Sumo Japanese Restaurant

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  
 Spoke to Vista on May 22, they would not provide a credit and the new rate comes with a $1 a day fee.  They advise that there could have been a number of reasons why my original request to change to Vista was not processed.  I further told them the actual original request date was 4/4 and that I had secured my telephone log from my phone carrier reflecting a 13 + minute call to Vista.  I will not deal with this company.  At this point I would suggest my complaint against Vista be noted.  Thank you.   
Regards,

After further review on 10/16/2015 @ 5:55 p.m. a [redacted] enrolled with Vista Energy.  [redacted] we have you on the [redacted] enrolling the account.  Please make your payment to [redacted]  Thank you for considering Vista Energy.

[redacted] I am so sorry that you had to take the time to contact the Revdex.com.  Of course I will honor the fixed rate 49.9 for one year.  This was an error please accept our apology. This system error will be fixed this morning.  I see you spoke with Vista Energy on 4/27/2016...

for the 49.9 fixed rate.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.The actions of Vista Energy are directly opposite of the promises contracturaly made both prior and during the agreement to sign up for this Gas Utility Service. Regarding these blatant falsehoods as an "inconvenience" dismisses the fact that I was directly lied to by Vista energy. Vista's "Welcome"  letter regrading membership that was sent to me after I signed up for the service did not contain information or disclaimers mentioning that gas rates may not be lower than my current supplier, but once again mentioned that they would seek "the lowest rates avalible". This agreement directly opposes the service I have received, as my default charge of $0.45 per therm was less than half of the $0.96 a therm I was charged by Vista. i would like to be reimbursed for the last three months I was charged above Vistas promised "lowest rate avalible."
Regards,Shostak

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
 
they still are not giving me back the $25.22 that I had to pay to [redacted] to keep my bill in good standing.  they cannot take a supposive 3 year approval (which I still do not remember and doesn't match my phone #)  and all of a sudden decide to charge me THREE YEARS LATER.  I am a disabled person on a very limited budget, $25.22 may not seem like a lot but it is my gas money so I can go to my physical therapy treatments.  this is a corporation that obviously thinks they can do what they want to anybody.  if they give me a credit on my [redacted] bill for $25.22 I will be satisfied.    Regards

Thank you for contacting Vista Energy with your concern....

We are sorry to
hear that this has been your experience, please accept our apology. I am sending the $50 to your location Ms. [redacted].  Please give it 7-10 days to make it your address. Please contact Vista Energy's customer service department so that we may further assist you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.If I call Vista I will get the same workaround as I have gotten here with no solutions or offers to settle this issue. I was sold a service under false pretenses that were unclea to how your service may significant increase my current bill, thus, Vista has broken their contractural obligations. Is there any notation on my account of some relative form of action so that I don't waste my time by calling Vista. If so, do those actions involve the credit of the overpayment made to Vista energy on the basis of being  grossly overcharged for Gas services. Please advise as I want to make sure these issues are noted when I call and a resolution is in place.

Thank you for contacting Vista Energy,Vista Energy is not a Scam, you signed up for Vista Energy as your natural gas supplier.  Vista Energy is in [redacted] choice program.  I have placed a block for no calls.  Thank you for contacting Vista Energy.

The product that you signed up for was based on your September usage.  The Free month of gas check would has been approximately $15.00.  I am sending you $50.00.  Please contact customer service to further assistance you @ [redacted].

Thank you for contacting Vista Energy about your collection concerns.  I see on 9/15/2015 you stated that you would make you payment to PGE when speaking to the collection department.   Please contact Vista Energy's customer service department so that we may further assist you @...

###-###-####.  Also, I have stopped collections calls until further notice.

Thank you for contacting Vista Energy,A cancellation has been submitted on your behalf to return to [redacted]  Cancellation Confirmation #[redacted].  Please contact Vista Energy so that we may further assist you @ 888-508-4782.  Again, thank you for contacting Vista Energy.

Thank you for contacting Vista Energy.  I am sorry to hear that this was your experience.  Please accept my apology.  I will have the marketer contact you.  Your account was cancelled at your request on 7/29/2016.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.

Thank you for contacting Vista Energy[redacted] I see on 2/21/2016 @ 10:26 a.m. you signed a delegation form for your selection in the 2016 early bird enrollment with Vista Energy. I don't know how you can say your where tricked, when you read the email and signed the delegation form. the...

delegation form you signed has been removed. Vista Energy is not in the business of tricking people. Please contact [redacted] [redacted] if I can assist you further.

Dear Reviewer, Vista Energy is a natural gas supplier in the PG&E's customer choice program.   Vista Energy is not a fraud, Vista Energy is offering a fixed rate of .49 for gas supplied for 12 months.  It is your choice whether to choose another gas supplier or stay with...

PG&E.  I will place your phone number on Vista Energy's do not contact list.Please go to PG&E's website and see Core Gas Aggregation - Core Transport Agents (CTAs) Vista Energy Marketing is listed there on PG&E website as a CTA.  Please contact Vista Energy's Customer Service Department @ ###-###-#### so that we may further assist you.

Thank you for contacting Vista Energy. I am sorry you were not happy with your choice in suppliers'. You chose Vista Energy as your natural gas supplier for a fixed rate with no termination fee and after you received a collection call for non payment a Revdex.com complaint was filed. [redacted]...

[redacted] [redacted] so that we may further assist you or make your payment to [redacted] directly.

Please contact Vista Energy to further assist you with your concern @ [redacted]. We want to look at your concern further please Contact Customer service and ask for Mario.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  
The promise not to initiate any FURTHER contacts does not UNDO the potential harm IF the contact ALREADY made results in VISTA ENERGY assuming our Natural Gas account from [redacted] AGAINST OUR WISHES.  What I asked in my complaint was NOT that Vista avoid NEW solicitations but that it GUARANTEE IN WRITING that the solicitation we already had would not result in a conversion of our account with [redacted] to a Vista Energy Account by taking whatever means necessary internally to block any  such conversion.  This reply STILL fails to address that issue and ONLY that promise from VISTA will resolve this complaint.
Regards,

Thank you for contacting Vista Energy, I see that you spoke with Vista Energy's customer service department on 1/25/2016 @12:29. A cancellation was submitted at your request with a confirmation [redacted]. Vista Energy's customer service rep explained it would take one billing cycle and [redacted] would...

return to [redacted]. Please contact customer service @ [redacted] if we can further assist you.

I'm sorry this has been your experience with Vista Energy. We appreciate your feedback regarding your recent experience and want to assure you that we take these types of concerns very seriously. You will remain with PG&E at your request because we have zero tolerance for this type of behavior...

you have described. Please feel free to contact Vista Energy’s Customer Service at [redacted] with further details if needed, but I contact the Marketer’s Manager and remove the agent that went by your home on 4/7/2016. The agent should have had a [redacted] shirt and bag, correct?