The New York Times Company

Review: I have tried multiple times to cancel my paper subscription and each time they refuse to do it, and try to sell me with more services. I have a chat transcript I could send you involving a Wendy B[redacted] that was overly aggressive and in my view abusive with my time. I eventually ended the chat with her failing to cancel, and they are refusing to do it by email.Desired Settlement: Cancel the subscription. [redacted] is the number for the account. The effective date should be today.

Business

Response:

[redacted]

[redacted] New York Times Account#: [redacted] Please be advised that this complaint was resolved as of 2/**/16. We have cancelled the account and informed [redacted] of the resolution, via voicemail and email, and to contact us directly with any further questions. Best Regards, Oswald R[redacted] Customer Care Advocate [redacted] (T) ###-###-#### § (F) ###-###-#### [redacted]

Review: The promised time of delivery for our paper is 6AM. Starting in late December 2013 newspaper delivery has been closer to 7:30A or later. I have had numerous conversations with the NYT, calling almost daily since the second week of January. The NYT claims to have reported this problem to their [redacted], as it continued they reported to the [redacted], and finally the VP of Home Delivery. On Jan ** I was told that I would have a call from the managers within 24 to 48 hours. I have never received a call. On Tues., Feb. *, a family member spoke with the female delivery person as she dropped the paper off around 7:45A. She asked what time we wanted our paper and was told 6A, but we would accept 6:15A. She responded that she could not be here by 6:30A. I let the NYT complaint dept know of this exchange. As of today, we are still not receiving delivery until well after 7:20A and I again spoke with [redacted] in NYT complaint dept. As I have told the NYT, my husband needs the paper by the time he leaves for work.Desired Settlement: Delivery by 6:15AM.

Business

Response:

New York Times Acct#: [redacted]

Please be advised that we consider this matter resolved as of 2/**/14. Upon receipt of the complaint, we reached back out to the field and was assured that the carrier will be closely monitor to make sure the papers are delivered early each day.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

My issue with the New York Times has not been resolved. The ID [redacted] refers to my first filing with the Revdex.com on 9/**/14. I never declared the problem resolved, however I received an email from [redacted] stating that she had deemed the issue resolved and closed the case. I spoke with her on the phone on 9/** and told her that I believed the problem of late delivery to be ongoing and asked her to reopen the file. She instructed me that I would have to re-file my complaint if, indeed, the problem continued. Following her direction, on 9/**/14, I re-filed and was assigned an ID of [redacted]. As I stated in my complaint on 9/**, promised delivery of our paper is 6AM on weekdays and on 9/**,**, and ** the earliest delivery time was 6:25AM. Please advise.

[redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Please be advised that we consider this matter resolved as of 10/*/14. We have once again reached out to the [redacted] and received confirmation that the delivery is being closely monitored and barring any unforeseen issues, such as a production delay, everything should be fine moving forward.

Best Regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: TWO PROBLEMS: UNAUTHORIZED CHARGE TO MY CREDIT CARD AND FAILING TO DELIVERY PRODUCT.

HERE IS MY EMAIL TO THE NY TIMES DETAILING THESE ISSUES:

July **, 2014

Ladies and Gentlemen:

REVERSE MY JULY ** CREDIT CARD CHARGE, STOP CHARGING MY CREDIT CARD AND DELIVERY TODAY'S AND FUTURE PAPERS TO MY HOME AT [redacted]

Please forward this immediately to your Supervisor.

TWO THINGS:

1) On June *, 2014 at 10:23 a.m. I changed my Home Delivery 7 days billing from Automatic Payment on line to DIRECT BILLING.

Looking at my account on-line right now, I see that it has been WITHOUT MY KNOWLEDGE OR CONSENT re-set to an [redacted] account as of July **. I DO NOT EVER WANT TO BE SET UP FOR AUTO PAY and NY Times had no legal right to charge my credit card against my will. There is no easy way to find on-line, once again, to STOP autopay.

2) On June *, 2014, I set up a vacation-address delivery. I changed to [redacted] effective on the following days:

Begin June **, 2014

End July **, 2014 and resume to my home address of the past 19 years of: [redacted].

But on July ** and ** the NY Times was still being delivered to [redacted]

Today my first morning home at [redacted], NO PAPER HAS BEEN DELIVERED.

Looking at my account on-line, I see that [redacted] appears to have been made my permanent home delivery address.

HAVE YOU ALL GONE MAD? DO YOU DESTROY RECORDS IMMEDIATELY AND THEN MAKE UP NEW ONES????

THIS HAS GOT TO STOP. I was forced to set up on line effective July **. Meaning I will be without the paper from July ** through Jully **.

ONCE AGAIN, Please forward this immediately to your Supervisor.

FINALLY I LEFT A MESSAGE FOR YOU TO CALL ME PER YOUR ON=LINE OPTION AND ONCE AGAIN WHEN THE CALL WAS MADE I WAS TOLD THAT YOU ARE HAVING AN EMERGENCY BY RECORDED VOICE. [redacted]Desired Settlement: A) resumption of delivery to my home address of these past 19 years and b) reverse of credit card change, and submission to me of a bill that I will pay by check

Business

Response:

[redacted]

[redacted]

Please be advised that this complaint was resolved as of 7/**/14. We have corrected the address, changed the billing method and processed a refund for $33.80 back to the credit card on file. An email was sent to [redacted] informing him of the resolution and asked that he contact us directly with any further questions.

Best Regards,

----------------

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I previously wrote to the New York City Revdex.com about two things: a missing credit, and failure to carry a half-price offer to term, reverting to full price a month early. Apparently in response to my Revdex.com complaint filing, I was contacted by email on July ** by NY Times' [redacted], Executive Service Desk. She advised that a credit of $33.80 was being made for the period 4 weeks ending July **, 2014 and that the half-price offer would indeed be honored through July **. On August [redacted] I emailed [redacted] regarding the bill dated 7/** for the period 7/**-8/**. It showed a credit indeed, but that credit was actually my payment (Check #[redacted]) dated 7/* . That check was for $33.80 based on credit for missing deliveries totaling $3.40 for 6i/**-7/*; and $30.80, the half-price four-month period 7/*-7/**. That credit for payment should have included the original credit of $33.80, the double-billed period ending 7/**. Re the bill I emailed about on August * I pointed out that the then current bill for $7/**-8/** should have been for $33.80, not $67.60 PLUS, IN ADDITION, it should have been reduced a further amount for three days missing delivery in addition to one that was credited. I never received a reply to my email. Instead another bill has been received, without making this correction. The new bill does bill for the full cost of $67.60, which I do not dispute because it reflects a period beyond the half-price offer period that ended July **. Again, my complaint of August * hasn't been answered and the bluing continues to fail to credit me properly

Two Credits: one for $33.80 and another for the valued of three days missed deliveries.

Sincerely,

Business

Response:

Re: Complaint # [redacted]

Customer Information:

New York Times Account#: [redacted]

Please be advised that this complaint was resolved as of 9/**/14. In addition to correcting the address and changing the billing method, we have also removed $81.95 from the balance due. This amount includes the credit of $33.80 that was mentioned in the originally Revdex.com response. An voicemail message and email was sent to [redacted] informing him of the resolution and asked that he contact us directly with any further questions.

Best Regards,

Review: I am writing to challenge the charges to the New York Times account in the amount of $176.58, which [redacted], Inc. is billing me for on behalf of the New York Times Company. I am challenging these charges on several grounds.

First, I did not authorize a renewal of subscription to the New York Times during this time period.

Second, no services of daily home delivery of newspaper were rendered to my home during the service period alleged on the NY Times billing documents of 3/**/2015 to 6/**/2015.

Third, I was notified for the first time of these charges during the alleged service period and NOT before.

Fourth, referral of the account to outside collections companies is an unethical and unnecessary step on behalf of the New York Times since I was waiting for action on their behalf on the claim I filed with their service representatives as I challenged the charges. I challenged these charges directly with the New York Times customer care representatives who adjusted the initial charges on June *, 2015, to reflect failed delivery of the newspaper for a fraction of the time which I was challenging and which was the most they could reverse based on their scope of service. They assured me that I would receive a phone call from the [redacted] to complete the claim for the remaining amount on the account - the [redacted] has failed to attempt to contact me as of this date. Instead, I receive a letter from [redacted], Inc. stating that I am “obligated to pay the amount due in full” which indicates that New York Times customer care and [redacted]s failed to address my claim and ended efforts to settle by initiating intimidating tactics of referring the collection of the alleged debt to a third party which makes impressions of being a formal collections agency through its August *, 2015, letter.

Fifth, upon receiving my claim challenging these charges and suspending all future billing per my June *, 2015, request, the New York Times delivered one newspaper to my home. I contacted them again to suspend all service and billing. Delivery stopped for a few days and again another newspaper was delivered.Desired Settlement: I would like a billing adjustment to reflect a credit in the full amount billed because no services were rendered during the 3/**/15 and 6/**/15 time period as well as an apology. Thank you.

Business

Response:

[redacted]

[redacted] Please be advised that this complaint was resolved as of 8/**/15. We have removed the $176.58 due to reflect a “0” balance and informed [redacted] of the resolution. Best Regards, Oswald R[redacted] Customer Care Advocate [redacted]

Review: My elderly mother signed up for a trial subscription to the NYT over four years ago. She used the NYT's services only during the trial period and, until recently, was unaware that the NYT had continued to charge her over the last four years; she was under the impression that her four-week trial period was all that she signed up for, and it was not until recently that she discovered she had been paying for the service for the past four years despite never accessing the service outside of the trial period.

Since April, I have repeatedly contacted the NYT.com Customer Service email address and nobody has helped me resolve this problem; instead of help, I have gotten the runaround from various agents, none of whom appears to have the authority to engage this issue. I tried calling their online number, but I was subject to long hold times, circular transfers, and getting disconnected. At one point, one customer service agent sent me an email offering to have a manager contact me if I left my phone number -- I did so several weeks ago and have never heard from them (despite repeated follow-ups).Desired Settlement: My mother has spent thousands of dollars on a NYT subscription she did not use because she was unaware that she was signed up for the service. I do not believe that my confused elderly mother should have to pay for a service she did not use. As the NYT's terms of service state, the NYT “reserve[s] the right to issue refunds or credits at [its] sole discretion,” and this is a case where the NYT should use its discretion to issue a refund or credit -- the NYT should not prey on an elderly person's confusion, especially considering that my mother never used the NYT's services outside her trial period.

Business

Response:

Please be advised that we consider this matter resolved as of 6/**/15. As per our non-refundable policy, we are unable to issue a full refund. We contacted [redacted] and explained the nonrefundable policy as outlined in our Terms of Sale. We also informed her that she should have contacted us or instructed her credit card company to cease making the payments, in a timely manner. However, as a courtesy we extended a 3 month refund, but the customer declined the offer. Best Regards, [redacted] Customer Care Advocate The New York Times § [redacted] § [redacted] (T) ###-###-#### § (F) ###-###-#### [redacted]

Review: We have tried several times to resolve a delivery issue with our newspaper. We have purchased the weekend edition and moved 2 months ago. We changed our address through the NYT and it wasn't delivered. We then called the newspaper and told them that it had not arrived at our new address. They said that they would correct the problem but did not. We then called them again 1-2 weeks later and told them that it still had not come. They said that they would escalate the problem to the supervisor and that the paper would now be delivered. It was not delivered. We then attempted a third time to have the newspaper delivered by calling them and informing them of our difficulty. They said that they would now escalate the problem to the [redacted] and that we would be receiving a call within the next 24 hours. We did not receive a call and the newspaper was still not delivered.Desired Settlement: We would like the newspaper delivered and we would like a refund for the two months of newspapers since we initially attempted to resolve the problem (and during which time none have come). We would also like consideration for a number of complimentary newspapers based on all of the difficulty that we have had and the time that has been consumed on our part trying to resolve this issue.

Business

Response:

Dear Mediator, Re: Complaint # [redacted]Customer Information: [redacted]

[redacted] New York Times Account# - [redacted] Please be advised that this complaint was resolved as of 4/**/15. We have reached out to the [redacted] and received confirmation that the delivery will be closely monitored moving forward. We have also reached out to [redacted], via phone and email, with a 50% off discount for the next 26 weeks for his troubles, but haven’t heard back from him as of yet. He was asked to contact us directly to take advantage of the offer and with any further questions.

Review: In the week following the general election (first full week of November), I wrote customer service requesting a cancellation of home delivery (at this point I'd intended to keep digital subscription). There was no response. The following week, again I couldn't find a place on their website to cancel delivery, so I wrote to customer service again. There was no response. Again the following week, I wrote to customer service and entered my phone number for a call back (no phone number is provided for customers to use for customer service). This time, my e-mail requested cancellation of both home delivery and digital subscription --a cancellation of my account. There was no response and no phone call. Today, again, entered my phone number. Supposedly the next available agent was supposed to phone me back. This was about six hours ago.Desired Settlement: I would like both home delivery and internet subscriptions cancelled. They withdrew money from my checking account after three requests to cancel subscription--you can't blank out the payment information on your account without replacing it with other valid payment information. I consider that stolen money and expect its return.

Business

Response:

Please be advised that this complaint was resolved as of 12/*/14. The account was cancelled and a refund in the amount of $34.40 was issued back to the credit card on file. We have reached out to [redacted], via voicemail and email, and informed him of the resolution and asked that he contact us directly with any further questions. Best Regards, [redacted]

Review: I had signed up for the New York Times in March at an event to receive special offers. I emailed them within a week to cancel with no desire to receive the paper. It advised me to call and cancel which I did. I was assured that it would be cancelled. I have never received a paper so to my knowledge it was cancelled. On or around 9/**/13 I got a weird phone call from a young man asking if I was happy with the service and paper. I thought it was odd considering I called and cancelled and still never received a paper. It was a little suspicious so I had my husband call him back. It was a carrier for NYT and my husband explained we had both cancelled our subscriptions. So I requested from my bank the last 7 months of statements. I have been getting charged and still was not receiving any papers. I phoned them with the phone number listed on my statement and explained my situation. I was told there was no documentation on my file and they still have me active. I explained that since I was not receiving any paper that I was under the impression that it was cancelled. Jaime, who I spoke with said she can reimburse the last 3 weeks. I stated that it was unacceptable and asked to speak with a supervisor. A woman who did not identify herself clearly by name got on the phone. I again explained my situation, and she said there was nothing more she can do. I told her I would understand that decision if I were receiving the paper, but I hadn't even received one. She kept stating that she understood and offered to reimburse me $50.00. I again said that it was unacceptable and she kept insisting that I never cancelled it. I explained to her that in order for me to know to call to cancel I had gotten the email. Why would I inquire the website if I didn't want to cancel it? My husband also cancelled his and he had to go as far as putting a stop payment on his account because every time he called they told him it would be reimbursed, but instead they kept withdrawing funds. I feel since I did everything on my end to cancel this that I shall be reimbursed the whole 7 months. I was speaking to a "supervisor" who just kept saying I cant do that and I understand. I was told I could speak to [redacted], another supervisor, next week but that the decision would most likely be the same. I feel that they are taking funds out fraudulently since there is no product coming to me, and I simply just want my money reimbursed. I believe that is the right thing to do on a business aspect of it.Desired Settlement: I would just simply be satisfied with a full refund.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

I started recently with a special off weekly promotion with the NYT home delivery. The service has been sub-par, missing 3 deliveries, and I have requested 3 times for it to be canceled. Much to my dismay and dissapointment they charged my account for $51.62. They were not authorized to charge this as I have cancelled

Review: For years I have been receiving in the mail letters asking me to renew my subscription to the New York Times. I have never received this paper. I have sent back reply's that I do not want to be bothered with this junk mail. Last year I called the number ###-###-####, to speak to someone. When I did, I told the person to remove me from the mailing list. I was told I would not be bothered again. Then last week I received another request to resubscribe. So I am feed-up and I am filing a claim.Desired Settlement: I want $100 for the trouble The New York Times has put me through over the years.

Business

Response:

Re: Complaint # [redacted]

Customer Information:

Please be advised that this complaint was resolved as of 1/**/14. We have completely removed Mr. Hill’s information from our database and let him know.

Best Regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

When I asked for the $100 I was not joking. To remove me from the mailing list was something that should have been done years ago when I first complained. I was harassed by The New York Times for years and want to be compensated for the trouble they have caused me over the years. This case will not be resolved till I receive my money. Send a check or money order to my address and then I will drop my complaint. Harassing people for years is a poor business practice. The New York Times will have to pay me for their harassment.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Re: Complaint # [redacted]

Customer Information:

Please be advised that this complaint was resolved as of 1/**/14. According to our records, this is the first time we have heard from [redacted] and immediately removed his information from our database and let him know. We are unable to issue a financial compensation, but will gladly extend a promotion if he is interested in becoming a subscriber.

Best Regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Please keep this complaint active. There is no resolution to my complaint. I have been harassed by The New Times for YEARS and I am due compensation for the harassment. Just because The New Times does not want to pay does not mean the complaint is settled.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I was told that for 2.80 I can receive a trial month of the weekend times. I specifically asked and was told that their is no obligation and that I would not have to cancel and that I would be asked if I want to continue. I recently looked at my bank statement and I see that I have been charged 11.20 a month for the past three months.

The new york times sales representative intentionally lied to me that 1) I would not have to cancel 2) the price, I was told its 2.80 and was charged 11.20Desired Settlement: refund for all three charges of 11.20 minus one charge of 2.80

Business

Response:

[redacted]

New York Times account#: [redacted]

Please be advised that we consider this complaint resolved as of 12/**/13. We called [redacted] and informed him that the refund was processed and to contact us directly with any further questions.

Best Regards,

Review: Unauthorized charges were made to my credit card on 3 occasions (3/[redacted] 4/** and 4/** ) for The New York Times digital/on-line subscription that I did not receive as it had been cancelled. After speaking to several reps at call centers (I assume) and finally "Dion"(a supervisor) on 4/**/16 I thought there was resolution. He apologized over and over... assured me that I would receive credit on my card within 25 days. I received one $15 credit on 4/20....with $30 that has yet to be reimbursed. I sent an email requesting the balance and still...the $30 has not been credited to my card.

I have spent a ridiculous amount of time...trying to correct their error...between calls and e-mails. Essentially, they stole from me.Desired Settlement: Return/credit my credit card account with the remaining $30 that should not have been charged in the first place and receive reassurance that they won't steal from me again.

Business

Response:

[redacted]

[redacted] The New York Times Account: [redacted]. Please be advised that this complaint was resolved as of 5/**/16. We have processed the additional $30 refund and informed [redacted] of the resolution by voicemail and email. She was also asked to contact us directly with any further questions. Best Regards, Oswald R[redacted] Customer Care Advocate [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I have been the receiving the Sunday edition of the New York times for several weeks. At first I thought is was some kind of promotion but then I received a bill in mid-September. I immediately called them and told them to stop delivering the paper and that I never ordered it. I was told they would stop. However they continued to deliver it and I again received another bill, now with past due amounts.Desired Settlement: I want this paper stopped and a statement declaring that is was their mistake, NO BALANCE DUE.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I've had a digital subscription to the crossword puzzles for several years. The subscription was renewed automatically each year. Two months ago I called to cancel the subscription. I expected to receive a refund for the unused portion of the subscription for the remainder of that year (about 11 months). This was confirmed by the customer service rep. However I did not receive the refund. I called back a month later and was told that the refund should have been issued and they would re-issue it. Again I did not receive the refund.I called back a month later (7/**/15). This time I was told that the refund had been denied due to the Terms of Sale. Here is the relevent quote taken from their website Terms of Sale:"If you cancel an annual subscription within the first 11 months of your subscription year, your access and other benefits will end immediately and you will receive a refund prorated to the day." Here is a link to the full Terms of Sale[redacted] The claim was made that since my initial subscription was several years old, I was outside the window of the "first 11 months of your subscription year." I pointed out that the subscription was automatically renewed each year, so the only reasonable interpretation of that clause is that my "subscription year" starts over with each new yearly payment. However, they refused to alter their stance that I was not due a refund.I believe there is no way their interpretation can be considered valid. The "subscription year" can only refer to the year for which my subscription is currently billed and paid. If they do not mean that, then they need to be much clearer in their Terms of SaleDesired Settlement: I would like a refund for the unused portion of my subscription for the year that I had already paid for and cancelled within the first 11 months, per their Terms of Serice.If they refuse to issue this, I would like the Revdex.com to contact the NY State Attorney's General office and use their influence to encourage the State to file a formal complaint charging the NY Times with consumer fraud.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.The mistake appears to have been mine regarding the dates that charges were made to my account. This was a result of a misunderstanding only, and so there was no refund due after I cancelled.

Sincerely,

Review: they change the rate of the subscription and rebill my credit card without authorization. when on 6/* we contacted them they agreed to a lower rate and could not take immediate payment for it. we were told we had to wait for an invoice to generate. the subscriber in question is a retired school teacher on a limited budget - and the full subscription price is beyond her means. I am her son who is contacting to try to get this resolved, as it is too frustrating for her.Desired Settlement: On 7/* they accepted payment from on at a rate we agreed to. we are NOT willing to continue at the higher rate that they are telling me will then take effect. all we want is for the current subscription to end when the already paid amount is exhausted OR to continue at the promotional rate. Either option the paper chooses is ok with us.

Business

Response:

Re: Complaint # [redacted] Customer Information: [redacted] Daytime Phone: ###-###-#### Evening Phone: ###-###-#### E-mail: [redacted] New York Times Account: [redacted] Please be advised that this complaint was resolved as of 7/**/15. We contacted [redacted] and discussed his mother’s subscription and made the necessary adjustments. A 20% discount was also offered and he promised to reach back out to us if they are interested. Best Regards, [redacted] Customer Care Advocate The New York Times § [redacted] (T) ###-###-#### § (F) ###-###-#### [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I have had a subscription to the Sunday New York Times since December of 2013. I have received my paper less than half the time. I have called the New York Times on 5 different occasions and have been assured each time that the problem would be resolved. To date this problem has not been resolved. At best I receive 2 to 3 weeks of regular delivery and then non delivery again.

It is unbelievable that such a well respected company treats its paying customers in this way. It is also unacceptable.Desired Settlement: I paid for 6 months of delivery and I want 6 months worth of news papers to be delivered.

Business

Response:

New York Times Account#: [redacted]

Please be advised that we consider this matter resolved. Upon receipt of the complaint, we reached out to our distribution partner for assistance and was assured that the delivery will be closely monitored moving forward. We have also left the customer a voicemail message apologizing for the inconvenience and asked that they contact us directly for further assistance.

Best Regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I keep getting billed for a subscription I had for the Sunday NY Times newspaper. I was to receive 4 issues of the paper for the cost of $8.00, which I have paid. I received only 2 papers. The bill they send monthly continues to change, was over $30.00, now is $13.20. I wrote to their customer service area, and they said they could not help me and that I should call the 800 number, but the 800 number is automated, so there is no one to talk with. Needless to say, their customer service program is pretty bad. My account number with them is [redacted]Desired Settlement: Stop the billings and send the $4 I should get as a refund on the undelivered papers I supposedly paid for.

Business

Response:

Re: Complaint # [redacted]

Customer Information:

New York Times Account#:[redacted]

Please be advised that this complaint has been resolved as of 7/*/14. The account was stopped and we are in the process of refunding $4 back to the customer. We called [redacted] and left a voicemail message informing him of the resolution and to contact us directly with any further questions.

Review: I paid the bill in full 9/**/13, I renewed the subscription to include daily paper. The service was supposed to begin ( I was told) September **) and I paid for 3 months in advance to receive the student discount. I received my first paper 9/**/13, no supplement was received on Saturday or with Sunday's paper. I received 5 sections of the paper on Sunday . I called Customer Service four times! Was harassed on the third call by a customer service associate!

You would think that the caliber of The New York times, the mere mention of its name brings forth excellence! Not so with their customer service which does not know what it's doing and the harsh and brazen attitudes from the people I have spoken with. If they were on my payroll they would be on the Unemployment line for speaking to a customer in the manner that I have experienced.Desired Settlement: I was the paper to be delivered as expected daily and a credit for the days I did not receive the paper from 9/** through 9/**.

Business

Response:

Dear [redacted],

New York Times Account#: [redacted]

Please be advised that we consider this complaint resolved as of 10/**/13. The distribution center was asked to monitor the delivery for the above account. We have also identified several other accounts with outstanding balances and attempted to reach [redacted], via telephone and email, but haven’t heard back from her.

Best Regards,

Customer Care Advocate

Review: I believe this is deceptive advertising and a scam by the collection company IMG Media Concepts, a subsidiary of the NY times Company/

We responded to an offer of 8 weeks home delivery of the Sunday Times at 50% off. Have the cancelled check that clearly states 8 weeks Sunday delivery. The NY Times continued billing us after the 8 weeks...claiming when I called them that we had to call to cancel and since we did not, the bill for additional monies was legit. Nowhere in the advertising piece did it state the billing would continue after the 8 weeks.

I have called twice and yesterday was told not to worry about the bill; then later, another person left a message that we did have to pay.Desired Settlement: We do not want this relatively small bill as a negative on our credit report; however, also feel it is just a scam for additional money since it is a small amount and I believe they think we will pay it just to get rid of it.

Adjust the billing and clear any outstanding balance.

Business

Response:

Dear [redacted],

Re: Complaint # [redacted]

Customer Information:

Please be advised that we consider this complaint was resolved as of 9/**/13. We are unable to locate an account in our system and have made several attempts, via phone and email to reach [redacted], but she has not responded as of yet. The customer can contact us directly and we will work to resolve the matter immediately.

Best Regards,

Customer Care Advocate

Review: I've closed the account, but I'm left with a huge bill that I believe is incorrect.

I signed up for an introductory program under the understanding this would only carry on for 8 weeks. After that time, I stopped receiving the NYT and believed that ended my subscription to the newspaper. For several months (June and July) I did not receive any billing requests, nor did I receive the newspaper for the months of June, July, August and most of September.

About two weekends ago, I started getting the paper again, despite having never reordering it or restarting it. I even asked my roommate if he had started getting the paper and he said he wasn't.

Last week, I received a bill for $110.40. Since this is first time I received ANY paper correspondence from NYT regarding a bill, I was surprised that there was a 'previous balance' of $73.60 on the bill, with no dates, or explanation provided.

I am refusing to pay this bill. I believe a fair settlement would include an amount of around one month of service - $36.80 as listed on the bill as new charges. Also, four days after closing my account, I received another bill for November!Desired Settlement: I would like to not pay for not receiving the paper! I believe a fair settlement is one month of service - $36.80.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,