Sumo Japanese Restaurant

I want to assist with the customer's concerning but I need the information to access the account With the information that is given to me no account information is foundPlease contact customer service @ 888-508-so that Vista Energy can help resolve your concern

We appreciate you bringing your concern to Vista Energy's attentionOn 3/10/when Vista Energy's collection department spoke with you as a reminder to make your payment to the utility and advised you of no payment since September You had no concern at that timeAgain, please make your
payment to the utilitySo that we may further assist you, please contact Vista Energy * ***

I have reported your concern to the management and the representative who was terminatedI'm sorry this is not satisfactory to you, please contact Vista Energy's customer service department so that we may further assist you

I'm sorry to hear you where not satisfied speaking with Customer Service and the assistance they tried to provide you. Thank you for considering Vista Energy

Thank you for contacting Vista Energy. On 1/17/Mr*** spoke with VEM's customer service department and placed a cancellation that was submitted at the customer's request. On 2/1/Mr*** was explained the product he signed up for. The Terms of Service was mailed
along with his Welcome Letter describing the product in detail. Please accept our apology for any inconvenience

Thank you for contacting Vista Energy your request to cancel the account has been submitted at your request Confirmation ***We apologize that this has been your experience with Vista EnergyYou will return to *** after a billing cycle within to days of your cancellationVista Energy
supplied the gas to you and was used at a fixed rate, there will not be a refundPlease contact customer service @ *** so that we may further assist you with your concern

I'm
sorry this has been your experience
with Vista EnergyWe appreciate your
feedback regarding your recent experience and want to assure you that we take
these types of concerns very seriously Please feel free to contact
Customer Service @ 888-508-4782. I see
that your cancellation was placed at your request on, 10/13/by *** the
customer service representative you spoke with on 10/13/2015. I see that she requested the marketer to
contact you directly about your enrollment with Vista Energy Confirmation of your cancellation is ***

Thank you for contacting Vista Energy,*** *** when you signed up for Vista Energy, you signed up for a fixed rate per therm. I am sorry it did not work out for you. On 8/21/you contacted Vista Energy and a cancellation was submitted on your behalf. No payment has been
received since you started service back in MarchPlease make your payments to *** You will return to *** within to days of your cancellation.Thank you for contacting Vista Energy

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  I do not accept Vista's response but I see no point in pursuing this any further.  I do thank the Revdex.com for your prompt intervention.[redacted]

Good Morning, A cancellation has been submitted today 12/16/2016 at Mary Mason's request.  Confirmation#344492.  I will contact PGE to make sure the account remains with PGE.  Please let me know if you need anything further.  We are sorry to hear you want to cancel.

Thank you for contacting Vista Energy with your concern. I have stopped the calls at your request. Please contact Vista Energy for suitable payment arrangements for the gas you used @ [redacted] Also Vista Energy would like to speak with you in order to resolve your concern. Thank you for...

contacting Vista Energy

Vista Energy would like to apologize for the experience you’ve had with the representative, we always expect the best from our people and have high standards and policies to respect and care for customers. We believe in earning the business of customers and take your concern very seriously.
Vista...

Energy is definitely not a scam. We’re a natural gas provider that’s been in business for many years and serve over one hundred thousand customers from coast to coast. We're dedicated to being good members of the California community.
We appreciate you bringing this to our attention and we want to let you know we’re looking into the matter further so we can make sure it doesn’t happen again. If you can send us the time, date, and location of your experience, we would really appreciate it. We also want to do our best to rectify this situation. Please email us directly at Vista Energy Marketing.
Thank you.

Thank you for contacting Vista Energy.  Vista Energy received your email to cancel on 4/26/2016 a cancellation was submitted @ your request.  I see your account returned to [redacted] on or about 5/17/2016.  I am sorry to hear that this has been your experience.  I have contacted the...

Marketing Manager concerning your request.

Thank you for contacting Vista Energy, please be advised that Vista Energy is not a scam and would like to assist you with your concern. Please contact Vista Energy's Customer Service Department so that we may further assist you @ 888-508-4782. With the information that was given in the complaint...

I am unable to pull up any information. Please contact us as soon as possible.

Thank you for contacting Vista Energy- your account was dropped for non payment and is returning to PG&E's bundled service.  PG&E would not allow a scam on the PG&E bill.  Vista Energy Marketing is a  natural gas supplier participating in the PGE core Gas Aggregation...

Program.  Mr. [redacted] after reviewing your account I am not showing you paid $600.  After several collection calls for non payment you contacted Vista Energy on 8/5/2016 to cancel but the account was dropped due to non payment.  Please contact PGE to make your payment.

We are...

sorry to hear that this has been
your experience.  We at Vista Energy
Marketing would like the opportunity to review your account in depth in an
effort to resolve the issue described.
Additionally, please be advised that Vista
Energy is not a scam. We are a legitimate company that has been in business for
many years.  A message was left for you from the manager to try and resolve your concern today.   PGE was emailed about the balance on the account and also the director of the marketer has been contacted about your concern.  I see that Mario has offer to rerate your invoices and send an adjustment to PGE.  A manager will try and contact you again to resolve your concern.  You have been placed on all channels of Vista Energy's do not call or contact list.

Thank you for contacting Vista Energy.  I have notified [redacted] that you have requested to remain on [redacted] bundled services, please let me know if you need anything further.

Thank you for contacting Vista EnergyI apologize to you that this has been your experience.  Please contact Vista Energy's customer service @ 888-508-4782 7 a.m. until 6 p.m. Monday thru Friday CST.  We have different plans available for you, we would like to help you.Again thank you for...

contacting Vista Energy.

Thank you for contacting Vista Energy.  I see that a cancellation was submitted on 4/7/2015 at your request.  The cancellation has been resubmitted today.   I am so sorry for any inconvenience, an email has been submitted to the utility to expedite your request. Thank you for...

contacting Vista Energy.