Teenserge

poor customer service, item never arrived, refusing refund, no contact was made after last complaint
I ordered a car seat. I got charged 3 times. I immediately contacted customer service and they responded stating it would be taken care of. 2 days later, I receive email saying they couldnt cancel my order as it was already shipped. I stated again, I wasnt canceling order, needed refund for the 2 other charges as I only ordered 1 product. received 2 more emails saying their products were high in demand and again it was shipped and they couldnt cancel. I have since then sent numerous emails about refund, cancelling AND not receiving item and no reply has been received.

Purchased rocking rider horse *** and received 3 n95 face masks, Asked For refund they said ok Have not received any word or
refund no response
Purchased rocking rider horse model number *** for grandson order # *** May 13 2020 online, paid with *** had payment taken out
Of bank checking acct, received the 3 face masks arrived in
My mail box On June 1 2020 I let them know that I had to get another horse for his birthday and if I could just get a refund and they said ok and haven't heard from them and no response to my emails

I ordered $*** worth of products and they sent a box full of Styrofoam packing bubbles and no products. They refuse to refund my money.
Purchase date: March 1
Order Number: ***
Edmund
Box full of Styrofoam bubbles and no products was sent from ***
***
*** Town *** County

I ordered a pool pump from this online company called Bodace.club however I emailed the company after reading such terrible reviews. I asked for a refund but they instead provided me with a tracking number and assured me the package was on the way.. well 4 months later I received a package with tracking # provided and I received 2 mask in place of what I ordered.. I clearly have learned my lesson and I am out of $65 and still no pool pump.

Have not received product yet. No emails regarding the product. No way to track it that I can find. Would like full refund.
Order ID: ***
Date Added: 22/04/2020
Brother *** Electronic Sewing Machine
Model: *** 1 Price: $

Company took money out of my acct the day after I cancelled the order. Giving me runaround on getting the refund.
Paid with
*** 5-26-2020
*** Debit Card x-***
You'll see "***" on your card statement.
Ship to
Kenneth ***
"Address"
***
#*
***
***
Transaction ID
Seller info:
***
Invoice ID:
***
Purchase details
Order ID: ***
$***
Item #***.
On Tue, May 26, 2020 at 11:36 PM, ***
wrote:
Dear customer,
I am really sorry that you want to cancel the order, can you tell me why you want to cancel it .
As our goods are in high quality and have always been well received by the public.
Maybe you can think again
Thank you

On Wed, May 27, 2020 at 2:40 AM, ***
wrote:
Ok
I will cancel it.

On Fri, May 29, 2020 at 2:15 AM, ***
wrote:
I can't guarantee how long the refund will take.
The fastest time is within 7 to 15 business days and you will get your refund.
Maybe even longer.
Can you close the *** dispute
The capital freeze due to your complaint,only after you cancel the complaint can we operate the refund
Thank you

On Fri, Jun 12, 2020 at 2:15 AM, ***
wrote:
Hi,
We had submitted your refund request ,
But banks are more complicated to conduct cross-border transactions
Wish you understanding.
Thank you very much

On Mon, Jun 15, 2020 at 4:36 AM, ***
wrote:
We submitted your refund request and cannot ship

So as you can see I've been getting nothing but excuses since 5-26-2020 all I wanted to do was get refund so I could order the correct item from them but as I can now see I've been scammed. Hopefully with your help this matter can be resolved. Thank you

Ordered *** Radio for $,received 2 face mask. I keep being told that I need to check with my postal service. Phone number is not legit. Scam
Ordered *** Radio *** for $,received 2 face mask from ***. I can only get a response by email, they keep advising that I need to check with my local postal service. Phone number is disconnected. When I asked for a refund I was told they would send the radio that I ordered, that was over 4 weeks ago and today they offered to send the radio again that they supposedly already sent.

I ordered 2 items advertised as refurbished items. Both listed as free delivery and address was a US address. When ordered I noticed the shipping was coming from ***. I assumed this was a US company doing business with products in ***. I requested a shipping tracking number and received one. I followed this number for more than a month. The item finally arrived. I expected this items to be in a box package, instead I received a small plastic grey envelope with 2 face masks inside. The refurbished items where a *** 14" Steel Bar 33CC Chain Saw 2 Cycle - *** (Certified Refurbished) and Portable Chainsaw Mill Planking Milling 14" to 24" Guide Bar Wood Lumber Cutting Sawmill. Together totaled $*** paid through ***.

I immediately tried to contact company and have received excuses and not further resolve. They keep sending the same email to check post office and neighbors to make sure I didn't miss the delivery. They asked for photo of what was delivered and I sent that to them it shows the tracking number to be the same.
Product_Or_Service: *** 14" Steel Bar 33CC Chain Saw and Porta
Order_Number: Order ***
Account_Number: NUMBERAL - Order

My wife ordered a sewing machine the middle of April from this "Teenserge" that was linked to the *** fabric website. They took the money out of our account the next day. I contacted ***, they said it wasn't from them and couldn't help. I traced the company to China. No customer service number, customer service emails have hone unanswered. Do not do business with Teenserge, and be careful when ordering sewing machines from *** and make sure you aren't actually ordering from a outside vendor

I have bought a *** barbell abs machine on 4/22/2020 and never received it . And the seller refuses to refund me my money
I have bought a *** barbell abs machine from the seller website broocade.club order number *** on 4/22/2020 and until now I never received the product and the seller is refusing to refund me my money . I Never received the product and I did Not get a refund either . The seller provided an invalid tracking number and it shows nothing about delivery or being in transit . I did NOT receive what I paid for and I want my money back since it's been over 2 months since I placed the order

ADDITIONAL DETAILS:
Case is being handled by another organization: ***

ADDITIONAL DETAILS:
Case is being handled by another organization:

product purchased not delivered
I purchased a product and have been billed for the product but the tracking information shows it has been sitting in an airport in *** for more than 3 weeks. I requested to cancel the order and refund my money and they refused. Originally I was told I was buying the product from Julia ***. Only after I was billed did I learn that the product was coming from *** and my money went to someone named Chang ***.

I order a *** 7ft combo rod and reel, on May 19th showed it had been delivered with and order # to track. According to this company it was delivered on May the 29th, but had a different order #. I never received the product, so I began the process of sending emails trying to find out why I did not receive the package. No response back, so I continued to send emails,asking to find the package or reimburse my money, still no response. So I called the phone # associated with the Company, heres where I realized that I was a victim of a scam. The company address shows in *** but the phone # is in ***. So to all that my be searching the website and see the name Doubody do not go there. I guess you learn when you see the price of something that is $*** less that the competitors be aware.
Product_Or_Service: *** 7ft combo fishing pole
Order_Number:

I was duped! I purchased a sewing machine $-
Over 10 weeks ago. No way to get in touch with this *** company!
Singer sewing machine
Model #***
Order #***
Purchased 04/22/20
Tracking#

Do NOT buy. They will scam you for your money. They will give you a tracking number but then not actually ship item until you ask about it. Then when they do ship item, it will be wrong. I've been contact with them for over a month. They refused to give me a full refund then stopped answering my emails when I said They can just send me a new product. I have filed a report on any and every website i
Product_Or_Service: Hair dryer

I ordered window unit for my house 6000 btu a/c unit .
*** had cheapest unit for $ *** .I thought it is scam but others were selling it for $*** and up.I thought it is impossible to produce this unit at this price. This unit never arrived.It been 2 months.
Product_Or_Service: *** ac unit 6000 btu
Account_Number:

I purchased a portable air conditioner with this I have receipt. Their contact number is disconnected. The emails I send are not giving response.
***
Thank you for your interest in *** products. Your order has been received and will be processed once payment has been confirmed.

Order Details
Order ID: ***
Date Added: 04/05/2020
Payment Method:
E-mail: ***
Telephone: ***
IP Address: ***
Order Status: Paid
Payment Address Shipping Address
Jennifer ***
***
***
*** Jennifer ***
***
***
***
Product Model Quantity Price Total
12,000 BTU Portable Air Conditioner with Dehumidifier and Remote *** 1 $*** $***
Sub-Total: $***
Total: $***
Please reply to *** if you have any questions.
Note: Because the currency is different,the amount on the bill does not match to the order confirmation, please check it carefully.
If you are not satisfied with this order, please contact our payment department

I ordered chairs from the same people under another one of their many sites *** and they sent a pack of masks too. *** and they wonder why people hate them.

no receipt of product.
bought *** clippers. Given fake trace # on 5/9/20. Not received. Address in ***, but coming from. ***. Site states delivery 3 _7 days been a month.

ADDITIONAL DETAILS:
Case is being handled by another organization:

Does not deserve one star. Bought a sewing machine and received two face masks. Opened dispute with paypal and Teenserge offered 90 percent refund, then offered to send sewing machine. *** refunded my purchase 100 percent today.

I purchased a *** glider from Knottle on 4-27-20 @ 11:53 am.They charged my card but no equipment arrived. Contact cannot be established
I purchased online from Knottle the *** glider advertised for $*** on 4-27-20 @ 11:53 am. It charged my credit card $*** (card ending in ***) within minutes. The website never gave me a tracking number. When I tried to contact them, the website said I didn't have an account with them. The phone number isn't a working number either. Numerous attempts have been made on their website contact form to no avail. It's now June, & I haven't received the glider. I haven't received a refund of $***. I have screenshots of the online purchase & screenshots of my bank information where the money was pulled from my account. Please find a way to contact them & help me get my money back. Thank you!