Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Regards, Really I spent quite a lot of time on the phone with your tech people who could not help me, the phone number I called for the software was [redacted] Tomtom has offered to send me a new unit but to make statements that there has not been any problem is not correctI will wate and see about the new unit [redacted]
After reviewing this case,? we have responded to the customer via the email address on their registered account with usIn regards to the phone calls dropping, we are working on this with our Global IT teams to fix asapOur agents should have contacted the customer back when they had a chance as the call volume would allowThere will be feedback provided to the agents and supervisor involved and we will work on a resolution with the customer directly
How do I remove the disc?? Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments belowRegards, [redacted] ? ?
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved.? Regards, [redacted]
As stated in our terms and conditions in regards to our refund policy, this purchase came with a day refund policy at the time the order was placedWe cannot, and will not, process a refund for this order over one year laterThe customer ordered this app and it was with lifetime upgrades, for the lifetime of the appThe app is no longer available and no refund can be processed a year later
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] The issue has not been resolved yet and I'm definitely not satisfied with the customer service that has been provided by TomTomThis response is even more of a reason that I will pursue finding a new product from a different company instead of TomTomI greatly appreciate that someone is enough of an adult to tell people that they have satisfied their customer without contacting them or returning their phone callsI called TomTom inc yesterday and left a message for the office in Massachusettes and have not received a phone call back yetWhoever reads this is more than welcome to contact me with an email to give me a number to best reach them so we can discuss this issueThey may also look up the complaint in TomToms' system since they have somehow used it to determine that I'm satisfied.Thanks again for the terrible customer service and another level of disrespect, [redacted] Regards, [redacted]
Dear Mr***,This is [redacted] from TomTom and I would be addressing your complainPlease allow me to express my apologies for the delay in reverting back to you.Mr***, at TomTom, we work very hard to bring to our customers the best navigation experience everA big part of this work is to continuously improve the quality of the maps, services, and software that our navigation devices runs onIt has indeed become clear that some of our older generation navigation devices including the XXL do not have sufficient resources to run the newest maps and software available in a way which will provide our customers the best customer experience and hence these devices are now End of Life.As you have mentioned in your complain your device does come with Lifetime Map Update ServiceI would like to highlight that these were FREE services offered with the XXL and here 'Lifetime' means the useful life of the device, i.ethe period of time TomTom supports your device software updates, services etcA device will have reached the end of life when none of these are available anymore.I would however like to add that you should still be able to receive map updates until these updates are released and available for your device through TomTom HOMEFor support you do have the below support resources available:Online Support FAQ's: [redacted] TomTom Support Videos: [redacted] TomTom User Forum: [redacted] ? With Regards [redacted] *TomTom Support
this part is the part that should have been sent not the easy port read all the e mails so many calls is because tom tom keeps you on the phone for a half hour then when you get someone the call drops or they hang up NEVER GOT TOM TOM GO S THEY TOOK IT BACKthis is what was in the boxes 1st packageOrder number: [redacted] Tracking Number: [redacted] Product: had TomTom Universal Home Charger2nd packageOrder number: [redacted] Tracking Number: [redacted] Products:TomTom GO 40/50/Easyport MountRevdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Regards, [redacted]
Better Business Bureau: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]
Better Business Bureau: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved.? Regards, [redacted]
Response has been sent to the customers updated email address that they provided within this Revdex.com complaintResolution has also been proposed within that email to the customer
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] You sent me a replacement unit VIA TM and it does not workAfter hours of updating it finally said there was no map loadedAnd I am unable to use this unit in my car as it attaches to the windshield not the dashboard and I am unable to see clearly when it is mounted on the windshieldTomtom needs to come up with a solution that is satisfactory and equivalent to the unit I paid for Regards, [redacted] ***
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] At no time has anyone from TomTom contacted me with any kind of support, this is a lie that is clearly proven from my TomTom account records and my own personal files Due SOLELY to this complaint I did get a Pm from [redacted] (stating he was on vacation) and a call from [redacted] at customer service who did provide some support He was unable to address the known issue that I and many others are posting to the forum about, checkout error [redacted] I have no way to contact him for the follow up that he requested other than the usual email, which has never gotten a single reply from customer service I will Attempt to use it and post back to this complaint In any case, no customer should have to go though two months of Hell and a public complaint to the Revdex.com to get support from TomTom! Regards, [redacted]
Dear Mr [redacted] ,This is [redacted] from TomTom and I would be addressing your complainPlease allow me to express my apologies for the delay in reverting back to you.Mr [redacted] , at TomTom, we work very hard to bring to our customers the best navigation experience everA big part of this work is to continuously improve the quality of the maps, services, and software that our navigation devices runs onIt has indeed become clear that some of our older generation navigation devices including the XXL do not have sufficient resources to run the newest maps and software available in a way which will provide our customers the best customer experience and hence these devices are now End of Life.As you have mentioned in your complain your device does come with Lifetime Map Update ServiceI would like to highlight that these were FREE services offered with the XXL and here 'Lifetime' means the useful life of the device, i.ethe period of time TomTom supports your device software updates, services etcA device will have reached the end of life when none of these are available anymore.I would like to add that you should still be able to receive map updates until these updates are released and available for your device through TomTom HOMEWe are no longer able to provide support over Phone or Email but we provide support through the below resources available which are availabel to you:Online Support FAQ's: [redacted] TomTom Support Videos: [redacted] TomTom User Forum: [redacted] ? With Regards [redacted] CTomTom Support
I have already shipped my package to the provided addressHowever, unlike the representative's promise, it seems like my device will not be mailed to me within this week.The representative said the my package to [redacted] will be sent by overnight serviceUnfortunately, that wasn't true and according to ***'s shipment tracking service, the package I've sent will arrive at [redacted] by this FridayAt this rate, I "might" get my new device by end of next weekAgain, this is ridiculousI'm very furious at how TomTom representative lied to me and the fact that it would be impossible for me to get my shipment by the promised time, which is by end of this week.Not only that, why did it take this long for TomTom corporate to respond back just like the representative who never responds to my email replies and takes too many days to contact me back? I need better resolution as soon as possible.Again, as soon as possible Regards, [redacted] **
TOM TOM INC SHOULD HAVE A CHECK IN THE US MAIL ALREADY TO ME FOR $AS PROMISED ON THE PHONE MANY TIMES AND AS YOU CAN SEE IN ONE E MAIL ENCLOSED I REJECT THE WORST CUSTOMER SERVICEI was promised the $refund for the cash of [redacted] on the phone and in e mails on a tom tom unit used times then being defective and the bad treatment by tom tom customer and lied to for almost day I have not got a new Tom Tom GO S yet and I was promised the $ tom tom could have sent a prepaid [redacted] return label as they did when the sent me the factory refurbished product sending it to me as new WHICH WAS FRAUD ON THE PART OF TOM TOM EVEN [redacted] T IN THE UK SEE BELOW TOM TOM SHOULD GET A CHECK FOR $DOLLARS OUT TO ME AT ONCE AS THEY PROMISED ON THE PHONE MANY MANY TIMES AND IN E MAILSResponse [redacted] T(UK) via E-mail 05/29/11:AM Dear ***, Thank you for updating the incident, its [redacted] again ***, I hope I am making things very easy for you to understand, and I beleive you understand me very well I would request you to wait till you get the device in your hand, and once you get the device in your hand we will be able to help you for the amount you paid for the shipping which is $So I request you to wait till you get the device in your hand, and please do not reply back again and again for the same reason as I am aware about the charge of $charged to you for the shipping the device to TomTom If you have any further questions or comments, please do not hesitate to email or call us at [redacted] Monday through Friday, 8:a.mto 8:p.mEST and Saturday, 9:a.mto 6:p.mEST With Best Regards, *** TomTom Customer Support Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Regards, [redacted]
We are sorry to learn of the issue the customer is experiencing, the black disc which comes with all TomTom GPS units is a dashboard disc mount which allows a device to suction to the dashboard instead of the window
TomTom does not have any records of this customers email address, or name,? within our customer support systemsWe would certainly be willing to provide a resolution for this customer but we would need an incident # or alternate email address that could have been used when contacting us
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Regards, Really I spent quite a lot of time on the phone with your tech people who could not help me, the phone number I called for the software was [redacted] Tomtom has offered to send me a new unit but to make statements that there has not been any problem is not correctI will wate and see about the new unit [redacted]
After reviewing this case,? we have responded to the customer via the email address on their registered account with usIn regards to the phone calls dropping, we are working on this with our Global IT teams to fix asapOur agents should have contacted the customer back when they had a chance as the call volume would allowThere will be feedback provided to the agents and supervisor involved and we will work on a resolution with the customer directly
How do I remove the disc?? Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments belowRegards, [redacted] ? ?
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved.? Regards, [redacted]
As stated in our terms and conditions in regards to our refund policy, this purchase came with a day refund policy at the time the order was placedWe cannot, and will not, process a refund for this order over one year laterThe customer ordered this app and it was with lifetime upgrades, for the lifetime of the appThe app is no longer available and no refund can be processed a year later
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] The issue has not been resolved yet and I'm definitely not satisfied with the customer service that has been provided by TomTomThis response is even more of a reason that I will pursue finding a new product from a different company instead of TomTomI greatly appreciate that someone is enough of an adult to tell people that they have satisfied their customer without contacting them or returning their phone callsI called TomTom inc yesterday and left a message for the office in Massachusettes and have not received a phone call back yetWhoever reads this is more than welcome to contact me with an email to give me a number to best reach them so we can discuss this issueThey may also look up the complaint in TomToms' system since they have somehow used it to determine that I'm satisfied.Thanks again for the terrible customer service and another level of disrespect, [redacted] Regards, [redacted]
Dear Mr***,This is [redacted] from TomTom and I would be addressing your complainPlease allow me to express my apologies for the delay in reverting back to you.Mr***, at TomTom, we work very hard to bring to our customers the best navigation experience everA big part of this work is to continuously improve the quality of the maps, services, and software that our navigation devices runs onIt has indeed become clear that some of our older generation navigation devices including the XXL do not have sufficient resources to run the newest maps and software available in a way which will provide our customers the best customer experience and hence these devices are now End of Life.As you have mentioned in your complain your device does come with Lifetime Map Update ServiceI would like to highlight that these were FREE services offered with the XXL and here 'Lifetime' means the useful life of the device, i.ethe period of time TomTom supports your device software updates, services etcA device will have reached the end of life when none of these are available anymore.I would however like to add that you should still be able to receive map updates until these updates are released and available for your device through TomTom HOMEFor support you do have the below support resources available:Online Support FAQ's: [redacted] TomTom Support Videos: [redacted] TomTom User Forum: [redacted] ? With Regards [redacted] *TomTom Support
this part is the part that should have been sent not the easy port read all the e mails so many calls is because tom tom keeps you on the phone for a half hour then when you get someone the call drops or they hang up NEVER GOT TOM TOM GO S THEY TOOK IT BACKthis is what was in the boxes 1st packageOrder number: [redacted] Tracking Number: [redacted] Product: had TomTom Universal Home Charger2nd packageOrder number: [redacted] Tracking Number: [redacted] Products:TomTom GO 40/50/Easyport MountRevdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Regards, [redacted]
Better Business Bureau: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]
Better Business Bureau: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved.? Regards, [redacted]
Response has been sent to the customers updated email address that they provided within this Revdex.com complaintResolution has also been proposed within that email to the customer
TomTom will reach out to the customer directly to troubleshoot the error and replace the device if the issue cannot be corrected
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] You sent me a replacement unit VIA TM and it does not workAfter hours of updating it finally said there was no map loadedAnd I am unable to use this unit in my car as it attaches to the windshield not the dashboard and I am unable to see clearly when it is mounted on the windshieldTomtom needs to come up with a solution that is satisfactory and equivalent to the unit I paid for Regards, [redacted] ***
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] At no time has anyone from TomTom contacted me with any kind of support, this is a lie that is clearly proven from my TomTom account records and my own personal files Due SOLELY to this complaint I did get a Pm from [redacted] (stating he was on vacation) and a call from [redacted] at customer service who did provide some support He was unable to address the known issue that I and many others are posting to the forum about, checkout error [redacted] I have no way to contact him for the follow up that he requested other than the usual email, which has never gotten a single reply from customer service I will Attempt to use it and post back to this complaint In any case, no customer should have to go though two months of Hell and a public complaint to the Revdex.com to get support from TomTom! Regards, [redacted]
Dear Mr [redacted] ,This is [redacted] from TomTom and I would be addressing your complainPlease allow me to express my apologies for the delay in reverting back to you.Mr [redacted] , at TomTom, we work very hard to bring to our customers the best navigation experience everA big part of this work is to continuously improve the quality of the maps, services, and software that our navigation devices runs onIt has indeed become clear that some of our older generation navigation devices including the XXL do not have sufficient resources to run the newest maps and software available in a way which will provide our customers the best customer experience and hence these devices are now End of Life.As you have mentioned in your complain your device does come with Lifetime Map Update ServiceI would like to highlight that these were FREE services offered with the XXL and here 'Lifetime' means the useful life of the device, i.ethe period of time TomTom supports your device software updates, services etcA device will have reached the end of life when none of these are available anymore.I would like to add that you should still be able to receive map updates until these updates are released and available for your device through TomTom HOMEWe are no longer able to provide support over Phone or Email but we provide support through the below resources available which are availabel to you:Online Support FAQ's: [redacted] TomTom Support Videos: [redacted] TomTom User Forum: [redacted] ? With Regards [redacted] CTomTom Support
Revdex.com: I have not received credit from Tom TomI was charged twice Regards, [redacted] ?
I have already shipped my package to the provided addressHowever, unlike the representative's promise, it seems like my device will not be mailed to me within this week.The representative said the my package to [redacted] will be sent by overnight serviceUnfortunately, that wasn't true and according to ***'s shipment tracking service, the package I've sent will arrive at [redacted] by this FridayAt this rate, I "might" get my new device by end of next weekAgain, this is ridiculousI'm very furious at how TomTom representative lied to me and the fact that it would be impossible for me to get my shipment by the promised time, which is by end of this week.Not only that, why did it take this long for TomTom corporate to respond back just like the representative who never responds to my email replies and takes too many days to contact me back? I need better resolution as soon as possible.Again, as soon as possible Regards, [redacted] **
TOM TOM INC SHOULD HAVE A CHECK IN THE US MAIL ALREADY TO ME FOR $AS PROMISED ON THE PHONE MANY TIMES AND AS YOU CAN SEE IN ONE E MAIL ENCLOSED I REJECT THE WORST CUSTOMER SERVICEI was promised the $refund for the cash of [redacted] on the phone and in e mails on a tom tom unit used times then being defective and the bad treatment by tom tom customer and lied to for almost day I have not got a new Tom Tom GO S yet and I was promised the $ tom tom could have sent a prepaid [redacted] return label as they did when the sent me the factory refurbished product sending it to me as new WHICH WAS FRAUD ON THE PART OF TOM TOM EVEN [redacted] T IN THE UK SEE BELOW TOM TOM SHOULD GET A CHECK FOR $DOLLARS OUT TO ME AT ONCE AS THEY PROMISED ON THE PHONE MANY MANY TIMES AND IN E MAILSResponse [redacted] T(UK) via E-mail 05/29/11:AM Dear ***, Thank you for updating the incident, its [redacted] again ***, I hope I am making things very easy for you to understand, and I beleive you understand me very well I would request you to wait till you get the device in your hand, and once you get the device in your hand we will be able to help you for the amount you paid for the shipping which is $So I request you to wait till you get the device in your hand, and please do not reply back again and again for the same reason as I am aware about the charge of $charged to you for the shipping the device to TomTom If you have any further questions or comments, please do not hesitate to email or call us at [redacted] Monday through Friday, 8:a.mto 8:p.mEST and Saturday, 9:a.mto 6:p.mEST With Best Regards, *** TomTom Customer Support Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Regards, [redacted]
We are sorry to learn of the issue the customer is experiencing, the black disc which comes with all TomTom GPS units is a dashboard disc mount which allows a device to suction to the dashboard instead of the window
TomTom does not have any records of this customers email address, or name,? within our customer support systemsWe would certainly be willing to provide a resolution for this customer but we would need an incident # or alternate email address that could have been used when contacting us