Sumo Japanese Restaurant

Thank you for contacting Vista EnergyI am sorry you were not happy with your choice in suppliers'You chose Vista Energy as your natural gas supplier for a fixed rate with no termination fee and after you received a collection call for non payment a Revdex.com complaint was filed [redacted] [redacted] so that we may further assist you or make your payment to [redacted] directly

Please contact Vista Energy to further assist you with your concern @ [redacted] . We want to look at your concern further please Contact Customer service and ask for Mario.

The product that you signed up for was based on your September usage The Free month of gas check would has been approximately $ I am sending you $ Please contact customer service to further assistance you @ [redacted]

Roman"
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Vista Energy would like to
apologize for the experience you had with the representative on yesterdayHere at Vista Energy we always expect the
best from our people. Vista Energy has zero tolerance for this type of behavior you described to the Revdex.com and Vista's Customer Service on Tuesday 9/22/
We appreciate you bringing
this to our attention and we want to let you know we’re looking into this matter
further so we can make sure it doesn’t happen again. Unfortunately for that individual, yesterday was his last day marketing for Vista Energy.
Again, thank you for bring this to our attention

Thank you for contacting Vista Energy,I am sorry to hear that this has been your experience. Vista has placed you on all channels of Vista Energy's Do Not Contact List. A customer service representative will email you concerning your request. Please contact Vista Energy *
*** if you need further assistance. I am contacting the agent's supervisor concerning his behavior as Vista Energy has a zero tolerance for this type of behavior you mentioned

Thank you for contacting Vista Energy, Vista Energy was outraged when we spoke to the apartment complex via phone and email. That representative was reported to his superiors and terminated. The apartment complex was placed on Vista Energy Do Not Knock list indefinitely. We
are in contact with the property for more information please contact us at ***

From: Maria *** [mailto:M***@vistaenergymarketing.com] Sent: Monday, August 14, 2:PMOn 2/3/customer called and wanted to cancel A cancellation was submitted @ customer's request I placed customer on do not call to collect listCustomer will continue to make her
payments to PGE Please contact Customer Service @ 888-508-so that we can further assist you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.] I always pay my bills I plan on paying that one also However, I have had not correspondence from the company since I signed up with them except letter I also talked to them on the phone trying to cancel service after I realized their rates were so high, and that was three months ago According to *** the canellation is still in the works and in the mean time, my bill continues to increase I feel like I am being overcharged and we are on a fixed income, so it is really throwing off our budget I didnt get any response from them regarding the fact that I was not happy with their rates, and the fact remains they never delivered on what they promised So to blame me because the bill is not paid yet is pretty low It seems like they just want to stick people with their company promising lower rates, and then make it hard to get out of it It is funny that they got all my info when they came to my door, and were really friendly then But since then I got one letter from them, which dosent explain how I am supposed to pay, and never one Email or phone call
Regards,
*** *** *** *** **

*** * *** I have notified the utility and you will remain with ***

Sent: Wednesday, March 28, 10:AM Subject: Vista Energy Marketing Complaint ID #*** Thank you for contacting Vista Energy, ***Please call 888-508-or email us at [email protected] so that we can further assist youWe would like to contact the
marketers that were in your area and make sure this will not happen againVista Energy has zero tolerance for this type of behavior you mentionedThanks - Vista Energy Marketing Customer Service Emily ***, Manager of Paid Digital Integrate O: C: *Please note my e-mail address has changed to e***@integrateagency.com

Thank
you for contacting Vista Energy with your
concern and outrageWe are sorry to hear that this has been your experience, please accept our apology for this misunderstanding
Vista Energy Marketing is not affiliated
with PG&E and is not a scam We are a natural gas supplier that offers affordable gas to customers who has the right to choose Please see PG&E's Website: http://www.pge.com/en/myhome/saveenergymoney/energychoice/coregasaggregation/cor...⇄ Vista Energy takes these
types of complaints very seriously and that representative has been terminated Vista Energy has zero tolerance for this type of behavior you have describedPlease contact Vista Energy's customer department @ 888-508-for further assistance

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,
AS I SAID WHAT HAPPENED IS VISTA ENERGY PUT MY NAME AND MY ADDRESS IN THE GAS PROVIDINGALL WHAT HAPPENED NOT MY PROBLEM HOW VISTA ENERGY CHARGED ME ANY THING WITH OUT LETTING ME KNOWI HAVE NOT AGREED TO THE TERM AND CONDITION SO *** CHARGED ME DIFFERENT AMOUNT BECAUSE VISTA ENERGY PUT MY UNDER THEIR COMPANYTHIS MEAN VISTA ENERGY DID AN ILLEGAL THING BY TAKING OVER MY ACCOUNT FROM ***I WANT MY MONEY BACK CHARGE PEOPLE HAS TO BE UNDER THEIR KNOWN OF THE CHARGES OR I THINK VISTA ENERGY NOT AWARE OF ANY OF THE UNITED STATE LAWS

Thank you for contacting Vista Energy, I have placed a hold on collection calls and mailed open invoices you requested

Reviewer, thank you for contacting Vista Energy On 9/8/when you contacting Vista Energy a cancellation was submitted at your request. Please contact Vista Energy's customer service department if you need further assistanceKind Regards, Vista Energy

We appreciate you bringing this to our attention here at Vista Energy and we want to let you know we’re looking into the matter right now so we can make sure we address your concernWe also want to do our best to rectify this situationPlease email us directly at Vista Energy Marketing
Or
contact Customer Service * ***Thank you so much for letting us know your concern

Sent: Tuesday, May 16, 1:PM Subject: RE: Revdex.com Case # *** - Vista Energy Marketing, L.P On 1/30/Mr*** called to cancel. Vista Energy’s CSR submitted his cancellation On 1/30/as he requested and advised him it could take the utility *** up to to
days to return his account to them (when his meter is read by the utility). On 3/28/Mr*** contacted Vista Energy again and spoke to a supervisor who explained to him a cancellation was submitted when he requested it on 1/30/it takes the utility up to to days to read the meter and switch him back to the utility Please let me know if you need more information or if you need anything further from me. We are in contact with the customer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]Vista has requested more information. I was visited by the rep Gualberto *** **On 1/18/at approx6pm PST. You may very well be a legitimate business, and operating within the laws of deregulationBut, this is a form of deceitful customer harvesting that was purposefully misrepresentedYes, I would have been paying less per therm but, was not explained, is that when you added in the per day fee and amount per therm used from Vista, PLUS all the fees to *** to delivery it, it would have cost more than the highest amount I've ever paid for gas from *** while having a variable rate.
Regards,*** *** **

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that they will not honor their original offer, however I will accept this half way deal as it is somewhat of a resolution which is better than the zero that customer service originally offered.Thank you

Thank you for contacting Vista Energy. MrsEstrada when you contacted Vista Energy on 7/3/the customer service rep ask if you had any concerns or questions and made you aware of your final balance with Vista Energy. MrsEstrada, when you signed up with Vista Energy back on
2/9/2016 you stated you understood the product you signed up for. Please contact Vista Energy's customer service again @ 888-508-so that we may further assist you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,
I have already spoke to them once and we could not resolve this problem......I told them I never approved this service at *** *** *** ** *** ** it is a rental property of mine there is a elderly couple there that can NOT! make decisions on my billing so what they did was illegal!