The Green Griffon

The customer is not telling the truth and we will be defending our position firmly. She has slandered us on social media and we will be taking action against her.We performed the repair requested and have all paperwork and permissions required by law. She is trying to extort a $1,000 repair from us...

and we are not willing to engage in her nonsense.Any and all inquiries need to be handled by the General Manager, [redacted]. He can be reached at [redacted] and [redacted].

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Our offer remains the same.....

The Dealership will happily refund anything purchased that  there is a change of heart over.  Please email a cancellation request to [redacted] with a clear, itemized request of those items that are wanting to be cancelled. We will process the request immediately and make the...

refund.As for consumers complaining about things being added and not requested, it does not happen. We have a fail safe compliant disclosure process wherein all items purchased are fully disclosed and signed for. There are those consumers that have a change of heart overnight that complain. In reality, all they need to do is call and ask for a refund and will get it.Thanks you.

The Dealership only advises what its factory trained technicians find through inspection and technical support available from Chrysler. Sometimes there are technical issues that require further investigation from Chrysler directly. The Dealership will happily set an appointment for the customer with...

Chrysler to have them drive the vehicle to check the shifting complaint as well discuss the current concerns communicated in this complaint. Please have the customer contact the Dealership's General Manager, [redacted], on his cell [redacted] to set the appointment.

The Dealership does not believe damage done to wheel while in custody of car. Dealership already repaired bumper of vehicle when it did believe it created damage. Dealership has requested proof of purchase by receipt and name and phone number of Company purchased from for wheels that are on vehicle....

Dealership is waiting for requested items.

All of our vehicles advertised are for sale at the advertised price until sold. It is first come, first serve. We are happy to sell whatever we have available when consumers come to to our establishment. We accept cash and offer financing.This is our reply to the customer on [redacted]: The...

dealership management apologizes for the poor sales experience. We are VERY busy and are working on hiring more sales staff. We aren't ignoring you instead focusing on the business we have in store; people wanting and agreeing to buy vehicles. I suggest you set an appointment and come in. WE WILL NOT LET YOU DOWN. We have thousands of happy customers after being in business 41 years. It is our goal to offer a quality sales experience and to make the sale as simple and transparent as possible. If there are any open issues relating to your experience, please contact [redacted], General Manager, on his cell [redacted].Additionally, we did ask why the consumer wanted to do business with us when she obviously has such a bad perception of us. She has bashed us publically on [redacted] without coming in to buy what she wants. We are concerned that she will be a bad customer. The only other review she has made on [redacted] is against another car dealer.There are so many other dealers, why is she persisting? Perhaps because we have the best selection and pricing.Doing business with us is easy. Just show up and be prepared to buy.

The refund was sent to the bank and the customer has received a copy as proof.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Odd, in a previous response the business replied that the vehicle repairs were complete and that no further action was necessary. Then in the most recent response, they are working to repair the vehicle. Again, their "QA checks" failed to find areas of damage that I found. Perhaps the business should just wait and let me notify the Revdex.com if the repairs are complete and that I am satisfied instead of trying to put words in my mouth. When the shop manager emailed [redacted] and advised that two areas of damage were found by me, [redacted]'s only response was "OK". They continue to waste my time and fuel to have me come down there when the vehicle is not finished.If this is the kind of work they do in areas that are visible, can you imagine what the work quality is in areas that I can not see? I have forwarded photos of all the poor workmanship to the Revdex.com for them to look at and decide for themselves as an impartial third party. I have additional photos but it only allows me to upload a max of four. This process has now dragged out over 7 months. Based on the photos, I think Dodge should suspend/revoke their MOPAR certifications for work like this. I think the true litmus test would be to see if they are proud of this work and would use it in their advertising. No company in their right mind would use these examples as such. Instead of doing a quality job initially, it seems they only want to do the minimum and hope that I get tired of dealing with them and accept it. This response is being posted since there is a time frame necessary for me to response. As promised, I will update the Revdex.com if the vehicle is repaired to my 100% satisfaction, or if the issue persists with the dealer.
Regards,
[redacted]

Everything we sell is optional and will happily refund both itmes. If the vehicle is financed, the refund will go to the bank to reduce the amount owed and if it was paid for in full, we will send the refund to the address on file.if there is anything else that needs to be addressed, please contact...

the General Manager, [redacted], directly on his cell phone [redacted]. HE is always available.

The Dealership has had continuous communication with [redacted]. We have have done everything he asked of us until the wheel and rim damage in question. We have answered this complaint previously, possibly under a different name. We do not believe that the dealership damaged the wheel and tire but have offered to reimburse [redacted] for the damage in question with proof of purchase. This has been communicated to him many times and he has refused to provide a receipt.The dealership will not give [redacted] any reimbursement without a receipt.This is the last communication from [redacted] to [redacted], General Manager:" You just want to be a THE tuff guy now lol. Like u said it's not going cost u much just pay for the rim n wheel then. And you say I'm trying to get money out off you. I'm trying to just have my wheel n tire [redacted]