The patron had a broken strap and requested a replacement, the straps were out of stock and it took some time to process the order, eventually we were able to send her a new strap on Friday 12/23/4:pm, please find more details below: Accessory order number: [redacted] Case reference number: [redacted] Shipment Tracking Number:- [redacted]
TomTom is aware of this issue and we are investigating the root cause in order to correct this immediately but we do not have an ETA of when this will be correctedAs the unit was purchased from a 3rd party retailer " [redacted] ***" we would not be able to issue a refundOnce we have an ETA of when the issue will be resolved we will contact the customer directly through the incident they have created reference # [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments belowI can't return the device to the third party because the device I now have came directly from TomTom, not the third party Also because of the time frame, I have been working with TomTom for several months to get this issue resolved so the time for return to the on-line store has elapsed I guess, based on TomTom's response, I have no choice but to wait for the problem to be resolved, however, I believe that TomTom should do whatever it takes to get this resolved quickly not only myself, but for other [redacted] users.During the meantime, buyers should be made aware of this issue before purchasing this particular device Regards, [redacted]
Revdex.com:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments belowRegards, [redacted] this company has a habit of having you send the device to them and then NOT ENDING THE REPLACEMENT DEVICE BACK OUT TO YOU YES THE PRIOR COMPLAINT WAS DUE TO THE SAME ISSUE ALL I WANT IS MY REPLACEMENT WORKING UNIT BACK
Hi [redacted] , After investigating the case, we have found the below outcome: As per Ref# [redacted] , the order number [redacted] has been fully refunded including the shipping fees on 01/12/01:57:am, the total refund amount is $ 274.99The customer has been notified on the same date by phone and email.BR [redacted] ***TomTom Customer Support Supervisor [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below This company has the worst customer service and zero concern for the quality and functionality of their productI do not have the resources to do what they want me to do before they will fix the faulty device and both their warranty and website detail a simple repair process that they flatly refuse to followObviously they have had several customers with problems similar to mine and they can't afford to fix the problemsThey said as much in an email to meUnfortunately, that goes against their written warranty and policy on their website.This company will be quickly outdone by the competitionI am sending my faulty device to their corporate office in the United StatesI am done dealing with their horrible Indian customer serviceThey can either fix my device or throw the damn thing awayI have already spent more time trying to get the thing fixed than it is worth.Simply a poor product from a poor company Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below This is the same response I have received for over days now The original unit was purchased on-line in November of 2015, however, when I had problems with the first unit I was transferred to TomTom customer support TomTom customer support provided support and then replaced the unit so the unit I have came directly from them They have my original unit, which at this point, cannot be refunded by the on-line purchase company I would like to have the services that I was promised when I purchased the unit and that I was promised when I received two replacements If I can have the services, I have no need for the unit TomTom is the manufacture of the the unit and they have been trying to fix my problem since early Februrary I believe that they should take care of the refund or fix the problem I was told that if I had a [redacted] based computer I would not have a problem, so TomTom should be able to fix this problem If I am allowed to send it back to them, maybe they can install my services if they have [redacted] I do not have [redacted] and do not plan to purchase a [redacted] based computer for this device The bottom line is that I should not be left hanging Regards, [redacted]
We would need to first try additional troubleshooting with the customer and we ask that they please provide the reference number in order to investigate furtherIf the unit cannot be restored to its original functionality and we determine the unit is within warranty, TomTom will issue a replacement
Dear Mr [redacted] ,This is Ajay from TomTom and I would be addressing your complainPlease allow me to express my apologies for the delay in reverting back to you.Mr [redacted] , at TomTom, we work very hard to bring to our customers the best navigation experience everA big part of this work is to continuously improve the quality of the maps, services, and software that our navigation devices runs on and as you have referred? to the email which you received it has indeed become clear that? some of our older generation navigation devices including the XXL do not have sufficient resources to run the newest maps and software available in a way which will provide our customers the best customer experience and hence these devices are now End of Life.As you have mentioned in your complain your device did come with Lifetime Map Update Service and TrafficI would like to highlight that these were FREE services offered with the XXL and here 'Lifetime' means the useful life of the device, i.ethe period of time TomTom supports your device software updates, services etcA device will have reached the end of life when none of these are available anymore.I would however like to add that you should still be able to receive map updates until these updates are released and available for your device through TomTom HOMEFor support you do have the below support resources available: [redacted] ? [redacted] ? [redacted] ? [redacted] ? With Regards [redacted] **TomTom Support
TomTom has a day money back guarantee on all Fitness products, as this unit is outside of the return policy we will not be able to issue a refundWe will contact the customer directly to troubleshoot the issues outlined in the complaint and replace the device if needed
TomTom would not be able to accept the return of the product or issue a refund as it was purchased through a third party companyWe are working to correct this issue as soon as possible and once a fix is released; we will contact the customer directly
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolvedThis is in regards to my complaint against TomTom (complaint # [redacted] ) for not giving me a refund I just got off the phone with my credit card company and their service representative walked me through how to find the refund on my credit card statement Just like TomTom said, they DID make the refund and it is listed on my August statement I was not looking in the right place I want to withdraw my complaint and have it not be counted against the company in any way I apologize for every inconvenience I have caused Revdex.com Thank you for being there when I mistakenly thought I needed you [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments belowWith in the last months I spent $buying Tom Tom GPS products as gifts for family and friends on 11/5/I was told on the phone by Tom Tom customer service that they were out of stock of the Tom Tom GO that I should wait that they should get it back into stock by Nov 16,today is the 16th I Still never got my NEW TOM TOM GO FOR SOME REASON THEY JUST DO NOT END UP SENDING ME MY BRAND NEW TOM TOM GO SEE E MAIL BELOW I HAD THE CONVERSATION ON THE PHONE WITH TOM TOM CUSTOMER SERVICE I WANT MY NEW TOM TOM GO GPS HOW LONG DO THEY WANT ME TO WAIT FOR A NEW REPLACEMENTIn a message dated 11/5/5:21:P.MEastern Standard Time, [email protected] writes: http://www.tomtom.com/support Reference Number: [redacted] Recently you contacted us at TomTom Customer CareHere is a summary of your requestYou can find our response below [redacted] *(US), 11/05/05:PM Dear ***, Thank you for contacting TomTom Customer SupportMy name is [redacted] and I am glad to assist you regarding this issueThe reference number of your concern is- [redacted] As we discussed on the call, I would like to inform you that, we will be sending you the new TomTom GO 600, once it will be in the stockWe expect the GO 600, will be in stock around of this monthI really appreciate your patience and timeIf you have any questions, please reply me back so that I can escalate this to the Customer relations teamIf you have any questions or concerns, please do not hesitate to email me using this link Click here to reply or call us at 866-486-Monday through Friday, 8:a.mto 8:p.mEST or Saturday, 9:a.mto 6:p.mWith Best Regards, [redacted] *TomTom Customer Support Team ALL I WANT IS MY BRAND NEW TOM TOM GO HOW LONG DO THEY WANT ME TO WAIT MONTHS A YEAR I NEVER GOT ANY REPLACEMENT PEOPLE WHERE ON THE PHONE IN INDIA I GOT PROMISES AFTER PROMISES I WOULD GET MY NEW TOM TOM GO Regards, [redacted]
Dear Revdex.com,We would appreciate if customer could have provided more details about the exact product (name and model number) which was purchased and which they claim to be defective. At TomTom we put in a lot of resources in all the products which are relaesed in the market to ensure that they perform in their primary function for example our portable navigation device (PND) are designed to help users naviage from point A to point BIn this case it seems the customer was not satisfied with the productIn such cases the best course would be to contact out Support team which can be reached on phone at [redacted] Monday through Friday, 9:a.mto 7:p.mEST.For any reason if there is a fault in a particular individual unit we provide year warranty from the date of purchaseWarranty terms available in the link below: Refer point [redacted] Regarding the customers claim on refund, customer has mentioned that the purchase was made through a third party retailerIn this case any refund claims would be as per refund policy between seller (In this case [redacted] ) and buyerPlease note that TomTom sell our products directly to end users on our official website [redacted] and TomTom can only handly refund claims for purchases made on the official TomTom website as per our refund policyPLease check point 'Your cancelation rights of orders' on the below link: [redacted] Regards [redacted]
Dear Mr***,This is [redacted] from TomTom and I would be addressing your complainPlease allow me to express my apologies for the delay in reverting back to you.Mr***, at TomTom, we work very hard to bring to our customers the best navigation experience everA big part of this work is to continuously improve the quality of the maps, services, and software that our navigation devices runs onIt has indeed become clear that some of our older generation navigation devices including the XXL do not have sufficient resources to run the newest maps and software available in a way which will provide our customers the best customer experience and hence these devices are now End of Life.As you have mentioned in your complain your device does come with Lifetime Map Update ServiceI would like to highlight that these were FREE services offered with the XXL and here 'Lifetime' means the useful life of the device, i.ethe period of time TomTom supports your device software updates, services etcA device will have reached the end of life when none of these are available anymore.I would however like to add that you should still be able to receive map updates until these updates are released and available for your device through TomTom HOMEFor support you do have the below support resources available:Online Support FAQ's: [redacted] TomTom Support Videos: [redacted] TomTom User Forum: [redacted] With Regards [redacted] *TomTom Support
Hi [redacted] , After investigating the case, we have found the below outcome: As per Ref# [redacted] , the order number [redacted] has been fully refunded including the shipping fees on 01/12/01:57:am, the total refund amount is $ 274.99The customer has been notified on the same date by phone and email.BR [redacted] ***TomTom Customer Support Supervisor [redacted]
Dear Mr [redacted] ,This is [redacted] from TomTom and I would be addressing your complainPlease allow me to express my apologies for the delay in reverting back to you.Mr [redacted] , at TomTom, we work very hard to bring to our customers the best navigation experience everA big part of this work is to continuously improve the quality of the maps, services, and software that our navigation devices runs onIt has indeed become clear that some of our older generation navigation devices including the XXL do not have sufficient resources to run the newest maps and software available in a way which will provide our customers the best customer experience and hence these devices are now End of Life.As you have mentioned in your complain your device does come with Lifetime Map Update ServiceI would like to highlight that these were FREE services offered with the XXL and here 'Lifetime' means the useful life of the device, i.ethe period of time TomTom supports your device software updates, services etcA device will have reached the end of life when none of these are available anymore.I would like to add that you should still be able to receive map updates until these updates are released and available for your device through TomTom HOMEWe are no longer able to provide support over Phone or Email but we provide support through the below resources available which are availabel to you:Online Support FAQ's: [redacted] TomTom Support Videos: [redacted] TomTom User Forum: [redacted] With Regards [redacted] CTomTom Support
The patron had a broken strap and requested a replacement, the straps were out of stock and it took some time to process the order, eventually we were able to send her a new strap on Friday 12/23/4:pm, please find more details below: Accessory order number: [redacted] Case reference number: [redacted] Shipment Tracking Number:- [redacted]
TomTom is aware of this issue and we are investigating the root cause in order to correct this immediately but we do not have an ETA of when this will be correctedAs the unit was purchased from a 3rd party retailer " [redacted] ***" we would not be able to issue a refundOnce we have an ETA of when the issue will be resolved we will contact the customer directly through the incident they have created reference # [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments belowI can't return the device to the third party because the device I now have came directly from TomTom, not the third party Also because of the time frame, I have been working with TomTom for several months to get this issue resolved so the time for return to the on-line store has elapsed I guess, based on TomTom's response, I have no choice but to wait for the problem to be resolved, however, I believe that TomTom should do whatever it takes to get this resolved quickly not only myself, but for other [redacted] users.During the meantime, buyers should be made aware of this issue before purchasing this particular device Regards, [redacted]
Revdex.com:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments belowRegards, [redacted] this company has a habit of having you send the device to them and then NOT ENDING THE REPLACEMENT DEVICE BACK OUT TO YOU YES THE PRIOR COMPLAINT WAS DUE TO THE SAME ISSUE ALL I WANT IS MY REPLACEMENT WORKING UNIT BACK
Hi [redacted] , After investigating the case, we have found the below outcome: As per Ref# [redacted] , the order number [redacted] has been fully refunded including the shipping fees on 01/12/01:57:am, the total refund amount is $ 274.99The customer has been notified on the same date by phone and email.BR [redacted] ***TomTom Customer Support Supervisor [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below This company has the worst customer service and zero concern for the quality and functionality of their productI do not have the resources to do what they want me to do before they will fix the faulty device and both their warranty and website detail a simple repair process that they flatly refuse to followObviously they have had several customers with problems similar to mine and they can't afford to fix the problemsThey said as much in an email to meUnfortunately, that goes against their written warranty and policy on their website.This company will be quickly outdone by the competitionI am sending my faulty device to their corporate office in the United StatesI am done dealing with their horrible Indian customer serviceThey can either fix my device or throw the damn thing awayI have already spent more time trying to get the thing fixed than it is worth.Simply a poor product from a poor company Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below This is the same response I have received for over days now The original unit was purchased on-line in November of 2015, however, when I had problems with the first unit I was transferred to TomTom customer support TomTom customer support provided support and then replaced the unit so the unit I have came directly from them They have my original unit, which at this point, cannot be refunded by the on-line purchase company I would like to have the services that I was promised when I purchased the unit and that I was promised when I received two replacements If I can have the services, I have no need for the unit TomTom is the manufacture of the the unit and they have been trying to fix my problem since early Februrary I believe that they should take care of the refund or fix the problem I was told that if I had a [redacted] based computer I would not have a problem, so TomTom should be able to fix this problem If I am allowed to send it back to them, maybe they can install my services if they have [redacted] I do not have [redacted] and do not plan to purchase a [redacted] based computer for this device The bottom line is that I should not be left hanging Regards, [redacted]
We would need to first try additional troubleshooting with the customer and we ask that they please provide the reference number in order to investigate furtherIf the unit cannot be restored to its original functionality and we determine the unit is within warranty, TomTom will issue a replacement
Dear Mr [redacted] ,This is Ajay from TomTom and I would be addressing your complainPlease allow me to express my apologies for the delay in reverting back to you.Mr [redacted] , at TomTom, we work very hard to bring to our customers the best navigation experience everA big part of this work is to continuously improve the quality of the maps, services, and software that our navigation devices runs on and as you have referred? to the email which you received it has indeed become clear that? some of our older generation navigation devices including the XXL do not have sufficient resources to run the newest maps and software available in a way which will provide our customers the best customer experience and hence these devices are now End of Life.As you have mentioned in your complain your device did come with Lifetime Map Update Service and TrafficI would like to highlight that these were FREE services offered with the XXL and here 'Lifetime' means the useful life of the device, i.ethe period of time TomTom supports your device software updates, services etcA device will have reached the end of life when none of these are available anymore.I would however like to add that you should still be able to receive map updates until these updates are released and available for your device through TomTom HOMEFor support you do have the below support resources available: [redacted] ? [redacted] ? [redacted] ? [redacted] ? With Regards [redacted] **TomTom Support
TomTom has a day money back guarantee on all Fitness products, as this unit is outside of the return policy we will not be able to issue a refundWe will contact the customer directly to troubleshoot the issues outlined in the complaint and replace the device if needed
TomTom has replaced the customer's watch and we received confirmation on 10/17/that it arrived
TomTom would not be able to accept the return of the product or issue a refund as it was purchased through a third party companyWe are working to correct this issue as soon as possible and once a fix is released; we will contact the customer directly
We apologize for the delay, the order has been refunded but may take business days to appear in the customer's statement
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolvedThis is in regards to my complaint against TomTom (complaint # [redacted] ) for not giving me a refund I just got off the phone with my credit card company and their service representative walked me through how to find the refund on my credit card statement Just like TomTom said, they DID make the refund and it is listed on my August statement I was not looking in the right place I want to withdraw my complaint and have it not be counted against the company in any way I apologize for every inconvenience I have caused Revdex.com Thank you for being there when I mistakenly thought I needed you [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments belowWith in the last months I spent $buying Tom Tom GPS products as gifts for family and friends on 11/5/I was told on the phone by Tom Tom customer service that they were out of stock of the Tom Tom GO that I should wait that they should get it back into stock by Nov 16,today is the 16th I Still never got my NEW TOM TOM GO FOR SOME REASON THEY JUST DO NOT END UP SENDING ME MY BRAND NEW TOM TOM GO SEE E MAIL BELOW I HAD THE CONVERSATION ON THE PHONE WITH TOM TOM CUSTOMER SERVICE I WANT MY NEW TOM TOM GO GPS HOW LONG DO THEY WANT ME TO WAIT FOR A NEW REPLACEMENTIn a message dated 11/5/5:21:P.MEastern Standard Time, [email protected] writes: http://www.tomtom.com/support Reference Number: [redacted] Recently you contacted us at TomTom Customer CareHere is a summary of your requestYou can find our response below [redacted] *(US), 11/05/05:PM Dear ***, Thank you for contacting TomTom Customer SupportMy name is [redacted] and I am glad to assist you regarding this issueThe reference number of your concern is- [redacted] As we discussed on the call, I would like to inform you that, we will be sending you the new TomTom GO 600, once it will be in the stockWe expect the GO 600, will be in stock around of this monthI really appreciate your patience and timeIf you have any questions, please reply me back so that I can escalate this to the Customer relations teamIf you have any questions or concerns, please do not hesitate to email me using this link Click here to reply or call us at 866-486-Monday through Friday, 8:a.mto 8:p.mEST or Saturday, 9:a.mto 6:p.mWith Best Regards, [redacted] *TomTom Customer Support Team ALL I WANT IS MY BRAND NEW TOM TOM GO HOW LONG DO THEY WANT ME TO WAIT MONTHS A YEAR I NEVER GOT ANY REPLACEMENT PEOPLE WHERE ON THE PHONE IN INDIA I GOT PROMISES AFTER PROMISES I WOULD GET MY NEW TOM TOM GO Regards, [redacted]
TomTom Telematics has reached out to the customer directly, to resolve the complaint
Dear Revdex.com,We would appreciate if customer could have provided more details about the exact product (name and model number) which was purchased and which they claim to be defective. At TomTom we put in a lot of resources in all the products which are relaesed in the market to ensure that they perform in their primary function for example our portable navigation device (PND) are designed to help users naviage from point A to point BIn this case it seems the customer was not satisfied with the productIn such cases the best course would be to contact out Support team which can be reached on phone at [redacted] Monday through Friday, 9:a.mto 7:p.mEST.For any reason if there is a fault in a particular individual unit we provide year warranty from the date of purchaseWarranty terms available in the link below: Refer point [redacted] Regarding the customers claim on refund, customer has mentioned that the purchase was made through a third party retailerIn this case any refund claims would be as per refund policy between seller (In this case [redacted] ) and buyerPlease note that TomTom sell our products directly to end users on our official website [redacted] and TomTom can only handly refund claims for purchases made on the official TomTom website as per our refund policyPLease check point 'Your cancelation rights of orders' on the below link: [redacted] Regards [redacted]
Dear Mr***,This is [redacted] from TomTom and I would be addressing your complainPlease allow me to express my apologies for the delay in reverting back to you.Mr***, at TomTom, we work very hard to bring to our customers the best navigation experience everA big part of this work is to continuously improve the quality of the maps, services, and software that our navigation devices runs onIt has indeed become clear that some of our older generation navigation devices including the XXL do not have sufficient resources to run the newest maps and software available in a way which will provide our customers the best customer experience and hence these devices are now End of Life.As you have mentioned in your complain your device does come with Lifetime Map Update ServiceI would like to highlight that these were FREE services offered with the XXL and here 'Lifetime' means the useful life of the device, i.ethe period of time TomTom supports your device software updates, services etcA device will have reached the end of life when none of these are available anymore.I would however like to add that you should still be able to receive map updates until these updates are released and available for your device through TomTom HOMEFor support you do have the below support resources available:Online Support FAQ's: [redacted] TomTom Support Videos: [redacted] TomTom User Forum: [redacted] With Regards [redacted] *TomTom Support
Hi [redacted] , After investigating the case, we have found the below outcome: As per Ref# [redacted] , the order number [redacted] has been fully refunded including the shipping fees on 01/12/01:57:am, the total refund amount is $ 274.99The customer has been notified on the same date by phone and email.BR [redacted] ***TomTom Customer Support Supervisor [redacted]
Dear Mr [redacted] ,This is [redacted] from TomTom and I would be addressing your complainPlease allow me to express my apologies for the delay in reverting back to you.Mr [redacted] , at TomTom, we work very hard to bring to our customers the best navigation experience everA big part of this work is to continuously improve the quality of the maps, services, and software that our navigation devices runs onIt has indeed become clear that some of our older generation navigation devices including the XXL do not have sufficient resources to run the newest maps and software available in a way which will provide our customers the best customer experience and hence these devices are now End of Life.As you have mentioned in your complain your device does come with Lifetime Map Update ServiceI would like to highlight that these were FREE services offered with the XXL and here 'Lifetime' means the useful life of the device, i.ethe period of time TomTom supports your device software updates, services etcA device will have reached the end of life when none of these are available anymore.I would like to add that you should still be able to receive map updates until these updates are released and available for your device through TomTom HOMEWe are no longer able to provide support over Phone or Email but we provide support through the below resources available which are availabel to you:Online Support FAQ's: [redacted] TomTom Support Videos: [redacted] TomTom User Forum: [redacted] With Regards [redacted] CTomTom Support