Stolpmann Plumbing

I can see why they are not accredited by Revdex.com
Put a deposit down for a structure and when the installers came to construct they had brought the wrong lumber and tried to get us to give them $200 under the table to fix it for us. Whe we tried to get out deposit back from [redacted] in providence forge her said no. Called [redacted] and they said no. Stay away from this company

I ordered a carport from newmart builders they took the order and the deposit in November of 2016 called me and said they would be here on December 21st to put it together my husband had to take the day off from work they were scheduled for the hours between 12:00 and 3:00 they never showed or called I called them and they said they would call me back finally at 4:45 I called them and was told they would have to reschedule for the end of January because they will not schedule just one job in the area what a joke I will not recommend them ever very poor customer service

[A default letter is provided here which indicates your acceptance of the business's offer.  If...

you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]. I will except this at this time, we will see if they come if not I will get back to you. And by the way no where on our agreement does it say that we needed a permit!
Regards,
[redacted]

We have the customer scheduled for Tuesday 7/21 between 3 and 5 PM.  We will do whatever we can to fix the building on site.  If more is needed to fix the building, we will schedule the repair with the necessary materials.  The customer has been contacted and notified of the scheduled date.

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
The customer contacted Revdex.com. They business did not come out on the day scheduled, this is an issue for the customer because he was not there when they came to over see the work done. The roof is still not correct and all the business did not raise the legs. At this time the customer wants a replacement car port, he purchased a new product and received a defective item the business has been unable to correct.

They did finally come and put the shed up. However, there are so many things wrong with it that the person we had look at said the metal needs to come off and be replaced. I think a representative of the company should personally come and...

inspect their work.1. There is metal that buckled and not fixed
2. There are screws that were put in that missed the frame and were moved. They chalked the holes.
3. On the inside there are places you can see daylight
4. Many places where the metal is torn and bent over.
There are about 48 pictures I can send when I get home August 24 th ,I am in Colorado Springs Co. On a job and will be back  home next week.

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [email protected].
Regards,
[redacted]
The customer contacted Revdex.com to confirm this has been resolved at this time.

Revdex.com spoke with the business. They offered to split the $200 and Ms. [redacted] rejected that $100. the business is still offering the $100 as a goodwill gesture. The customer can contact the business to set up this refund.

Our Newmart carport was constructed a few years ago. They sent three teenagers to put it together. The first day, my husband found 36 rivet bolts and a flat, new tire on his car. When he called he was told to go buy a magnet and pick them up! He never could resolve that issue. Now, the roof is leaking on our cars when it rains; leaving acid like spots and ruining the paint. We went to have a tire checked last week and the owner of the shop said, "I can see you have one of those [redacted] sheds from the spots!" We have been calling for months and were told they would call back. Of course, they never did.

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
Regards,
[redacted]

We have offered as the manufactuer to return and replace the unit at the additional price.  The building was signed for as satisfied upon completion by the customer.

We intend to go to Mr [redacted] next week and get the building taken care of.  I do not have a day and time scheduled yet, but my scheduling department will be in contact by the end of this week to schedule with him.  We regret the problem with Mr [redacted], as we were under the impression that...

the building had been taken care of since we have not heard from him in such a long time.  We apologize for the problem.

Just had a 30'x20' garage installed on 8-17-16 by Newmart Builders, and I am super happy with it. The ordering process was easy and worry free. There were plenty of options to fit my needs and it came out great. I've heard a lot of horror stories from other people's experience with other companies, but Newmart was top notch from start to finish, and the install team led by Joe done a top notch job. I would recommend them to anyone looking for a metal building or carport.

Newmart Builders, Inc does indeed acknowledge that Mr. and Mrs. [redacted] did call into report their building had collapsed in the snow storm. The initial call was made on 1/25/16 to report the damage.  font-size: 11px;">They were informed that we do not cover Acts of God, but we would supply an insurance quote for them to turn into their company. Mrs. [redacted] called in again on 1/28/16 and stated that the reason the building came down was due to improper installation. Mrs. [redacted] also stated they didn't receive very much snow in the storm, and the damage occurred within 45 minutes of the initial weather event. Newmart requested she send in pictures of the damage. Mrs. [redacted] stated she took the photographs the next morning at 8 AM. The pictures received were not taken at 8 AM the morning of 1/23/16, as there was already extensive snow melt, and clear skies. The pictures also showed where snow had been plowed off the driveway, and left in big piles along the edges. Newmart sent a representative out to the customers residence to look at the damage. The building was in the process of being dismantled. Upon inspection of the framing, pictures were taken of the exposed bows. The building came down due to excessive weight on the roof, which bent the tubing, which is an Act of God. It was also unclear if the massive dent on the side and across the roof was caused by a tree limb falling onto the building, which would also be an Act of God . The only warranty on the building is a 20 year limited warranty for rust through on the framing assuming normal user care and maintenance, stated on the order. The certification of the building is not a guarantee, and snow is an act of God. Mr. [redacted] called in on 2/5/16 to see if there was a resolution of the collapsed carport, and was once again told we do not cover Acts of God . He stated he was going to pursue the avenue of taking Newmart to court. According to the National Weather Service, snow totals in the areas around Barboursville, VA were 15 to 30 inches. Charlottesville, VA recorded 15.5 inches of snowfall, Ruckersville, VA recorded 18 inches of snowfall, Earleysville, VA recorded 30 inches of snowfall, and 20.5 inches of recorded snowfall in Crozet. There were also reported roof collapses in Charlottesville, VA on area buildings and barns due to the nearly 20 inches of snow from the storm. We will supply an insurance quote, but we will not replace the building, nor pay for the damage done to their vehicle, as we are not responsible for Acts of God. Certified Buildings meet 130 mph winds and 30lb snow load. Higher wind and snow loads are available by special quote. Newmart builders Inc. is a manufacturer and distributor of retail metal buildings components for assembly. Newmart Bu ilders is not the contractor nor should we be represented by the customer as the contractor for this purchase. The customer or their representative should represent themselves as such when applying for permits for assembly within their locality. Certified Buildings have a 20 year limited warranty on rust through of framing assuming normal user care and maintenance. We are not responsible for permits, covenant searches, restrictions, or acts of God (such as flooding, hail, lightning, wind, ice, snow, earthquakes, etc.) Please contact your local Building inspector or Homeowners Association for information. It is the customer's responsibility to check with Miss Utility or appl icable service companies for underground obstacles, we will not be responsible for underground lines or any damage that may occur. We are entering your property at your request, therefore we cannot be held responsible for any damages. Your lot must be level for proper assembly, additional fees may be charged for cutting and leveling. Balance is due upon delivery. Newmart Builders reserves the right to accept or refuse any orders received. All orders received are subject to management approval to insure proper pricing .Non Certified Buildings are under no warranty. No refunds on process fee after 3 business days. Accepted Credit Cards are MasterCard & Visa . 3% Credit Card Fee Applies. BUILDING LENGTHS ARE MEASURED ON ROOF; GROUND LENGTH IS 1' SHORTER

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Revdex.com spoke with the consumer and stated that [redacted] from the [redacted] sold the package and told the consumer that the braces were part of the package.
Regards,
[redacted]

We spoke with Mr [redacted] last week and agreed to refund him the requested amount.  This matter should be resolved as a check is on the way to him.  Thanks, [redacted]

I purchased carport through a very reliable retailer Sept 2014. I was told construction would be done in 4-5 weeks which was done. However, the crew said they had one other job in area they were working on and would need to leave for a while which I was ok with. I was told the driveway was slightly off. I told them I had landscaping bricks they could use. Was told that would not work. Offered to go Lowes 2 mi. away to get what they needed. Was told they could not wait and could level some. I told them I was ok if off a few inches. During construction crew cursed a lot (not to me) which I did not appreciate. After job done I assumed they leveled per out agreement. A few days later, I noticed carport had a bad lean to left. I made at least five calls and GM was never available. Frustrated, I told the person I wanted to speak to him NOW. Which he did. I Explained the situation and GM agreed someone would be out to look at carport. Week later--Never happened! Called several more times. GM or construction manager never there. Sent GM a letter month later recapping our conversation and requested a response. Nothing! Talked with retailer whom I purchased. He made a call and called me back. He spoke to their district manager and assured him/me I would receive a call in a week. Never happened. I feel this company has poor customer service ethics. Has been three months now. I would not recommend using this company. Makes me wonder why they are not Revdex.com Accredited.

On December 17, 2014 we spoke with [redacted] and we came to a mutual agreement.  Newmart Builders Inc will refund $399.80.  Newmart Builders appreciates the situation being brought to Managements attention.

Newmart Builders, Inc is the manufacturer.  It is the customers responsibility to obtain a permit prior to
the building being erected, and having it inspected after is has been installed. ...

The building was not
inspected after it was installed, or the absence of mobile home anchors would have been detected.
Newmart Builders, Inc is not responsible for Acts of God such as wind, as stated in the disclaimer on the
order form.  The customer also altered the building by lag bolting wood to the legs of the structure and
attaching plastic around the outside of three sides of the building.  Newmart does not recommend three
sided buildings, due to potential wind damage.  Newmart does not accept any liability of damage
associated with wind.  Newmart did offer to refund the price of the mobile home anchors and prepare an
insurance quote for the customer, which was copasetic during the initial conversation.