Super 8

Charged an extra $for smoking in the roomWe are non smokersCalled to dispute extra charge and was told they could tell by the smell in the room someone had smoked, once again we are non smokersThis is an obvious fraud knowing we were not local, just passing through, we were taken advantage of
Product_Or_Service: Motel stay

To whom it may concern
We did took action such as change the sheets and there was no stain and call pest control to check the room they didn't find anything but we had to pay to check the room some how no matter what we do we can not make customer happy
Thank You

*** and her husband stayed with is at the Super 8, and due to the lack of customer service, had a terrible time The management agreed that they should receive a full refund of their money, and promptly reversed all authorizations As you can see from the attached folio, the total
room charge was $0.00, and the total charged to the credit card account was $ We have provided the best possible outcome and have tried to remedy the situation to the best of our ability.We have responded to over emails from from this guest, and have spoken several times on the phone Our corporate franchise office has also spoken to the guest and confirmed the reversal of the charges We are not sure what else to do at this time

To whom it may concernBrown shoes mail already because I work from to M to F so how can I go to pos office so I told customer to do prepaid package for post office he said they don't do it that's not true I just found out they do thatAnyway Brown shoes are mailed

Bed bugs #
We stayed the evening of sept we had no issues whatsoever the staff was wonderful we had *** at our service the pool was clean the room was clean and we had no complaints until the next day when I became itchy I didn't think anything of it until bumps started forming all over my body I asked my daughter to check my back and she counted bumpsI have them on my face arms belly and back I believe it is bedbugs Saturday is when I came to that conclusion and there are no dr offices available I have to wait until Monday to get checked out but I've had them before from a hotel and know what they look like I contacted the hotel and spoke with *** to ensure no other people would stay in that room until they got their room checked out and sprayed he said there was someone already in there I politely suggested that he may want to kindly tell them what is suspected and move them to another room It didn't sound like he was too happy to do that,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear
below
I would like my money refunded for my original night stay as the manager stated in the message left me was his original intentionHe also told me I should never come back to his hotel so I am not sure why now I would be welcomed back free of chargeI would like a full refund
Regards,
*** ***

*** Please See Attached Documents ***
*** ***Revdex.comPO Box 1000Dupont, WA 98327Dear Customer,I would like to personally apologize for any miscommunication during your stay with usThe rates;you werequoted while I made your reservations were set by meI'm not quite sure how
those rates were changed before youarrived at our hotelUpon me arriving to the hotel and fixing the errors at hand, I'm sorry you felt as though I wasfrustratedThat was far from the caseI am always more than welcome to fix any issue to avoid you becoming unhappyas a guestI'm very sorry that you were unhappy with your rooms upon checkinI'm pleased though that we were ableto rectify these issues by moving your members of your party to different rooms during your stayI'll be sure to tell ourfront desk gentleman you were aware of his superior customer service as this Is what I expect out of my employees on adaily basis.Some of your rooms were discounted upon me checking you out due to the inconvienance caused uponcheckinYou were not overcharged in anyway as that is not how we conduct business here at our hotelAt this time wecan not refund you any portion of your past reservations as you were already discounted upon checkout with mepersonally.We hope this clarifies any miscommunication you may have had with us, and we look forward to conductingbusiness with you in the futureThank you for choosing your Lacey, Washington Super hotel for your previous stay.Best regards,Shelly G***Hotel ManagerSuper 8Lacey, WA

Complaint: ***I am rejecting this response because: I told Edward I wanted to change the date of my reservation not book twoClearly super does not value the consumers wordIf I was your employee I would be scared of losing my job for making this big of a mistakeClearly Edward is not being honest but you choose to not make your clients happyLook up your reviews on Google there are tons of complaints about your customer service issues. Sincerely,*** ***

---------- Forwarded message ----------From: *** *** Date: Fri, Apr 29, at 6:PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***.To: Revdex.com
My shoes arrived todayI did not know my shoes were en route due to the lack of communication from Super While I withdraw my complaint, I strongly suggest to Super to implement better business practices in the futureMy thanks to the Revdex.com for its assistance in this matter.*** ***

I had booked and pre-paid reservations at the Super Havre De Grace for March through 3, Due to extreme weather conditions on the 2nd of March which affected the eastern seaboard, the Pulaski Highway and associated roads and bridges were closed to any and all trafficI tried multiple times throughout my travel period to contact the hotel once I was aware of the impassibility of any routes to the hotelAt all times I was unsuccessful in my attempts to reach the hotel and their staffLater in the evening I enlisted the assistance of family that was not traveling with me to also try and make contact with the hotel; again, all attempts were unsuccessfulAfter a night of sleeping in my vehicle I awoke the morning of March 3rd and continued on along the now open highway to the hotelOpen speaking with the hotel clerk I was informed that my room was given away not only for the previous night, but also for the remainder of my previously booked datesI was also told that the powe

check in on 7/15/at the hotel on the 16th we checked out and payed cash witch I have the receipt for paying in cash but when I got home on the 17th and looked at my checking account they had also debited my checking account I called them and the lady said I didnt know what I was talking about they had not record of debiting my account so I called the bank they said yes that charge had ben payed to the (super in west plains Mo) so I called them back she said I was wrong and that it was a pending charge the bank unless they pay you back the money is gone I other words its not pending sent them a copy from the bank stating that would like them to remburse me the (75.33) that was wrongfully debited from my accountNot sure what to do they also wouldn't honor there AARP discount like is on there web site Thank you for your time

8-5-15To whom it may concern, This is regarding to *** ***First of all there was no blood stain on sheets But we check the sheets anyway.They wanted a late checkout until 1:pm because our checkout time is at 11:so we told them give them until 12:the latest We did hey
rolfor same room and He never said anything about bedbugThank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***

Complaint: ***
I am rejecting this response because:Unfortunately this issue still remains unresolved because of the following reasons I. I have called and felt that the serious situation we were put in at the motel has been taken lightly by Wyndham CorpOnce Again I have not talked to a top Wyndham & Super Executive supervisor as promised numerous timesI have not heard back from Ajaypal Singh Bath whom I believe to be the Super Lacey,WA franchise ownerThe address and phone I was given is out of Oroville, Ca. When I called I was told he was unavailable and not seen very often, Another person that I did talk to seemed very concerned of the situation that we went through and thought this issue needed to be addressed but also he had no authority to handle it
Sincerely,
*** ***

I stayed the night of 6/23/at the Super with my husband for an early anniversary trip We had a Jacuzzi suite and including tax was *** The following morning 6/we checked out and some time later they had charged my husband's card an additional *** Both my husband & I called them to ask what the additional payment was they said smoking in the room which my husband & I do not smoke I am not sure about the conversation my husband had with them but when I called I asked the woman who answered the phone to speak with the manager she informed me the manager (a man) had gone for the dayShe put me on hold without even asking me to hold and when she got back on the phone I said I need you to call your manager and have him call me and she said she couldn't do that because he was driving I said this is ridiculous and you had no right to charge my card and explained that I was planning another trip in there in a few weeks The woman said here is my manager and another woma

Miss *** my name is *** and I spoke to you couple off days ago about ID#*** for guest name *** *** and upon check at 3am in the morning of July the guest had a problem with the room and if there was a blood stain or any think like that on the bed than why did guest wait until
the following afternoon to complain to the lady that was working the front office and on the 17th off July guest had a DND sign on the door( do not disturb), so no one knock on guest door and also this room was prepaid so why guest did not call the third party that they book the room from and complain too them, why wait until you check out on the 19th of July and then guest call the third party company and complain, we did offer guest 20% discountbut she wants a full refund and I cant offer a guest full refund but I have talk to my boss and they said they are willing to offer 50% discount Thank you *** ***(hotel) ***(fax)

Per our request from the consumer a copy of the receipt of the stay at Holiday Inn has not been receivedWe would like to resolve this as soon as possibleThank for your assistance in this matterSincerely,
***
Super Verona

Tell us why here Revdex.com Case #: *** Site #: *** Customer Care Case #: *** Dear Gianna Real, Thank you for notifying our office of the concern filed by *** *** at the Super property in Lacey, WA I apologize that the property did not meet the guest's expectations of our brand's high standard of guest serviceIn reviewing Mr***'s concern, I found that on 9/11, Mr*** was offered 18,Wyndham Reward points as a goodwill gesture from Super Customer CareHe has not notified us yet if he would like the points placed into a Wyndham Rewards accountOn 9/11/and 9/25/2017, the Executive Office called Mr*** and both times there was no answer and they were unable to leave a message as his voice mail box was fullPlease advise Mr*** that he may call the Executive Office directly at (888) 329-to further discuss his concern. If you need any more information on this matter, please contact me directly at [email protected] Best Regards, Mary B Liaison, Customer Care Wyndham Hotel Group Phone: Fax:

We are willing to offer the customer a free night stay

WE do Have cancellation policy hrs prior to check in guest made reservation third party(travel agent) so guest call us same day after check in time to cancel
reservation we did night cancell but he has to pay for st night due to policy so charge was valid
Manager
Super Baldwin WI