Super 8

This has been Resolved and we did give the customer a refund on 12/19/16

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
No, we called NUMEROUS times and we knew which number to call, we sure as heck called more than one time! The first time we called we were told they were too busy to grt our van in, that is why we had to keep calling over and over! We did however think that since their business was also called C & M that all C & M ads were the same, the ads were not specific saying that different addresses only honored certain ads, that does NOT mean we didnt know which number to call, again, we called NUMEROUS times to get our van in and the last time we called we got nothing but attitude and we got HUNG UP ON!! And yes, when I got my van back, my oil indicator was more than a quart low! We paid over 2 grand, I think that warrants a FULL oil change, not a quart low! And the alignment was NOT done because on one conversation C & M ADMITTED that they forgot the alignment!! My van did not and still does not drive straight as if there was an alignment done!! We want our money back for the broken strut and the labor for it and an apology for hanging up on us!!! Hanging up on a customer is not the way to conduct business especially when they are in the wrong, not the customer! We do not trust this company with our van and we will NOT EVER be bringing any car back to them!!
Regards,
[redacted]

---------- Forwarded message ----------From: [redacted] <[redacted]at[redacted]>Date: Fri, Apr 29, 2016 at 6:09 PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].To: Better Business...

Bureau <[redacted]>My shoes arrived today. I did not know my shoes were en route due to the lack of communication from Super 8. While I withdraw my complaint, I strongly suggest to Super 8 to implement better business practices in the future. My thanks to the Revdex.com for its assistance in this matter.[redacted]

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Revdex.com ID #[redacted]
 
Dear Contact:
 
Thank you for notifying our office of the concern filed by [redacted], at the Super 8 property located in Fort Collins, CO.   We are sincerely sorry to hear we did not provide the guest, with an excellent Super 8 experience. You can count on our team to help resolve your concerns.
 
To assist Ms. [redacted] in reaching a resolution, I’ve informed the property’s general manager of the situation. The general manager will contact Ms. [redacted] by 9/18.  As a company, we’re committed to delivering a great experience with every stay with us.
 
If for some reason Ms. [redacted]’s concern is not resolved, please contact me directly at [redacted] and I will personally help address her needs.
 
Count on me,
 
 
 
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Our policy is Star City does not charge a disposal fee if a customer request tires that have been removed from their vehicle and returned to them. The employee is wrong to state that the tires are available for anyone to take. An employee or some other individual who takes...

any property (including old tires) of the dealership or customer without permission is considered stealing. Star City pays thousands of dollars every year for proper tire disposal and has a tractor trailer on site with a lock to prevent people from taken the disposed tires. The employee will be written up and the policy will be reinforced to all employees. Star City apologizes for the error and will refund the customers the disposal fee.  Sincerely, [redacted]Vice President of Fixed Operations[redacted]

I have spoken to Mr. [redacted] and the issue should be resolved with the customer. You should hear from him soon.Thanks,[redacted]

Bloomfield Super 8 525 W. Broadway Bloomfield, NM 87413 September 30, 2015 Revdex.com 7007 Jefferson St. NE Ste AAlbuquerque, NM 87109 To Whom It May Concern: As to the letter of complaint from a disgruntled customer 9/24/15, we have tried to explain to this guest that we...

cannot refund money to him because he paid a third party and it's up to that company to refund him money or not. He complained about a situation that was beyond our control in the first place. When the internet provider goes down, there isn't a quick fix. Unfortunately, there was nothing we could do at that point. We did extend our apologies, but he chose to leave the motel after using the room for several hours. We apologies again for his inconvenience, but as for refunds, I repeat, it has to come from the third party booking. Even then, after using the room for such an extended period of time, a full refund wouldn't be advised. Thank you for your cooperation in this matter. Sincerely, Cricket M[redacted], GM

On 05/05/2015 a reservation that was made for 08/30/2015
through 09/03/2015. On 04/29/2015 we had implemented through all our internet
sites of our change in our policy for the above dates to pre-paid,
non-refundable, and non-cancelable. The reservation was made directly at...

our
property for Dr. L** on 05/05/15 by a travel agency at 3:43pm. Per my
conversation with my associate she had received a phone call from the travel agency;
she spoke with [redacted] on 05/05/15 that made the reservation for the dates in
question. I left a message on the number that was given on our reservation
reiterating our cancellation policy and requesting a call back.
Later in the evening on 05/05/15 I received a phone call
back from Dr. L**, at 6:55pm I stressed the terms of the reservation to him and
he was ok with it. He also added another night to his stay. We then charged the
card on file for the full amount of the stay.
 On the morning of
05/06/15 I was informed that the travel agent [redacted] had called to cancel
reservation. I received a call approx. 4:15pm I explained the situation and our
policy as well as the conversation with Dr L** and the adding of the extra
night.  I received 6 phone calls from [redacted] and one from Dr. L**,
demanding I cancel reservation and also indicating I lied about him adding an
extra night. As a gesture of goodwill, the last night of the reservation that
was made by Dr. L* was canceled and the money refunded.
Thank you,
P[redacted]
Super 8 Verona

Super 8 management is only concern about the expenditures incurred for the pest company but they showed no regard for the expenditures we incurred for medication to treat bedbugs bite. It is their absolute duty to keep the hotel premises clean and sanitize at all times. In reference to the bloodstains, unless they suffer any type of visual impairment, the stains were visible to the naked eye. Once again, their response is dishonest and they do not show any good faith in resolving this matter. As a matter of fact, they continue to entertain Revdex.com and I because they are not providing the pest company report dated 7/19/15. No matter what they say, they are the worse in cleanliness and customer service. They should read their reviews in [redacted] to realized why their rating is so bad and rather than denying the issue, they should do an attempt to correct the problem.

To Whom it May Concern,
This is regards to [redacted].  We did refund her for 1 night p 62-66.  What about smoking fine because they smoke in non smoking room which is $150 fine
Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 
Regards,
[redacted]

I [redacted] General Manager Spoke with Mr [redacted] about secretly video taping two of my front desk girls which lead to them being scared and wanting me to stop Mr [redacted] from Video taping them he Mr [redacted] Tpld me when I approached him about videoing the front desk rule he said he had every...

right to do so and that he would continue to video anybody he wanted and was quoting some laws that it was legal.. I asked him to remove himself from the property. Never once did the internet subject came up. and a response to that is, sometimes the internet goes down that is out of our control.        For the toilet being broke the front desk girl did not hear about it till that morning after they sleep all-night and all it was, was the chain came off it took me  2 minutes to fix the problem Im sorry Mr [redacted] did not let the front desk know till that morningI stand behind My decisions of asking Mr [redacted] to remove himself from the property the protection of my front desk girls is my number one priorty.. so no refunds will be givingThank you[redacted] General Manager ###-###-#### PH ###-###-#### FAX

Somehow I was unable to enter my response to this business in the rejection, it is as follows. Please confirm with me that it will be entered into the system and my complaint.The front desk was notified of the non working toilet and non working internet within hours of checking in and that is the beginning and end of that. Nobody was scared of me taping and I may add, why should they be? It is perfectly legal in the state of AZ to due so and I have no fear of the two cameras this business has mounted at the front desk. The reality is evident in the video that DD wasn't even aware until I advised him a video was in process just moments before I ended it. So DD is lying. At the point I mentioned the video, he became very agitated and told us to leave, within seconds of being kicked out I was walking away and the video ends. All of this is clearly recorded and unquestionable. The video clearly shows how our issues were an annoyance to him and nothing else is recorded. I see it no different than the two cameras Super 8 had pointed at me that I didn't notice until reviewing my video. If by some stretch the front desk video cameras work, they will cleary show my version of this story to be true and DD's to be a fabrication.
Whatever was wrong with it, the toilet didn't work, and the internet didn't work either. I am a reasonable man and just wanted some small compensation for my troubles or at the very least to be acknowledged as a customer who just paid nearly 180.00 for a 50.00 room. I have never been treated as badly by a business in my life, and if my money is that important where service and respect come second, that clearly illustrates to me why so many other reviews of this business are so bad. These reviews are the sole reason for me being prepared for such rude and condescending behavior with a recording device. I completely expected what I got because of the online reviews. I was  perfectly within my rights to record and have forwarded it to several other patrons already. This video will remain publicly available until such time as I am refunded in full. Unfortunately, patrons don't always seek out reviews until something is seriously wrong. So now at the very least patrons have been advised in my online reviews that they can do what I did in the same situation. Maybe now DD will think twice before treating his customers so badly, and wonder if he's being recorded. I encourage him to research the legalities and understand them. This is all I have to say and refuse to contend with lies. The countless bad online reviews speak a thousand words for many unsatisfied consumers.
Sincerely,

Review: I have stayed at this hotel over 10 times due to its low price. Since staying, I have had to agrue with Terri the manager about correcting billing issues on two ocassions, sheets being dirty, very short attitudes which I feel is racial in nature, as well as unaccomodating early check in options and late cancellation fees. I contacted Super 8 Corporate the first time I had billing issues and was told by a rep that the complaint would not go anywhere and the manager of the hotel would call me. No help, especially since Terri the manager is the only person In charge that I speak with.

Not only am I done with soing business and tequesting service from a hotel what is very unhomely, I need others to know that this business is a disaster and should provide better customer service experiences instead of taking money and not accommodating travelers to their best ability.

Im sick of paying a cheap price for terrible service. It never feels worth it in the end. And my last time trying is today. They never need to worry about hearing or seeing me request a room from them again.Desired Settlement: My bookings require cancellation to be approved by the hotel and although I always have a stay in the system, I get charged for additional fees for rooms I may have booked for others who take trips with me but that I never wind up staying in. This is unfair and I request refunds on charges where I stay and still get charged for other bookings when there is an ability for the hotel to cancel yet they tell me they will not. This has happened twice thus far, including today.

Business

Response:

To This May Concern,This leter is in the matter of [redacted] ID [redacted] weve have contacted her and refunded 58.00 on 12/31/2015.we also corrected the price on one room that was wrong.[redacted] has stayed with us since then and will be coming back, we also talked about our staff about custumer care.Regards Tammy P[redacted]

I am a US Marine wife and recently stayed (again) at Super 8 Jacksonville NC. I was told by the day manager, an older [redacted] woman, that my charge would be $230.00 for my stay. I handed my card over at the time of check in and saw later that day that the $230 was in a holding status on my bank account. After traveling the almost 11 hour trip home, I checked my bank account again the following day when I arrived home. Super 8 had now charged me $400.11 for the stay that I was told would be $230.00 and agreed to pay. I then placed a call to Super 8, got that same woman manager. When I explained the issue I got "I am busy with customers" and she hung up on me. Several calls later, finally got the same manager to come to phone again, and I was given the run around again. The manager became very agitated, annoyed, and nasty when I questioned why my card was charged over the $230 total charge I was given & I agreed to pay. When I told the manager that I only agreed to the $230.00 and agreed to let them charge my card it was for the $230.00. Not once during my stay was I contacted by the front desk to ask for permission to charge my card further or for a higher amount. I wasn't contacted once during that stay to say anything about charging me more or getting my permission to run MY card at a higher rate. Calls to the Super 8 have gone unreturned. Calls to the Wyndham Corporation have gone unanswered, with the standard "we will have someone call you". I should have been charged the $230 I was told, not $400.11. This is classic fraud, bait & switch, not to mention down right theft of funds. I did NOT give permission for almost double the amount I was told would be charged. I would like everyone to know about Super 8 in Jacksonville NC, how they rip Marine families off when visiting loved one! Terrible, nasty manager, and incompetent staff who won't return phone calls, but most of all they are thieves. Revdex.com, can you get my $$$ back from these thieves?Desired SettlementI would like my $170.11 back as it belongs to me! I never authorized this amount and was told $230.00. I also would like Wyndham Corporation to better acknowledge customer complaints of THEFT in a timely fashion and train their staff better, especially managers.

Review: The hotel was very dirty there were stains in the chairs I had to cover them with a sheet that they did not want to give. There are loose wires hanging in the room as well. stayed three nights and the linen was never changed. I live in New York and was visiting my sick sister and had no where else to stay. The manager and staff were very rude and charged my bank card twice and the quoted price for the room was neither one of the amounts they quoted me for the room. They refused to give the number or web address to make a complaint about my concerns.Desired Settlement: DesiredSettlementID: Other (requires explanation)

I feel I should be compensated for the conditions of the room by having monies refunded to me for my inconvenience and having to endure these horrible conditions and incident of charging my card at their will.

Business

Response:

Good Afternoon, Revdex.com Serving Central Virginia

Review: Went to stay at Americas Best Value Inn the night of May 6th with my two little girls when I got to the room it was very dirty and all of the cups had some kind of sauce or something in them including the ice bucket. We were put next to a room that had a dog that barked the entire night keeping my one year old up, and waking her up at 6 am because the owners left the room. There were dirty wash cloths all over the bathroom like it hadn't been cleaned. I walked down the next morning to talk to the person working and he was no where to be found as the housekeeper himself was looking for him too. It got so frustrating to try and find someone because I needed to get back on the road. I never found the person working and just explained it to the housekeeper and left.Desired Settlement: I would like a refund of my stay at the hotel as it was very unsanitary and horrible customer service. I've since tried to contact the manager with no luck! I paid $75.00 for the worst stay, and I would like a full refund.