Timeshares By Owner

We thank Mr. H for providing a positive comment regarding the services of Timeshares By Owner. Mr. H was able to successfully rent out his timeshare through our services. Timeshares By Owner received more than $10 million in transmitted offers just last month alone. If anyone is interested in renting out a luxury property almost anywhere in the world, they can call our fully staffed Concierge Dept at toll-free (888) 364-9212 or check out the www.timesharesbyowner.com website. Thank you! Kevin W, Vice-President, Timeshares By Owner.

Marian B successfully rented out her timeshare through our marketing services and it was Arnie K in our Concierge Department that was instrumental in providing the assistance necessary. Not only was Ms. B pleased with our services, but so was the client that was able to successfully rent our out their Marriott resort property. If anyone wants to rent out a luxury timeshare property, they can always call the Timeshares By Owner Concierge Dept at toll-free (888) 364-9212. We have thousands of timeshares listed with our services located almost anywhere in the world and we have a fully staffed Concierge Dept just waiting to help!

It appears that one of our clients marketing their Marriott resort property through our services successfully rented out his timeshare to Jim B, the individual complimenting Arnie K in our Concierge Department. Our fully staffed Concierge Dept works very hard to find the right resort for the many clients trying to find luxury timeshares in their favorite vacation destinations. In fact, just in the month of December 2017 alone, we received $10,924,726 in transmitted offers. We will be happy to help Mr. B again in finding the right timeshare for him-- and tell him to pass the word on to others looking for a timeshare to rent out or buy. Timeshares By Owner is here to help!

Kevin W, Vice-President

It appears that one of our clients marketing their Marriott resort property through our services successfully rented out his timeshare to Jim B, the individual complimenting Arnie K in our Concierge Department. Our fully staffed Concierge Dept works very hard to find the right resort for the many clients trying to find luxury timeshares in their favorite vacation destinations. In fact, just in the month of December 2017 alone, we received $10,924,726 in transmitted offers. We will be happy to help Mr. B again in finding the right timeshare for him-- and tell him to pass the word on to others looking for a timeshare to rent out or buy. Timeshares By Owner is here to help!

Kevin W, Vice-President

December 8, 2017

***
Consumer Affairs Representative
Complaints Department
Revdex.com of Central Florida
1600 S. Grant St.
Longwood, FL 32750

Re: Case #XXXXXXXX/ *** (Client ID #XXXXXXX)

Dear Ms.,

I am in receipt of the recent complaint filed with your office by ***. Our records indicate that *** and *** have been clients of Timeshares By Owner since January 24, 2017 with marketing for their 45,000 Diamond Resorts International points received on an annual basis. Mr. purchased marketing from Timeshares By Owner on three different occasions. On January 24, the purchase was for website and walk-in office advertising that remains active and renewed through January 2018. The purchase that took place on May 8 was for a monthly edition of the Timeshare Trader Magazine, and the purchase from August 9 was for the Elite Plus Program (that includes a monthly edition of the Timeshare Trader Magazine, the exclusive Elite Plus Magazine, and Elite lifetime membership). Each time Mr. purchased our marketing, before we could accept his fees, contracts were signed, which included the fact there is a ten-day cancellation timeframe. As with all clients, we also conducted a Quality Control call after each purchase in which Mr. acknowledged a complete understanding of our terms and conditions. In the calls, Mr. acknowledged that we are not affiliated with his resort and that we do not have a buyer or renter waiting to purchase his timeshare. If he had not acknowledged his understanding of our terms and conditions, a refund would have been processed.

In the correspondence prepared by Mr., he claims that we keep asking for more money and that there have not been any results from his marketing. In response, Timeshares By Owner does have a number of marketing programs available to our clients, which all require a separate marketing purchase and all of the programs simply add to the a client's exposure in being able to find renters or buyers for their timeshares. There is no requirement in purchasing additional marketing and all a client ever needs to say is "no." Our guarantee is to advertise a client's timeshare, which is exactly what we have been doing for *** and ***. In fact, just in the month of November, we generated $9,342,810 in transmitted offers to our clients. Based on the fact that we have been providing the marketing as contracted, there is no entitlement to any refund; however, in the interest of resolving matters, a refund of Mr. last marketing purchase on August 9 will be fully refunded in the amount of $3098. Mr. will also be placed on our "do not solicit" list so that he is not contacted again to purchase any additional marketing. Of course, that does not stop a client from receiving offers through our Concierge Department. Based on the fact that we have provided the services as contracted, there is no entitlement to any refund.

Unlike other timeshare resale marketing companies, Timeshares By Owner provides the marketing that is contracted and promised. We advertise in the USA Today as well as major city newspapers, billboards, TV (ESPN, A&E, Weather Channel, and Travel Channel), direct mail marketing, internet, and other forms of media. We also attend trade shows on a regular basis in which we display client ads, we distribute the Timeshare Trader publication on a monthly basis to the top vacation areas, and we sponsor our own podcast; "Vacation Time" broadcast every week live from the studios of the Timeshares By Owner corporate office. That is just a little of what we do. We have the tools to rent and/or sell a client's timeshare and have been successful at doing just that since 1998.

Again, a refund in the amount of $3098 will be issued to resolve matters. If *** and/or *** ever need an update or have any questions in reference to their marketing, they should not hesitate to call our fully staffed Client Services Department at toll-free (XXX) XXX-XXXX or (XXX) XXX-XXXX. Our "Elite" number is (XXX) XXELITE or (XXX) XXX-XXXX, and our Concierge Department can be reached at toll-free (XXX) XXX-XXXX. For the client's convenience, I may also be personally contacted via email at ***@timesharesbyowner.com.

Cordially,

***
Vice-President/Consumer Analyst

December 8, 2017

***
Consumer Affairs Representative
Complaints Department
Revdex.com of Central Florida
1600 S. Grant St.
Longwood, FL 32750

Re: Case #XXXXXXXX/ *** (Client ID #XXXXXXX)

Dear Ms.,

I am in receipt of the recent complaint filed with your office by ***. Our records indicate that *** and *** have been clients of Timeshares By Owner since January 24, 2017 with marketing for their 45,000 Diamond Resorts International points received on an annual basis. Mr. purchased marketing from Timeshares By Owner on three different occasions. On January 24, the purchase was for website and walk-in office advertising that remains active and renewed through January 2018. The purchase that took place on May 8 was for a monthly edition of the Timeshare Trader Magazine, and the purchase from August 9 was for the Elite Plus Program (that includes a monthly edition of the Timeshare Trader Magazine, the exclusive Elite Plus Magazine, and Elite lifetime membership). Each time Mr. purchased our marketing, before we could accept his fees, contracts were signed, which included the fact there is a ten-day cancellation timeframe. As with all clients, we also conducted a Quality Control call after each purchase in which Mr. acknowledged a complete understanding of our terms and conditions. In the calls, Mr. acknowledged that we are not affiliated with his resort and that we do not have a buyer or renter waiting to purchase his timeshare. If he had not acknowledged his understanding of our terms and conditions, a refund would have been processed.

In the correspondence prepared by Mr., he claims that we keep asking for more money and that there have not been any results from his marketing. In response, Timeshares By Owner does have a number of marketing programs available to our clients, which all require a separate marketing purchase and all of the programs simply add to the a client's exposure in being able to find renters or buyers for their timeshares. There is no requirement in purchasing additional marketing and all a client ever needs to say is "no." Our guarantee is to advertise a client's timeshare, which is exactly what we have been doing for *** and ***. In fact, just in the month of November, we generated $9,342,810 in transmitted offers to our clients. Based on the fact that we have been providing the marketing as contracted, there is no entitlement to any refund; however, in the interest of resolving matters, a refund of Mr. last marketing purchase on August 9 will be fully refunded in the amount of $3098. Mr. will also be placed on our "do not solicit" list so that he is not contacted again to purchase any additional marketing. Of course, that does not stop a client from receiving offers through our Concierge Department. Based on the fact that we have provided the services as contracted, there is no entitlement to any refund.

Unlike other timeshare resale marketing companies, Timeshares By Owner provides the marketing that is contracted and promised. We advertise in the USA Today as well as major city newspapers, billboards, TV (ESPN, A&E, Weather Channel, and Travel Channel), direct mail marketing, internet, and other forms of media. We also attend trade shows on a regular basis in which we display client ads, we distribute the Timeshare Trader publication on a monthly basis to the top vacation areas, and we sponsor our own podcast; "Vacation Time" broadcast every week live from the studios of the Timeshares By Owner corporate office. That is just a little of what we do. We have the tools to rent and/or sell a client's timeshare and have been successful at doing just that since 1998.

Again, a refund in the amount of $3098 will be issued to resolve matters. If *** and/or *** ever need an update or have any questions in reference to their marketing, they should not hesitate to call our fully staffed Client Services Department at toll-free (XXX) XXX-XXXX or (XXX) XXX-XXXX. Our "Elite" number is (XXX) XXELITE or (XXX) XXX-XXXX, and our Concierge Department can be reached at toll-free (XXX) XXX-XXXX. For the client's convenience, I may also be personally contacted via email at ***@timesharesbyowner.com.

Cordially,

***
Vice-President/Consumer Analyst

October 24, 2017

***
Consumer Affairs Representative
Complaints Department
Revdex.com of Central Florida
1600 S. Grant St.
Longwood, FL 32750

Re: Case #***/ *** (Client ID #***)

Dear Ms.,

I am in receipt of the recent complaint filed with your office by ***. Our records indicate Ms. has been a client of Timeshares By Owner since October 25, 2016 with marketing for her Westgate Smoky Mountain Resort at Gatlinburg timeshare in Tennessee. Ms. first purchased marketing on October 25, 2016 in the amount of $1473 with subsequent purchases on January 17, 2017 for $670, and April 13, 2017 in the amount of $1800 (two separate contracts for $1000 and $999). The purchases include website and walk-in office advertising, placement of ads in the monthly Timeshare Trader Magazine, and marketing in the Trader *** and Elite program. Each time Ms. purchased our marketing, before we could accept her fees, contracts were signed. After each marketing purchase, we also followed up with quality controls in which a script is followed. Ms. acknowledged her understanding of our terms and conditions in each of the quality control calls that were conducted. Had Ms. not acknowledged her understanding of our terms and conditions in the Quality Control call, a full refund would have been processed.

In the correspondence prepared by Ms., she claims that the representative that sold her our services had claimed that the last purchase for marketing would be placed into a corporate account to show it quickly. Ms. also states that yet another call was received in which it was indicated that more marketing fees were needed to sell her timeshare--and that the timeshare would likely not sell without the additional fees. In response, Timeshares By Owner does sell multiple marketing programs that includes two different magazines, website and walk-in office advertising, and an "Elite" membership that includes a membership card and specific telephone number. No one should be made to feel that any marketing purchased will not be sufficient for receiving offers; we only suggest more marketing for more exposure and of course nothing is required. Furthermore, our guarantee is to market a client's timeshare, which is exactly what we have been doing for Ms.. As was indicated in the contract and in the Quality Control call that was conducted, it was stated that we cannot guarantee a timeframe in which a client will receive an offer on their timeshare and/or successfully sell or rent their timeshare. We also cannot guarantee what price will be received in regard to any successful offers. Everything was understood and acknowledged by Ms. in the Quality Control calls. We also happen to generate over $3 million in transmitted offers on a monthly basis. In fact, in the month of August 2017, we actually generated a record $7,192,631 in transmitted offers. It also appears that there have been at least three offers on Ms. timeshare that took place in April and October. Based on the fact that we have provided the services as contracted, there really is no reason to provide any refund; however, because of a misunderstanding in regard to the last marketing purchase, two refunds will be process for $1000 and $800 for a total amount of $1800. I have also placed Ms. on our "do not solicit" list, so that she is not contacted again to purchase additional marketing. Of course that will not stop her from receiving offers through our Concierge Department when they are received.

Unlike other timeshare resale marketing companies, Timeshares By Owner provides the marketing that is contracted and promised. We advertise in the USA Today as well as major city newspapers, billboards, TV ***, direct mail marketing, internet, and other forms of media. We also attend trade shows on a regular basis in which we display client ads, we distribute the Timeshare Trader publication on a monthly basis to the top vacation areas, and we sponsor our own podcast; "Vacation Time" broadcast every week live from the studios of the Timeshares By Owner corporate office. That is just a little of what we do. We have the tools to rent and/or sell a client's timeshare and have been successful at doing just that since 1998.

Again, a total refund of $1800 will be issued for the last purchase that took place on April 13, 2017 to resolve all matters. Ms. should not hesitate to call our fully staffed Client Services Department at toll-free (888) 402-0280 or (888) 707-8463 for an update anytime. Our fully staffed Concierge Department can also be reached at toll-free (888) 364-9212 and as an "Elite" member, the Elite telephone number is (844) 70ELITE. For the client's convenience, I may also be personally contacted via email at [email protected].

Cordially,

Kevin A. W
Vice-President/Consumer Analyst

October 24, 2017

***
Consumer Affairs Representative
Complaints Department
Revdex.com of Central Florida
1600 S. Grant St.
Longwood, FL 32750

Re: Case #***/ *** (Client ID #***)

Dear Ms.,

I am in receipt of the recent complaint filed with your office by ***. Our records indicate Ms. has been a client of Timeshares By Owner since October 25, 2016 with marketing for her Westgate Smoky Mountain Resort at Gatlinburg timeshare in Tennessee. Ms. first purchased marketing on October 25, 2016 in the amount of $1473 with subsequent purchases on January 17, 2017 for $670, and April 13, 2017 in the amount of $1800 (two separate contracts for $1000 and $999). The purchases include website and walk-in office advertising, placement of ads in the monthly Timeshare Trader Magazine, and marketing in the Trader *** and Elite program. Each time Ms. purchased our marketing, before we could accept her fees, contracts were signed. After each marketing purchase, we also followed up with quality controls in which a script is followed. Ms. acknowledged her understanding of our terms and conditions in each of the quality control calls that were conducted. Had Ms. not acknowledged her understanding of our terms and conditions in the Quality Control call, a full refund would have been processed.

In the correspondence prepared by Ms., she claims that the representative that sold her our services had claimed that the last purchase for marketing would be placed into a corporate account to show it quickly. Ms. also states that yet another call was received in which it was indicated that more marketing fees were needed to sell her timeshare--and that the timeshare would likely not sell without the additional fees. In response, Timeshares By Owner does sell multiple marketing programs that includes two different magazines, website and walk-in office advertising, and an "Elite" membership that includes a membership card and specific telephone number. No one should be made to feel that any marketing purchased will not be sufficient for receiving offers; we only suggest more marketing for more exposure and of course nothing is required. Furthermore, our guarantee is to market a client's timeshare, which is exactly what we have been doing for Ms.. As was indicated in the contract and in the Quality Control call that was conducted, it was stated that we cannot guarantee a timeframe in which a client will receive an offer on their timeshare and/or successfully sell or rent their timeshare. We also cannot guarantee what price will be received in regard to any successful offers. Everything was understood and acknowledged by Ms. in the Quality Control calls. We also happen to generate over $3 million in transmitted offers on a monthly basis. In fact, in the month of August 2017, we actually generated a record $7,192,631 in transmitted offers. It also appears that there have been at least three offers on Ms. timeshare that took place in April and October. Based on the fact that we have provided the services as contracted, there really is no reason to provide any refund; however, because of a misunderstanding in regard to the last marketing purchase, two refunds will be process for $1000 and $800 for a total amount of $1800. I have also placed Ms. on our "do not solicit" list, so that she is not contacted again to purchase additional marketing. Of course that will not stop her from receiving offers through our Concierge Department when they are received.

Unlike other timeshare resale marketing companies, Timeshares By Owner provides the marketing that is contracted and promised. We advertise in the USA Today as well as major city newspapers, billboards, TV ***, direct mail marketing, internet, and other forms of media. We also attend trade shows on a regular basis in which we display client ads, we distribute the Timeshare Trader publication on a monthly basis to the top vacation areas, and we sponsor our own podcast; "Vacation Time" broadcast every week live from the studios of the Timeshares By Owner corporate office. That is just a little of what we do. We have the tools to rent and/or sell a client's timeshare and have been successful at doing just that since 1998.

Again, a total refund of $1800 will be issued for the last purchase that took place on April 13, 2017 to resolve all matters. Ms. should not hesitate to call our fully staffed Client Services Department at toll-free (888) 402-0280 or (888) 707-8463 for an update anytime. Our fully staffed Concierge Department can also be reached at toll-free (888) 364-9212 and as an "Elite" member, the Elite telephone number is (844) 70ELITE. For the client's convenience, I may also be personally contacted via email at [email protected].

Cordially,

Kevin A. W
Vice-President/Consumer Analyst

October 24, 2017

***
Consumer Affairs Representative
Complaints Department
Revdex.com of Central Florida
1600 S. Grant St.
Longwood, FL 32750

Re: Case #***/ *** (Client ID)

Dear Ms.,

I am in receipt of the recent complaint filed with your office by ***. Our records indicate Ms. has been a client of Timeshares By Owner since June 21, 2017 with marketing for her BPPC at Gran Bahia Principe Punta Cana timeshare in the Dominican Republic. Ms. purchased marketing in the amount of $999 to advertise her timeshare on our website and in our walk-in offices. On June 22, 2017, we received a notice of cancellation via email and a refund was written up accordingly for processing by our Accounting Department. However, before the refund was processed, Ms. elected to stay on board with our services and signed a Continued Advertising Authorization Form (CAAF). On June 27, Gigi B in our Quality Control Department conducted a Quality Control call in which Ms. acknowledged her full understanding of the services that we provide (see script). Had Ms. not acknowledged her understanding of our terms and conditions in the Quality Control call, a full refund would have been processed.

In the correspondence prepared by Ms., she indicates that she is entitled to a full refund based on believing that we are scam. She also claims that it has been four months and that she has not yet recovered her funds and was allegedly promised that she would within a month of purchase. In response, our guarantee is to market a client's timeshare, which is exactly what we have been doing for Ms.. As was indicated in the contract and in the Quality Control call that was conducted, it was stated that we cannot guarantee a timeframe in which a client will receive an offer on their timeshare and/or successfully sell or rent their timeshare. We also cannot guarantee what price will be received in regard to any successful offers. Everything was understood and acknowledged by Ms. in the Quality Control call. We also happen to generate over $3 million in transmitted offers on a monthly basis. In fact, in the month of August 2017, we actually generated $7,192,631 in transmitted offers. It also appears that there have been at least three offers on Ms. timeshare that took place on July 17, August 9, and August 24 in 2017. Based on the fact that we have provided the services as contracted, that the policies were clearly understood, a contract was signed in advance, a CAAF was signed, and offers were provided, there is no entitlement to any refund.

Unlike other timeshare resale marketing companies, Timeshares By Owner provides the marketing that is contracted and promised. We advertise in the USA Today as well as major city newspapers, billboards, TV (***), direct mail marketing, internet, and other forms of media. We also attend trade shows on a regular basis in which we display client ads, we distribute the Timeshare Trader publication on a monthly basis to the top vacation areas, and we sponsor our own podcast; "Vacation Time" broadcast every week live from the studios of the Timeshares By Owner corporate office. That is just a little of what we do. We have the tools to rent and/or sell a client's timeshare and have been successful at doing just that since 1998.

Again, there is no entitlement to any refund of Ms. purchase. As she has been informed in the contract and Quality Control call, if she ever needs an update or has any questions in reference to her marketing, she should not hesitate to call our fully staffed Client Services Department at toll-free (888) 402-0280 or (888) 707-8463. Our fully staffed Concierge Department can also be reached at toll-free (888) 364-9212. For the client's convenience, I may also be personally contacted via email at [email protected].

Cordially,

Kevin A. W
Vice-President/Consumer Analyst

From: Kevin W (mailto:[email protected])
Sent: Monday, November 13, 2017 9:10 AM
To: 'Revdex.com'
Subject: RE: Revdex.com Complaint Case# *** (***-***-***)

Dear***,

I really don't understand the argument coming from Dawn *** in reference to my response being absurd.

First of all, as stated in my correspondence, Ms. signed a contract in advance of her marketing purchase for $999 and she certainly did cancel her services within the ten-day cancellation timeframe. In fact, she canceled the services the day following her purchase (and quoted our cancellation policy in her notice of cancellation). However, she elected to stay on board with our services after the sales representative that sold her our services had convinced her to remain on board. Based on that decision, our Client Services Department sent her a Continuing Advertising Authorization Form (CAAF) for her to sign via email, which she signed and emailed back to me. Upon receipt, we conducted a complete Quality Control call in which a script was followed. On June 27 at 10:01 am, Gigi Beluso conducted the Quality Control call in which Ms. acknowledged our services and the fact that we could not guarantee a timeframe in which her Gran Bahia Principe Punta Cana would rent and or for how much. A script was followed for the Quality Control call and if Ms. had not acknowledged an understanding of our services and wanted to remain on board with our services, we would have deemed that the Quality Control call was not successful and a full refund would have been processed. I had provided copies of the script, the contract, and the signed CAAF in the correspondence I sent to both the Revdex.com and to Ms. in response to her complaint.

Subsequent to the signed CAAF, there have been at least three offers on Ms. timeshare. The three offers took place on July 17, August 9, and August 24. We also have a fully staffed Concierge Department that will provide assistance whenever there is an offer. Aside from Nikki providing assistance, we have a fully staffed Client Services Dept and Concierge Dept that can provide assistance. The telephone numbers were provided in the contract and mail-outs. The Client Services Dept can be reached at toll-free (888) 707-8463 or (888) 402-0280 and the Concierge Department can be reached at toll-free (888) 364-9212.

Based on the fact that Ms., signed a contract in advance of her purchase, she signed a CAAF form, a Quality Control call was conducted in which she fully acknowledged our services, and our services have been provided as contracted, there is no entitlement to any refund. We will certainly do everything we can to ensure that Ms. is receiving a successful offer. Finally, she has been placed on the "do not solicit" list so that she is not contacted again to purchase any more marketing.

Yours Truly,

Kevin W
Timeshares By Owner Vice President

October 24, 2017

***
Consumer Affairs Representative
Complaints Department
Revdex.com of Central Florida
1600 S. Grant St.
Longwood, FL 32750

Re: Case #***/ *** (Client ID)

Dear Ms.,

I am in receipt of the recent complaint filed with your office by ***. Our records indicate Ms. has been a client of Timeshares By Owner since June 21, 2017 with marketing for her BPPC at Gran Bahia Principe Punta Cana timeshare in the Dominican Republic. Ms. purchased marketing in the amount of $999 to advertise her timeshare on our website and in our walk-in offices. On June 22, 2017, we received a notice of cancellation via email and a refund was written up accordingly for processing by our Accounting Department. However, before the refund was processed, Ms. elected to stay on board with our services and signed a Continued Advertising Authorization Form (CAAF). On June 27, Gigi B in our Quality Control Department conducted a Quality Control call in which Ms. acknowledged her full understanding of the services that we provide (see script). Had Ms. not acknowledged her understanding of our terms and conditions in the Quality Control call, a full refund would have been processed.

In the correspondence prepared by Ms., she indicates that she is entitled to a full refund based on believing that we are scam. She also claims that it has been four months and that she has not yet recovered her funds and was allegedly promised that she would within a month of purchase. In response, our guarantee is to market a client's timeshare, which is exactly what we have been doing for Ms.. As was indicated in the contract and in the Quality Control call that was conducted, it was stated that we cannot guarantee a timeframe in which a client will receive an offer on their timeshare and/or successfully sell or rent their timeshare. We also cannot guarantee what price will be received in regard to any successful offers. Everything was understood and acknowledged by Ms. in the Quality Control call. We also happen to generate over $3 million in transmitted offers on a monthly basis. In fact, in the month of August 2017, we actually generated $7,192,631 in transmitted offers. It also appears that there have been at least three offers on Ms. timeshare that took place on July 17, August 9, and August 24 in 2017. Based on the fact that we have provided the services as contracted, that the policies were clearly understood, a contract was signed in advance, a CAAF was signed, and offers were provided, there is no entitlement to any refund.

Unlike other timeshare resale marketing companies, Timeshares By Owner provides the marketing that is contracted and promised. We advertise in the USA Today as well as major city newspapers, billboards, TV (***), direct mail marketing, internet, and other forms of media. We also attend trade shows on a regular basis in which we display client ads, we distribute the Timeshare Trader publication on a monthly basis to the top vacation areas, and we sponsor our own podcast; "Vacation Time" broadcast every week live from the studios of the Timeshares By Owner corporate office. That is just a little of what we do. We have the tools to rent and/or sell a client's timeshare and have been successful at doing just that since 1998.

Again, there is no entitlement to any refund of Ms. purchase. As she has been informed in the contract and Quality Control call, if she ever needs an update or has any questions in reference to her marketing, she should not hesitate to call our fully staffed Client Services Department at toll-free (888) 402-0280 or (888) 707-8463. Our fully staffed Concierge Department can also be reached at toll-free (888) 364-9212. For the client's convenience, I may also be personally contacted via email at [email protected].

Cordially,

Kevin A. W
Vice-President/Consumer Analyst

From: Kevin W (mailto:[email protected])
Sent: Monday, November 13, 2017 9:10 AM
To: 'Revdex.com'
Subject: RE: Revdex.com Complaint Case# *** (***-***-***)

Dear***,

I really don't understand the argument coming from Dawn *** in reference to my response being absurd.

First of all, as stated in my correspondence, Ms. signed a contract in advance of her marketing purchase for $999 and she certainly did cancel her services within the ten-day cancellation timeframe. In fact, she canceled the services the day following her purchase (and quoted our cancellation policy in her notice of cancellation). However, she elected to stay on board with our services after the sales representative that sold her our services had convinced her to remain on board. Based on that decision, our Client Services Department sent her a Continuing Advertising Authorization Form (CAAF) for her to sign via email, which she signed and emailed back to me. Upon receipt, we conducted a complete Quality Control call in which a script was followed. On June 27 at 10:01 am, Gigi Beluso conducted the Quality Control call in which Ms. acknowledged our services and the fact that we could not guarantee a timeframe in which her Gran Bahia Principe Punta Cana would rent and or for how much. A script was followed for the Quality Control call and if Ms. had not acknowledged an understanding of our services and wanted to remain on board with our services, we would have deemed that the Quality Control call was not successful and a full refund would have been processed. I had provided copies of the script, the contract, and the signed CAAF in the correspondence I sent to both the Revdex.com and to Ms. in response to her complaint.

Subsequent to the signed CAAF, there have been at least three offers on Ms. timeshare. The three offers took place on July 17, August 9, and August 24. We also have a fully staffed Concierge Department that will provide assistance whenever there is an offer. Aside from Nikki providing assistance, we have a fully staffed Client Services Dept and Concierge Dept that can provide assistance. The telephone numbers were provided in the contract and mail-outs. The Client Services Dept can be reached at toll-free (888) 707-8463 or (888) 402-0280 and the Concierge Department can be reached at toll-free (888) 364-9212.

Based on the fact that Ms., signed a contract in advance of her purchase, she signed a CAAF form, a Quality Control call was conducted in which she fully acknowledged our services, and our services have been provided as contracted, there is no entitlement to any refund. We will certainly do everything we can to ensure that Ms. is receiving a successful offer. Finally, she has been placed on the "do not solicit" list so that she is not contacted again to purchase any more marketing.

Yours Truly,

Kevin W
Timeshares By Owner Vice President

September 19, 2017

***
Consumer Affairs Representative
Complaints Department
Revdex.com of Central Florida
1600 S. Grant St.
Longwood, FL 32750

Re: Case #*** (Client ID #***)

Dear Ms.,

I am in receipt of the recent complaint filed with your office by***. Our records indicate*** has been a client of Timeshares By Owner since January 30, 2017 with marketing for her Trafalgar Beach Villas on the island of Antigua. Ms. purchased marketing on three different occasions. The first purchase was specifically for website and walk-in office advertising that remains active and renewed through January 2018. Subsequent purchases on April 19, 2017 and August 16, 2017 were specifically for marketing placed into monthly editions of the Timeshare Trader Magazine, the Trader Elite Magazine, and the "Elite Plus" program with specific membership and exclusive telephone number. Before we could accept Ms. fees for any marketing purchase, contracts were signed. By signing a contract, it was a complete acknowledgement of Ms. understanding of our terms and conditions, which included the fact that there was a ten-day timeframe from the start of services for requesting and receiving a full refund. Directly after each purchase, a complete Quality Control call was conducted in which Ms. acknowledged her understanding of our terms and conditions as covered in the Quality Control script. If at any time during the Quality Control call, had Ms. not understood our policies or disagreed with any of our terms, a refund would have been processed for the full marketing purchase.

In the correspondence prepared by Ms., she indicates that any call from Timeshares By Owner is only a request for more money for more marketing--and all she wants to do is sell the timeshare to pay off her bills. Based on the complaint she is filing, a refund is the apparent remedy. In response, Timeshares By Owner does generate over $3 million in transmitted offers on a monthly basis. In fact, in the month of August 2017, we actually generated $7,192,631 in transmitted offers, and our guarantee is to market a client's timeshare, which is exactly what we have been doing for Ms.. It also appears that we did provide one offer to Ms. on August 17 for which there apparently was no availability. As for purchasing marketing, a client never has to purchase additional marketing, as it is always their decision if they want to purchase another marketing program. Based on the fact that we have provided the marketing as contracted, there really is no entitlement to any refund; however, to resolve matters, on behalf of Timeshares By Owner, I will go ahead and issue a refund of Ms. last purchase that took place on August 16, 2017 in the amount of $984. I have also placed Ms. on our "do not solicit" list so that she is not contacted again to purchase additional marketing. Of course that will not stop her from being contacted by our Concierge Department when there is an offer on her timeshare.

Unlike other timeshare resale marketing companies, Timeshares By Owner provides the marketing that is contracted and promised. We advertise in the USA Today as well as major city newspapers, billboards, TV (***), direct mail marketing, internet, and other forms of media. We also attend trade shows on a regular basis in which we display client ads, we distribute the Timeshare Trader publication on a monthly basis to the top vacation areas, and we sponsor our own podcast; "Vacation Time" broadcast every week live from the studios of the Timeshares By Owner corporate office. That is just a little of what we do. We have the tools to rent and/or sell a client's timeshare and have been successful at doing just that since 1998.

Again, to resolve matters, a refund of $984 will be issued back to Ms. for her last purchase. As she has been informed in the contracts, mailings, and Quality Control calls, if she ever needs an update or has any questions in reference to her marketing, she should not hesitate to call our fully staffed Client Services Department at toll-free (888) 402-0280 or (888) 707-8463. Our "Elite" number is (844) 70ELITE or (844) 703-5483, and our Concierge Department can always be reached at toll-free (888) 364-9212. For the client's convenience, I may also be personally contacted via email at [email protected].

Cordially,

Kevin A. W
Vice-President/Consumer Analyst

September 19, 2017

***
Consumer Affairs Representative
Complaints Department
Revdex.com of Central Florida
1600 S. Grant St.
Longwood, FL 32750

Re: Case #*** (Client ID #***)

Dear Ms.,

I am in receipt of the recent complaint filed with your office by***. Our records indicate*** has been a client of Timeshares By Owner since January 30, 2017 with marketing for her Trafalgar Beach Villas on the island of Antigua. Ms. purchased marketing on three different occasions. The first purchase was specifically for website and walk-in office advertising that remains active and renewed through January 2018. Subsequent purchases on April 19, 2017 and August 16, 2017 were specifically for marketing placed into monthly editions of the Timeshare Trader Magazine, the Trader Elite Magazine, and the "Elite Plus" program with specific membership and exclusive telephone number. Before we could accept Ms. fees for any marketing purchase, contracts were signed. By signing a contract, it was a complete acknowledgement of Ms. understanding of our terms and conditions, which included the fact that there was a ten-day timeframe from the start of services for requesting and receiving a full refund. Directly after each purchase, a complete Quality Control call was conducted in which Ms. acknowledged her understanding of our terms and conditions as covered in the Quality Control script. If at any time during the Quality Control call, had Ms. not understood our policies or disagreed with any of our terms, a refund would have been processed for the full marketing purchase.

In the correspondence prepared by Ms., she indicates that any call from Timeshares By Owner is only a request for more money for more marketing--and all she wants to do is sell the timeshare to pay off her bills. Based on the complaint she is filing, a refund is the apparent remedy. In response, Timeshares By Owner does generate over $3 million in transmitted offers on a monthly basis. In fact, in the month of August 2017, we actually generated $7,192,631 in transmitted offers, and our guarantee is to market a client's timeshare, which is exactly what we have been doing for Ms.. It also appears that we did provide one offer to Ms. on August 17 for which there apparently was no availability. As for purchasing marketing, a client never has to purchase additional marketing, as it is always their decision if they want to purchase another marketing program. Based on the fact that we have provided the marketing as contracted, there really is no entitlement to any refund; however, to resolve matters, on behalf of Timeshares By Owner, I will go ahead and issue a refund of Ms. last purchase that took place on August 16, 2017 in the amount of $984. I have also placed Ms. on our "do not solicit" list so that she is not contacted again to purchase additional marketing. Of course that will not stop her from being contacted by our Concierge Department when there is an offer on her timeshare.

Unlike other timeshare resale marketing companies, Timeshares By Owner provides the marketing that is contracted and promised. We advertise in the USA Today as well as major city newspapers, billboards, TV (***), direct mail marketing, internet, and other forms of media. We also attend trade shows on a regular basis in which we display client ads, we distribute the Timeshare Trader publication on a monthly basis to the top vacation areas, and we sponsor our own podcast; "Vacation Time" broadcast every week live from the studios of the Timeshares By Owner corporate office. That is just a little of what we do. We have the tools to rent and/or sell a client's timeshare and have been successful at doing just that since 1998.

Again, to resolve matters, a refund of $984 will be issued back to Ms. for her last purchase. As she has been informed in the contracts, mailings, and Quality Control calls, if she ever needs an update or has any questions in reference to her marketing, she should not hesitate to call our fully staffed Client Services Department at toll-free (888) 402-0280 or (888) 707-8463. Our "Elite" number is (844) 70ELITE or (844) 703-5483, and our Concierge Department can always be reached at toll-free (888) 364-9212. For the client's convenience, I may also be personally contacted via email at [email protected].

Cordially,

Kevin A. W
Vice-President/Consumer Analyst

September 19, 2017

Susan M
Consumer Affairs Representative
Complaints Department
Revdex.com of Central Florida
1600 S. Grant St.
Longwood, FL 32750

Re: Case #***/ *** (Client ID #***)

Dear Ms. M,

I am in receipt of the recent complaint filed with your office by *** A. ***. Our records indicate Ms. has been a client of Timeshares By Owner since December 23, 2014 marketing her Historic Powhatan Resort timeshare in Williamsburg, Virginia. Ms. purchased marketing on three different occasions. The first purchase was specifically for website and walk-in office advertising that remains active and renewed through December 2017. Subsequent purchases on July 16, 2016 and November 10, 2016 were specifically for marketing placed into monthly editions of the Timeshare Trader Magazine, the Trader Elite Magazine, and the "Elite Plus" program with specific membership and exclusive telephone number. Before we could accept Ms. fees for any marketing purchase, contracts were signed. By signing a contract, it was a complete acknowledgement of her understanding of our terms and conditions, which included the fact that there was a ten-day timeframe from the start of services for requesting and receiving a full refund. Directly after each purchase, a complete Quality Control call was conducted in which Ms. completely acknowledged her understanding of our terms and conditions as covered in the Quality Control script. If at any time during the Quality Control call, had Ms. not understood our policies or disagreed with any of our terms, a refund would have been processed for the full marketing purchase.

In the correspondence prepared by Ms., she indicates that as a resolution or settlement, she wants a full refund of all marketing fees, and while she is requesting copies of all recordings of conversations, those are for training purposes (as started before a recording commences) and we do not just provide recordings of every conducted conversation to clients based on any request. We do ensure that clients sign contracts in advance of their purchase and we also conduct Quality Control calls in which scripts are followed. Again, if Ms. had not acknowledged her understanding of our terms and conditions during the Quality Control call, a refund would have been processed. Had Ms. not wanted to purchase our marketing services, then she should not have signed any contracts. Her comment that she would like Timeshares By Owner "ultimately put out of business" is a rather cruel sentiment, when we are a company that employs people that really try to do what is right for our clients and we actually generate over $3 million in transmitted offers on a monthly basis. In fact, in the month of August 2017, we actually generated $7,192,631 in transmitted offers. Our guarantee is to market a client's timeshare, which is exactly what we have been doing for Ms. since she purchased marketing in 2014. Timeshares By Owner cannot guarantee a buyer or renter for any timeshare within any certain timeframe or for any particular price as was covered in the contract and in the follow-up Quality Control calls. It also appears that there have been at least six offers on Ms. timeshare that took place on Apr. 9, 2016, Sep. 20, 2016, Oct. 25, 2016, Nov. 2, 2016, Nov. 3, 2016, and Nov. 17, 2016. Some of the offers were refused by Ms. because she felt they were too low and then she removed herself from receiving rental offers on her timeshare. Only wanting a purchase offer on a timeshare does reduce the number of inquiries, as we tell clients that we receive rental offers much more than we do sale offers. We remind clients that renters do sometimes become buyers. Based on conversations with Ms., we did place her on the "do not solicit" list on Nov. 16, 2016 so that she was not contacted again to purchase more marketing. Of course, that does not stop a client from receiving offers through our Concierge Department. Based on the fact that we have provided the services as contracted, there is no entitlement to any refund.

Unlike other timeshare resale marketing companies, Timeshares By Owner provides the marketing that is contracted and promised. We advertise in the USA Today as well as major city newspapers, billboards, TV (ESPN, A&E, Weather Channel, and Travel Channel), direct mail marketing, internet, and other forms of media. We also attend trade shows on a regular basis in which we display client ads, we distribute the Timeshare Trader publication on a monthly basis to the top vacation areas, and we sponsor our own podcast; "Vacation Time" broadcast every week live from the studios of the Timeshares By Owner corporate office. That is just a little of what we do. We have the tools to rent and/or sell a client's timeshare and have been successful at doing just that since 1998.

Again, there is no entitlement to any refund of Ms. purchases. As she has been informed in the contracts, mailings, and Quality Control calls, if she ever needs an update or has any questions in reference to her marketing, she should not hesitate to call our fully staffed Client Services Department at toll-free (888) 402-0280 or (888) 707-8463. Our "Elite" number is (844) 70ELITE or (844) 703-5483, and our Concierge Department can be reached at toll-free (888) 364-9212. I may also be personally contacted via email at [email protected].

Cordially,

Kevin A. W
Vice-President/Consumer Analyst

Dear Ms.,

As I informed you in previous correspondence, there is no guarantee in regard to how long it will take to rent or sell your timeshare or how much will be received when your timeshare sells or rents. Our only guarantee is to market your timeshare, which was clarified in the contracts that you signed in advance of purchases as well as in the Quality Control calls that were conducted after your purchases took place. There was nothing that compelled you to sign contracts or to agree to what was stated in the Quality Control (QC) calls. If you had not acknowledged our services in the QC, then a refund would have been issued. Perhaps the offers were only for rental opportunities, but you had marketed your timeshare for both rental and sale-- and timeshares receive rental offers over sale offers by at least a 10 to 1 ratio. Renters do also become buyers. They rent for a week, like the timeshare and realize that you are selling for less than the resort and then make an offer to purchase. The $7 million in offers I referred to (that was our best month) are transmitted offers, which I specifically indicated. Our concierge Department provides those offers based on rental pricing of said timeshares and adds them up. It would be wonderful if all were successful rental and/or sales, but with our full-time growing staff in the concierge department the rental and sale successes are adding up daily. I believe that I have already responded to your complaint in my previous correspondence, and based on the fact that we have provided the services promised and contracted, there is no entitlement to any refund. However, just as an appeasement and not because there is any entitlement to a refund, I will issue a refund for the very last contract signed in the amount of $949 purchased on November 10, 2016. I will not agree to any further refund. Ms. marketing will continue with additional placement in upcoming Timeshare Trader and Elite Plus magazines-- no purchase necessary!

Kevin W
Vice-President/ Consumer Analyst
Timeshares By Owner

September 14, 2017

***
Consumer Affairs Representative
Complaints Department
Revdex.com of Central Florida
1600 S. Grant St.
Longwood, FL 32750

Re: Case #***/***/ Client ID #***

Dear Ms.,

I am in receipt of yet another complaint filed with your office by***. I had already responded to a similar complaint filed by Ms. previously (see letter dated April 11, 2017). As stated previously, our records indicate Ms. has been a client of Timeshares By Owner since August 10, 2016 marketing her Westgate Smoky Mountain Resort at Gatlinburg and Sedona Summit resorts in Tennessee and Arizona respectively. Based on the previous complaint that she filed, on behalf of Timeshares By Owner, I ensured that a refund of $3000.00 would be issued to resolve all matters. In fact, Ms. signed a Partial Credit Authorization Form (PCAF), which demonstrated her acceptance of the partial credit refund. I personally followed up with a Quality Control call ensuring that she understood our services and accepted the refund to resolve all matters.

In the latest correspondence prepared by Ms., she claims that she is not receiving the marketing in magazines and that offers provided to her have not been successful. In response, we have indeed placed marketing in magazines (see attached copies) and I have promised that I will be placing more of her timeshare marketing in upcoming magazines--I will continue to do so at no additional cost. As they are published, a copy of the magazines will be sent to her with her advertising. As for offers, our records indicate that offers have been provided to her from our Concierge Department. Offers took place on Nov. 8, 2016, Nov. 17, 2016, Jan. 5, 2017, Apr. 5, 2017, Jun. 25, 2017, Aug. 9, 2017, and Aug. 15, 2017. If the offers did not work out, I'm sorry that happened, but that does not mean that more offers will not take place and that any future offers will not work out. We do have an actively involved Concierge Department with four different representatives working with our clients to ensure that rentals and/or sales of timeshares are successful.

As I stated in prior correspondence, we are not like other timeshare resale marketing companies. Timeshares By Owner provides the marketing that is contracted and promised. We advertise in the USA Today as well as major city newspapers, billboards, TV (***), direct mail marketing, internet, and other forms of media. We also attend trade shows on a regular basis in which we display client ads, we distribute the Timeshare Trader publication on a monthly basis to the top vacation areas, and we sponsor our own podcast; "Vacation Time" broadcast every week live from the studios of the Timeshares By Owner corporate office. That is just a little of what we do. We have the tools to rent and/or sell a client's timeshare and have been successful at doing just that since 1998.

Again, a refund of $3000.00 has already been issued on April 11, 2017 in three different parts (for $1599, $649, and $752) that took care of the last complaint filed through the Revdex.com. As Ms. already understands, she should not hesitate to call our fully staffed Client Services Department at toll-free (888) 707-8463 or (888) 402-0280 for an update anytime. Our Concierge Department may also be reached at (888) 364-9212. As an "Elite" member, she can also call our Elite line at (844) 70ELITE. Ms. may also continually contact me personally via email at [email protected].

Cordially,

Kevin A. W
Vice-President/Consumer Analyst

September 19, 2017

Susan M
Consumer Affairs Representative
Complaints Department
Revdex.com of Central Florida
1600 S. Grant St.
Longwood, FL 32750

Re: Case #***/ *** (Client ID #***)

Dear Ms. M,

I am in receipt of the recent complaint filed with your office by *** A. ***. Our records indicate Ms. has been a client of Timeshares By Owner since December 23, 2014 marketing her Historic Powhatan Resort timeshare in Williamsburg, Virginia. Ms. purchased marketing on three different occasions. The first purchase was specifically for website and walk-in office advertising that remains active and renewed through December 2017. Subsequent purchases on July 16, 2016 and November 10, 2016 were specifically for marketing placed into monthly editions of the Timeshare Trader Magazine, the Trader Elite Magazine, and the "Elite Plus" program with specific membership and exclusive telephone number. Before we could accept Ms. fees for any marketing purchase, contracts were signed. By signing a contract, it was a complete acknowledgement of her understanding of our terms and conditions, which included the fact that there was a ten-day timeframe from the start of services for requesting and receiving a full refund. Directly after each purchase, a complete Quality Control call was conducted in which Ms. completely acknowledged her understanding of our terms and conditions as covered in the Quality Control script. If at any time during the Quality Control call, had Ms. not understood our policies or disagreed with any of our terms, a refund would have been processed for the full marketing purchase.

In the correspondence prepared by Ms., she indicates that as a resolution or settlement, she wants a full refund of all marketing fees, and while she is requesting copies of all recordings of conversations, those are for training purposes (as started before a recording commences) and we do not just provide recordings of every conducted conversation to clients based on any request. We do ensure that clients sign contracts in advance of their purchase and we also conduct Quality Control calls in which scripts are followed. Again, if Ms. had not acknowledged her understanding of our terms and conditions during the Quality Control call, a refund would have been processed. Had Ms. not wanted to purchase our marketing services, then she should not have signed any contracts. Her comment that she would like Timeshares By Owner "ultimately put out of business" is a rather cruel sentiment, when we are a company that employs people that really try to do what is right for our clients and we actually generate over $3 million in transmitted offers on a monthly basis. In fact, in the month of August 2017, we actually generated $7,192,631 in transmitted offers. Our guarantee is to market a client's timeshare, which is exactly what we have been doing for Ms. since she purchased marketing in 2014. Timeshares By Owner cannot guarantee a buyer or renter for any timeshare within any certain timeframe or for any particular price as was covered in the contract and in the follow-up Quality Control calls. It also appears that there have been at least six offers on Ms. timeshare that took place on Apr. 9, 2016, Sep. 20, 2016, Oct. 25, 2016, Nov. 2, 2016, Nov. 3, 2016, and Nov. 17, 2016. Some of the offers were refused by Ms. because she felt they were too low and then she removed herself from receiving rental offers on her timeshare. Only wanting a purchase offer on a timeshare does reduce the number of inquiries, as we tell clients that we receive rental offers much more than we do sale offers. We remind clients that renters do sometimes become buyers. Based on conversations with Ms., we did place her on the "do not solicit" list on Nov. 16, 2016 so that she was not contacted again to purchase more marketing. Of course, that does not stop a client from receiving offers through our Concierge Department. Based on the fact that we have provided the services as contracted, there is no entitlement to any refund.

Unlike other timeshare resale marketing companies, Timeshares By Owner provides the marketing that is contracted and promised. We advertise in the USA Today as well as major city newspapers, billboards, TV (ESPN, A&E, Weather Channel, and Travel Channel), direct mail marketing, internet, and other forms of media. We also attend trade shows on a regular basis in which we display client ads, we distribute the Timeshare Trader publication on a monthly basis to the top vacation areas, and we sponsor our own podcast; "Vacation Time" broadcast every week live from the studios of the Timeshares By Owner corporate office. That is just a little of what we do. We have the tools to rent and/or sell a client's timeshare and have been successful at doing just that since 1998.

Again, there is no entitlement to any refund of Ms. purchases. As she has been informed in the contracts, mailings, and Quality Control calls, if she ever needs an update or has any questions in reference to her marketing, she should not hesitate to call our fully staffed Client Services Department at toll-free (888) 402-0280 or (888) 707-8463. Our "Elite" number is (844) 70ELITE or (844) 703-5483, and our Concierge Department can be reached at toll-free (888) 364-9212. I may also be personally contacted via email at [email protected].

Cordially,

Kevin A. W
Vice-President/Consumer Analyst

Dear Ms.,

As I informed you in previous correspondence, there is no guarantee in regard to how long it will take to rent or sell your timeshare or how much will be received when your timeshare sells or rents. Our only guarantee is to market your timeshare, which was clarified in the contracts that you signed in advance of purchases as well as in the Quality Control calls that were conducted after your purchases took place. There was nothing that compelled you to sign contracts or to agree to what was stated in the Quality Control (QC) calls. If you had not acknowledged our services in the QC, then a refund would have been issued. Perhaps the offers were only for rental opportunities, but you had marketed your timeshare for both rental and sale-- and timeshares receive rental offers over sale offers by at least a 10 to 1 ratio. Renters do also become buyers. They rent for a week, like the timeshare and realize that you are selling for less than the resort and then make an offer to purchase. The $7 million in offers I referred to (that was our best month) are transmitted offers, which I specifically indicated. Our concierge Department provides those offers based on rental pricing of said timeshares and adds them up. It would be wonderful if all were successful rental and/or sales, but with our full-time growing staff in the concierge department the rental and sale successes are adding up daily. I believe that I have already responded to your complaint in my previous correspondence, and based on the fact that we have provided the services promised and contracted, there is no entitlement to any refund. However, just as an appeasement and not because there is any entitlement to a refund, I will issue a refund for the very last contract signed in the amount of $949 purchased on November 10, 2016. I will not agree to any further refund. Ms. marketing will continue with additional placement in upcoming Timeshare Trader and Elite Plus magazines-- no purchase necessary!

Kevin W
Vice-President/ Consumer Analyst
Timeshares By Owner

September 14, 2017

***
Consumer Affairs Representative
Complaints Department
Revdex.com of Central Florida
1600 S. Grant St.
Longwood, FL 32750

Re: Case #***/***/ Client ID #***

Dear Ms.,

I am in receipt of yet another complaint filed with your office by***. I had already responded to a similar complaint filed by Ms. previously (see letter dated April 11, 2017). As stated previously, our records indicate Ms. has been a client of Timeshares By Owner since August 10, 2016 marketing her Westgate Smoky Mountain Resort at Gatlinburg and Sedona Summit resorts in Tennessee and Arizona respectively. Based on the previous complaint that she filed, on behalf of Timeshares By Owner, I ensured that a refund of $3000.00 would be issued to resolve all matters. In fact, Ms. signed a Partial Credit Authorization Form (PCAF), which demonstrated her acceptance of the partial credit refund. I personally followed up with a Quality Control call ensuring that she understood our services and accepted the refund to resolve all matters.

In the latest correspondence prepared by Ms., she claims that she is not receiving the marketing in magazines and that offers provided to her have not been successful. In response, we have indeed placed marketing in magazines (see attached copies) and I have promised that I will be placing more of her timeshare marketing in upcoming magazines--I will continue to do so at no additional cost. As they are published, a copy of the magazines will be sent to her with her advertising. As for offers, our records indicate that offers have been provided to her from our Concierge Department. Offers took place on Nov. 8, 2016, Nov. 17, 2016, Jan. 5, 2017, Apr. 5, 2017, Jun. 25, 2017, Aug. 9, 2017, and Aug. 15, 2017. If the offers did not work out, I'm sorry that happened, but that does not mean that more offers will not take place and that any future offers will not work out. We do have an actively involved Concierge Department with four different representatives working with our clients to ensure that rentals and/or sales of timeshares are successful.

As I stated in prior correspondence, we are not like other timeshare resale marketing companies. Timeshares By Owner provides the marketing that is contracted and promised. We advertise in the USA Today as well as major city newspapers, billboards, TV (***), direct mail marketing, internet, and other forms of media. We also attend trade shows on a regular basis in which we display client ads, we distribute the Timeshare Trader publication on a monthly basis to the top vacation areas, and we sponsor our own podcast; "Vacation Time" broadcast every week live from the studios of the Timeshares By Owner corporate office. That is just a little of what we do. We have the tools to rent and/or sell a client's timeshare and have been successful at doing just that since 1998.

Again, a refund of $3000.00 has already been issued on April 11, 2017 in three different parts (for $1599, $649, and $752) that took care of the last complaint filed through the Revdex.com. As Ms. already understands, she should not hesitate to call our fully staffed Client Services Department at toll-free (888) 707-8463 or (888) 402-0280 for an update anytime. Our Concierge Department may also be reached at (888) 364-9212. As an "Elite" member, she can also call our Elite line at (844) 70ELITE. Ms. may also continually contact me personally via email at [email protected].

Cordially,

Kevin A. W
Vice-President/Consumer Analyst

August 8, 2017

Susan M
Consumer Affairs Representative
Complaints Department
Revdex.com of Central Florida
1600 S. Grant St.
Longwood, FL 32750

Re: Case #***/ ***/ Client ID #***
Dear Ms. M,

I am in receipt of the recent complaint filed with your office by ***. Our records indicate Mr. has been a client of Timeshares By Owner since July 18, 2016 to market his Sapphire Resort at Kingsbury Crossing timeshare in Nevada. Mr. marketing purchase in the amount of $499 included website and walk-in office advertising that remains active and renewed through June 2018. Before we could accept Mr. fee, a contract was signed. By signing the contract, it was a complete acknowledgement of his understanding of our terms and conditions, which included the fact that there was a ten-day timeframe from the start of services for requesting and receiving a full refund.

In the correspondence prepared by Mr., he indicates that at the time he purchased our marketing, his timeshare was under litigation by the state of Nevada and that he could not have sold his timeshare even if he had wanted to. He further claims that Tamika M had informed him that his timeshare would sell by August. (it was actually Angenique T that sold our services and it was Tamika M from our Concierge Department that simply provided Mr. with offers on his timeshare). In response to Mr. stated issues, Timeshares By Owner representatives would not know whether a lawsuit has been filed against a particular timeshare resort or owner. It would be the owner of the timeshare that would know that information and then indicate whether or not he/she could purchase the marketing we were offering. As for rental opportunities, if the client is a member of RCI, as indicated by Mr., then rentals could certainly take place. Timeshares By Owner cannot control whether or not a timeshare is available when a potential renter may want a specific week. It does appear that Mr. has received at least two different rental offers on his timeshare. In regard to the availability of his timeshare, it is prominently listed as a "gold crown" resort on the RCI website (resort code #***) with no indication that the timeshare is under any litigation with the state of Nevada. I also conducted a Google search and could not find anything indicating any current issues that would prevent the sale or rent of his timeshare. Even if there was a problem at the time of his purchase, it appears that everything was soon rectified and Mr. would have been able to sell his timeshare if the right buyer was found. When Mr. purchased our marketing over a year ago, our guarantee was to provide marketing, which is what we have done and continue to do. Obviously, we cannot guarantee a timeframe for selling or renting a client's timeshare, which is spelled out in the contract. We also cannot indicate what price might be offered or received. Based on the fact that we have provided the service as contracted, there is no entitlement to any refund. We will continue to market Mr. timeshare as contracted; however, I have placed Mr. on the "do not solicit" list, so that he is not contacted again to purchase additional marketing. That does not mean that he will not be contacted by the Concierge Department when there is an offer on his timeshare.

Unlike other timeshare resale marketing companies, Timeshares By Owner provides the marketing that is contracted and promised. We advertise in the USA Today as well as major city newspapers, billboards, TV (ESPN, A&E, Weather Channel, and Travel Channel), direct mail marketing, internet, and other forms of media. We also attend trade shows on a regular basis in which we display client ads, we distribute the Timeshare Trader publication on a monthly basis to the top vacation areas, and we sponsor our own podcast; "Vacation Time" broadcast every week live from the studios of the Timeshares By Owner corporate office. That is just a little of what we do. We have the tools to rent and/or sell a client's timeshare and have been successful at doing just that since 1998.

Again, there is no entitlement to any refund. If Mr. ever has any questions in reference to his marketing, he should not hesitate to call our fully staffed Client Services Department at toll-free (888) 707-8463 or (888) 402-0280. Our Concierge Department may also be reached at (888) 364-9212. I may also be personally contacted via email at [email protected].

Cordially,

Kevin A. W
Vice-President/Consumer Analyst

From: Kevin White (mailto:[email protected])
Sent: Tuesday, August 29, 2017 1:19 PM
To: 'Susan M'
Subject: RE: Revdex.com Consumers Rebuttal---Case # ***: ***

Dear Susan M,

After careful review of Mr. rebuttal of my response to his original complaint, I stand behind my original response. We marketed Mr. timeshare as contracted and provided offers. His timeshare exists and has for quite some time--I'm sorry that he believes that it could not have been sold based on litigation, but as stated previously, I see nothing that would have prevented a sale or rent of his timeshare. Based on providing the services as contracted, there is no entitlement to any refund. However, Mr. has been placed on the "do not solicit" list. Of course that does not stop him from receiving offers when they are received through our Concierge Department.

Kevin W
Timeshares By Owner Vice President
1-888-707-TIME Ext: 321
www.timesharesbyowner.com

August 8, 2017

***
Consumer Affairs Representative
Complaints Department
Revdex.com of Central Florida
1600 S. Grant St.
Longwood, FL 32750

Re: Case #***/ ***/ Client ID #***

Dear Ms.,

I am in receipt of the recent complaint filed with your office by ***. Our records indicate Ms. has been a client of Timeshares By Owner since June 21, 2016 marketing her Wyndham Palm-Aire timeshare in Florida. Ms. purchased marketing on two occasions. The first purchase was specifically for website and walk-in office advertising that remains active and renewed through June 2018. The second purchase took place on September 20, 2016 and was specifically for the placement of advertising in the Timeshare Trader Magazine. Before we could accept Ms. fees for either marketing purchase, contracts were signed. By signing a contract, it was a complete acknowledgement of her understanding of our terms and conditions, which included the fact that there was a ten-day timeframe from the start of services for requesting and receiving a full refund. Directly after each purchase, a complete Quality Control call was conducted in which Ms. completely acknowledged her understanding of our terms and conditions as covered in the Quality Control script. If at any time during the Quality Control call, had Ms. not understood our policies or disagreed with any of our terms, a refund would have been processed for the full marketing purchase.

In the correspondence prepared by Ms., she indicates that she has been passed along to ten different representatives of our company over her time as a client of Timeshares By Owner and that when she received the Timeshare Trader Magazine, there were errors in the listed advertising in the magazine. Ms. further states that there were alleged buyers for her timeshare through the magazine marketing. In response, Timeshares By Owner cannot guarantee a buyer or renter for any timeshare within any certain timeframe or for any particular price as was covered in the contract and in the follow-up Quality Control call. In regard to contact or updates to a client's marketing, there is a Client Services Department that should always be contacted, and the sales representative that sold the services should always inform the client to contact the fully staffed Client Services Department for marketing questions or updates. It also appears that there have been at least two offers on Ms. timeshares on April 26 and June 20 respectively. Based on the fact that we have provided the service as contracted, there is no entitlement to any refund; however, based on the misunderstanding of the last purchase that took place on September 20, 2016, I will ensure that a refund in the amount of $999 is processed and credited back to Ms.. We will continue to market Ms. timeshare based on her first purchase and I have placed her name on the "do not solicit" list, so that she is not contacted again to purchase additional marketing. That does not mean that she will not be contacted by the Concierge Department when there is an offer on her timeshare.

Unlike other timeshare resale marketing companies, Timeshares By Owner provides the marketing that is contracted and promised. We advertise in the USA Today as well as major city newspapers, billboards, TV (ESPN, A&E, Weather Channel, and Travel Channel), direct mail marketing, internet, and other forms of media. We also attend trade shows on a regular basis in which we display client ads, we distribute the Timeshare Trader publication on a monthly basis to the top vacation areas, and we sponsor our own podcast; "Vacation Time" broadcast every week live from the studios of the Timeshares By Owner corporate office. That is just a little of what we do. We have the tools to rent and/or sell a client's timeshare and have been successful at doing just that since 1998.

Again, to resolve matters, a refund of $999 will be issued back to Ms.. If Ms. ever has any questions in reference to her marketing, she should not hesitate to call our fully staffed Client Services Department at toll-free (888) 707-8463 or (888) 402-0280. Our Concierge Department may also be reached at (888) 364-9212. I may also be personally contacted via email at [email protected].

Cordially,

Kevin A. W
Vice-President/Consumer Analyst

June 26, 2017

***
Consumer Affairs Representative
Complaints Department
Revdex.com of Central Florida
1600 S. Grant St.
Longwood, FL 32750

Re: Case #***/ ***/ Client ID #***

Dear Ms.,

I am in receipt of the recent complaint filed with your office by ***. Our records indicate Ms. has been a client of Timeshares By Owner since October 26, 2016, marketing her Westgate Lakes Resort and Spa timeshare in Orlando. Ms. first purchase included website and walk-in office advertising that remains active and renewed through October 2017. Ms. most recent purchase on March 30, 2017 was specifically for marketing placed into the May edition of the Timeshare Trader Magazine. Each time Ms. purchased marketing from Timeshares By Owner, before we could accept her fees, contracts were signed. By signing the contracts, it was a complete acknowledgement of her understanding of our terms and conditions, which included the fact that there was a ten-day timeframe from the start of services for requesting and receiving a full refund. Both purchases were also subject to a Quality Control call within a day after the purchase to ensure that she understood the program that she purchased. If Ms. did not accept the purchase or acknowledge her understanding of the marketing program during the Quality Control call, a refund would have been processed.

In the correspondence prepared by Ms., she indicates that she was promised that her timeshare would be sold or rented through our services and that she had to pay an additional fee to continue with her marketing. In response, Timeshares By Owner, has provided the services that we said we would. Our guarantee is to provide marketing, which is what we have done and continue to do. Obviously, we cannot guarantee a timeframe for selling or renting a client's timeshare, which is spelled out in the contract and in the follow-up Quality Control call that was conducted. We also cannot indicate what price might be offered or received. As for offers on a client's timeshare, it is the Concierge Department that will contact a client with an offer--and thus far we have been generating over $3 million in transmitted offers on a monthly basis. Our records indicate that offers have been provided on March 7, March 9, and May 26 in 2017. Based on the fact that we have provided the service as contracted, there is really is no entitlement to any refund. However, to resolve matters and eliminate any further issues in regard to the most recent purchase of marketing, a refund in the amount of $1150 will be issued for the purchase from March 30, 2017. Ad #*** from October 26, 2016, will remain active and we will continue to advertise the Westgate Lakes timeshare for Ms. based on that ad. In addition, *** is being placed on the "do not solicit" list, so that she is not contacted again to purchase additional marketing. That does not mean that she will not be contacted by the Concierge Department when there is an offer on her timeshare.

Unlike other timeshare resale marketing companies, Timeshares By Owner provides the marketing that is contracted and promised. We advertise in the USA Today as well as major city newspapers, billboards, TV (ESPN, A&E, Weather Channel, and Travel Channel), direct mail marketing, internet, and other forms of media. We also attend trade shows on a regular basis in which we display client ads, we distribute the Timeshare Trader publication on a monthly basis to the top vacation areas, and we sponsor our own podcast; "Vacation Time" broadcast every week live from the studios of the Timeshares By Owner corporate office. That is just a little of what we do. We have the tools to rent and/or sell a client's timeshare and have been successful at doing just that since 1998.

Again, to resolve matters, a refund for $1150 is being issued for Ms. most recent marketing purchase. If Ms. ever has any questions in reference to her marketing or refund, she should not hesitate to call our fully staffed Client Services Department at toll-free (888) 707-8463 or (888) 402-0280. Our Concierge Department may also be reached at (888) 364-9212. I may also be personally contacted via email at [email protected].

Cordially,

Kevin A. W
Vice-President/Consumer Analyst

I am in receipt of the recent complaint filed with your office by Mark G. Our records indicate that Mr. G has been a client of Timeshares By Owner since January 8, 2016 marketing his Holiday Inn Club Vacations Cape Canaveral Beach Resort in Florida. Mr. G purchased marketing on two different occasions, first on January 8, 2016 and then on April 8, 2016. The first purchase included website and walk-in office advertising that remains active and renewed through January 2018. On April 8, 2016, the second purchase was for placement in the June 2016 edition of the Timeshare Trader Magazine. Each time Mr. G purchased marketing, before we could accept his fees, contracts were signed. By signing the contracts, it was a complete acknowledgement of his understanding of our terms and conditions, which included the fact that there was a ten-day timeframe from the start of services for requesting and receiving a full refund. All purchases were also subject to a Quality Control call within a day after the purchase to ensure that he understood the program that he purchased. If he did not accept the purchase or acknowledge his understanding of the marketing program during the Quality Control call, a refund would have been processed.

In the correspondence prepared by Mr. G, he indicates that Timeshares By Owner does not really provide assistance and that we only call for more money to advertise. In response, Timeshares By Owner guarantees to market a client's timeshare, which is exactly what we have been doing for Mr. G. In fact, our records indicate that Mr. G has been contacted on at least five occasions for offers on his timeshare (offers took place on March 9, April 22, June 16, July 19, and August 16--all on 2016). Our guarantee is to provide marketing and we cannot guarantee a timeframe for selling or renting a client's timeshare, which is spelled out in the contract and in the follow-up Quality Control calls that were conducted after each purchase. We also cannot indicate what price might be offered or received. As for offers on a client's timeshare, it is the Concierge Department that will contact a client with an offer--and thus far we have been generating over $3 million in transmitted offers on a monthly basis. As stated in the contracts that were signed in advance of the marketing purchases, Mr. G was informed to call the Client Services Department for any updates or questions in regard to his marketing. Telephone numbers provided were toll-free (888) 707-8463 and (888) 707-8463. Certainly, Mr. G did not have to purchase any additional marketing, and he could have called our fully staffed Clients Services Department with any questions or concerns that he might have had. He was also provided with a telephone number for our Concierge Department in each of the offers that he received via telephone and email. Based on the fact that we have provided the service as contracted, there is no entitlement to any refund. However, to resolve matters, I have placed Mr. G on our "do not solicit" list so that he is not contacted again to purchase more marketing. That does not mean that our Concierge Department will not continue to forward offers when received. I will also go ahead and place Mr. G into our Elite Plus membership program, which will provide him with additional marketing in our next Trader Magazine and exclusive Elite Plus Magazine.

Unlike other timeshare resale marketing companies, Timeshares By Owner provides the marketing that is contracted and promised. We advertise in the USA Today as well as major city newspapers, billboards, TV (ESPN, A&E, Weather Channel, and Travel Channel), direct mail marketing, internet, and other forms of media. We also attend trade shows on a regular basis in which we display client ads, we distribute the Timeshare Trader publication on a monthly basis to the top vacation areas, and we sponsor our own podcast; "Vacation Time" broadcast every week live from the studios of the Timeshares By Owner corporate office. That is just a little of what we do. We have the tools to rent and/or sell a client's timeshare and have been successful at doing just that since 1998.

Again, to resolve matters, Mr. G has been placed on the "do not solicit" list and is now an Elite Plus member. If Mr. G ever has any questions in reference to his marketing, he should not hesitate to call our fully staffed Client Services Department at toll-free (888) 707-8463 or (888) 402-0280. The "Elite" telephone number is (844) 70ELITE or (844) 703-5483, and the Concierge Department can be reached at toll-free (888) 364-9212. For the client's convenience, I may also be personally contacted via email at kw***@timesharesbyowner.com.

Cordially,

Kevin A. W
Vice-President/Consumer Analyst