Dear Mrs [redacted] , Thank you for your patience and understanding I am happy to advise you that your request to have order number [redacted] refund has been approved and processed Please note that it can take approximately week until you have received your money back on your account.Please check on your next billing cycle If you have any further questions, please do not hesitate to email us using this link Click here to reply or call us at [redacted] Monday through Friday, 9:a.mto 8:p.mEST With Kind Regards, [redacted] *TomTom Customer Support
Our Support Team has created an account for the customer with TomTom.com using the 2nd email address that was providedOnce we contact the customer through our systems, and confirm that her device is within warranty we will work on a speedy resolution for the customer
Dear [redacted] ,Thank you for contacting TomTom Customer Support regarding your complaintMy name is Hisham, I am the responsible supervisor and I will be assisting you today.The reference number for this incident is [redacted] I would like to first apologize for any inconvenience this may have caused you.I tried to call you today on your number ( [redacted] but there was no answer, so I left a voice message for you.In regards to your refund request, I can see that the request is already being processed by our finance department.I have escalated the matter to the finance department so they can process your refund as fast as possible.Moreover, in your complaint you mentioned that we refused the refund, which is not true at all.I really appreciate if you can advise with the name of the employee who told you that we refued the refund so we can take the needful actions.In regards to your map update service I have compensated lifetime map update service on your device as an apology for the unpleasant experience you had with us.I am sending you a few links which will provide more detailed information on how to update the maps on your device:• Installing MyDrive Connect ( [redacted] • Downloading and installing your map (MyDrive Connect) ( [redacted] )• How to install a Map Zone (MyDrive Connect) ( [redacted] )If you have any questions about the above topic, please let me know by replying to this email.Please do not hesitate to email us using the link below or call us at [redacted] Monday through Friday, 9:a.mto 8:p.mEST.With Kind Regard, [redacted] **TomTom Customer SupportClick here to reply
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] My complaint is - I am NOT able to download the new mapsYou state I should be able toTomTom Home states it cant download the newest map because my device doesn't have enough room for itI would like a better discount on the other device as I am disabled and on social security disability Regards, [redacted] ? ?
This customer is currently in the process of being addressed on her concernsA Supervisor on our Customer & Technical Support team will be contacting this customer as we have done all along since the customer originally reached out to us in April of There have been several different issues the customer has reported and we will work with her to resolve these issues one at a timeThe customer has reached out to us via online forums and also via email and we will respond accordingly
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Regards, [redacted]
We are not able to locate the customers order using their email address, can we please have the order number or the incident number for further investigation?
We have contacted the customer on their email address that is registered with TomTomWe are addressing our Support calls dropping, with our Global IT teamThis customer should have had more troubleshooting links provided as there were some simple steps that should have been recommended to the customer to fix their deviceFeedback will be provided to the agents involved on how this case should have been handledA resolution for the customer has been proposed via their registered email address and we look forward to a positive conclusion to this case
I was promised a REFUND OF $BACK MANY TIMES ON THE PHONE AND IN E MAILS WHICH IS FRAUD ON THE PART OF TOM TOM INC TELLING ME I AM GETTING A $CHECK BY SENDING ME A FACTORY REFURBISHED UNIT AS OF YET I NEVER GOT MY NEW TOM TOM GO S BACK TO ME TOM TOM COULD HAVE SENT A [redacted] PREPAID RETURN SHIPPING LABEL AS THEY DID WHEN THEY PULLED THE FRAUS TELLING ME I AM GETTING A BRAND NEW TOM TOM GO S GPS THEN TOM TOM SENT ME A FACTORY REFURBISHED UNIT THEY DID SEND A [redacted] ** LABEL FOR THE REFURBISHED UNIT BEING A COUPLE OF MONTHS OLD AND BEING USED TIMES MY BRAND NEW TOM TOM GO S STOPPED WORKING AFTER THE TH TIME THEY SHOULD HAVE SENT A [redacted] PREPAID RETURN LAB LE AS THEY DID WHEN I COURT THEM WHEN THEY SENT ME A REBUILD UNIT AND I WAS PROMISED A BRAND NEW UNIT TOM TOM DID SEND ONE RETURN SHIPPING LABEL BECAUSE OF THE TOM TOM FRAUD AND MY TI,E ALMOST DAYS ON THE PHONE THEN DAYS FROM 9AM TILL 8PM FOR DAYS TOM TOM INC NEED TO GET A $CHECK OUT A.S.A.PI WANT WHAT I WAS PROMISED THE RETURN OF MY $CASH A NUMBER OF TIMES ON THE TOM TOM PHONE CALLS AND IN MANY E MAILS LIKE BELOW BY THE CROOK [redacted] T TOM TOM UK CUSTOMER SERVICEResponse [redacted] T(UK) via E-mail 05/29/11:AM Dear ***, Thank you for updating the incident, its [redacted] again ***, I hope I am making things very easy for you to understand, and I beleive you understand me very well I would request you to wait till you get the device in your hand, and once you get the device in your hand we will be able to help you for the amount you paid for the shipping which is $So I request you to wait till you get the device in your hand, and please do not reply back again and again for the same reason as I am aware about the charge of $charged to you for the shipping the device to TomTom If you have any further questions or comments, please do not hesitate to email or call us at [redacted] Monday through Friday, 8:a.mto 8:p.mEST and Saturday, 9:a.mto 6:p.mEST With Best Regards, *** TomTom Customer SupportRevdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Regards, [redacted]
Due to repeated delivery issues, the shipment for this customer was to be held at a [redacted] warehouse nearby the customerDue to several lost shipments, including one that was signed for, it was determined this was the best option so this 3rd shipment did not get lostUpon further review of the tracking # for this package, [redacted] is showing that this was signed for by the customer at 9:21pm on 11/23/
Revdex.com: Lifetime is my lifetime not a corporate generated life timeWhen will I receive my new tom tom to replace the xxl I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] . Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] ? This response is ineffective and doesn't address my issuesit's still the same line of "we're escalating to the finance department".? It doesn't resolve my issue ? Regards, [redacted] ? ?
Customer has contacted TomTom Customer Support on 3rd Jan 'after raising this complaint and an alternate solution was provided which customer agreed toFor any further customer can contact support on [redacted] Monday through Friday, 9:a.mto 8:p.mEST
This my second attempt to resolve this issueOn Oct10th of I purchased a TomTom GPS running watch for my girlfriendUpon using the watch, it was found to be defectiveWe contacted customer support, and after following several instructions on how to get the watch to work, it was still not working properlyAt this time we were instructed to return the watch for a refund, which we promptly didNow, more than two months later we have yet to receive the refund which was promised to usSeveral attempts have been made to contact customer service to resolve the issue to no availIn fact, we've been told multiple times that the refund has been issued, which is falseI check the credit card account almost daily looking for the credit to be applied, and to this date is has notTo further irritate the situation, any attempts to contact customer support are being ignored, and no response is given to us one way or anotherThe incident number which is associated with this issue is [redacted] , it is under a different e-mail address: [redacted] , which my girlfriends emailI am the owner of the credit card which was used to make the purchase, and to which the refund is owedNot only do I feel like I've been lied to multiple times by customer service, I feel as though a certain level of theft has occurredI returned the defective watch as requested by TomTom with the understanding that my money would be returned to meI has not been returned to me, and at this point I feel as though TomTom has stolen it from meTo add insult to injury, customer service no longer responds to any communication from us regarding this matterPossibly they feel that if they ignore us long enough we'll just "go away"I promise you, I will not go away until this issue is resolved in an acceptable manner I am only interested in a refund of the money owed to meNo more, no less
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below. Regards, [redacted] I need to see the connection to the USB in my computer. I do not see it. I remember seeing it using TomTom Home
TomTom does not have a repair facility but has offered to replace the customer's device after all troubleshooting has been completed and if the device is within the one year warrantyWe have contacted the customer directly to offer additional troubleshooting assistance including accessing their PC and updating their deviceIf this step does not correct the error and the device is within warranty, we will replace the device for the customer
This refund was processed on September 2nd, at 1:24pm EST, to the customerThe agents involved followed the correct procedures in regards to the TomTom refund policy, however this case was an exception to the rule and should have been escalated sooner than it was, so the refund could have been approved by upper managementFeedback will be provided to the agents involved but there is no further action to take as this refund has already been processed on Septmeber 2nd,
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] At no time has anyone from TomTom contacted me with any kind of support, this is a lie that is clearly proven from my TomTom account records and my own personal files. Due SOLELY to this complaint I did get a Pm from [redacted] (stating he was on vacation) and a call from [redacted] at customer service who did provide some support. He was unable to address the known issue that I and many others are posting to the forum about, checkout error [redacted] . I have no way to contact him for the follow up that he requested other than the usual email, which has never gotten a single reply from customer service. I will Attempt to use it and post back to this complaint. In any case, no customer should have to go though two months of Hell and a public complaint to the Revdex.com to get support from TomTom! Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]
Dear Mrs [redacted] , Thank you for your patience and understanding I am happy to advise you that your request to have order number [redacted] refund has been approved and processed Please note that it can take approximately week until you have received your money back on your account.Please check on your next billing cycle If you have any further questions, please do not hesitate to email us using this link Click here to reply or call us at [redacted] Monday through Friday, 9:a.mto 8:p.mEST With Kind Regards, [redacted] *TomTom Customer Support
Our Support Team has created an account for the customer with TomTom.com using the 2nd email address that was providedOnce we contact the customer through our systems, and confirm that her device is within warranty we will work on a speedy resolution for the customer
Dear [redacted] ,Thank you for contacting TomTom Customer Support regarding your complaintMy name is Hisham, I am the responsible supervisor and I will be assisting you today.The reference number for this incident is [redacted] I would like to first apologize for any inconvenience this may have caused you.I tried to call you today on your number ( [redacted] but there was no answer, so I left a voice message for you.In regards to your refund request, I can see that the request is already being processed by our finance department.I have escalated the matter to the finance department so they can process your refund as fast as possible.Moreover, in your complaint you mentioned that we refused the refund, which is not true at all.I really appreciate if you can advise with the name of the employee who told you that we refued the refund so we can take the needful actions.In regards to your map update service I have compensated lifetime map update service on your device as an apology for the unpleasant experience you had with us.I am sending you a few links which will provide more detailed information on how to update the maps on your device:• Installing MyDrive Connect ( [redacted] • Downloading and installing your map (MyDrive Connect) ( [redacted] )• How to install a Map Zone (MyDrive Connect) ( [redacted] )If you have any questions about the above topic, please let me know by replying to this email.Please do not hesitate to email us using the link below or call us at [redacted] Monday through Friday, 9:a.mto 8:p.mEST.With Kind Regard, [redacted] **TomTom Customer SupportClick here to reply
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] My complaint is - I am NOT able to download the new mapsYou state I should be able toTomTom Home states it cant download the newest map because my device doesn't have enough room for itI would like a better discount on the other device as I am disabled and on social security disability Regards, [redacted] ? ?
This customer is currently in the process of being addressed on her concernsA Supervisor on our Customer & Technical Support team will be contacting this customer as we have done all along since the customer originally reached out to us in April of There have been several different issues the customer has reported and we will work with her to resolve these issues one at a timeThe customer has reached out to us via online forums and also via email and we will respond accordingly
We are currently investigating this incident with [redacted] and [redacted] as the first order the customer placed still shows as "in transit"
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Regards, [redacted]
We are not able to locate the customers order using their email address, can we please have the order number or the incident number for further investigation?
We have contacted the customer on their email address that is registered with TomTomWe are addressing our Support calls dropping, with our Global IT teamThis customer should have had more troubleshooting links provided as there were some simple steps that should have been recommended to the customer to fix their deviceFeedback will be provided to the agents involved on how this case should have been handledA resolution for the customer has been proposed via their registered email address and we look forward to a positive conclusion to this case
I was promised a REFUND OF $BACK MANY TIMES ON THE PHONE AND IN E MAILS WHICH IS FRAUD ON THE PART OF TOM TOM INC TELLING ME I AM GETTING A $CHECK BY SENDING ME A FACTORY REFURBISHED UNIT AS OF YET I NEVER GOT MY NEW TOM TOM GO S BACK TO ME TOM TOM COULD HAVE SENT A [redacted] PREPAID RETURN SHIPPING LABEL AS THEY DID WHEN THEY PULLED THE FRAUS TELLING ME I AM GETTING A BRAND NEW TOM TOM GO S GPS THEN TOM TOM SENT ME A FACTORY REFURBISHED UNIT THEY DID SEND A [redacted] ** LABEL FOR THE REFURBISHED UNIT BEING A COUPLE OF MONTHS OLD AND BEING USED TIMES MY BRAND NEW TOM TOM GO S STOPPED WORKING AFTER THE TH TIME THEY SHOULD HAVE SENT A [redacted] PREPAID RETURN LAB LE AS THEY DID WHEN I COURT THEM WHEN THEY SENT ME A REBUILD UNIT AND I WAS PROMISED A BRAND NEW UNIT TOM TOM DID SEND ONE RETURN SHIPPING LABEL BECAUSE OF THE TOM TOM FRAUD AND MY TI,E ALMOST DAYS ON THE PHONE THEN DAYS FROM 9AM TILL 8PM FOR DAYS TOM TOM INC NEED TO GET A $CHECK OUT A.S.A.PI WANT WHAT I WAS PROMISED THE RETURN OF MY $CASH A NUMBER OF TIMES ON THE TOM TOM PHONE CALLS AND IN MANY E MAILS LIKE BELOW BY THE CROOK [redacted] T TOM TOM UK CUSTOMER SERVICEResponse [redacted] T(UK) via E-mail 05/29/11:AM Dear ***, Thank you for updating the incident, its [redacted] again ***, I hope I am making things very easy for you to understand, and I beleive you understand me very well I would request you to wait till you get the device in your hand, and once you get the device in your hand we will be able to help you for the amount you paid for the shipping which is $So I request you to wait till you get the device in your hand, and please do not reply back again and again for the same reason as I am aware about the charge of $charged to you for the shipping the device to TomTom If you have any further questions or comments, please do not hesitate to email or call us at [redacted] Monday through Friday, 8:a.mto 8:p.mEST and Saturday, 9:a.mto 6:p.mEST With Best Regards, *** TomTom Customer SupportRevdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Regards, [redacted]
Due to repeated delivery issues, the shipment for this customer was to be held at a [redacted] warehouse nearby the customerDue to several lost shipments, including one that was signed for, it was determined this was the best option so this 3rd shipment did not get lostUpon further review of the tracking # for this package, [redacted] is showing that this was signed for by the customer at 9:21pm on 11/23/
Revdex.com: Lifetime is my lifetime not a corporate generated life timeWhen will I receive my new tom tom to replace the xxl I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] . Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] ? This response is ineffective and doesn't address my issuesit's still the same line of "we're escalating to the finance department".? It doesn't resolve my issue ? Regards, [redacted] ? ?
Customer has contacted TomTom Customer Support on 3rd Jan 'after raising this complaint and an alternate solution was provided which customer agreed toFor any further customer can contact support on [redacted] Monday through Friday, 9:a.mto 8:p.mEST
This my second attempt to resolve this issueOn Oct10th of I purchased a TomTom GPS running watch for my girlfriendUpon using the watch, it was found to be defectiveWe contacted customer support, and after following several instructions on how to get the watch to work, it was still not working properlyAt this time we were instructed to return the watch for a refund, which we promptly didNow, more than two months later we have yet to receive the refund which was promised to usSeveral attempts have been made to contact customer service to resolve the issue to no availIn fact, we've been told multiple times that the refund has been issued, which is falseI check the credit card account almost daily looking for the credit to be applied, and to this date is has notTo further irritate the situation, any attempts to contact customer support are being ignored, and no response is given to us one way or anotherThe incident number which is associated with this issue is [redacted] , it is under a different e-mail address: [redacted] , which my girlfriends emailI am the owner of the credit card which was used to make the purchase, and to which the refund is owedNot only do I feel like I've been lied to multiple times by customer service, I feel as though a certain level of theft has occurredI returned the defective watch as requested by TomTom with the understanding that my money would be returned to meI has not been returned to me, and at this point I feel as though TomTom has stolen it from meTo add insult to injury, customer service no longer responds to any communication from us regarding this matterPossibly they feel that if they ignore us long enough we'll just "go away"I promise you, I will not go away until this issue is resolved in an acceptable manner I am only interested in a refund of the money owed to meNo more, no less
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below. Regards, [redacted] I need to see the connection to the USB in my computer. I do not see it. I remember seeing it using TomTom Home
TomTom does not have a repair facility but has offered to replace the customer's device after all troubleshooting has been completed and if the device is within the one year warrantyWe have contacted the customer directly to offer additional troubleshooting assistance including accessing their PC and updating their deviceIf this step does not correct the error and the device is within warranty, we will replace the device for the customer
This refund was processed on September 2nd, at 1:24pm EST, to the customerThe agents involved followed the correct procedures in regards to the TomTom refund policy, however this case was an exception to the rule and should have been escalated sooner than it was, so the refund could have been approved by upper managementFeedback will be provided to the agents involved but there is no further action to take as this refund has already been processed on Septmeber 2nd,
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] At no time has anyone from TomTom contacted me with any kind of support, this is a lie that is clearly proven from my TomTom account records and my own personal files. Due SOLELY to this complaint I did get a Pm from [redacted] (stating he was on vacation) and a call from [redacted] at customer service who did provide some support. He was unable to address the known issue that I and many others are posting to the forum about, checkout error [redacted] . I have no way to contact him for the follow up that he requested other than the usual email, which has never gotten a single reply from customer service. I will Attempt to use it and post back to this complaint. In any case, no customer should have to go though two months of Hell and a public complaint to the Revdex.com to get support from TomTom! Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]