WeatherTech Automotive Accessories

I purchases Weather Tech liners for our truck. The front liners fit fine. The back liner is too wide it does not fit. I need to return/get a refund for the back liners. I have contacted weather tech 2x by email and 2x by phone ( I was always caller 154 in the que!)
Please help me resolve this.
Thank you
Mary

My ordered was placed on December 9, 2019. I have been trying to obtain an authorization number to return an item. I submitted a request online with no response. I have been on hold multiple times with customer service to have their phone system disconnect me. The wait times are absurd to be informed you are caller 240! Weathertech has a 30 day return policy which will conveniently expire before I receive an authorization number.

I purchases Weather Tech liners for our truck. The front liners fit fine. The back liner is too wide it does not fit. I need to return/get a refund for the back liners. I have contacted weather tech 2x by email and 2x by phone ( I was always caller 154 in the que!)
Please help me resolve this.
Thank you
Mary

My ordered was placed on December 9, 2019. I have been trying to obtain an authorization number to return an item. I submitted a request online with no response. I have been on hold multiple times with customer service to have their phone system disconnect me. The wait times are absurd to be informed you are caller 240! Weathertech has a 30 day return policy which will conveniently expire before I receive an authorization number.

Seriously? Not what we THINK, but what we know. Ordered the incorrect item for Christmas gift and attempted a return. Weathertech makes this a PUNITIVE exercise at best. SERIOUSLY?!?!?! We are 48 minutes on hold simply for return authorizations number. SERIOUSLY?!?!?! And, still waiting. Honestly, it feels like we are being punished for a simple request. What? You want us not to call? They don’t even issue a number via email. Tried that, they just say they’ll be in touch. NOTHING!!!! I cannot imagine the staff there and what they must deal with hearing from so many upset customers. WEATHERTECH!!!! Why are you not listening?! Why must we write a complaint to get your attention for a return authorization number?!?! FIX IT! You just lost another customer!

I ordered a cup phone holder on December 9. It's now almost a month later and we haven't seen any phone holder, even though the $33.98 was deducted from my credit card about 10 hours after I sent the order by email. If it were possible, I would rate this transaction in negative stars. This is a scam. Don't fall for it, Friends.

I submitted a request for return code over a week ago. A WeatherTech rep was supposed to get back to me. Still waiting. Also on hold with 200 people ahead of me.

I’ve called customer service on 6 occasions on 3 different days and the call que is 230 plus calls waiting for service each time. Three of the times I called, after a few minutes on hold the line disconnects.

I’ve completed the online request for a return authorization number with the explanation, I received a cupfone as a gift but I need to exchange for the correct sized cupfone. The online request had not been replied too, 10 business days.

I purchases Weather Tech liners for our truck. The front liners fit fine. The back liner is too wide it does not fit. I need to return/get a refund for the back liners. I have contacted weather tech 2x by email and 2x by phone ( I was always caller 154 in the que!)
Please help me resolve this.
Thank you
Mary

My ordered was placed on December 9, 2019. I have been trying to obtain an authorization number to return an item. I submitted a request online with no response. I have been on hold multiple times with customer service to have their phone system disconnect me. The wait times are absurd to be informed you are caller 240! Weathertech has a 30 day return policy which will conveniently expire before I receive an authorization number.

Seriously? Not what we THINK, but what we know. Ordered the incorrect item for Christmas gift and attempted a return. Weathertech makes this a PUNITIVE exercise at best. SERIOUSLY?!?!?! We are 48 minutes on hold simply for return authorizations number. SERIOUSLY?!?!?! And, still waiting. Honestly, it feels like we are being punished for a simple request. What? You want us not to call? They don’t even issue a number via email. Tried that, they just say they’ll be in touch. NOTHING!!!! I cannot imagine the staff there and what they must deal with hearing from so many upset customers. WEATHERTECH!!!! Why are you not listening?! Why must we write a complaint to get your attention for a return authorization number?!?! FIX IT! You just lost another customer!

I ordered a cup phone holder on December 9. It's now almost a month later and we haven't seen any phone holder, even though the $33.98 was deducted from my credit card about 10 hours after I sent the order by email. If it were possible, I would rate this transaction in negative stars. This is a scam. Don't fall for it, Friends.

I submitted a request for return code over a week ago. A WeatherTech rep was supposed to get back to me. Still waiting. Also on hold with 200 people ahead of me.

I’ve called customer service on 6 occasions on 3 different days and the call que is 230 plus calls waiting for service each time. Three of the times I called, after a few minutes on hold the line disconnects.

I’ve completed the online request for a return authorization number with the explanation, I received a cupfone as a gift but I need to exchange for the correct sized cupfone. The online request had not been replied too, 10 business days.

I ordered floor mats. I ordered the wrong mat for the front driver's side. I have attempted to call to request a return approval to exchange the mat. I have called several times a day for since Christmas. I am told that I am either 211 or 217 in line on the phone. I don't see how I am always the same # in line even if I call different times. This is unacceptable. They need to spend some of the money they spend on tv ads on their customer service staffing. Their product may or may not be good - I don't know - but their customer service is so bad I would not advise anyone to purchase anything from them. Customers have 30 days to return a product but you cannot get through to get the return info/approval at all - so the 30 days would expire before you could proceed with a return. This is an unprofessional, dishonest company - do not order anything from them. I am leaving a star rating ONLY because this form requires it - My rating honestly is 0.

Terrible customer service. Ordered two products 12-19-2019. Never shipped although I paid extra for three day shipping. Tried to contact by phone several times....always over a hundred callers ahead waiting...as many as 270 callers ahead waiting. Tried e-mailing three times for response...no response at all. Terrible customer service...the woest I've experienced in the USA in 57 years!

Our 84 year old mother gave each of her children and our spouses cup holders for Christmas. When we opened our packages, none of the packages had the key insert that allows you to adjust the holder to fit your vehicle. We tried to call WeatherTech, but where told there were 254 callers ahead of us. We gave up. We don't want to tell mom about the problem with her gift because it would upset her. What a waste.

Received a cup holder for Christmas. It did not have the separate piece that allows you to adjust the size of the holder to fit your car. I called them to ask them to send me the piece but the automated message said there were almost 300 callers ahead of me. Pretty incompetent outfit if you ask me.

Terrible Customer Service........WeatherTech makes it virtually impossible to return a product (mine is their CupFone).
In order to make a return you have to obtain a "return authorization from the company (and pay postage), However there is no way to reasonably comply with this requirement.
If you read the other reviews you will see that WeatherTech makes it either impossible or incredibly time consuming to communicate with them.
I have attempted called them for a week now, and either there are so many calls in the waiting line that their phone system is out of order; or I am the 298th person in line.
One week ago I went online to request a return authorization and have not had a reply to that either. Very dissatisfied, and do not recommend this company.

I ordered over $350 in seat covers for two of my cars. When selecting a seat cover they ask for your vehicle's Make, Model and Year, so it will fit. WRONG! the back seat cover is a generic one size fits all cover that didn't actually fit either car! Not only was the size wrong, but none of the seat belts are usable with it in place! I called to resolve this issue, see if maybe they sent the wrong seat cover out but there were 258 callers ahead of me. In 2 hours the number went down to 130 before their system dropped the call. I called back the next day and had the same problem. I WANT MY MONEY BACK!