761,09 plus my deductible for $1000.00 making the total of 1761.09 for the repair of my ca, the body shop send them a supplement asking then for other parts that was not include in the appraisal and that all together it was 1000 dollars more, after the car been seating for more than a week and the owner been calling every single he was very upset he asking me to see if I can pressure for the insurance company to respond the I call them and left a message, next very day Mr *** told me he was gonna refer my claim to am total loss adjuster and they was going to contact me in 48 hours I still waiting with not respond I call Mr *** again few days ago asking him why the new adjuster have not call me and also told him I want to do a rebuilt title to my car even if it lose the value because I want to keep it, he say that is accept to the new adjuster when the assign one for me I still waiting do not want my car to be total lost to please see if he can do am rebuild title even if my car lose the value ,my insurance do not cover rental car I been back and forth to work in public buss and Lyft just finance this Toyota Camry 2009 on 05/25/2019 for $10087.66 from Autonation Chevrolet Dealer the body shop owner do not understand why do they want to total lost my car when is
in so very good condition just because they do not want to pay the extra $1000 in the mean while I still waiting for them to make a decision and keep giving me the run around or playing some Cain of game
I do not want my car to be total loss if they do not want to cover the expensive to fix my car I want a rebuild title..I will pay for any extra from my pocket
Product_Or_Service: Auto Nation
Order_Number: Claim number CFL1911
Account_Number: ICNXXXXXXXX-XX

Windhaven took my insurance payment then cancelled my policy 6 days later indicating they didn't receive document that was never requested.
09/23/2019 payment made and 10/01/19 cancelled after payment and documents received

This is my insurance car company
MY car was hit while it was parkedalmost one month a
WindHaven is not returned my calls and neither my lawyer call

MY car was hit while it was parked almost one month ago.WindHaven our insurance company is not returned our calls and neither my lawyer calls

*** who is the Claims Representative and her contact number is: X-XXX-XXX-XXXX ext XXXXX called us only ones offering 3000 thousand dollars .

We told her we will ask our lawyer and also we need to explored with the insurance of the person that hit our car (Progressive) but we never were able to contacted WindHaven again

The claim number is CFLXXXXXXXX-XX

I file a claim for damages to my 2014 dodge ram truck, I received 3 estimates from different body shops, all exceed 4,000 in damages.
On 9/5/2019 my dodge ram 1500 was involved in an incident, 3 different body shops came back with estimates of 4,000+, Windhaven estimate is 1,500. I immediately called the field appraiser "***" to ask how did this happen, he informed me that he was told to remove pictures from his appraisal by my adjuster *** he stated he was told "some of his pictures are of previous damage". I then contacted the company who signed me up "Freeway Insurance" to see if they had copies of the photos they took at the time of purchasing the policy, luckily for me they did, and was happy to email them to me. The pictures clearly show no scratches, scars or dents when the policy was purchased. Mr. told me to contact Mrs Gutierrez to explain the problem, that has been impossible, 2 hours on hold then the phone will just hang up.

My complaint is referenced to their non compliance to process my accident claim and vehicle repairs.
I was the Victim of a Car Accident on August 30, 2019, where the At-Fault Driver, Michaelo Raphael (Insured), Insured by Windhaven Insurance, admitted he was 100% at fault in the accident to the Hillsborough County Sheriff's Deputy on the scene, who then issued a Police Report # XX-XXXXXX, which rendered the insured 100% At-Fault and placed as Driver No.1. The insured admitted to my Insurance Adjuster, *** Progressive Insurance tel: XXX-XXX-XXXX, claim no. XX-XXXXXXX. Mr. Cleland immediately obtained the insureds statement where admitted to 100% Liability and At-Fault for the accident. *** is the Claim Representative for Windhaven Insurance, (XXX) XXX-XXXX, Ex: 8056, Claim No: CFL-XXXXXXXX-XX, has made no effort to process my claim, to include; obtaining a sworn statement after day 1 of the accident, processing the claim, assessing the damages to my vehicle, assigning a bodyshop or a mechanic, providing a rental vehicle, not obtaining a Police Report, obtaining a statement from their Insured, ***, and not accepting Liability with all the evidence available in this obvious simple rear-end collision. I've tried to call Mr. Stiff of Windhaven over a dozen times and have only spoken to him twice where he does not want to do anything until conducts his investigation which he claims for the time being involves obtaining the Police Report, which Progressive Insurance determines its not necessary in a rear-end case, they're supposedly still trying to get a whole of there insured of the true insured after 4 weeks now and progressive got his statement in 2 days. Windhaven has only sent me a former letter as to their investigation and that I should seek vehicle repair and car rental from my insurance company (Progressive Insurance) in the interim, totally trying to throw the liability away from them and place the financial burden on me, where Windhaven Insurance is 100% at Fault. It's been 4 weeks and I'm driving my vehicle with damages which is appalling. I seek assistance from Revdex.com so Windhaven Insurance at first admit to 100 Liability and initiate processing my claim and initiate vehicl m mm P.M. ok I Job in P.M. e repairs ASAP, and provide a rental vehicle at their cost throughout the repair process, and not as a reimbursement expense as wrongfully stated in their form letter per Progressive Insurance. *** Stiff as not returned over 8 calls to my Claim Representative, *** In highly unprofessional manner. I seek immediate action, car repairs, a rental vehicle, and an apology. Thank you.

Cancel my policy for none payment only 6 days after my normal automatic bank withdraw payment date (22nd), same day that a submitted a claim (28th).
Cancel my policy for none payment only 6 days after my normal automatic bank withdraw payment date (22nd), same day that a submitted a claim (28th).

I called the 28th of august to process a claim, and the rep never informed me that my payment on the 22nd of august was never processed. They cancel my policy the same day that I called to informed of the claim. August 28th. Why would the rep not tell me that my policy was not active and that a payment was required but rather accepts the claim and give me a confirmation for the insurance to cancel the policy dated from that same date and then states that would not be able to accept the claim do to policy being cancel and stamp as none renewable? Sounds like fraud? Maybe.

DEAR SIRS, WINDHAVEN INSURANCE COMPANY - MIA, FL.
PRESENT BRANCH LOCATIONS
YOUR ORGANIZATION RESIDES CRITICAL GUIDELINES NAT.
DEAR SIRS/ WINDHAVEN INSURANCE COMPANY - MIA, FL.

KINDLY BE AWARE YOUR FILED CLAIM SELOXXXXXXXX-XXX
RESIDES PRESENTLY ENFORCED BY YOUR ORGANIZATION - IN ESSENCE TO YOUR INTERPRETATIONS OF PRESENT MOTOR VEHICLE INSURANCE - PRACTICES -
BASICALLY - YOUR ALLEGATIONS TO COLLECT A FORMAL FALSIFICATED (CLAIM) IN WHERE CORPORATE FRAUD RESIDES PRESENT INSTALLED BY YOUR (CLIENT) RESOLUTION TO CHEAT - ON CRIMINAL GROUNDS HE'S PERSONAL MOTORS VEHICLE INSURANCE CONTRACT & BENEFITS WITH YOUR ORGANIZATION - THIS INDIVIDUAL RESOLVES YOUR ORGANIZATION - IN 100% CONSIDERABLE COMPETENCY DEBT - IN / ON GROUNDS OF INSUBORDINATION COLLECTION AND LIABLE MEDICAL FRAUD- IN THE EVENT YOU PEOPLE FEEL YOUR INSURANCE COMPANY SHOULD BE ELIGIBLE TO VALIDATE SUCH CRIMINAL ACTIONS - YOUR ORGANIZATION NEEDS TO STOP AND ADVICE ITSELF TO ORDER/S BEFORE IS HANDED (DENUNCIATORY) ACTION FROM BY I *** - IN THE EVENT OF YOUR PRESENT (COLLECTION) INVENTIONS AND CORPORATE FRAUD PRACTICED BY YOU PEOPLE - FOLLOWING SUPPOSE STATE OF FLORIDA - CLARIFICATION FOR THOSE THAT IS INSURED AND OPERATE HONEST AND/OR LEGAL KINDLY BE AWARE YOU INSURANCE COMPANY EXACTLY AT THIS - MOMENT OF TIME AND IN REGARDS TO THE CLIENT THAT YOUR SPONSOR TO RESOLVE - CRIMINAL DEBTS - THESE DENBTS IS NOT MY TROUBLES AND YOUR ORGANIZATION/S APPROVAL OF CRIMINAL FRAUDULENT PRACTICES - UPHOLDS YOU PEOPLE - ON FEDERAL INDICTMENT TERRITORIAL GROUNDS - KINDLY NEED TO STOP YOUR FRAUDULENT COLLECTION EXCUSES WITHIN THE FACTS OF CRIMINAL LIABLE POWERHOUSE INSUBORDINATION PLACING DOCUMENTATION OF COLLECTION WITH THE NATIONAL SERVICES BUREAU - IN ESSENCE TO I *** 100% THE SUPPOSE CASE RESPONSIBILITY ACTION OF FLORIDA UNIFORM TRAFFIC CITATION -NOTICE - HAS AND WAS DISMISS BY A FORMAL STATE & FEDERAL JUDGE BASED ON MY ATTORNEYS AUTHENTICITY IN COMPLIANCE OF THE TRUTH - PERTINENT TO LIABLE INVESTIGATION BY CITY - AUTHORITY - CITY OF MIAMI POLICE DEPT. AND ITS COMPETENCY FAILURE AND DISCRIMINATORY LIABLE INVESTIGATIONS DEBTS

WARNING - ADVISORY - TO WINDHAVEN INS. CO.
(GENTLEMAN) YOUR - PARTY & ORGANIZATION IS BARGAINING HARD FOR A TOTAL FEDERAL INDICTMENT AND CRITICAL POWERFUL SUITS SIR/S

PLEASE BE KIND WITH YOUR PRESENT FINANCIAL WELFARE SIR/S

refund was promised but the company is filibustering over documentation I have already submitted multiple times.
I have been in contact with windhaven and trying to get a refund for a policy left active from 5/2018, the date of sale for the vehicle covered, until 8/2019. The company offered a refund but has since refused to provide it, stating that the proof of sale is not valid. They have asked for a handwritten cancelation request which has been provided and I have given them not only the proof of sale, a receipt from peddle. com, but also the offer id and the url to check for themselves for confirmation with peddle.com that the vehicle has been sold to them on the date specified in the receipt. I have attached the most recent transcript from a conversation between a windhaven rep and myself. I am at wits end with this company and their obvious evasion tactics. Please help me get the promised refund and stop them from doing this to their customers in the future. its absolutely ridiculous that ive been contending with them regarding this issue for going on two months now...

Insurance company denied to State of Florida that I had insurance twice resulting in suspension of my license, license plate and registration.
I purchased a new vehicle and added it to my insurance. On Sept 3 I received a letter from Florida Highway safety and motor vehicles saying I needed to prove I had insurance because the insurance had denied my coverage. I called the insurance and they gave me all the info I needed. I then called Florida department of highway and motor vehicles automated system and gave them all my info and I received fax confirmation everything was fine. On 9/16/2019 I received a letter in the mail saying my license, license plate and registration were suspended and to immediately turn it in. Resulting now in not being able to drive my new car and paying for uber to get to work and making me have to go out of my way to get this fixed. I could of been arrested if I was pulled over for a mistake they made and now to get my license reinstated I hope they ***'t even think of making me pay for it. I know we are human and make mistakes but this error is just too serious. I am not only upset with the insurance but with The Florida department of highway and motor vehicles but I will file a separate complaint directly with them.

I havent received payment that I was approved for from this insurance company
My car was hit by a Windhaven Policy Holder on 8/22/2019. I called the insurance company and provided the necessary information. I was told as of 9/5/2015 that I was approved, and a payment was going to be sent out that day, along with the estimate by email. Today makes over a week, and they have yet to send the payment, I called today the payment was still pending, with no explanation as to why. My adjuster name is Shakia Williams. I spoke with her Supervisor *** who was the one that approved me for payment. She told me to rent a vehicle and that I was cleared to take my car to a mechanic, which I did. The mechanic has ordered parts based off the estimate sheet I gave him, now the car is almost ready and I can't pay them because I don't have the money. As well I have rented a vehicle as stated with money out of my own pocket, which Im supposed to get reimbursed for. They are very unprofessional in this office and refuse to return phone calls or emails.

see attachment

The company refuse to pay for my claim
On July 25, my car was hit by the car of my co-worker, who is a holder of WindHaven policy. I and the policy holder immediately called the company, the WindHaven client confirmed that the accident was due to her fault, and I opened the claim # CTXXXXXXXXX. A couple of days later the appraiser came to make an estimate. He told me the company would contact me within a week. But they never contacted me. They ignored my calls and voicemail. They are literally impossible to contact. They never answer their phones and never call back. A couple of days ago I received a letter saying that they would not pay the claim because they could not contact their client. It's just not true. Their client spoke to a representative of the company on July 25, and since then
she has tried to contact them many times (the last time she called them on September 11), they ignore her calls, same way as mine.
The amount disputed ($474.33 - estimate provided by an independent company for car repair plus $180 for 4 days of car rental, totaling $654.33)

failing to fairly compensate me

My truck was hit by their client who failed to stop at a red light. Wind haven is refusing to pay for my losses. They only want to pay 70% of claim. I was told that I should look both ways before proceeding through a green light.

They lie about insurance policies being cancel while they are actually active!!!
I was hit by person while parked. We exchanged insurance information and this person was at fault therefore his insurance was responsible for fixing the damages in my vehicle. The officer that showed up to the accident cite verified that this individual insurance was active and turns out according WINDHAVEN INSURANCE COMPANY this Person is uninsured! I called the officer and he was able to verify that his insurance is very much active. This place is ripping off people as well as committing fraud by lying to not pay for claims that they are responsible for.

Do not insure your vehicle with Windhaven. They are rude, slow and do not make changes properly when you request it. I wanted to exclude a driver since a month ago still no changes have been made. They even charged me more on my insurance. Close down this insurance place they are just *** based in florida, I deal with the texas.

No Repsonse from company regarding my vehicle being rear ended by their policy holder.
I have repeatedly tried to contact my adjuster for a resolution to my vehicle being repaired. Now emails are being undelivered because the email has been deactivated. Her phone extension hangs up. I have tried calling to get another human being involved and get nothing. No one will answer the call. It has been 3 weeks with no resolution and no one will answer the phone.