Super 8

Thank you for contacting Super 8 Verona with regards to ID [redacted]. As stated in the letter to...

Miss [redacted], we did an internal audit at our property that went back to January 1st 2013. It was realized that quite a few guests’ that “walked in” to our property and booked a room after our night audit (which is done after midnight) were never charged for their stay.The credit card used for her stay was only charged on December 16th 2014. We have the registration card that was initialed by Miss [redacted] and it also has her vehicle information.
 
A letter was sent out to our guests’ that did not pay for their stay informing them of our findings.
 
In Miss [redacted]’s letter she stated that she left shortly afterwards and ended up staying at the Holiday Inn Express. We would like proof of her stay at the Holiday Day Inn for the night in question
 
Best Regards,[redacted]General Manger
Super 8 Verona
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined...

that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I would like my money refunded for my original night stay as the manager stated in the message left me was his original intention. He also told me I should never come back to his hotel so I am not sure why now I would be welcomed back free of charge. I would like a full refund.
Regards,
[redacted]

Complaint: [redacted]I am rejecting this response because:I have spoken with this company at least 5 different times and each time they refused to give me my money back!  I have spoken with supervisors and the GM of Portland super 8.  I have copies of emails from Maria G[redacted] refusing to give me my money back.  I don't want this awful experience to happen to another innocent person.  I was forced to contact my bank because after 5 tries and a week of waiting it was obvious this company has no ethics!Sincerely,[redacted]

[redacted]
RE: Revdex.com ID [redacted]
Dear Contact:
 
Thank you for notifying our office of the concern filed by [redacted], at...

the Super 8.   We are sincerely sorry to hear we did not provide the guest, with an excellent Super 8 experience. You can count on our team to help resolve your concerns.
 
Super 8 is committed to assuring that all of its properties provide good service and quality accommodations. We would be happy to assist Ms. [redacted] on resolving her concern.  Please provide the following information to help us expedite the process:  Address of the property.  As soon as we receive this information, Super 8 Customer Care will look into this further and respond back.
 
If your office requires any further information regarding this, please contact me at [redacted].
   
Sincerely,
 
[redacted]
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[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the...

business in reference to complaint ID 11871222, and find that this resolution is satisfactory to me. 
Regards,
Eugene [redacted]

Somehow I was unable to enter my response to this business in the rejection, it is as follows. Please confirm with me that it will be entered into the system and my complaint.The front desk was notified of the non working toilet and non working internet within hours of checking in and that is the beginning and end of that. Nobody was scared of me taping and I may add, why should they be? It is perfectly legal in the state of AZ to due so and I have no fear of the two cameras this business has mounted at the front desk. The reality is evident in the video that DD wasn't even aware until I advised him a video was in process just moments before I ended it. So DD is lying. At the point I mentioned the video, he became very agitated and told us to leave, within seconds of being kicked out I was walking away and the video ends. All of this is clearly recorded and unquestionable. The video clearly shows how our issues were an annoyance to him and nothing else is recorded. I see it no different than the two cameras Super 8 had pointed at me that I didn't notice until reviewing my video. If by some stretch the front desk video cameras work, they will cleary show my version of this story to be true and DD's to be a fabrication.
Whatever was wrong with it, the toilet didn't work, and the internet didn't work either. I am a reasonable man and just wanted some small compensation for my troubles or at the very least to be acknowledged as a customer who just paid nearly 180.00 for a 50.00 room. I have never been treated as badly by a business in my life, and if my money is that important where service and respect come second, that clearly illustrates to me why so many other reviews of this business are so bad. These reviews are the sole reason for me being prepared for such rude and condescending behavior with a recording device. I completely expected what I got because of the online reviews. I was  perfectly within my rights to record and have forwarded it to several other patrons already. This video will remain publicly available until such time as I am refunded in full. Unfortunately, patrons don't always seek out reviews until something is seriously wrong. So now at the very least patrons have been advised in my online reviews that they can do what I did in the same situation. Maybe now DD will think twice before treating his customers so badly, and wonder if he's being recorded. I encourage him to research the legalities and understand them. This is all I have to say and refuse to contend with lies. The countless bad online reviews speak a thousand words for many unsatisfied consumers.
Sincerely,
[redacted]

To This May Concern,This leter is in the matter of [redacted] ID [redacted] weve have contacted her and refunded 58.00 on 12/31/2015.we also corrected the price on one room that was wrong.
[redacted] has stayed with us since then and will be coming back, we also talked about...

our staff about custumer care.Regards Tammy P[redacted]

After viewing two totally disgusting rooms at the "Roach Motel" down the street and having to get a refund we had the great fortune of meeting Mr. Patel @ Super 8 motel. The booking site we were using had said no vacancies, but we decided to stop and see if they had any cancelations. Mr. Patel was gracious enough to show us a room without swiping our card first. He was very enthusiastic about showing us his brand new "only one around, king size pillow top beds" and the brand new carpeting. He said he had just painted the sidewalk, which were exceptionally clean. The room had normal wear and tear, but was pretty clean. Before we left to go back to make payment for the room Mr. Patel turned on the A/C so it would be cool when we returned. He was a most gracious host and we had a very comfortable nights sleep.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. I am satisfied with everything the business did to try and fix my car, they went above and beyond.  I am happy with the outcome and if needed I would let them service my vehicle again.  Thanks [redacted]

Guest was contacted through Wyndham Customer Care, the hotel offered to refund two nights on a non-refundable reservation but he declined. He wants a full refund.
 
Super 8 Verona

At this time, I have been contacted directly by E Z Spooner Concrete Construction regarding complaint ID 10807676, however my complaint has NOT been resolved because:Both Spooner and the bricklayer, Darren, admitted that the job was done incorrectly and Spooner committed, in the presence of a...

third party, that he would get the matter resolved by redoing a portion of the brickwork.  However, there has been no further contact from him since that day excepting for a text message from someone in his office stating he and the bricklayer were in San Antonio.  Further to this, the bricklayer has put blame on me for the problem stating that I had told him to make sure the bricks were not too high so that the tool shed door would scrape on them and not open all the way.  This is fabricated!  There already is nearly two inches of clearance under that door and if the bricks had been installed properly there would still be a half inch of clearance for that door.  Additionally, when he brought the subject up during the installation of the bricks I told him then that there was plenty clearance and if not the door could easily be cut on the bottom to make for more clearance if needed.  I told him that the primary necessity was for the new section of the patio to match the grading of the rest of the patio such that water would drain toward the house and then out the alley as it has since that patio was originally installed.   Bottom line is that  the bricklayer really messed up and paid no attention to instructions given at the beginning of the project and additionally failed to perform professionally by not paying attention to which way he was grading the slope of the patio in that area such that drainage now goes opposite the direction we all had agreed upon in the beginning to make the lay of the land correct. So now that area floods and also floods my tool shed.   We will see what happens when they get back from - supposedly - San Antonio.
Sincerely,
[redacted]

After driving several hours for Thanksgiving fun, we decided to stop for the night at this motel. What could have been a night to rest our bones became a night of hell. It all started with the hotel's website failing to inform us that we had to pay a Pet Fee, which was $15.00. Then this slovenly joke of a front desk clerk decided to give my wife and I the WORST service I have ever witnessed. When my wife thought that the pet fee tax was a mistake, we decided to talk to the same slovenly front desk [redacted] about it. Instead of being nice and friendly, he was being a total [redacted]. Not only he talked down to my wife and me, he was very disrespectful. My wife tried to explain that the pet fee tax, he decided to play the "I'm smart, you're dumb" routine with us. When he suggested to call the manager, we gladly accepted the offer. The manager informed that there was NO tax for the pet fee. Before we could pay the pet fee, we wanted the receipt and he refused! Then he decided to get in an argument with my wife and even told her to "shut up, I'm Talking". I don't know what planet this unkempt careless office clerk was from but I nearly wanted to throttle this guy for being a jackass. If you want a place to stop and rest, AVOID This place at all costs.

---------- Forwarded message ----------From: [redacted] <[redacted]@[redacted]>Date: Fri, Apr 29, 2016 at 6:09 PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].To: Revdex.com <[redacted]>My shoes arrived today. I did not know my shoes were en route due to the lack of communication from Super 8. While I withdraw my complaint, I strongly suggest to Super 8 to implement better business practices in the future. My thanks to the Revdex.com for its assistance in this matter.[redacted]

I guess I need to go back by the place to get a refund?  
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

This complaint seems to be more misunderstanding of the advertisement than anything. The ad in the happening magazine says up to $100 rebate on select tires. At the time...

of the purchase there was a 100 dollar  rebate on a different kind of tire. We did give them an option of those tires but they were much more than the tires with the lower rebate and the customer decided to go with the lesser tires. As far as the roadside assistance, we do not offer roadside assistance and do not boast that in any of our advertisements. There is another C&M AUTO in Kenosha and it is in there's and I believe that the customer has been calling them instead of us. We do remember this vehicle well and have only heard for the customer once since the repairs were made. In that conversation the customer was told that we would be more than happy to take a look at the rear shock that they said, a mounting bolt broke on, and to bring it into the shop as soon as possible. we have not heard from the customer since then. We think that they are contacting another shop seeing that no one here has heard from them . The oil indicator is not how much oil is in the vehicle but the amount of time they have to get another oil change. The alignment was performed and we do have that documentation of the specs before and after the alignment printed out here at the shop. If the customer wants to bring the vehicle back here we are more than happy to take a look at it. But until we can as the situation of the vehicle we cannot help. Thank you for your time and we are sorry for any confusion.
 
 
C&M Auto Repair LLC
[redacted]

Dear Ms. [redacted],   We recently received a faxed complaint through the Revdex.com from a person named [redacted].  Can you ask him to provide proof that he actually stayed here? The confirmation number he provided is too many digits long, and we cannot find a [redacted] that stayed here,...

not just in the time specified, but at all.  Might he be confusing us with the Motel 6?    Thank you,   Super 8 Management

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.]I received a call from Wyndham hotels corporate customer service on Saturday, August 8 the associate,[redacted], stated she was going to work with the Super 8 Hotel in Verona, WI to remove the charge and ensure that the dispute I placed with my credit card company went through because the Verona WI Super 8 Hotel was incorrect to charge me for an extra room as I did not ask to stay an additional night but rather to check out of my hotel and check in [redacted].The reservation made on Friday night is in my name [redacted]. If I had asked to stay another night the reservation would have been in the same name but it wasn't the associate at Super 8 put the reservation under a separate name Aaron (misspelled to [redacted]. The agent at the front desk did not do what I asked, as I explained to [redacted] and [redacted] from Corporate, and has not been truthful with the recollection of events. Moreover, I was told to check out and return the keys so that new keys could be issued for [redacted]'s reservation which we obliged on Saturday.Again, I received a call from Wyndham corporate customer service and was told by the agent this matter will be resolved. I disputed the charge of $130.62 through my bank and was advised that if the charge was not credited back to my account to speak to the customer service through Wyndham. I checked today and the charge shows as credit to my credit card. I called Customer Service at Wyndham corporate and was told my a supervisor that the charge has been credited and [redacted] worked with the general manager at Super 8 in Verona, WI to reverse the charge and credit my account.At this point, I show a credit to my account. if the credit drops off I will reopen my compliant and work with wyndham corporate to resolve as advised by [redacted]. Otherwise this matter has been resolved by going through Wyndham Corporate.
Regards,
[redacted]

Good Afternoon,  Revdex.com Serving Central Virginia
font-size: 12.8000001907349px; font-family: arial, sans-serif;">   [redacted] made reservation through [redacted] for three nights at Super 8 at  the rate of $52.00+tax per night  for One Queen bed smoking. Ms[redacted] check in late after 7;00 PM at the hotel by the time of check in front desk clerk already charge her credit card for one night for $59.97 to make sure the card is OK , and front desk lady explain her what we charge on her card and what is the remaining balance for her stay. So she checked in every thing is fine for the first night she had some question regarding her charges so front desk lady told her to contact the manager in the morning. She come  in the morning talking about over charge on her debit card and explain her that if you use debit card system charge little extra for the incidental on the debit card and we do have notice regarding this in lobby, and we explain that it will be get release once you check out from the hotel, but she want to get release right away so manager told her to call her bank so we can authorized her bank to get release, after long conversation finally she call her bank and we talk to her bank approve to release extra authorization, same time we asked her if she want check out from the hotel we can release the other authorization also so she can use that money to book the hotel at some other location. But she said no everything is fine and she decide to stay with us.. Till then she never complain about  room that this wrong and this is dirty or else. Next day we see that she made complain with [redacted] customer care, so we call to her room asking now what wrong, so she said that you have to talk to [redacted]  and  said now you going to harassed me and hang up the phone. So I go up to her room and asking same thing but she shouted at me and close the door, same time also we offer her to refund the money for that night but she was not ready to leave same time we were talking to [redacted] customer care  and we explain them since she checking she have some kind of issue and we offer her to give refund from here and go somewhere else, also we have to call police to evacuate her from the property but  she was not ready to leave  but [redacted] customer care request us to let her stay and there will be no further issue. After all this [redacted] did issue her a credit of 15000 [redacted] rewards point which is equal to three nights free stay. Our point is if she was not happy with her stay at Super 8 she could have checked out from here and go somewhere else. The reason we charge the card ahead because lot of time the card declined and if the guest did not so up we were unable to sell that room and we loose the business, that's the reason we have 24 hours cancellation policy.
       Please do needful if you have any further question regarding this please contact us.
Thank You...

The patients membership was cancelled by the clinic at his request a month ago. I am not sure why he is contacting the corporate office. Please advise.

I [redacted] General Manager Spoke with Mr [redacted] about secretly video taping two of my front desk girls which lead to them being scared and wanting me to stop Mr [redacted] from Video taping them he Mr [redacted] Tpld me when I approached him about videoing the front desk rule he said he had every...

right to do so and that he would continue to video anybody he wanted and was quoting some laws that it was legal.. I asked him to remove himself from the property. Never once did the internet subject came up. and a response to that is, sometimes the internet goes down that is out of our control.        For the toilet being broke the front desk girl did not hear about it till that morning after they sleep all-night and all it was, was the chain came off it took me  2 minutes to fix the problem Im sorry Mr [redacted] did not let the front desk know till that morningI stand behind My decisions of asking Mr [redacted] to remove himself from the property the protection of my front desk girls is my number one priorty.. so no refunds will be givingThank you[redacted] General Manager ###-###-#### PH ###-###-#### FAX