Thermo-Twin Windows

My original issue still stands as confirmed by the repToo many days for the check to clearI have contacted [redacted] and they said that they cleared the check on that same date it was deposited.Additionally, On the website huntington says:----------------------What does it mean if I receive a hold on my account? A hold means that although we've received your check for deposit, you generally won't be able to use the funds for cash withdrawals or transfers until the hold period has expired Hold periods are typically two to five business days, and may extend longer in some circumstances If the deposited item is returned after the hold expired, we charge your account for the amount of the item, plus any applicable fees Situations that typically could cause a check to be held include: o There is reason to believe the funds may be uncollectableo The account is a new account, opened within the last dayso The account has repeated overdrafts over the last monthso Fraud is suspectedo The check was previously deposited, then returned unpaido The check was not properly endorsed We will notify you if we place a hold on a deposit you make.However I have not gotten any notifications Regards, [redacted]

[redacted] First I would like to say I am disappointed on how you got back with me on this matterAfter you clearly stated you would call me back personally once you got all your informationOn my case-very disappointed!!!I have read your response and if you would have taken the time and energy to do a one on one Conversation with me all the responses you just gave would be null/void and the truth would ofCame out and we would be having a different conversation now!!!!Fact-1I believe from the start I was discriminated againts!!!Fact-2FHA-requires the underwriter who is dealing with two scores out of three to build a new third report Using common bills-phone,electric,heat,house payment etc-this never happened and if it did I clearly Would of passed this section with no problems regardless of the (DU)-option the underwriter is used toOn a daily basis!!Fact-3The whole BKO SCENARIO you laid out-well If [redacted] did her job and turned everything in-you clearlyWould of seen that I had a EXTENUATING SITUATIONS-that I gave to [redacted] ***!!I HAD A HOUSE FIRE IN 2012-that I almost lost my life and threw me back for a huge loop that caused the chapter 13-but you Never bothered to ask me and just decided to discriminate againts me and throw me under the boss!!!Fact-4The whole asset thing is just another vague response by huntington bank-I gave [redacted] my 401k statement plus insurance policies that would cover mortgage in the event of my death!!!All Huntington bank would of had to done is look at my bank statements and profile my bill pay to establish a pay back history-the best part you have access and never bothered to look or even try to go the extra mile-just get rid of me with vague fha guidelines that don't directy pertain to my loan application!!!I have decided to move forward with a complaint through FHA,Revdex.com and have retained a attotney-I am deeply Sadden how youHandled this whole thing-I realy thought you were going to bat for me!!!!I also am appealing the appraisal!!Thank you for your time [redacted] DISCRIMINATED CONSUMER

Dear *** ***
The Huntington National Bank (“Huntington”) is in receipt of your rebuttal filed with the Revdex.com (“Revdex.com”) regarding your business and personal checking accounts.
*** ***, we have reviewed this matter and at this time our position remains unchangedHowever to address your concerns regarding the checks that you purchased for both your business and personal checking accounts, we have enclosed two $American Express Gift Cards, as a courtesy, to help offset the costs of the checks
Please understand that on March 9, 2015, a debit card transaction was presented for payment on your business checking account ending in *** in the amount of $The debit card transaction was paid, bringing your account balance to -$This subsequently caused a Non-Sufficient Funds fee to be charged to your account in the amount of $36.00, bringing your balance to -$Because the account remained negative for consecutive business days your account was then charged an Extended Overdraft fee in the amount of $
*** ***, it is the customer’s responsibility to both monitor and maintain his or her accounts from overdrafts to avoid Non-Sufficient Funds feesIn an attempt to assist our customers know when an overdraft has occurred on their account, we do mail Insufficient Fund notices to our customersAs these notices are sent by mail, which can be delayed, they should not be used as a primary source to monitor your checking accounts for overdraftsThe best way to monitor your day to day transactions is by keeping an accurate check register.
On April 1, 2015, a refund of the $Extended Overdraft fee was returned to you, as well as the $Non-Sufficient Fund fee on April 2, 2015; both fees were refunded to you as a courtesy
Per our Agreement and Disclosure of Account Terms and Rules and Regulations, which we have been previously provided, we exercised our right to close your Huntington AccountsYour business account ending in *** was closed on April 9, 2015, with a total balance of $17.45, while your personal accounts ending in *** and *** were closed on April 20, 2015, with a total balance of $The checks in the amount of $and $were both mailed to you under separate cover
If you have any questions in the interim, please contact me at ###-###-#### or toll free at ###-###-####
Sincerely,
*** ***

wow, that is a horrible way to do businessso what is the minimum monthly payment I can makebecause like I said I cant afford it anymoresince paying 100% on time for over a year has no bearing on it at allplease contact me directlyIm also going to follow up with some local news stations with this ***thanks

*** *** *** ***
*** *** *** ***
I’m
writing in response to your complaint filed with the Revdex.com
(“Revdex.com”) dated January 8, 2015, regarding
your checking account held with The Huntington National
Bank (“Huntington”). Huntington received
this matter on January 8, 2015, for review.
We have
confirmed that the check for $1,that you deposited on December 31, 2014,
was returned due to a missing endorsement The check was made payable to two entities,
but was endorsed by only one of the payees.
As a result, the $1,was
debited from your checking account on January 8, 2015. Please know that a copy of the check has been
mailed to you on January 9, 2015, and may be re-deposited with the proper
endorsements
As a
courtesy, on January 12, 2015, we refunded the $returned deposit fee to
your checking account. We have confirmed
that no other bank fees were charged to your account and no items were returned
due to this issue
I understand
your frustration, and apologize for the inconvenience this matter has caused
you. Please accept the enclosed $
American Express gift cheque as token of our appreciation for your business, as
well as our regret for not having lived up to Huntington’s service
standards. I have discussed your
comments with the appropriate level of management. While we are sincerely dismayed to learn of
your experience, we thank you for making us aware of the details
If you have
any additional questions or concerns, you’re welcome to contact me at ###-###-#### or ###-###-####, extension #####
Sincerely,
*** ***
*** ***
Customer Advocacy Response Team

Hello,My issue with HUNTINGTON BANK has been resolved after speaking to a executive officer and the money was manually deposited into my account as of 04-08-2015!!I consider this matter with the Revdex.com to be closed and satisfied..*** ***

Dear *** ***
I’m writing
in response to your complaint filed with the Revdex.com (“Revdex.com”) and
the Consumer Financial Protection Bureau (“CFPB”), regarding the service
received at our *** banking office and investment accounts held with
the
Huntington Investment Company. Huntington
National Bank (“Huntington”) received this matter for review on January 21,
We apologize
for any inconvenience experienced. After
reviewing the incident with the banking office manager, *** ***, she
explained that when you accompanied *** *** into the banking office on
January 20, 2015, and initially requested to withdraw $20,from Mrs
Wright’s account, the banking office did not complete the requested transaction
because they had some concerns. You
explained that you were going on a vacation but did not know where you were
going You are not an authorized signer
on *** ***’s accounts and you are not the POA on record for *** ***.
We have
confirmed that you are not an authorized signer on *** ***’s accounts. The banking office did release $2,to *** *** from her checking account during this visit because *** *** specifically
asked for the funds. The banking office
notified the POA of the transaction that was completed
*** ***, you also raised concerns about an annuity that *** ***
purchased through The Huntington Investment Company (HIC). Although
Huntington Bank and HIC are affiliates, they are separate legal entities, and
as a broker-dealer, HIC is regulated primarily by the SEC and FINRA.
Huntington Bank forwarded your concerns about the annuity transaction to HIC,
and HIC confirmed they will respond separately to *** *** because you are not
listed as the annuity’s co-owner or co-annuitant.
If you have any
additional questions or concerns please feel free to contact me directly at
###-###-#### or ###-###-####
Sincerely,
*** ***
*** ***
The
Huntington National Bank

Dear *** ***
I’m writing in response to your correspondence addressed to the Consumer Financial Protection Bureau (“CFPB”) and to the Revdex.com (“Revdex.com”) regarding your Huntington debit card dispute on your personal checking accountHuntington first received this matter on
for review on March 19,
The first dispute with reference number *** was entered on March 9, which included transactions totaling $After further review of these transactions, it appeared that the transactions were validTherefore on March 12, 2015, we denied the claim based on the being card used within vicinity of your home or business, your debit card was present when these purchases were made and the debit card was not reported lost or stolen prior to March 2, 2015, there were merchants that you had done frequent business with previously, and at that time your debit card was not part of a known compromise
Please understand, we submitted a second dispute on your behalf on March 25, with reference number ***, which included unauthorized transactions totaling $as there was an additional transaction added in the amount of $After review of the second case, we determined that your card was part of a potential third party compromiseOn March 26, 2015, we provided you with a final credit in the amount of $864.16, and we confirmed that no fees had occurred due to these unauthorized charges
*** *** we understand your frustration, and apologize for any inconvenience you were caused in this matterProviding you with an excellent Huntington experience is our goal, and we are disappointed when we fall short
If you have further questions, you’re welcome to call me directly at *** *** or ###-###-####, extension ***, and I’ll be happy to assist you
Sincerely,
*** ***
*** ***

Dear
*** ***
I’m
writing in response to your concerns addressed with the Revdex.com
(“Revdex.com”) dated February 9, 2015, regarding a $
promotional offer for opening a checking account with Huntington National Bank
(“Huntington”)
I
understand your frustration, and apologize for the inconvenience you were
caused My research confirms that your account
was opened on November 3, It appears that there was an issue with the
promotional code that was claimed at the time of account opening The decision was made to honor this
promotional offer and the $incentive was deposited into your checking
account on March 3,
If
you have further comments or questions, you’re welcome to call me directly at
###-###-#### or at ###-###-####, extension ***, and I’ll be happy to
assist you
Sincerely,
*** ***
*** *** ***

I have reviewed the response made by the business in reference to complaint ID ####, and find that this resolution is satisfactory to meThank you very much for your assistance in resolving this matter
Regards,
*** ***

Dear *** ***
The Huntington National Bank (“Huntington”) is in receipt of your complaint filed with our customer service and the Revdex.com (“Revdex.com”) regarding your checking account ending in *** First, please accept our
apologies for any inconvenience this matter may have caused you
*** ***, per your telephone conversation with Phone Bank representative, *** ***, on February 9, you requested to have a stop placed on *** *** *** *** in the amount of $At this time you were advised that we were able to place a stop payment with in a range of $over and under the amount requested, which was agreed uponThe stop pay would stop any payments presented from *** *** *** *** with in the amounts of $to $
On February 19, 2015, two Automated Clearing House (“ACH”) debits were presented to Huntington from *** *** *** ***; the amounts were $and $Because the amounts that were presented were not within the stop pay range, Huntington paid the transactions which gave you an ending balance of $on February 19,
On March 4, you opened a dispute with Huntington regarding the ACH debits that were paid to *** *** *** ***An ACH Statement of dispute form was mailed to you on March 12, The ACH Statement of Dispute form must be completed and returned before any further action can be made on your accountUpon receipt of your dispute form, the ACH department will inform you of the case decision under separate cover
If you have further questions, you may contact me directly at ###-###-#### or ###-###-####, and I’ll be happy to assist you
Sincerely,
*** ***
*** *** ***

*** *** *** ***
*** *** ***
I’m
writing in response to the complaint you filed with the Revdex.com
(“Revdex.com”) regarding your checking account ending in #### held with
The Huntington
National Bank (“Huntington”). Huntington
received this matter on November 20, 2014, for review.
We
apologize for any inconvenience that you may have encountered due to this
issue. According to our records, check
number for $1,that was deposited to your checking account on
November 18, 2014, was returned for non-sufficient funds and was debited from
your checking account on November 19, 2014.
As a courtesy, we have refunded the Returned Item Fee of $on
November 20,
We
have confirmed that no items were returned from your account and no other bank
fees were charged to your checking account due to the returned deposit.
Please
know that for privacy reasons, we cannot disclose information on accounts that
you are not an authorized signer. Any
questions regarding the funds from the check must be directed to your employer
If you have
any additional questions or concerns, you’re welcome to contact me at ###-###-#### or ###-###-####, extension ####
Sincerely,
*** ***
*** *** ***
Priority
Response Unit

Dear
*** ***
I’m writing in response to your concerns
addressed with the Revdex.com (“Revdex.com”) dated January 26, 2015, regarding your
checking account ending in *** formerly held with The Huntington National Bank
(“Huntington”).
We
have confirmed
that your checking account ending in was closed on March
22, 2013, owing a balance of -$1,016.19.
On January 23, 2013, we debited $1,from your checking account ending
in 5169, also held with Huntington, as an involuntary offset to pay the
overdraft of the checking account ending in ***
According
to our records, you contacted our collections department on January 29, 2015,
and negotiated a re-payment plan. As
part of the agreement, we issued a credit of $to your checking account
and you agreed to have $automatically withdrawn from your checking
account every other week until the remaining $is paid.
If
you have any additional questions or concerns, please contact our collections
department at ###-###-####. You’re also
welcome to contact me at ###-###-#### or ###-###-####, extension ***,
with any further questions or concerns
Sincerely,
*** ***
*** ***
Customer
Advocacy Response Team

Dear *** ***:
I am writing in response to your complaint filed with the Revdex.com (“Revdex.com”) regarding the inquiry on Chex Systems you would like removedHuntington received this complaint for review on December 22,
Please understand, your account previously
held with Huntington National Bank (“Huntington”) had a balance owing in the amount of -$and eventually closed with this amount owed on September 25, Please note, we correctly reported this incident to Chex SystemsAs a courtesy, we submitted our request to Chex Systems to have the inquiry removed from your history on December 29, as the balance owed to us was paid in full
I apologize for any inconvenience you may have been caused in this matterIf you have further questions, you’re welcome to call me directly at ###-###-#### or ###-###-####, extension #####, and I’ll be happy to assist you
Sincerely,
*** ***
*** ***

Dear
*** ***:
I’m
writing in response to your complaint filed with the Revdex.com
regarding the service you have received from our Phone Bank customer service
Please
know that the appropriate level of management has reviewed the March 14,
telephone conversationsBased upon your comments, we understand that you are
dissatisfied with your experience, and we apologize that you feel that we did
not meet your expectations
In
regards to the overdraft fees that were assessed to your account, Huntington
has refunded $No further courtesy refunds will be offered on this
account
If
I may be of further assistance to you, please feel free to contact me at ###-###-####.
Sincerely,
*** ***
*** ***
Customer
Advocacy Response Team

Dear *** ***:
The Huntington National Bank (“Huntington”) is in receipt of your complaint filed with the Revdex.com (“Revdex.com”) regarding your checking account ending in ***
I understand your frustration, and apologize for the
inconvenience you were causedProviding you with an excellent Huntington experience is our goal, and we are disappointed when we fall shortWe have confirmed that on March 27, 2015, your mother came in to our *** *** Banking Office on *** *** to make a $depositUnfortunately, the deposit was misdirected
On March 28, 2015, a deposit dispute was added in an attempt to locate the funds*** ***, Branch Manager, then credited your account ending in *** $on April 1, 2015, he then immediately called you by telephone and left you a voice mail stating the credit was applied After reviewing your account history the $posted on April 1, and was not removed, as you stated in your complaint
In response to your allegations that Huntington employees may have been involved with theft and misrepresentation with an incorrect name badge, thank you for bringing this matter to our attention. Please know that your comments have been heard and forwarded to the appropriate level of management for review and to address accordingly. Due to privacy restrictions regarding employees, you will not be privy to the outcome of any disciplinary action that may or may not be taken against an employee
In response to your concerns on receiving a deposit slip or receipt when making a deposit, Huntington does not provide either when making a depositHowever, you can request a hand written receipt from the tellerWhen your mother made the deposit of $on March 28, 2015, an exception was made and she was provided a receipt due to your past circumstances
If you have further questions, you may contact me directly at ###-###-#### or ###-###-####, and I’ll be happy to assist you
Sincerely,
*** ***
Senior Research Specialist

Good Morning,In February of 2014, Thermo-Twin Industries completed an asset purchase of Rusco Window which was a division of *** *** Services. Though Thermo-Twin is not responsible for the warranty of products manufactured by *** dba Rusco Window, in a good faith nature
to the fantastic customer base, Thermo-Twin has been attempting to assist in all OLD warranty issues. Under the terms of the *** / Rusco Warranty, reference page which is the warranty certificate, "This warranty is limited to the furnishing of repaired or replacement parts and components and DOES NOT cover or include any labor costs of either Rusco or the selling Dealer. Rusco is not responsible for any costs incurred in the removal or reinstallation of the window or any part or component of the window". With that being said, our Rusco facility in *** will manufactured and deliver to *** ** the glass IGU unit at no charge to the customer on our delivery cycle.Sincerely,*** ** ***Executive Vice PresidentThermo-Twin Industries, Inc

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

*** *** *** ***
*** *** ***
*** *** ***
*** *** ***
*** ** ***
*** *** ***
*** *** **
*** ** ***
***
*** *** ***
*** ***
I’m
writing in response to your recent complaint filed through the Revdex.com (“Revdex.com”) regarding a $promotional offer for opening a new checking account
Our records indicate that your checking account ending in #### was opened online on June 27, 2014, with promotional code ***Unfortunately, during the account opening process, there was a system error that caused your account to not be opened fully which resulted in your promotional incentive not being deposited into the account
This matter was forwarded to the appropriate level of management for reviewYou were contacted by a Huntington Representative on December 3, 2014, to have the account opening process correctedThis letter is confirmation that both the checking and savings accounts are open and active
Please anticipate your promotional incentive being deposited into your checking account by December 12, 2014, if not sooner, no further reimbursement will be provided. Also please know that I will be monitoring your account to ensure the promotional incentive is deposited
*** *** ***, please accept our apologies for any inconvenience this matter may have causedIf I can be of any assistance or if you have questions, you are welcome to contact me at ###-###-#### or ###-###-####-####I will happy to assist you
Sincerely,
*** ***
Senior Research Specialist

*** *** *** ***
*** *** *** ***
*** **
I’m writing in response to your complaint filed
with the Revdex.com
(“Revdex.com”) dated November 25, 2014, regarding your
checking account held with The Huntington National Bank (“Huntington”). Huntington received this matter on November
26, 2014, for review.
We
apologize for any inconvenience that you may have encountered due to this
issue. We have confirmed that a hold was
placed on your checking account on November 13, 2014, the day the account was
opened online through our website, because we were unable to verify your
address
According
to our records, the hold was removed on November 28, 2014, after your address
was verified using the utility bill that you brought into the *** * *** *** banking office
If
you have any additional questions or concerns, you’re welcome to contact me at
###-###-#### or ###-###-####, extension ####
Sincerely,
*** ***
*** ***
Customer
Advocacy Response Team