Super 8

To whom it may concern
Brown shoes mail already because I work from to M to F so how can I go to pos office so I told customer to do prepaid package for post office he said they don't do it that's not true I just found out they do thatAnyway Brown shoes are mailed

Complaint: ***I am rejecting this response because:The fact that some of the rooms were discounted does not justify me having to be there over hours for the workers to fix mistakes that were done on my accountThe ones that got discounts where not even the ones who had problemsNot to mention that the members who left after I did were charged moreIf a reimbursement is not given that's fineI will never return nor recommend this placeI have never had issues as we have rented the last years from this placeAnd I have never had the problems I had this time and never been treated like thisBut thanks, for what u think is right.Sincerely,*** ***

Revdex.com Case #: *** Hotel Site #: *** Customer Care Case #: *** ? Dear Contact: ? Thank you for notifying our office of the concern filed by *** *** at the Super property in Lacey, WA.? ? ? We apologize that the property did not meet the
guest's expectations of our brand's high standard of guest service.? Customer Care has offered you a resolution of $15,Wyndham rewards points as a goodwill gestureThose points will still be honoredAny additional compensation, you will need to work with the property ? Thank you!

This email is regarding *** Pezdir's MazdaWhen the vehicle arrived here there was extensive damage to the rear right quarterThe original estimate to fix the suspension and auto body work was not satisfied with the amount from the insurance companyWe fixed as much as we could of the vehicle
for the amount that we received*** was notified of the cost of the body work that needed to be done and the extent of the damageShe refused to do any of the body work with us because of the price and we were notified she was taking it to a friend that was going to do the body work for cheaperThe rear bumper cover was temporarily hung and secured on the vehicleOn the phone with *** she informed me that the body work was done by her friend, which would have removed the rear bumper cover, and after that situation is when the incident occurredWe are very happy to keep our customers satisfied but the body work was not done by usThat being said there is no action to be taken on our part for her misfortunes.?

Complaint: ***
I am rejecting this response because:Several reasons for decline are some are as follows:1.? I was told by Wyndham Customer Service Rep over weeks ago that I would hear back from a top Wyndham & Super ExecutiveSo far I have not.2.After calling in again, I was told by a somewhat rude Wyndham Customer Service? Rep that there was a full refund for my room already? accredited to my Visa account There has not been to such credit according to my Visa statement.3.? I got an email this past week from the manager at Super in Lacey Wawhere we stayed It was full of statements an very unprofessionalMaybe to save his behind from his lack of due diligence to keep Super guest safe
Sincerely,
*** ***

This email is regarding [redacted] Pezdir's Mazda. When the vehicle arrived here there was extensive damage to the rear right quarter. The original estimate to fix the suspension and auto body work was not satisfied with the amount from the insurance company. We fixed as much as we could of the vehicle...

for the amount that we received. [redacted] was notified of the cost of the body work that needed to be done and the extent of the damage. She refused to do any of the body work with us because of the price and we were notified she was taking it to a friend that was going to do the body work for cheaper. The rear bumper cover was temporarily hung and secured on the vehicle. On the phone with [redacted] she informed me that the body work was done by her friend, which would have removed the rear bumper cover, and after that situation is when the incident occurred. We are very happy to keep our customers satisfied but the body work was not done by us. That being said there is no action to be taken on our part for her misfortunes.

[redacted] Please See Attached Documents [redacted]
[redacted]Revdex.comPO Box 1000Dupont, WA 98327Dear Customer,I would like to personally apologize for any miscommunication during your stay with us. The rates;you werequoted while I made your reservations were set by me. I'm not quite sure how...

those rates were changed before youarrived at our hotel. Upon me arriving to the hotel and fixing the errors at hand, I'm sorry you felt as though I wasfrustrated. That was far from the case. I am always more than welcome to fix any issue to avoid you becoming unhappyas a guest. I'm very sorry that you were unhappy with your rooms upon checkin. I'm pleased though that we were ableto rectify these issues by moving your members of your party to different rooms during your stay. I'll be sure to tell ourfront desk gentleman you were aware of his superior customer service as this Is what I expect out of my employees on adaily basis.Some of your rooms were discounted upon me checking you out due to the inconvienance caused uponcheckin. You were not overcharged in anyway as that is not how we conduct business here at our hotel. At this time wecan not refund you any portion of your past reservations as you were already discounted upon checkout with mepersonally.We hope this clarifies any miscommunication you may have had with us, and we look forward to conductingbusiness with you in the future. Thank you for choosing your Lacey, Washington Super 8 hotel for your previous stay.Best regards,Shelly G[redacted]Hotel ManagerSuper 8Lacey, WA 98503

To whom it may concernWe did took action such as change the sheets and there was no stain and call pest control to check the room they didn't find anything but we had to pay 150.00 to check the room some how no matter what we do we can not make customer happyThank You

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because: she DID call me a [redacted]. And I had NO sign on my door all day. There was also a GIANT COCKRAOACH IN MY ROOM which I caught and gave to the desk. She refused to look at my phone when I brought it in. She was awful to me. She refusd to write down her name stating "heres a pen you have hands write it urself". I taped her because I KNEW you would say she did nothing. I will just release the video then as proof. And I will call my bank about my refund aince you will do nothing. I will also make sure everyone sees the photos of the cockroach. I also called management about 20x before the Revdex.com and no one ever called me back. Surprise. This place is so unprofessional and rude. Was not worth a penny. Yes I was upset about the smoking room but I was more upset with how I was treated by staff and the cockroach. Regards,
[redacted]

Hello Conciliation Department,    Thank you for contacting Super 8 Customer Care. I would be happy to assist but I need a little more information to help.   Please provide the following:   - Name of the guest on the reservation - Property address, including city and...

state - Date of arrival - Date of departure - Reservation confirmation number   I look forward to assisting the guest.   Best Regards,
[redacted] 
[redacted]

We gave Mr. [redacted] his vehicle back today. Between our shop and Nissan Service shop we were unsuccessful with getting his engine service soon light to stay...

off. I called him today and told him where we were with his vehicle and he advised me that he would come and pick it up. He was grateful for the time we had devoted to trying to repair his vehicle. We settled on a $400.00 refund and he was fine with that. I apologized for not being able to get vehicle repaired completely and we parted on good terms and he said he would be back. Believe me, the fact that we couldn't get his vehicle repaired completely is very disappointing for me and the business.                                                                                           Sincerely,                                                                                                [redacted]

Dear Contact: Thank you fornotifying our office of the concern filed by [redacted], at the Super 8property located in Portland, Or.   Weare sincerely sorry to hear we did not provide the guest, with an excellentSuper 8 experience. You can count on our team to help resolve...

Ms. [redacted]’sconcerns.  We apologize thatthe property did not meet Ms. [redacted]s’ expectations of Super 8 high standardof guest service.  Customer Care has discussedwith Ms. [redacted].  She advised she had disputedwith her credit card, she was advised to contact us back after the dispute ifneeded.  If you need anymore information on this matter, please contact me directly at [redacted]@wyn.com.  Count on me,  Tara E[redacted]Customer CareRepresentative

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]These are the supporting documents sent to the manager at Super 8 after I departed. She did not ask for any documents before I departed that proved my reservation or payment. She pulled up reservations under my name only, at her desk and issued me 2 rooms per my reservation. It was after I checked out and left when she called to identify a problem. She then told me she was charging me $68.12 for a room. I sent her my emails from getaroom.com, which she acknowledged, showing payment for 2 rooms under my reservation. Simple. She claims I need to get money back thru getaroom.com, which she refers to as 'Orbitz.' This company was not involved in this $68.12 transaction. Mesha, the manager, used my debit card to charge me. I told her the first phone conversation on Feb. 14, that I did not authorize payment to her. I spoke to getaroom.com and they claim she can see my reservation and my payment on arrival to Super 8. I originally made 4 room reservations on Jan. 10, 2016 and subsequently cancelled 2 rooms. Refer to the emails as evidence. I had 2 room reservations on Feb. 13, that were paid on arrival. Reservation # R 491 340 829. In closing, this gets room.com company cannot reimburse my money if they weren't involved in the transaction.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined...

that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I contacted the corporate offices well over a month ago and received no reply.  My membership would have been cancelled a month before it actually was, if they had responded to me.   The final month of charges for both of the memberships that I pay for would never have been charged if they had.  Just because I eventually got the membership cancelled does not excuse the unprofessionalism of ignoring one of your customers. The fact that you see nothing wrong with your actions tells me exactly what kind of business you are.  The correct response would have been "We apologize for not replying to our customer and see that the issue was eventually resolved.  Was it resolved to his satisfaction?"  NOT "I don't even know why he's trying to contact us".  You know how you would have known????  To return my vm or online messages for your business.  What is the purpose of a 'Contact Us' on your website if you're going to ignore it.
Regards,
[redacted]

On June 10th a reservation was made for [redacted] under a Group Block for a Wedding Party for 07/24/15 at a discounted rate at 80.10 + Tax, which totaled $90.12 for a room with two Queen Beds for a minimum of two people with a 6.00 charge for any additional guest. The...

cancellation policy for the Group Block is 72 hours prior to date of arrival. The reservation for [redacted] was not reserved under the Group Block.  That reservation was not the same type of room as [redacted]s room. [redacted] reserved a room with a one Queen Bed. That reservation had a 24 hour cancellation policy. On 07/25/15 the front desk associate was approached by [redacted] who inquired about staying an extra night requesting the room she had stayed in on Friday night.  The associate indicated yes we could do that and a reservation was made. There was nothing mentioned about switching a room for another guest. I explained to [redacted] that we had set up a reservation upon her request for an additional night to be kept in her same room. Our Front Desk was not aware there were more than 2 people in her room which would have been an extra charge of 6.00 per person. I also informed her the room [redacted] had reserved was a room with one Queen Bed. We are not able to upgrade or switch rooms without the consent of the guest, with that being said our Front Desk staff had not seen nor heard from [redacted] throughout the whole weekend. They did not come in to register or discuss a cancellation or an upgrade. All charges for July 25th are valid.   Thank you, [redacted] Super 8 Verona Direct: [redacted] Fax: 608.848.7833

8-5-15
To whom it may concern,
 This is regarding to [redacted]
First of all there was no blood stain on sheets 
But we check the sheets anyway.
They wanted a late checkout until 1:00 pm because our checkout time is at 11:00 so we told them give them until...

12:00 the latest.  We did hey rol. for same room and He never said anything about bedbugThank you

To This May Concern,This leter is in the matter of [redacted] ID [redacted] weve have contacted her and refunded 58.00 on 12/31/2015.we also corrected the price on one room that was wrong.[redacted] has stayed with us since then and will be coming back, we also talked about our staff about custumer...

care.Regards Tammy P[redacted]

Good Afternoon,  Revdex.com Serving Central Virginia   [redacted] made reservation through [redacted] for three nights at Super 8 at  the rate of $52.00+tax per night  for One Queen bed smoking. Ms[redacted] check in late after 7;00 PM at the hotel by the time of check in...

front desk clerk already charge her credit card for one night for $59.97 to make sure the card is OK , and front desk lady explain her what we charge on her card and what is the remaining balance for her stay. So she checked in every thing is fine for the first night she had some question regarding her charges so front desk lady told her to contact the manager in the morning. She come  in the morning talking about over charge on her debit card and explain her that if you use debit card system charge little extra for the incidental on the debit card and we do have notice regarding this in lobby, and we explain that it will be get release once you check out from the hotel, but she want to get release right away so manager told her to call her bank so we can authorized her bank to get release, after long conversation finally she call her bank and we talk to her bank approve to release extra authorization, same time we asked her if she want check out from the hotel we can release the other authorization also so she can use that money to book the hotel at some other location. But she said no everything is fine and she decide to stay with us.. Till then she never complain about  room that this wrong and this is dirty or else. Next day we see that she made complain with [redacted] customer care, so we call to her room asking now what wrong, so she said that you have to talk to [redacted]  and  said now you going to harassed me and hang up the phone. So I go up to her room and asking same thing but she shouted at me and close the door, same time also we offer her to refund the money for that night but she was not ready to leave same time we were talking to [redacted] customer care  and we explain them since she checking she have some kind of issue and we offer her to give refund from here and go somewhere else, also we have to call police to evacuate her from the property but  she was not ready to leave  but [redacted] customer care request us to let her stay and there will be no further issue. After all this [redacted] did issue her a credit of 15000 [redacted] rewards point which is equal to three nights free stay. Our point is if she was not happy with her stay at Super 8 she could have checked out from here and go somewhere else. The reason we charge the card ahead because lot of time the card declined and if the guest did not so up we were unable to sell that room and we loose the business, that's the reason we have 24 hours cancellation policy.       Please do needful if you have any further question regarding this please contact us.Thank You...

Complaint: [redacted]
I am rejecting this response because: I complained first thing when I got back to the motel because I expected the DAILY  service of housekeeping and when they didn't clean it the first day I called the front desk. I was promised either a new room or they promised to clean the room from "top to bottom first thing the next morning because they cannot leave the front desk to clean it". I gave them that opportunity. The next morning my husband and I left for the day and returned at MIDNIGHT to an untouched room!!! I complained again and the staff said there was not a manager available. I complained again upon departure and they again said no manager was available and gave me a card with the managers number on it. I called the number and dmthey did not answer. After not receiving a response for TWO days after checking out, I DID call the third party vendor and they tried to reach a manager and stated they were UNAVAILABLE yet again. Finally the third party vendor refunded my money 100% because they agreed that the conditions were unacceptable . This is the trashiest most unprofessional nastiest place I've ever been to and they are not even close to a 2 star like they rate it. I will never again stay in any motel again and definitely not a super 8!!!
Regards,
[redacted]

I recently received your letter from the Revdex.com pertaining to your recent visit at our establishment. Looking at our notes I understand your frustration upon check-in, you were upset due to booking a smoking room from the [redacted] website, when your preference was for a non-Smoking room. Due to our...

occupancy we were unable to accommodate your request that somehow spiraled into an unpleasant stay, from room not being serviced, to staff calling you out of your name and raccoons running wild around you and your child.After reviewing our cameras, I do not see nor hear our staff being disrespectful but kindly asking you to stop recording them as they felt uncomfortable with your phone pointing at them; though you didn't stop, you continued yelling in Our lobby demanding room service at night, due to you leaving your Do Not disturb sign on your door al day.truly understand how booking the room made this experience horrific for you but in light of this event, welcome you back for another experience and hopes to move forward and start a new beginning,Thank you, General ManagerDays Inn Alex?ndria 110 South Bragg Street Alexandria, VA 22314 P ###-###-#### F ###-###-####