Thermo-Twin Windows

Dear [redacted] : I’m writing in response to your complaint filed with the Revdex.com regarding concerns with your Huntington Checking account number ending in *** It was a pleasure talking with you on the telephone and this letter is a follow up to our conversation Huntington Accounts: Huntington asks that a customer visit a local banking office so we can verify your identity prior to closing an account The account will automatically close if there is a zero balance and there are no transactions on the account after for a period of time Our records show that the type of account you have with Huntington has a $monthly service feeThis transaction kept the account from closing March 2, 2015: The Huntington collections department refunded the $Extended Overdraft Fee, and you completed a $Speed Payment The $payment posted to your account on March 2, and brought your account balance to zero The Huntington collections department does not have the ability to close an account March 5, 2015: We have refunded the $ account service fee to the accountThis has created a $balance on your account Enclosed is a check in the amount of $which represents the balance in the account at the time of account closing Huntington has closed this account with a zero balance Please accept our apologies for not having delivered the level of service that we are committed to providing youWe have discussed your comments at length with the appropriate level of Huntington management, so please know that your opinions have been heard If I may be of further assistance to you, please feel free to contact me at ###-###-####, extension *** We appreciate your business and the opportunity to respond to your concerns Sincerely, [redacted] Customer Advocacy Response Team

Dear Ms [redacted] :I'm writing in response to your concerns addressed with the Revdex.com ("Revdex.com") datedJanuary 30, 5, regarding your checking account formerly held with The Huntington NationalBank ("Huntington").We have confirmed that your checking account ending in [redacted] was closed on September 4,2014,owing a balance of On October 24, 2014, a settlement of $was offered to you.After negotiations, the settlement offer was lowered by $to $We did receive yoursettlement payment for the agreed settlement of $on October 24, 2014, and the remaining$owed was forgiven as part of the settlementPlease accept this letter as confirmation thatyour account ending in [redacted] is settled in full.If you have any additional questions or concerns, you're welcome to contact me at ###-###-####or ###-###-####, extension ***.Sincerely, [redacted] Customer Advocacy Response Team

[redacted] *** [redacted] *** The Huntington National Bank (“Huntington”) is in receipt of your complaint filed with the Revdex.com (“Revdex.com”) regarding your checking account ending in #### First, please accept our apologies for any inconvenience this matter may have caused you A careful review of your account has been done and we have determined that a deposit for $82,was never deposited in to your account [redacted] ***, the teller for the transaction, attempted to place a hold on another customer’s funds but inadvertently used your account number which caused you to receive a letter stating there was a hold on funds deposited in the amount of $82, To address your concerns in regards to your account being overdrawn, we have confirmed your account never went into overdraft and no overdraft fees have been charged to your checking account ending in #### Because no fees were charged to your account we are unable to provide you a refund of $ If you have further questions, you may contact me directly at ###-###-#### or ###-###-####, and I’ll be happy to assist you Sincerely, [redacted]

Dear [redacted] I’m writing in response to your recent complaint filed with the Revdex.com (“Revdex.com”) and to follow up on our conversation regarding mailers sent to [redacted] at your address by The Huntington National Bank (“Huntington”)It was pleasure speaking with youI understand your frustration, and apologize for the unwanted mailings you received We acquire the mailing lists from a national consumer database, as do other companiesPlease understand that Huntington has no control over the lists provided to usThe national consumer database is responsible for maintaining its mailing lists We do respect your request, and we have added your name and address to our Huntington “Do Not Mail” list to ensure that no additional mail solicitations from Huntington will be sent to your addressPlease note that it may take up to days to completely remove your name and address from our mailings, since some may already be underwayWe apologize for any inconvenience, and appreciate your patience in resolving this matter If you have additional questions or concerns, please feel free to contact me at ###-###-#### or toll free at ###-###-####, extension [redacted] I’ll be happy to assist you Sincerely, [redacted] ***

I have reviewed the response made by the business in reference to complaint ID #####and find that this resolution is satisfactory to me Regards, [redacted] ***

[redacted] [redacted] [redacted] [redacted] [redacted] *** [redacted] I am writing in response to your recent complaint filed through the Better Business Bureau (“Revdex.com”) regarding the adjustments of mobile deposits completed in your checking account ending####I apologize for the inconvenience the adjustment debits processed in your checking account on December 19, may have caused A review of your checking account confirms that the deposits related to this issue for and were originally deposited via Huntington’s mobile check deposit application on June 9, and July 7, respectivelyOn September 29, 2014, Huntington received adjustment requests from the drawee bank, [redacted] ***, for these amountsThe requests to adjust and thus debit your account were due to the fact that both of the check items in question had already been negotiated at [redacted] ***; meaning you had received funds twice for the and items Huntington sent two (2) letters, one for each check item, to inform you of these adjustments and provide you the reason(s) on December 19, These letters were sent to the primary mailing address of [redacted] as this is the address of the primary account holder, [redacted] ***I have enclosed copies of those letters for your review Due to the fact that the funds related to this complaint were already provided to you by [redacted] ***, Huntington is unable to credit your checking account for the amounts of the checks or any related fees Please be aware, our security area has chosen to close your checking accountPer the account disclosures that were made available to you at the time of account opening, Huntington may close your account at any time with or without cause and with or without notice to youA copy of the account disclosure is available upon requestAs of today’s date, an amount of is owed to Huntington as this was the negative (-) balance of your checking account at the time of its closurePlease contact Huntington Consumer Collections at ###-###-#### to establish a payment arrangement If I can be of any assistance or if you have questions, you are welcome to contact me at ###-###-#### or ###-###-####-####I will be happy to assist you Sincerely, [redacted] Senior Research Specialist

[redacted] I am writing in response to your complaint filed with the Revdex.com (“Revdex.com”) regarding the service your described your received at your local Huntington National Bank (“Huntington”)We received this matter for review on November 17, As a courtesy, we refunded $for the one returned item fee and $to cover the amount you were charged from your rental office for the returned check I understand your frustration, and apologize for the inconvenience you were caused concerning the counter check written off your checking account ending in ####Providing you with an excellent Huntington experience is our goal, and we are disappointed when we fall short Please know that the comments provided have been heard and forwarded to the appropriate level of management so the necessary improvements can be made I have reviewed your account and found that the “opt-out” Huntington’s overdraft election was made on November 13, for all other transactions and that you were chose to “opt-in” for Debit Card and ATM transactionsThe election process takes two business days to become effective; therefore, the election change was not complete until November 15, The fee was associated with charges completed on your Huntington debit card prior to the election change If you are unsure how “opting-in” or “opting- out” of the payment for all other transactions affects your account, please feel free to contact our Customer Service Center at ###-###-#### They will be happy to discuss that with you Since the account was “opted-out” for all other transactions and the funds were not available, your rent payment was not paid by HuntingtonPlease understand, if you would “opt-in” to our overdraft service, it is at the discretion of Huntington whether or not we pay an item into overdraft on your behalf Please note the following information about return fees: · The transaction on your account was returned because there was not enough money in your account to cover the item when it was presented to us for payment and your checking account was opted out of the overdraft service If you were opted in to the service, and an item is presented for payment that exceeds the account balance, there is a systematic review that occurs to decide whether to return the item or pay itPlease note that our decision to return or pay the item is based on customer history, amount of the item, account balance and past or current bankruptcy · If a transaction is returned because there is not enough money in the account to cover it, the transaction amount is not deducted from the account, and no overdraft occursFor example, a customer’s checking account balance is currently $50, and a check he wrote for $is presented to us for paymentIf we return the check instead of paying it, his account balance stays at $and there is no account overdraftReturned checks are subject to a fee · If we pay it, the check amount is deducted from the account, causing an overdraft24-Hour Grace® applies only when we pay the check and an overdraft occursIn that case, the customer has the opportunity to correct the overdraft by depositing sufficient funds on the next business day, at which time we could waive the overdraft feeIn printed materials as well as our website description, it states that the 24-Hour Grace® service cannot be used to waive return fees · Huntington offers free e-mail and text alerts that can give you more immediate information about your accounts, including balances and Hour Grace® noticesIf you’re interested in e-mail and text alerts, you can sign up for these services on Huntington.com or contact our Customer Service Center at ###-###-#### · For more information regarding 24-Hour Grace® please visit our website at www.huntington.com/grace/ If you have further questions, you’re welcome to call me directly at ###-###-#### or ###-###-####, extension #### and I’ll be happy to assist you [redacted] Customer Advocacy Response Team

[redacted] The Huntington National Bank (“Huntington”) is in receipt of your complaint filed with the Revdex.com (“Revdex.com”) regarding your checking account ending in ##### First, please accept our apologies for any inconvenience this matter may have caused youI have attempted to contact you by phone but have been unable to reach you After a careful review of your account, our findings show that your account was opened on September 16, and was charged off on December 23, with a negative amount owed of $As a courtesy we have waived Non-Sufficient fund Fees for $each and Extended Overdraft Fee for $totaling $in total fees waivedThis brings your owing balance to $ Below, I have provided a breakdown of your account activity for your recordsThis is meant to provide clarity of what happened on your account and show you why the fees were chargedFor your convenience, the activity includes October 24th through December 23th in which provides you a starting balance and an ending balance for each day along with each transaction and how it affected your balance A review of your account activity on October 24, through December 23, shows the beginning balance of $ Your dispute for the charge of $from [redacted] was approved and the funds were credited back to your account on October 28, For you to have not received any Overdraft Fees the account had to remain positive on October 28, When you made the Huntington ATM Withdrawal for $on October 28, and put your account -$7.90, this caused the account to remain negative and the Overdraft Fees to occur You may cure the -$on your account by going into a branch and making a payment, re-opening the account and making a deposit or you can mail the payment directly to meI have enclosed a postage paid envelope for you to use If you would like for us to re-open your account or have any other questions, you may contact me directly at 614-418-or 1-800-480-ext83948, and I’ll be happy to assist you Sincerely, [redacted]

Dear [redacted] ***: I am writing in response to your complaint filed with the Revdex.com (“Revdex.com”) regarding a recent mobile deposit made in the amount of $that was returnedHuntington received this complaint for review on December 23, As a courtesy, we refunded the returned item fee in the amount of $to your checking account ending in #### on December 30, Please understand, mobile deposits should be captured fully and clearlyIf the picture is altered in any way, it may delay the availability of your deposit or decline the deposit completelyIf the picture is clear and the check is fully visible and received no later than 11:PM EST on any business day it will be processed the same business dayDeposits made after 11:PM EST will be processed and post to the account the following business day In order to determine if a mobile deposit was successful, it will appear in the history tab under the deposit option of your applicationThis history will allow you to view the confirmation number, the check that was deposited, the date of the deposit, the amount of the check, the Huntington account that was selected, and if the deposit was accepted or declined Please know, the check image that was captured was received and a confirmation number was provided to you because the image captured was successful [redacted] was unable to locate the account number on the bottom of the check you deposited and therefore they returned the item unable to locatePlease note, as the account number was unable to be located at [redacted] Bank, you may want to contact the individuals that provided this check to you, this may help clarify why [redacted] was unable to locate their account number Neither Huntington, nor any other bank, has any certain way of knowing if funds are available to pay a check, or postal money order, on another banking institution until the check goes through the clearing process and we are notified by the issuing bank that a check is not good Please understand that The Huntington National Bank is not responsible for this itemMy research revealed that according to the Agreement and Disclosure of Account Terms and Rules and Regulations that applies to your accountPursuant to the “Making Deposits” section of these disclosures, you are responsible for all checks that are deposited into your account and items cashed against your account As such, if a check is returned unpaid for any reason, we may debit your account for the amount of the item as well as a returned item feeA copy is available upon request I understand your frustration, and apologize for the inconvenience you were caused and for the service you describedProviding you with an excellent Huntington experience is our goal, and we are disappointed when we fall short If you have any additional questions or concerns, you’re welcome to contact me at ###-###-#### or ###-###-####, extension #### Sincerely, [redacted]

Dear Mr***: I’m writing in response to your complaint filed with the Revdex.com regarding you 1098-INT statements for your Huntington Personal Credit Line (“PCL”) accountsIt was a pleasure talking with you on the telephone and this letter is a follow up to our conversation You stated that you are having your mail forwarded and to date, you have not received your 1098-INT statementsAs you requested, we have forwarded a copy of your 1098-INT statements to our [redacted] banking office ( [redacted] ***)Our Personal Banker, [redacted] is holding these statements for youIf you have any questions, please contact him directly at ###-###-#### PCL Account ending in ***: The interest paid to Huntington in was $1, This account was closed on March 31, We have enclosed a copy of the 1098-INT statement for your review PCL Account ending in [redacted] The interest paid to Huntington in was $ We have enclosed a copy of the 1098-INT statement for your review Please accept our apologies for not having delivered the level of service that we are committed to providing youWe have discussed your comments at length with the appropriate level of Huntington management, so please know that your comments have been heard and we are using this concern as a coaching opportunity Mr***, per your request, we have forwarded a copy of this letter to the address listed above and to the [redacted] banking officeIf I may be of further assistance to you, please feel free to contact me directly at ###-###-####We appreciate your business and the opportunity to respond to your concerns Sincerely, [redacted] Customer Advocacy Response Team

I have reviewed the response made by the business in reference to complaint ID ####, and find that this resolution is satisfactory to me Regards, [redacted]

Dear Ms [redacted] : I’m writing in response to your complaint filed with the Revdex.com (“Revdex.com”) dated December 30, 2014, regarding your checking account formerly held with The Huntington National Bank (“Huntington”) Huntington received this matter on January 2, 2015, for review A review of your account shows the following details: Two deposits were made at different ATMs on July 7, The first check that you deposited was entered for $ During processing it was discovered that the check was actually written for $ As a result, a $deposit correction was debited from your account on July 7, The second check that you deposited was entered as $ During processing, the check was discovered to be written for $and the legal line of the check was un-readable Because the check was un-readable, the entire amount of the $deposit was debited from your account on July 7, 2014, and a copy of the check was mailed to you The account balance after these two deposit corrections on July 7, was -$ According to our records, your checking account ending in [redacted] was closed on September 4, 2014, owing a balance of -$ On October 24, 2014, a settlement of $was offered to you After negotiations, the settlement offer was lowered by $to $ We did receive your settlement payment for the agreed settlement of $on October 24, 2014, and the remaining $owed was forgiven as part of the settlement We have discovered that the notes on your account were not updated correctly and you received a call on December 24, 2014, in error asking for an additional $to complete the settlement We apologize for any inconvenience that this error may have caused you We have confirmed with ChexSystems that your account was reported as settled on October 24, As stated in the account disclosures that were provided when your accounts were opened, Huntington may close your account at any time with or without cause and with or without notice to you We have confirmed that your checking account ending in [redacted] was closed on September 4, 2014, and after being reviewed by our Risk Department, your checking account ending in [redacted] and savings account ending in [redacted] were closed on December 31, We have confirmed that [redacted] ***, a personal banker at the [redacted] banking office, contacted you on December 31, 2014, to attempt to address your concerns about your accounts At that time Ms Morse apologized for the collection call that had been made in error and confirmed that your account had been paid in full on October 24, [redacted] also informed you that our Risk Department had made the decision to close your checking and savings accounts that were opened on October 24, We regret that our service did not meet the standards that you and Huntington expect to be offered to our customersI have discussed your comments with the appropriate level of management While we are sincerely dismayed to learn of your experience, we thank you for making us aware of the details If you have any additional questions or concerns, you’re welcome to contact me at ###-###-#### or ###-###-####, extension *** Sincerely, [redacted] Customer Advocacy Response Team

we did not receive Huntington HomeSavers payment plan.In we put house up for sale and Huntington refused toWork with us I have given Huntington name of our realtor and phone numberDid not receive no word from Huntington 2011.In we put house for sale.The realtor told us that a party wanted to do a short sale for 260,not 360, The income we have is not much because Huntington InvestmentsLost our income we would be able to pay are paymentsThey talked my husband into borrowing money from Huntington loans to pay for margins on investments.At the time my husband had cancer and myasthenia and was every I'll,he is yrs old now they want to foreclose on our house we now have no money and no place to live.I donot know how they can do this to us.they made money and we are in trouble I am not asking for all the money they lost but I want to stay in my home and not be out on street I and 67yrs old and unable to work [redacted]

Dear [redacted] : I am writing in response to your recent complaint filed through the RevDex.com (“Revdex.com”) regarding your bill payment to the merchant ***’s that was filed with The Huntington National Bank (“Huntington”)I apologize for any inconvenience this matter may have caused youHuntington received this matter for review on April 10, I have reviewed the bill payment and would like to provide you more information · In accordance with the Online Access and Bill Pay Agreement and Disclosure Statements that pertain to your account: o Transfers are not final at the time we receive your instructions, but we will begin to process them promptly You should allow at least business day for us to process transfers between qualifying accounts with usYou should allow at least business days for us to process transfers between a qualifying account with us and a qualifying account with another financial institutionEach transfer will be posted to any account with us from which it is made, and to any other account with us that is involved in the transaction, on the business day on which the transfer is made Each transfer you make on a non-business day, or after our Online Banking cut-off time on any business day, will be considered made on the following business dayWe will notify you of the Online Banking cut-off time in any manner we choose, but usually the cut-off time is posted on our website · Your bill payment in the amount of $and payable to ***’s was initiated from your Huntington checking account ending in [redacted] on Wednesday, March 18, at 10:p.m · This means, in order for this payment to arrive by Thursday, March 19, 2015, the bill payment needed to be initiated by Tuesday, March 17, and prior to the p.mcut off time · The payment was scheduled for and successfully released on Thursday, March 19, · Please note, our Online Banking service is generally available hours a day, days a weekHowever, we only process transactions and update information on business daysOur business days are Monday through Friday; Saturday, Sunday, and holidays are not business days due to the Federal Reserve being closed · As confirmed in your complaint, ***’s received your bill payment of $on Saturday, March 21, · In accordance with the Bill Pay Agreement and Disclosure, Huntington did present your bill payment to the payee (***’s) within three (3) business days of its initiationI have enclosed a copy of your Online Access and Bill Pay Agreement and Disclosure Statements for your review and records · We have confirmed there was no procedural or processing error related to your bill payment; therefore, Huntington is unable to honor your request for compensation I apologize for any inconvenience this matter may have caused you and that we are unable to provide your desired resolution If I can be of any further assistance or if you have questions, you are welcome to contact me at ###-###-#### or ###-###-####-***I will be happy to assist you Sincerely, [redacted]

[redacted] My account did not have funds until the 30th of December, which is what my complaint was in regardsThe bank is saying that on the 26th the funds should have been in the account which was not the caseWhen I called on the 29th, they said the funds are held in float Regards, [redacted]

Dear [redacted] The Huntington National Bank (“Huntington”) is in receipt of your complaint filed with the Consumer Financial Protection Bureau (“CFPB”) and the Revdex.com (“Revdex.com”) regarding your business and personal checking accounts I understand your frustration, and apologize for the inconvenience you were caused Providing you with an excellent Huntington experience is our goal, and we are disappointed when we fall shortPlease understand that on March 9, 2015, a debit card transaction was presented for payment on your business checking account ending in [redacted] in the amount of $The debit card transaction was paid, bringing your account balance to -$This subsequently caused a Non-Sufficient Funds fee to be charged to your account in the amount of $36.00, bringing your balance to -$Because the account remained negative for consecutive business days your account was then charged an Extended Overdraft fee in the amount of $ [redacted] , it is the customer’s responsibility to both monitor and maintain his or her accounts from over drafting to avoid Non-Sufficient Funds feesIn an attempt to assist our customers know when an overdraft has occurred on their account, we do mail Insufficient Fund notices to our customersAs these notices are sent by mail, which can be delayed, they should not be used as a primary source to monitor your checking accounts for overdraftsThe best way to monitor your day to day transactions is by keeping an accurate check register Please know that both the Non-Sufficient Funds fee and the Extended Overdraft fee are listed as such on your account DDA Statement from March 1, to March 31, 2015, which I have enclosed for your review To address your assertions that Huntington refused to transfer funds between your accounts, you have the ability to do transfers using online and telephone bankingHowever, we are unable to transfer funds from a personal account to a business account, as the accounts are not able to be linkedThe option was present however to do an online bill pay from one account to another On April 1, 2015, a refund of the $Extended Overdraft fee was returned to you, as well as the $Non-Sufficient Fund fee on April 2, 2015; both fees were refunded to you as a courtesy Per our Agreement and Disclosure of Account Terms and Rules and Regulations, which we have enclosed, we exercised our right to close your Huntington AccountsYour business account ending in [redacted] was closed on April 9, 2015, with a total balance of $17.45, while your personal accounts ending in [redacted] and [redacted] were closed on April 20, 2015, with a total balance of $While the balance of your business account of $was mailed to you under separate cover on April 10, 2015, please find the enclosed check in the amount of $This amount reflects the closing balance of your personal checking and savings accounts If you have any questions in the interim, please contact me at ###-###-#### or toll free at ###-###-#### Sincerely, [redacted]

Dear [redacted] The Huntington National Bank (“Huntington”) is in receipt of your complaint filed with the Revdex.com (“Revdex.com”) regarding your checking account ending in #### First, please accept our apologies for any inconvenience this matter may have caused youAt this time Huntington’s position has not changed After a careful review of your account, our findings show that your account was opened on April 9, and was closed on July 18, with an amount owed to Huntington of $Per your conversation with [redacted] on June 14, you stated that you were aware your account held a negative balance and you wanted to make deposits to cure the negative balanceYou were advised that you can make deposits to bring the account current, however you would receive a $extended overdraft fee for each week the account would remain negative for a maximum of feesI have confirmed we received no deposits to cure the balance owed Below, I have provided a breakdown of your account activity for your recordsThis is meant to provide clarity of what happened on your account and show you why the fees were chargedFor your convenience, the activity includes May 20th through July 18th in which provides you a starting balance and an ending balance for each day along with each transaction and how it affected your balance A review of your account activity on May 20, through July 18, shows the beginning balance of $ From the transactions listed you can see Huntington attempted to assist you by waiving fees assessed to your account; May 24, in the amount of $and again on June 4, in the amount of $Your account was closed on July 18, because no attempts were made to bring the account to a zero balanceThe amount owed to Huntington consist of remaining Non-Sufficient Funds fee for $37.50, an Extended Overdraft fee of $and the amount of the purchases that were paid into overdraft in the amount of $The total amount owed to Huntington is $91.80; you may cure the amount owed by contacting our Customer Assistance Team at ###-###-#### When your account was opened you were provided a fee disclosure with your Agreement and Disclosure of account terms of your accountI have enclosed a copy of the fee disclosure for your review If you would like for us to re-open your account or have any other questions, you may contact me directly at ###-###-#### or ###-###-####, and I’ll be happy to assist you Sincerely, [redacted]

I have reviewed the response made by the business in reference to complaint ID #####, and find that this resolution is satisfactory to me Regards, [redacted]

Dear [redacted] , I’m writing in response to your recent email addressed to [redacted] ( [redacted] , Customer Advocacy Response Team) and a complaint filed with the Revdex.com regarding a missing loan payment to your Huntington Installment Loan account number ending in ####It was a pleasure talking with and this letter is a follow up to our two telephone conversations January 21, telephone conversation: After reviewing the certified mail receipts that you have provided, we found the following: The November 28, receipt shows that the payment was sent to Huntington National Bank, P.OBox 1558, NC1N18, Columbus, Ohio 43216- · Huntington does have a department mail code of [redacted] · Huntington does not have an employee by the name of [redacted] in the Columbus Ohio area The December 13, receipt shows the payment was sent to Huntington National Bank, P.OBox 182517, Columbus Ohio 43216- · The P.OBox is the correct mailing address for installment loan payments · Huntington received a $payment on December 17, and it posted to your account on the same day · You did not provide the signed certified mail receipt; therefore we cannot confirm who signed for this delivery Also as we discussed in our telephone conversation: · We have granted a Pass-A-Payment effective for the November 8, payment · The fee for the Pass-A-Payment was waived · When we applied this Pass-A-Payment, the late fee that was assessed for the November 8, payment was removed from your account (no longer valid) · We backdated the $January 26, payment to January 8, to complete the January payment · When we applied the $the late fee that was assessed for the January 8, payment was removed from your account (no longer valid) Regarding your customer service experience please be assured that we have discussed your concerns at length with the appropriate level of Huntington management, so please know that your comments have been heard January 28, telephone conversation: · The $MoneyGram payment has been located and we have applied the payment to your loan with an effective date of December 2, · You have the option to either: A) When your February 8, is due, make a payment of $(this will be added to the $MoneyGram payment to complete the February paymentOr B) Huntington will return the $ payment back to you by mail, and you will need to make a full $payment on February 8, [redacted] , we sincerely apologize for any inconvenience that this matter may have caused youWe have enclosed a copy of your updated payment history for your records and have verified that Huntington is not reporting any delinquencies to the three major credit bureaus If I can assist you further, you’re welcome to call me directly at ###-###-#### or toll-free ###-###-####, extension #####We appreciate your business and the opportunity to address your concerns Sincerely, [redacted] Customer Advocacy Response Team

Dear [redacted] I am writing in response to your complaint filed with the Revdex.com (“Revdex.com”) regarding a promotional offer for opening a new checking accountHuntington received this matter for review on January 21, Please know, your first checking account was opened on September 19, with a promotional offer that required you to complete a direct deposit of $within days of the opening dateAccording to our records, a direct deposit in the amount of $was not made within the required timeframe of days from opening the accountAs you did not meet the requirements, Huntington will not provide you with the incentive of $for opening your checking account According to your complaint, you were unaware about the direct deposit requirement to receive the $bonus claimed on September 19, Please understand, it was stated in your Bonus Addendum that was provided to you at the time of opening the account that a direct deposit of at least $was required to receive the $bonusFor your convenience, I have included copies of both bonus addendums for the codes you claimed on September 19, and December 30, Please review and keep for your records Please understand, promotional offers are limited to one per household and one per personHuntington is unable to honor another code for an existing customerAs you had already opened an account with Huntington on September 19, 2014, you did not qualify for the second promotional offer claimed on December 30, for $because you are considered an existing customer I understand your frustration, and apologize for any inconvenience you may have been causedIf I can be of any assistance or if you have questions, you are welcome to contact me at ###-###-#### or toll free at ###-###-####, extension ####I will happy to assist you Sincerely, [redacted]