The Green Griffon

The Dealership Management apologizes for the experience you had while purchasing your vehicle. If there is anything about the purchase that needs correction, let us know. 100% of all products we offer as part of the purchase is optional. The cancellation should have been taken care of by [redacted] and...

[redacted] as promised. It will be done Monday, March 7, 2016. Also, we will get you your parking pass then also.We have been in business over 41 years and make most consumers happy. If you have any specific concerns that are unsaid, please contact our General Manager, [redacted], on his cell [redacted]. He is always available.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
The refund was mailed? you previously said if I got financed it will be taken off from the loan? May I ask on what date it was mailed?

After performing a Transmission service a few days prior at another shop that had gotten a hose stuck in the dipstick tube. The customer made an appointment with us for another Transmission service (the other shop was to pay the bill) and to check for contamination from the "stuck tube". A few days after we performed the requested 2nd transmission service, the customer called with an oil leak concern. We asked that she bring it in so we could take a look for her. When the customer brought the car in. We could see an engine oil leak.It was engine oil around the oil pan area (not transmission fluid).  We did a visual inspection and saw oil around the oil pan area but was coming from the upper back side of the engine. We informed the customer that the leak was engine oil and it appeared to be coming from the upper rear on the engine and running down to the oil pan area. Since we would need to remove intake manifold to inspect and diagnose the cause, we informed the customer.. The customer was unwilling to authorize anything beyond a visual inspection and took the car.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this...

resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

The Dealership will happily refund the $179. It is an optional item. Please submit request in email form to our General Manager, [redacted], at [redacted]@hbjeep.com. If there is an outstanding lien holder, the refund wil go to them to reduce the balance. If there is no outstanding lien, then the...

refund will go to the address on file.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
Her Is a copy of my receipt, and a copy of the buissness card from the rim shop.here are communications with [redacted] with a clear understanding he is willing to pay for the wheel Andy tire. I sent him this reciept also I hope to get this situation done with today. One wheel and one tire damaged, correct?I am good to go when I get proof of purchase from you. I am assuming you bought from Element since you used there info to show me....The good news is I can buy wholesale dealer to dealer which won't represent much money. All I need to proceed is the receipt...

The Dealership apologizes for the poor service and will happily refund 100% of the price paid for the extended service contract. Please request the refund in writing to our General Manager by email at [redacted].[redacted]@hbjeep.com. Once the email is received, the refund will be mailed immediately to your...

credit union. Any question, please call [redacted] at [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The business response in no way addresses the multiple issues brought up in my complaint . I am not trying to extort any sort of repair at all . because as said in my complaint I was never told what fluid, or why my car was leaking.. [redacted] initially told me what my car needed and why, and when I did not believe him he offered to show me the" caked up dirt " under my car... when my car was in the air he was unable to show me any such dirt or leaking gasket. that he had just 30 minutes ago said needed a $800 repair.  [redacted] then began saying he needed to remove more parts to see what was actually leaking after quoting $800 for repairs. I find it disgusting that a certified repair tech can quote 800$ for repair . offer to show the customer the issue and when the customer is under the car looking suddenly the story becomes. " we need to take off more parts to find out what is going on "  I placed an accurate review of the treatment I received at your establishment on yelp. with Bureau of Automotive repair. Secretary of Sate.  you have my address feel free to serve me with a lawsuit. I will file an answer and a countersuit and we will have our day in court. for now I am sure my review is having my intended effect of showing people what type of dealership you are. Have a wonderful day .
Regards,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.   Regards,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this...

resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

I guess we are the only reasonably priced in market?We will sell any vehicle available and advertised for sale at the price offered and make any/all information available to the consumer at the dealership prior to payment. What is so wrong with this?We sell 1,000 vehicles monthly and are extremely busy. The consumer can come to our establishment anytime while we are open and get the information she wants. We are not refusing her business. She is refusing doing to come in and buy it.

The registration will be processed today. We apologize for the delay. If you have any questions, plese contact our GM, [redacted] on his cell phone [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Again you in no way address any of the multiple issues with service outlined in my complaint . my review will remain . and you will lose more than $500 worth of business because of it . so have a wonderful day =)
Regards,
[redacted]

The Dealership will sell the vehicle for the advertised price. Additionally, if financing is needed we will offer terms on approved credit or allow the customer to go to their own bank for financing. If there is a trade in needed we will offer what it is worth to is or allow the customer to sell it...

themselves to Car Max.Any additional questions or issue, please contact General Manager [redacted] on his cell [redacted].

Revdex.com:
I have...

reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
As expected the dealer never reached out to me today to make any arrangements.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I do not trust my HE dealership at its work if the Revdex.com were to go on [redacted] or GOOGLE MAPS and search HB dodges reviews they will see tons of negativity on responses from owner [redacted]. Attached I have added the value of JUST MY WHEELS not including tires or taxs. [redacted] wants me to jump through hoops and gives me the time he wants to resolve the issue at hand. [redacted] saver has intake photos of all cars when they come in for service and in the intake photo [redacted] IN SERVICE SHOWED ME YOU DO NOT SEE DAMAGE TO MY WHEELS. That being said Mr [redacted] has make the claim tat my generation uses social media to extort him. I just want my rims and loss on value of my car paid for due to his company damaging my car twice now. 
Regards,
[redacted]

Revdex.com:
I have...

reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

The Dealership is working on getting the registration transferred. There is no reason to hold up the transfer. It is part of the sale process. We apologize for the delay.[redacted] will make contact today with an update and resolution. The General Manager is available to talk to if desired. [redacted]...

cell ###-###-####.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The company had my car 5 days on Friday 12/23/16 I received a voicemail that stated that the service department was test driving my car on Monday 12/26/16 when I picked up my car there were FRESH damages to my rim. The pictures above prove the FRESH damages to my rim and tire. The dealership lied to me and stated that my car was not drove except on 12/26/16 witch is a lie due to the voicemail I have included above as proof. The dealership has said it wilL LOOK IN TO PAYING FOR MY RIM ONLY TO MAKE ME GO AWAY. This was a statement made by owner [redacted] on  a phone call to him via cell phone. HOWEVER EVEN THOUGH [redacted] HAS SAID HE WILL LOOK INTO PAYONG FOR THE DAMAGE ONCE A RECIPT IS GIVEN TO HIM HE WOULD ALSO LIKE ME TO JUMP THROUGH HOOPS AND GET A AFFIDIAVATE FROM THE RIM SHOP AND MORE PROOF SINCE MY WHEELS WERE PAID IN CASH. He said that may be a problem. However me paying a down payment in cash was not a problem to him or his company when I purchased my car from him.Regards,
[redacted]

Our Company didn't own the Dodge Franchise until December of 2011. I am not sure when the falling out with the Service Department occurred but that doesn't matter. The Lifetime Warranty is offered by Chrysler, not the Dealership. When the customer took delivery of their new vehicle, they were given...

a booklet that outlined the Warranty and the responsibilities that came with it. This issue is an issue with Chrysler Corporation, not Huntington Beach Chrysler Dodge Jeep Ram, especially since the customer is not a customer of this dealership. The customer can contact the General Manager, [redacted], on his cell [redacted], to seek further information and assistance.