WeatherTech Automotive Accessories Reviews (%countItem)
WeatherTech Automotive Accessories Rating
Address: 1 MacNeil Ct, Bolingbrook, Illinois, United States, 60440-4903
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To Whom It May Concern,
Last week before Christmas my wife were out running errands and it got real warm so I decided to open the back windows.
As soon as my left rear window opened my wife and I hear a loud pop/crack kind of sound.
I looked in my outside mirror and noticed something flying near my truck, then it dawned on me that it was my left rear side window deflector.
It was too late to stop or turn back because it was run over by oncoming traffic. In the 3 years I had them on my truck, that has never happened before.
When I went to your website to look for your number to call I noticed I have a lifetime limited warranty on all the products I’ve purchased from your store.
I tried to contact customer support, but was on hold for an incredible amount of time, I was 275 in queue. I wanted to just order a replacement. NO LUCK !!
I decided to order another rear set for my vehicle and when I received it, to my surprise you had special instructions and clips for keep the side vent deflectors attached to vehicle.
This would prevent it from flying off upon opening rear window, I should have been notified as a past customer of the product and your clips should have been mailed to me.
So as you may surmised, I am an unhappy customer and plan to file a complaint about this. I tried again to call and ask customer support for a refund today but again I was 275 in queue….
Not Happy With Your Company and I will stop recommending your products.
We apologize for the inconvenience. You placed your replacement order on the Internet and did not contact us directly. We normally do warranty replacements for our Customers when contacted directly so we can make sure you receive the correct part. We will issue a credit for your Warranty Replacement.
They have the worst customer service I've ever dealt with.
I bought a rear seat cover and also received one for an xmas present.
It's been 2 weeks and I'm still trying to return one of them.
I filled out their online return form and never received an email back with the RA number so I can return them.
I've called them 4 times at all hours of the day and I'm always 246-287 customers ahead of me.
I'm now on the phone again and was 267 and now after 30 minutes on the phone I'm number 189
DO NOT BUY FROM THEM!!!!!!!
YOU CAN"T RETURN THEIR PRODUCTS unless you want to wait on the phone for more than an hour.
Ray
We apologize for the wait and delay. I see you did receive a Return Authorization and a FedX return label to ship back the merchandise for credit. on January 6th. If you need further assistance please contact the CSR that sent you the Return Authorization.
I am trying to do a return. I have done 2 online requests and NO ONE as responded! I tried calling 2 times first time I was the 243rd person in line! Second time I was 266th person, I waited on hold for 1 hour and then my phone shut down. Do you know how mad I was??? I had actually thought about reordering the laser mats but not now, I just want a return code so I can send them back. My first request was 12/27/19, second 1/2/2020.
We apologize for the delay. I am having an email assistant contact you with the Return and a FedX prepaid label.
Customer Service is a disgrace. I have been trying for 3 weeks to speak to someone regarding a return. I am always caller 200+. I have submitted the form with my order number to get a Return Label from them 2x. Both times "someone will get back to you shortly." It's been over 2 weeks. It should not be this difficult to return something.
We apologize for the delay and in convenience. We will have an email Assistant be in contact with you shortly with a RA and Federal Express Prepaid label.
Always 200-300 callers ahead of mine. Really? Do NOT trust this company! Terrible customer serivice! Floor liners smell like sour grass! Took them out and washed them and aired out the car. Existing carpet in new car now smells like sour grass! Entire family owns Weathertech.... never an issue. Something has gone very wrong with this company!
We apologize for the delay. We have not had an issue with a sour grass smell from our floorliners. I am willing to replace them and have the other floorliners brought back for Quality to take a look at them. I will email you directly to get your information.
I have been trying for 3 days to returned an item. You just can’t get a customer service representative to get a returned authorization number. The products are nice but customer service is the worst. In addition I can’t even get an email response....
We apologize for the inconvenience and the delay. I see a RA has been set up as well as a tag has been sent for you to ship back your floorliners. A credit will be issued to your PalPal account upon return.
Received item as a gift. Item was for wrong year of vehicle and doesn’t fit. Tried numerous times to contact via phone over 3 different days but was informed by automated system I was between 250 and 265 in line to answer. Also have tried sending 3 emails but got no response to them either. Sad to think they have a A+ rating when this happens
We apologize for the delay and the inconvenience. We are more than willing to exchange the Side Window Deflectors, I called the number listed above and left a message. I will email you a return label and if you would respond to my email with the Side Window Deflectors you need I will be more than happy to send them out right away.
I ordered a product as a gift & ordered the wrong vehicle model. I want to exchange it for the correct one. There website says you must get a return code to return it or it will not be accepted. I have called at least 5-6 times & always says there are 200+ callers ahead. I have filled out a return request 3 times on line & receive an email each time saying a representative will respond shortly. I have not received any response & it says I only have 30 days to return it, not to mention the gift recipient still has no gift !! I looked up complaints online & the complaints are endless saying the same thing & basically you can't return anything to this company because you can never get there return code.
We apologize for the delay and inconvenience. We have created the RA and will be sending with a *** Prepaid label. As soon as the Floorliners are received we will issue a credit for 209.90 + tax. Thank you.
I placed an order on the morning of Friday, December 20th. I paid for 2-day delivery, expecting the product to be delivered on Tuesday December 24th. When it was not delivered, I emailed the company and told them of my disappointment with them. I did not receive a response. The item finally arrived on December 31st, a full week after I was expecting to receive it. I was still charged for the 2-day delivery. I emailed the company again today , January 6, 2020, and am still waiting for a response. I would like to be reimbursed for the 2-day delivery.
We apologize for the delay in shipping the product and a refund has been made to your account for $17.00. You should see it on your account in the next 24 to 72 hours. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID and find that this resolution is satisfactory to me.
Sincerely,
Lynne S
I placed an order on the morning of Friday, December 20th. I paid for 2-day delivery, expecting the product to be delivered on Tuesday December 24th. When it was not delivered, I emailed the company and told them of my disappointment with them. I did not receive a response. The item finally arrived on December 31st, a full week after I was expecting to receive it. I was still charged for the 2-day delivery. I emailed the company again today , January 6, 2020, and am still waiting for a response. I would like to be reimbursed for the 2-day delivery.
We apologize for the delay in shipping the product and a refund has been made to your account for $17.00. You should see it on your account in the next 24 to 72 hours. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID and find that this resolution is satisfactory to me.
Sincerely,
Lynne S
Received item as a gift. Item was for wrong year of vehicle and doesn’t fit. Tried numerous times to contact via phone over 3 different days but was informed by automated system I was between 250 and 265 in line to answer. Also have tried sending 3 emails but got no response to them either. Sad to think they have a A+ rating when this happens
We apologize for the delay and the inconvenience. We are more than willing to exchange the Side Window Deflectors, I called the number listed above and left a message. I will email you a return label and if you would respond to my email with the Side Window Deflectors you need I will be more than happy to send them out right away.
I ordered a product as a gift & ordered the wrong vehicle model. I want to exchange it for the correct one. There website says you must get a return code to return it or it will not be accepted. I have called at least 5-6 times & always says there are 200+ callers ahead. I have filled out a return request 3 times on line & receive an email each time saying a representative will respond shortly. I have not received any response & it says I only have 30 days to return it, not to mention the gift recipient still has no gift !! I looked up complaints online & the complaints are endless saying the same thing & basically you can't return anything to this company because you can never get there return code.
We apologize for the delay and inconvenience. We have created the RA and will be sending with a *** Prepaid label. As soon as the Floorliners are received we will issue a credit for 209.90 + tax. Thank you.
I placed an order on the morning of Friday, December 20th. I paid for 2-day delivery, expecting the product to be delivered on Tuesday December 24th. When it was not delivered, I emailed the company and told them of my disappointment with them. I did not receive a response. The item finally arrived on December 31st, a full week after I was expecting to receive it. I was still charged for the 2-day delivery. I emailed the company again today , January 6, 2020, and am still waiting for a response. I would like to be reimbursed for the 2-day delivery.
We apologize for the delay in shipping the product and a refund has been made to your account for $17.00. You should see it on your account in the next 24 to 72 hours. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID and find that this resolution is satisfactory to me.
Sincerely,
Lynne S
Received item as a gift. Item was for wrong year of vehicle and doesn’t fit. Tried numerous times to contact via phone over 3 different days but was informed by automated system I was between 250 and 265 in line to answer. Also have tried sending 3 emails but got no response to them either. Sad to think they have a A+ rating when this happens
We apologize for the delay and the inconvenience. We are more than willing to exchange the Side Window Deflectors, I called the number listed above and left a message. I will email you a return label and if you would respond to my email with the Side Window Deflectors you need I will be more than happy to send them out right away.
I ordered a product as a gift & ordered the wrong vehicle model. I want to exchange it for the correct one. There website says you must get a return code to return it or it will not be accepted. I have called at least 5-6 times & always says there are 200+ callers ahead. I have filled out a return request 3 times on line & receive an email each time saying a representative will respond shortly. I have not received any response & it says I only have 30 days to return it, not to mention the gift recipient still has no gift !! I looked up complaints online & the complaints are endless saying the same thing & basically you can't return anything to this company because you can never get there return code.
We apologize for the delay and inconvenience. We have created the RA and will be sending with a *** Prepaid label. As soon as the Floorliners are received we will issue a credit for 209.90 + tax. Thank you.
To Whom It May Concern,
Last week before Christmas my wife were out running errands and it got real warm so I decided to open the back windows.
As soon as my left rear window opened my wife and I hear a loud pop/crack kind of sound.
I looked in my outside mirror and noticed something flying near my truck, then it dawned on me that it was my left rear side window deflector.
It was too late to stop or turn back because it was run over by oncoming traffic. In the 3 years I had them on my truck, that has never happened before.
When I went to your website to look for your number to call I noticed I have a lifetime limited warranty on all the products I’ve purchased from your store.
I tried to contact customer support, but was on hold for an incredible amount of time, I was 275 in queue. I wanted to just order a replacement. NO LUCK !!
I decided to order another rear set for my vehicle and when I received it, to my surprise you had special instructions and clips for keep the side vent deflectors attached to vehicle.
This would prevent it from flying off upon opening rear window, I should have been notified as a past customer of the product and your clips should have been mailed to me.
So as you may surmised, I am an unhappy customer and plan to file a complaint about this. I tried again to call and ask customer support for a refund today but again I was 275 in queue….
Not Happy With Your Company and I will stop recommending your products.
We apologize for the inconvenience. You placed your replacement order on the Internet and did not contact us directly. We normally do warranty replacements for our Customers when contacted directly so we can make sure you receive the correct part. We will issue a credit for your Warranty Replacement.
They have the worst customer service I've ever dealt with.
I bought a rear seat cover and also received one for an xmas present.
It's been 2 weeks and I'm still trying to return one of them.
I filled out their online return form and never received an email back with the RA number so I can return them.
I've called them 4 times at all hours of the day and I'm always 246-287 customers ahead of me.
I'm now on the phone again and was 267 and now after 30 minutes on the phone I'm number 189
DO NOT BUY FROM THEM!!!!!!!
YOU CAN"T RETURN THEIR PRODUCTS unless you want to wait on the phone for more than an hour.
Ray
We apologize for the wait and delay. I see you did receive a Return Authorization and a FedX return label to ship back the merchandise for credit. on January 6th. If you need further assistance please contact the CSR that sent you the Return Authorization.
I am trying to do a return. I have done 2 online requests and NO ONE as responded! I tried calling 2 times first time I was the 243rd person in line! Second time I was 266th person, I waited on hold for 1 hour and then my phone shut down. Do you know how mad I was??? I had actually thought about reordering the laser mats but not now, I just want a return code so I can send them back. My first request was 12/27/19, second 1/2/2020.
We apologize for the delay. I am having an email assistant contact you with the Return and a FedX prepaid label.
Customer Service is a disgrace. I have been trying for 3 weeks to speak to someone regarding a return. I am always caller 200+. I have submitted the form with my order number to get a Return Label from them 2x. Both times "someone will get back to you shortly." It's been over 2 weeks. It should not be this difficult to return something.
We apologize for the delay and in convenience. We will have an email Assistant be in contact with you shortly with a RA and Federal Express Prepaid label.
Always 200-300 callers ahead of mine. Really? Do NOT trust this company! Terrible customer serivice! Floor liners smell like sour grass! Took them out and washed them and aired out the car. Existing carpet in new car now smells like sour grass! Entire family owns Weathertech.... never an issue. Something has gone very wrong with this company!
We apologize for the delay. We have not had an issue with a sour grass smell from our floorliners. I am willing to replace them and have the other floorliners brought back for Quality to take a look at them. I will email you directly to get your information.