The New York Times Company

Review: I signed up for a trial subscription which was automatically renewed at a different rate without my being contacted.

I tried numerous times to contact them via their web site to cancel and none of my requests were replied to. When I finally called them, they said they didn't get the requests and that I need to pay for all of the unwanted papers that I received.

I used to think this was a reputable paper, but now I feel otherwise since they are stooping to this type of a low to make money.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

New York Times Account#: [redacted] Please be advised that this complaint was completely resolved as of 1/*/15. We reached out to [redacted] and explained our promotional policy and as a courtesy, removed the balance due. The customer has our information to contact us directly with any further questions. Best Regards, [redacted]

Review: From March 2015 till October 2015 we were charged $15.00/month for a digital newspaper subscribtion that I never authorized.We called to complain and were told they would cancel the subscribtion as of October but they could not refund the other months. They claim that I accessed it in April but weren't able to tell whether it was used for the other months.I never read the digital nor authorized it.Desired Settlement: A refund for the monthly fees which I never used or authorized

Business

Response:

Dear [redacted], Re: Complaint # [redacted] Customer Information: [redacted]

[redacted] Please be advised that this complaint was resolved as of 12/*/15. We have reached out to [redacted] and informed him of the subscriptions he purchased and was charged for during that period. We also explained the non-refundable policy as outlined in our Terms of Sale and asked that he contact us directly with any further questions.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]They did not supply any dates or records of when I allegedly signed up for this service. They admitted they cannot come up with any proof that I did in fact uses this service. Upon initial contact with the paper I was told that I would be reimbursed for all the months that I was incorrectly charged for service that I never requested. They have no record of me ordering this service AND THEY HAVE NO RECORD OF ME USING IT.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear [redacted], Re: Complaint # [redacted] Customer Information: [redacted]

[redacted] Please be advised that we consider this matter resolved. Our records show that the customer created the subscription online on 12/**/14, and since we received no request to cancel the service until 10/**/15, he is responsible for the duration of the subscription. However, as proposed earlier, we are prepared to offer a 3 month refund as a good faith gesture. Best Regards, Oswald R[redacted] Customer Care Advocate [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Unless I am misreading the recent e mail from the times, they have made same offer, $45 that was offered in their prior offer. This is not acceptable.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I have been unable to resolve a New York Times Home Delivery Service error that was made when I originally filled out a "Yes! I want home delivery for only $2.00 per week" back in September 2013 (see enclosed). It was to be 7 days for 4 weeks for a total of $8.00Before the end of the fourth week, on October **, 2013, at 6:**pm, I cancelled my subscription in a phone call. I also sent an "opted out" letter [redacted] address.After the phone call in October in which I cancelled, a credit was given to my account but not a full credit minus $8. I was charged $32.20 instead of $8.00.After I cancelled, The Times papers continued to arrive every morning. In November after mailing letters that stated I cancelled and contained a copy of the form I filled out ($2/week), I called again. The NY Times person told me that a credit could not be made because no credit card was on file. Instead, I would receive a check for the full reimbursement and then I could pay the NY Times bill with that reimbursement. The check never arrived.The New York Times continued to arrive at my door.I sent more letters marked Subscription cancelled on Oct **, 2013. Stop delivery. Correct bill.I cancelled a total of 9 times since Oct 5 2013 via letters and phone calls (see enclosed documentation).The Times did not stopped arriving at my front door until the first week of December.Most recently, a letter arrived from a MCU and Associates LLC - A Collection Agency. The letter is dated 3-**-2014 states that I owe TheTimes $46.80.My time spent trying to resolve the cancellation and billing issues and now having to receive collection agency letters is harassment. Please help me resolve this.Desired Settlement: Resolution requested: Credit my account the full amount of $46.80. Stop the New York Times bills. Stop the harassing letters and calls from The New York Times collection agengy "MCU".

Business

Response:

Re: Complaint # [redacted]

Customer Information:

Daytime Phone: [redacted]

Evening Phone: [redacted]

E-mail: [redacted]

New York Times Acct#: [redacted]

Please be advised that this complaint was resolved as of 3/**/14. We have removed the $46.80 balance and left a voicemail for [redacted] letting her know the resolution and asked that she contact us directly with any further questions.

Best Regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I have a subscription for Sundays only in which was intended to start on Sunday October [redacted], 15. Telephoned to report no newspaper delivered would like a credit. Was assured my delivery would be in the next Sunday Box October [redacted], 15. Telephoned and reported there was not service and asked for a redelivery to see if that would help start my paper. Called on Monday to report I need credit no paper was redelivered filed my complaint and asked for this to be escalated to supervisor. Sunday October [redacted], 15, no delivery telephoned for redelivery and asked for a supervisor to follow up with me on getting my subscription started nothing happened. Sunday October [redacted], 15 no delivery no subscription start asked for redelivery as well for a follow up of corporate over the local depot no telephone call no call to assure delivery. So I decide if my paper was not in my box Sunday November [redacted], 15 that I would call and ask for a cancellation due to know one is willing to call me to let me know this is resolved or offer a refund for not being in my delivery area after being assured by everyone that this is being resolved. Somewhere along the way the New York Times could care less if I subscribe after 5weeks to get my delivery resolved. Sure is a bad business practice to take my money and not delivered after trying to get this resolved in a timely matter I only wanted a subscription thru December for the Holiday City happening. Looks like I will be missing out on home delivery. I sure will not purchase the paper at the newsstand as well!!! Without someone contacting me and letting me know the paper wants my business.Desired Settlement: Delivery of my Sunday Paper with out subscription for fault of carrier or local depot thru December 2015

Business

Response:

[redacted]

[redacted] New York Times Account: [redacted] Please be advised that this complaint was resolved as of 11/**/15. We have reached out to our circulation manager for assistance and was assured that the matter will be resolved. The distribution manager also reached out to [redacted] with assurance that the delivery will be closely monitored moving forward. The customer has our contact information to reach out with any further issues.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.Sincerely, [redacted]

Review: I signed up for a digital trial subscription to the New York Times. I did not want to extend the subscription. I am unemployed and cannot afford to continue the subscription. On Sept ** I received an email that said that the account would be suspended if I did not update the billing information within 3 days and I did not update it within 3 days. The email did not say that they would after 3 days continue to bill the account.

On Oct **, 2015, my account was billed for $20. On Oct **, my account was billed for $20 again. I have not even been reading the NYT because I understood as stated in the email that I would not be able to access my account. So I am being billed for a service that I am not even using.

On Oct **, 2015 I talked by phone with Rachel at the NYT. I was told that my subscription will continue until Nov ** and I cannot get a refund.Desired Settlement: I would like the $40 charged to my account in Oct refunded to me.

Business

Response:

Please be advised that this complaint was resolved as of 10/**/15. We have processed the $40 refund and informed [redacted] of the resolution.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I have a subscription to the electronic version of the Times. When I called to cancel this subscription, I was told that they "were busy today" and would have to call me back. After verifying my account with the representative that answered the phone (after selecting the "billing" option from the phone tree), I was told the appropriate representative would return my call. Two days later, the Times did return my call. However, I was unable to answer. Despite knowing why I called, the message left indicated only that I could call the main [redacted] number again if I still wanted to make changes to my account. Because I am busy, I cannot wait by my phone 24/7 for a return call when some of their representatives are free but apparently unwilling to cancel my subscription.Desired Settlement: I would like to cancel my subscription and not receive any further charges.

Review: I am a long-time home subscriber to the New York Times; however, since January of this year delivery has been erratic, late, or absent altogether. I have complained at least a dozen times to the paper's automated phone system, to its agents by phone, and to the company's higher-ups by e-mail and letter (no response). In return for $878, the Times is supposed to deliver the paper by 6:00 Monday-Friday and by 8:30 Saturday and Sunday. Despite my numerous complaints, the problems remain: No delivery at all, late delivery (often many hours late), or a couple of times mistaken delivery of the Wall St. Journal, which the Time's carrier also delivers but to which I do not subscribe. The company seems to have little effective oversight of its delivery system, based on my experience. I consider my payment a contract. The New York Times isn't meeting its obligation. And this is a problem way above the carrier level.

As an aside, I consider the Times a great journalistic enterprise. I regret that it is losing circulation to competition from the Internet. But if the Times can't even deliver its print edition, it has a different problem as well. I am about to cancel since the paper apparently cannot provide this fundamental service I also subscribe to the Washington Post. The Post is consistently delivered professionally and on-time.Desired Settlement: On-time and accurate delivery of the paper. Professional monitoring of the delivery system by management, with reporting back to me showing they are actually trying to solve this problem.

Business

Response:

New York Times Account#[redacted]

Please be advised that we consider this matter resolved as of 5/**/14. Upon receipt of the complaint, we contacted the distribution center to monitor the delivery and received confirmation that they are making sure the paper is delivered correctly each day.

Best Regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: The company billed me for 8 weeks of newspaper deliveries and never once did I actually receive a paper. Their customer service pins the blame on consumers for not reporting the non-receipt of a paper every single day they don't deliver one, even when customers aren't sure if they should have received one (e.g., at the beginning of service, the customer doesn't know when it should start). Then they automatically charge customers for the next billing cycle worth of papers that they don't deliver. Don't bother calling the "customer service" center as the representatives have zero customer service skills and also have no ability to rectify the situation. Last week, I was told that a customer service supervisor would return my call within 48 hours, which never happened. I cancelled my account and ended up having to pay their ransom under the threat that they would take "debt collection activity."Desired Settlement: $32.00 as reimbursement for the service I paid for and never received, and their assurance that they will act in good faith and deal promptly and fairly with customer complaints.

Business

Response:

Dear [redacted]

Re: Complaint [redacted]

Customer Information:

Please be advised that this complaint was resolved as of 3/**/14. The account was cancelled, a full refund is being issued and any outstanding balance will be removed. [redacted]was contacted and informed of the resolution and asked to call us directly with any further questions.

[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have not yet received the refund that the company has agreed to provide to resolve this matter.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted]

Re: Complaint # [redacted]

Customer Information:

Please be advised that this complaint is considered resolved as of 4/**/14. We reached back out to [redacted] and he confirmed receipt of the refund.

Consumer

Response:

[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I started to recieve invoices from the New York Times demanding payment. I called and finally got a hold of someone who could help me on January [redacted], 2014 and explained that I did not order the New Yorks Times and that someone must have used my information improperly. I also explained that I have never had the New York Times delivered to my home [redacted] (which is the only address that I have). I was told by the [redacted] that my account was closed as per my request and that a credit for the bill I recieved would be made. On February **, 2014 I recieved yet another invoice from the New York Times stating that I owed $44.80. I called the New York Times once again and spoke to [redacted] who transfered me to her [redacted] who then informed me that the account was closed due to non payment and that I woud have pay the $44.80. I explained to her that I have never ordered from the New York Times and also explained to her that I had previously spoken to someone from the New York Times and that they had infomed me that the account had been closed per my request and that a credit for the account would be issued. She told me that she could not process a refund for the account for me. I asked to speak to her [redacted] and she informed me that her [redacted] was in a meeting and that she would not be able to speak to me. I asked to be put on hold in order to be able to speak to the [redacted] when she became available and she would not do so. She explained that she could only take down my phone number and that someone would possibly get back to me. I then asked if I could get any information that is pertaining to the account such as the credit card that was used to pay for the account, the exact address where the newspapers were delivered, the online account information that was used to order the newspaper and I was told that the only thing they could tell me regarding the account was that it was closed due to non payment and that account was opened on May **, 2013 with a Visa expiring on 2/**. I then asked for more information in order to do some investigation and I was told by [redacted] that she would not process a refund for the account and she would also provide me with no other information because she was instructed to stop speaking to me. I then asked her who told her to do that. She refused to give me a name. [redacted] just kept asking me for a contact information for her [redacted] to call me back is she can. I asked for her [redacted]s name and contact information and she refused to give me that information. I then refused to get off the phone until a name of a [redacted] was given to me and she told me that it is possible that [redacted] might possibly give me a call back. That was an unsatisfactory response for me.Desired Settlement: I would like the New York Times account with the account number [redacted]to be closed and completely taken out of the system. I would also like for The New York Times to stop sending me invoices for a newspaper that I never ordered and never recieved and for a credit to be made to the account for what ever amount they are claiming that I owe.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: In February 2013, my boyfriend and I went to a Knicks game in Madison Square Garden. During a visit they had a few gentleman selling subscriptions for the New York Times. I signed up and mentioned that I want to make sure I receive my newspaper. They said it won't be a problem and that their business is to make sure the customer is satisfied. After a month and a half I noticed not one newspaper was delivered. I called the New York Times customer services line and told them I don't want to pay for a product I haven't received and stated my subscription is to be cancelled. I was under the impression since early 2013 my subscription was cancelled. I get an invoice a week ago stating I owe 22.40 for services rendered from late December 2013 to early January 2014. I checked my statements for last month and realize I was still being charged for a product (newspaper) I never received. I have not lay hands on not one newspaper. It's obvious my address is correct since I was able to receive the invoice. A call is placed to the New York Times customer service. Tykeria their customer services rep stated they are unable to credit me for previous charges but will credit the amount due now. She stated I should speak with their problems resolutions department in regards to other charges. She gets my contact information and stated they will give me a call in 2 hours. I wait and never receive a call. Two and a half days later I get a call from Sherry in their problems resolutions department who now stated I have a balance of more than 46 dollars but she will be more than happy to credit the account for that amount and cancelled my subscription. Now according to Tykeria (previous representative), she was going cancelled the subscription but never did. Its mind boggling how you cancel a subscription months ago and they still charge you. The only reason I noticed I was being charged was when I received the invoice. Who is to say my subscription is now cancelled. I live in an apartment building and they knew this when I was setting up my subscription with them. Now here I am months later and not one newspaper but they sure have payments from me. The only reason the last few payments didn't go through was because my bank sent me a new debit card due to the Target fraud issues. I will never entertain getting a subscription with the New York Times.Desired Settlement: I would like a refund since April 2013 when I cancelled my subscription.

Business

Response:

Re: Complaint # [redacted]

Customer Information:

Daytime Phone: [redacted]

Evening Phone: [redacted]

E-mail: [redacted]

New York Times Acct#: [redacted]

Please be advised that this complaint was resolved as of 1/**/14. We have removed the $46 balance and processed a refund for $67.20 back to the credit card on file. [redacted] was contacted and provided a confirmation number for the resolution.

Best Regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me only if credit back to the right card. Debit card on file is no longer active and a new card was sent by my back with another number. Please contact me in order for refund to be submitted correctly.

Sincerely,

Review: I purchased a subscription to the NYT for an Xmas gift for my wife in Dec 2015. The subscription was for online access and Sunday home delivery to our house of the Sunday paper. My wife logged onto the online paper in late December and we did receive one Sunday times on Dec [redacted]. That was the ONLY time we ever received the physical paper on Sunday. My wife contacted the time initially thru their online complaint site for several weeks when the paper did not appear on Sundays. The online site claimed that we would be "credited" for the paper. I watched my credit card statements and no credit ever appeared for the missing papers. My wife called the Times and spoke with their representatives about this "credit". The representative stated that we were being given a forward credit toward future subscription to the Times -- not being reimbursed for the product ( the Sunday paper) that was not being delivered. My wife told the times home delivery agent that this was not a resolution for the problem - lack of the physical Sunday paper - and that she did not want a subscription to their paper at all in any form and wanted a refund of the gift amount for my account. We were not receiving the goods we purchased therefore we were due a refund. It was now the end of January 2016. A delivery service manager came to the phone and said that we would be refunded for the gift amount of $125.19 to my credit card. After 7 days - I noted that no refund had ever occurred. I contacted my credit card company with this dispute and they reversed my charges on 2/*/15 for this amount and credited my account. My wife does not have access to the online account with NYTimes at this time - that is fine, we do not want any of their services anymore and we have never received any Sunday newspaper at our home other than the initial paper on 12/**/15.

On 3/ **/16 I received a letter from International Media Concepts stating that although my subscription has been stopped that I am obligated to pay the amount of $125.19. I am truly flabbergasted. They have not done what I paid for - delivered my paper nor ever stated that they could resolve the delivery issue, only that I would get a forward credit for additional subscription beyond the initial purchase - and now tell my that I owe them for -- what? And, their representative at the home delivery phone center stated that we would receive a refund -- we never did AND now we are told that we are in error.

I called the number listed upon this letter from International Media Concepts - and reached the same home delivery office. No person came to the phone and a voice mail took my message. No one has answered my call at all.Desired Settlement: I would like for the New York Times to honor the information that their own home delivery supervisor offered and adjust our bill to remove the balance of $125.19 to list our account as closed/ no outstanding balance ( even though we had to go thru our credit card company to actually attain this refund). I do not need additional funds from them - we have our refund thanks to our CC company. But attempting to harm our credit and collect money for a product that they do not deliver is egregious.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Newspaper delivery has not been stopped despite many phone calls and one email to cancel service

As my parents are out of the country, my father called the company to request that the NY Times delivery be canceled as of January [redacted]. The paper has continued to arrive at the house. It had been piling up at the front door. This is a clear indication to thieves that the home is empty. I first called the company on January [redacted] to reiterate the stop notice. I left a detailed message and in their message they indicated that they would confirm the cancellation within 24 hours. The paper continues to be delivered. I have sent an email to the company via their web site. Again I never received confirmation that they would cancel the paper. The paper is still being delivered. I called again today to request to suspend delivery. It is now the 4 contact that I have made with this company. We do not expect to have to pay for the delivery service as multiple requests have been made to suspend the delivery for a two month period.Desired Settlement: I would like them to stop delivery of the NY Times and resume on March [redacted]. My fathers account should not be charged for delivery as of January [redacted] when it should have been stopped.

Business

Response:

Please be advised that this complain was resolved as of 2/**/15. We reached out to our [redacted] to have the delivery stopped immediately. We contacted [redacted] and she confirmed that the delivery has indeed stopped and will let us know if there are any further issues.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: In February 2014 I called NY Times to stop my weekend home delivery service because I was going to be out of my residents and reduced my employment to part time. The person who answered the phone offered me to put the account on hold instead, but did not disclosed to me that they will continue billing my credit card while the account was on hold. I was going to call back when ready to restore the deliver services. I did never call back to restore the services, however NY Time activated my account on July and continue billing my credit card even when no news paper was never delivered to my home. I realized the situation when they started sending me a paper bill because my card was replaced on November and they could not charge the card anymore.

After I received the bill I contacted costumer services to rectify that I suspended the account and was not supposed to be billing for it. That was the time when they disclosed to me that even when the account was on hold they continue charging the costumer. I explained that that option was offered to me and I was not informed that I was going to be charge other wise I would not agree with it. The has collected about $300. for a product and service not rendered.Desired Settlement: I need that the NY time refund the unauthorized collected money from February 2014 to October 2014

Business

Response:

Dear [redacted], Re: Complaint # [redacted] Customer Information: [redacted]

[redacted] New York Times Account Number: [redacted] Please be advised that this complaint was resolved as of 2/*/15. Our records show that the customer agreed to a temporary delivery stop from 2/**/14, restarting on 6/*/14. According to our policy, it is the responsibility of customers to inform us if they are not receiving the service they are paying for, wish to end it, or are paying for services they did not authorized, in a reasonably timely manner. That said, we do try to address our subscribers’ concerns, and, as a good-faith gesture, we have removed the $43.50 balance due and processed a 3 month refund totaling $104.40. The customer was contacted and informed of the resolution. Best Regards, [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I attempted 2 four week trial subscriptions with the NYTimes. As the first neared the end, I called and asked about renewal prices. I was quoted a price and agreed to renew. I then received a bill well in excess of the quote. It took 8 calls and lengthy holds to find someone to address the overbilling which they only partially did. A month or two later I tried another trial subscription for 4 weeks and after 2 and 1/2 weeks, I received an outrageous bill which they went ahead and applied to my credit card without my permission. Despite numerous calls and complaints, with quite uncooperative responders, they never addressed my issue and left the bill on my credit card. Eventually, and it was not easy matter, I reached the corporate office. They agreed to get rid of all charges and credit me for missed papers. They did finally reverse some of the charges but never credited me for the papers I paid for and did not receive. When I called again, the person in the resolutions office, and it is no simple matter to reach them, said she would immediately reverse the extra charges and since I had dealt with corporate, would refer me to them to resolve the other issues. Neither happened. I see no benefit if making a 25th call to these people.Desired Settlement: I would like a refund for overbillings, refund or replacement of failed deliveries, an apology, and some assurance that they have addressed the numerous serious deficiencies in the customer service department.

Business

Response:

Dear [redacted],

Re: Complaint # [redacted]

Customer Information:

New York Times Account#: [redacted]

Please be advised that this complaint was resolved as of 6/**/14. We have issued a full refund in the amount of $75.40 and sent [redacted] an email apologizing for the inconvenience and informed him of the resolution.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

First of all, they promised me to refund the money I am owed. That is something they should have done correctly without my spending 15-20 hours giving me the run around. They have made that promise numerous times at various levels in the organization and it has never been done. I called the person who responded to you and told her I would not discuss resolving this issue until the refund has actually been made. She said she understood and that it could take up to 30 days due to the tortuous process they use. If and when I receive the refund, I will be willing to discuss terms for resolving this issue. This is not simply a matter of overcharges. It is also a matter of lengthy hold times, rude and unprofessional customer service, phony emails appearing to be from higher ups but really form letters sent from the lowest levels, illegal credit card charges, promised actions and phone calls that never happen, etc., etc., etc. If this were another organization, the NY Times would write an expose.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: since May ** when I subscribed for home delivery of the NY TImes I have yet to receive delivery on a daily basis. It comes one day; not the next...I am tired of calling to get a paper I have paid for home delivery. please help.Desired Settlement: I want my NY Times delivered each day and I want credit for all the days I did not get it.

Business

Response:

Please be advised that this complaint was resolved as of 7/*/13. We spoke with [redacted] and assured her that the account will be credited for all the Missed Papers and the circulation folks promised to monitor the delivery moving forward. She was asked to contact us directly with any further problems.

Review: I have attempted to cancel my subscription with the New York Times since the middle of December- by email on their website, selecting the "unsubscribe" heading, by phone, and by several letters. The NYT has ignored all of these and continues to try to bill my credit card for their product. I have not received home delivery of their paper, or had access to their digital version, since January [redacted], 2016. This was the end date of my promotional period for the subscription that I have canceled. I received two confirmation codes that my subscription was canceled during phone calls to the NYT, and was promised that my subscription was canceled and that I would not be billed further. They have canceled delivery and access to their paper, but continue to charge/try to charge my credit card for a subscription I am not receiving. I have put this matter in dispute with my credit card company.Desired Settlement: I want the New York Times to stop billing me for a paper that I have not received since January 3, 2016, and to stop billing me for this product. I want to make sure that my credit rating is not negatively affected by this matter. I want to warn others of the unlawful business practices of the New York Times subscription services.

Business

Response:

Re: Complaint # [redacted] Customer Information: [redacted]

[redacted] Daytime Phone: ###-###-#### Evening Phone: ###-###-#### E-mail: [redacted] New York Times Account#: [redacted] Please be advised that this complaint was resolved as of 2/**/16. We have removed the $38.97 due to reflect a “0” balance and informed [redacted] of the resolution, via voicemail and email. Also, since we do not report to credit agencies, the customer’s credit was not affected. Best Regards, Oswald R[redacted] Customer Care Advocate [redacted] (T) ###-###-#### § (F) ###-###-#### [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Hello, we had a direct bill deducting from our [redacted] for home delivery of the New York Times. We have tried unsuccessfully to cancel since early January 2015 (documentation exists) through phone, through voice mail, through Chat, through email/Web, to no avail. This has all been happening over a period of months. The paper stopped coming in late December or early January 2015. However, recently, we received a bill with a balance due of $88.16. When I called on 4/**/15 to the number on the bill to explain the issue once again and to dispute that bill again,, I was told that someone (a supervisor) would call me back. I once again left my cell phone information and no one called me back. In the past months, each month, I have initiated a billing dispute with [redacted], and the vendor (NY Times - Billing - Pittsburgh, Penn.) stating that they have contacted us with correspondence on multiple occasions, but we have received no mail or voice contact other than the bill.

I want to ask that they please correct their error and please cease mailing us or billing us. We have done everything in our power to cancel with the New York Times. The Revdex.com is our last resort.Desired Settlement: Billing Adjustment to zero balance and please stop invoicing us.

Business

Response:

Re: Complaint # [redacted] Customer Information: [redacted]

[redacted] New York Times Account#: [redacted] Please be advised that this complain was resolved as of 5/*/15. We have confirmed that the account was cancelled and removed the balance. [redacted] was informed of the resolution and asked to contact us directly with any further questions. Best Regards, [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I contacted the NY Times online at the end of October about my automatic billing schedule. I was being charged for 13 weeks delivery service per billing. I was offered the opportunity to change the billing cycle to every 28 days. When I received my November credit card statement, I was billed for 13 weeks. I contacted the NY Times online and inquired why I was not billed for 28 days. The response I received thank my for my inquiry and that they value feedback. I called the 800 number and explained what happened. They would not reverse the charge and change the billing cycle (they offered and changed the billing cycle going forward)Desired Settlement: I would like the 13 week charge applied to my credit card on November [redacted] reversed and I want the charge for 28 day delivery service applied to my credit card and the 28 day delivery charge processed to my credit card going forward (immediately, not in 3 months)

Business

Response:

Please be advised that this complaint was resolved on 11/**/13. We have contacted [redacted] and changed his billing frequency and processed a refund for $209.30 back to the credit card on file. The customer has our contact information to reach out directly with further questions.

Review: I have been receiving the new york times daily for around six months, despite numberous phone calls to their customer service center and their promise that it will stop. I have never, nor do I wish to subscribe to this or any paper. When I go on business trips, I come home to sometimes as many as 14 papers sitting in my driveway. That is disturbing as it tells the neighborhood that I am not home. I have well over a hundred papers sitting in my recycling bin waiting for pickup from this summer alone. This needs to end or I will be contacting my lawyer.Desired Settlement: I just want the paper to stop being delieved to me forever!

Business

Response:

[redacted]

Please be advised that this complaint was resolved as of 10/*/14. Upon receipt of this complaint on 10/*/14, we immediately reached out to our distribution partner to stop delivering the paper. They assured us that no papers were delivered since and will continue to monitor the situation. We have reached out to [redacted] for confirmation that the delivery was stopped, via phone and email, but hasn’t heard back from him.

Best Regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved for the moment. I thank you very much!

Sincerely,

Review: The account was opened without my consent. On January **, 2014, I called customer service about unauthorized charges since the month of Sept 2013. The customer service representative stated that they could only reimburse me for one month ($20 total). They also stated that the account would be closed. The charges continued only this time a monthly fee of $15 was charged. On April **, 2014, I spoke to a customer service representative who stated that the account would now be closed; however, they are unable to reimburse me the previous monthly charges. The customer service representative stated that it is the police of New York Times Digital not to give refunds. In addition and according to their records, the customer service representative that had spoken to my in January "convinced me" to keep the subscription with a monthly payment plan ($15 dollars a month).

TDesired Settlement: I would like for my account to be credited for any billing charges since January 2014

Business

Response:

Please be advised that this complaint was resolved as of 4/**/14. We have processed a refund and contacted [redacted] to let her know the resolution.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,