Sumo Japanese Restaurant

Thank you for contacting Vista Energy, [redacted] when you signed up for Vista Energy, you signed up for a fixed rate per therm I am sorry it did not work out for you On 8/21/you contacted Vista Energy and a cancellation was submitted on your behalf No payment has been received since you started service back in MarchPlease make your payments to *** You will return to [redacted] within to days of your cancellation.Thank you for contacting Vista Energy

Thank you for contacting Vista Energy MrsEstrada when you contacted Vista Energy on 7/3/the customer service rep ask if you had any concerns or questions and made you aware of your final balance with Vista Energy MrsEstrada, when you signed up with Vista Energy back on 2/9/you stated you understood the product you signed up for Please contact Vista Energy's customer service again @ 888-508-so that we may further assist you

From: Maria [redacted] [mailto:M***@vistaenergymarketing.com] Sent: Monday, August 14, 2:PMOn 2/3/customer called and wanted to cancel A cancellation was submitted @ customer's request I placed customer on do not call to collect listCustomer will continue to make her payments to PGE Please contact Customer Service @ 888-508-so that we can further assist you

Vista Energy would like to apologize for the experience you’ve had with the representative, we always expect the best from our people and have high standards and policies to respect and care for customersWe believe in earning the business of customers and take your concern very seriously Vista Energy is definitely not a scamWe’re a natural gas provider that’s been in business for many years and serve over one hundred thousand customers from coast to coastWe're dedicated to being good members of the California community We appreciate you bringing this to our attention and we want to let you know we’re looking into the matter further so we can make sure it doesn’t happen againIf you can send us the time, date, and location of your experience, we would really appreciate itWe also want to do our best to rectify this situationPlease email us directly at Vista Energy Marketing Thank you

Thank you for contacting Vista Energy Vista Energy received your email to cancel on 4/26/a cancellation was submitted @ your request I see your account returned to [redacted] on or about 5/17/ I am sorry to hear that this has been your experience I have contacted the Marketing Manager concerning your request

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me

Good Morning, A cancellation has been submitted today 12/16/at Mary Mason's request Confirmation# I will contact PGE to make sure the account remains with PGE Please let me know if you need anything further We are sorry to hear you want to cancel

Thank you for contacting Vista Energy, please be advised that Vista Energy is not a scam and would like to assist you with your concernPlease contact Vista Energy's Customer Service Department so that we may further assist you @ 888-508-With the information that was given in the complaint I am unable to pull up any informationPlease contact us as soon as possible

We are sorry to hear that this has been your experience We at Vista Energy Marketing would like the opportunity to review your account in depth in an effort to resolve the issue described Additionally, please be advised that Vista Energy is not a scamWe are a legitimate company that has been in business for many years A message was left for you from the manager to try and resolve your concern today PGE was emailed about the balance on the account and also the director of the marketer has been contacted about your concern I see that Mario has offer to rerate your invoices and send an adjustment to PGE A manager will try and contact you again to resolve your concern You have been placed on all channels of Vista Energy's do not call or contact list

I am sorry that your are upset at your choice in choosing Vista EnergyOn 4/7/we received a call from MrBosch requesting a cancellation after ex girlfriend who stated she was authorized to signed up the account with Vista EnergyA cancellation was submitted at the customer's request and with an email confirmationPlease make all payments to [redacted] for further assistance please contact customer service [redacted]

I'm sorry this has been your experience with Vista EnergyWe appreciate your feedback regarding your recent experience and want to assure you that we take these types of concerns very seriouslyYou will remain with PG&E at your request because we have zero tolerance for this type of behavior you have describedPlease feel free to contact Vista Energy’s Customer Service at [redacted] with further details if needed, but I contact the Marketer’s Manager and remove the agent that went by your home on 4/7/The agent should have had a [redacted] shirt and bag, correct?

Thank you for contacting Vista Energy about your collection concerns I see on 9/15/you stated that you would make you payment to PGE when speaking to the collection department Please contact Vista Energy's customer service department so that we may further assist you @ ###-###-#### Also, I have stopped collections calls until further notice

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint I do not accept Vista's response but I see no point in pursuing this any further I do thank the Revdex.com for your prompt intervention[redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint.If I call Vista I will get the same workaround as I have gotten here with no solutions or offers to settle this issueI was sold a service under pretenses that were unclea to how your service may significant increase my current bill, thus, Vista has broken their contractural obligationsIs there any notation on my account of some relative form of action so that I don't waste my time by calling VistaIf so, do those actions involve the credit of the overpayment made to Vista energy on the basis of being grossly overcharged for Gas servicesPlease advise as I want to make sure these issues are noted when I call and a resolution is in place

Thank you for contacting Vista Energy- your account was dropped for non payment and is returning to PG&E's bundled service PG&E would not allow a scam on the PG&E bill Vista Energy Marketing is a natural gas supplier participating in the PGE core Gas Aggregation Program Mr [redacted] after reviewing your account I am not showing you paid $ After several collection calls for non payment you contacted Vista Energy on 8/5/to cancel but the account was dropped due to non payment Please contact PGE to make your payment

Thank you for contacting Vista Energy [redacted] I see on 2/21/2016 @ 10:26 a.m. you signed a delegation form for your selection in the 2016 early bird enrollment with Vista Energy. I don't know how you can say your where tricked, when you read the email and signed the delegation form. the... delegation form you signed has been removed. Vista Energy is not in the business of tricking people. Please contact [redacted] if I can assist you further.

After further review on 10/16/@ 5:p.ma [redacted] enrolled with Vista Energy [redacted] we have you on the [redacted] enrolling the account Please make your payment to *** Thank you for considering Vista Energy

Thank you for contacting Vista Energy,Vista Energy is not a Scam, you signed up for Vista Energy as your natural gas supplier Vista Energy is in [redacted] choice program I have placed a block for no calls Thank you for contacting Vista Energy

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint The promise not to initiate any FURTHER contacts does not UNDO the potential harm IF the contact ALREADY made results in VISTA ENERGY assuming our Natural Gas account from [redacted] AGAINST OUR WISHES What I asked in my complaint was NOT that Vista avoid NEW solicitations but that it GUARANTEE IN WRITING that the solicitation we already had would not result in a conversion of our account with [redacted] to a Vista Energy Account by taking whatever means necessary internally to block any such conversion This reply STILL fails to address that issue and ONLY that promise from VISTA will resolve this complaint Regards,

[redacted] I am so sorry that you had to take the time to contact the Revdex.com Of course I will honor the fixed rate for one year This was an error please accept our apologyThis system error will be fixed this morning I see you spoke with Vista Energy on 4/27/ for the fixed rate