Stolpmann Plumbing

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
As before, I will not resolve my complaint until all actions have been satisfactorily completed by New Market.
Regards,
*** ***

They did finally come and put the shed upHowever, there are so many things wrong with it that the person we had look at said the metal needs to come off and be replacedI think a representative of the company should personally come and
inspect their workThere is metal that buckled and not fixedThere are screws that were put in that missed the frame and were movedThey chalked the holesOn the inside there are places you can see daylightMany places where the metal is torn and bent over.There are about pictures I can send when I get home August th ,I am in Colorado Springs Cn a job and will be back home next week

We are in contact with *** *** We are sending a crew out to his location Our installation department will contact *** *** today (9/8/14) We will be reprimanding the sub contractor whose work and behavior do not represent the culture and values of Newmart Builders Inc
We apologize sincerely to the *** Family

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
They have promised for SIX MONTHs that they would bring them to my house "next time they had business in the area" So....they will NEVER show up
The building I purchased had the braces on the model building I was told mine would be EXACTLY like that one It is not I specifically ask if the braces come with the building and I was told yes so I purchased the building
This is absolutely crazy that they are treating customers this way
Regards,
*** ***

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** *** ID #***Already filed complaintNot satisfied with your ketter you sent me.***, the employer wrote up the wrong contract! We showed him exact building we wanted and that's NOT WHAT WE GOT! I HAVE PICTURES OF THE CARPORT ON THE LIT THAT WE PICKED OUT AND PICTURES OF WHAT THEY PUT UP! *** SAID WE WOUKD GET THAT EXACT CARPORT WE SHOWED HIM! WE DID NOT GET WGAT WE PICKED OUT! THE COMPANY SHOULD HAVE TO FIX THIS!Want EXACT CARPORT WE SHOWED HIM WITHOUT hAVING TO PAY EXTRA! ITS THE COMPANYS FAULT!!!

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***

Timely delivery, and installationInstallers were local, courteous, and did a good jobThe only negative thing I have to say is, there were several loose screws left lying around, which could have possibly punctured a car tire, or lawn mower tireQuality, and any issues are still to be determined, since our carport is brand new

[A default letter is provided here which indicates your acceptance of
the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have spoken to a representative from Numart Builders in reference to complaint ID ***, and he offered a discount of $and that they will return the week of January 11th to conduct the workI have accepted this offer with the provision that the work be
conducted on 1/or 1/15/16, which was agreed upon
I will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,*** ***

Newmart Builders, Inc does indeed acknowledge that Mrand Mrs*** did call into report their building had collapsed in the snow stormThe initial call was made on 1/25/to report the damage. They were informed that we do not cover Acts of God, but we would supply an insurance
quote for them to turn into their companyMrs*** called in again on 1/28/and stated that the reason the building came down was due to improper installationMrs*** also stated they didn't receive very much snow in the storm, and the damage occurred within minutes of the initial weather event. Newmart requested she send in pictures of the damageMrs*** stated she took the photographs the next morning at AMThe pictures received were not taken at AM the morning of 1/23/16, as there was already extensive snow melt, and clear skiesThe pictures also showed where snow had been plowed off the driveway, and left in big piles along the edgesNewmart sent a representative out to the customers residence to look at the damageThe building was in the process of being dismantledUpon inspection of the framing, pictures were taken of the exposed bowsThe building came down due to excessive weight on the roof, which bent the tubing, which is an Act of GodIt was also unclear if the massive dent on the side and across the roof was caused by a tree limb falling onto the building, which would also be an Act of God The only warranty on the building is a year limited warranty for rust through on the framing assuming user care and maintenance, stated on the orderThe certification of the building is not a guarantee, and snow is an act of GodMr*** called in on 2/5/to see if there was a resolution of the collapsed carport, and was once again told we do not cover Acts of God He stated he was going to pursue the avenue of taking Newmart to courtAccording to the National Weather Service, snow totals in the areas around Barboursville, VA were to inches. Charlottesville, VA recorded inches of snowfall, Ruckersville, VA recorded inches of snowfall, Earleysville, VA recorded inches of snowfall, and inches of recorded snowfall in CrozetThere were also reported roof collapses in Charlottesville, VA on area buildings and barns due to the nearly 20 inches of snow from the stormWe will supply an insurance quote, but we will not replace the building, nor pay for the damage done to their vehicle, as we are not responsible for Acts of God. Certified Buildings meet mph winds and 30lb snow loadHigher wind and snow loads are available by special quoteNewmart builders Incis a manufacturer and distributor of retail metal buildings components for assemblyNewmart Bu ilders is not the contractor nor should we be represented by the customer as the contractor for this purchaseThe customer or their representative should represent themselves as such when applying for permits for assembly within their localityCertified Buildings have a year limited warranty on rust through of framing assuming user care and maintenanceWe are not responsible for permits, covenant searches, restrictions, or acts of God (such as flooding, hail, lightning, wind, ice, snow, earthquakes, etc.) Please contact your local Building inspector or Homeowners Association for informationIt is the customer's responsibility to check with Miss Utility or appl icable service companies for underground obstacles, we will not be responsible for underground lines or any damage that may occurWe are entering your property at your request, therefore we cannot be held responsible for any damagesYour lot must be level for proper assembly, additional fees may be charged for cutting and levelingBalance is due upon deliveryNewmart Builders reserves the right to accept or refuse any orders receivedAll orders received are subject to management approval to insure proper pricing .Non Certified Buildings are under no warrantyNo refunds on process fee after business daysAccepted Credit Cards are MasterCard & Visa 3% Credit Card Fee AppliesBUILDING LENGTHS ARE MEASURED ON ROOF; GROUND LENGTH IS 1' SHORTER

In response to further clarification, it is standard practice in the metal building industry for the customers to obtain their permit. A property owner in ANY state is able to apply for and obtain a permit for work to be done on their property. It is also the property owners responsibility to check on covenants, restrictions, and home owners association rules. The customer is also responsible for checking with Ms Utility to make sure any underground lines and obstacles are clearly marked. As clearly stated on the signed order form, the customer is the contractor. Because we sell buildings up and down the east coast, it would be impossible to obtain a permit for each customer. In New Jersey, according to Uniform Construction Code, for us to have obtained a permit, we would have needed an affidavit from the owner that would grant us authorization, and empower us to pull the permit. Once issued, the permit becomes property of the homeowner, regardless who initially pulled the permit. A property owner can do his or her own work as long as a contractor is involved for plumbing, electrical, HVAC, lead hazard abatement or demolition. So, if the customer is the contractor, and applies for the permit, they would be able to install a carport. We would be a sub-contractor for that customer. As far as the building being blown over, it is our opinion that if it weren’t for the customer altering the building, it would still be standing, whether or not the mobile home anchors were installed. Because the building was altered, any certification would have been void. The customer at no time called in to inquire about adding to the building, or to see if there would by any adverse effects for doing so. Since the customer did pay for the anchors that they did not receive, we are refunding the purchase price for them

Newmart Builders, Inc left a message on both phone numbers available for the customer today 3/21/16 around 3 PM stating we would be out next week to install the sheeting.  Our scheduling department will call by the end of this week with a day and a time for the install.

[A default letter is provided here which indicates your...

acceptance of the business's offer.  If you wish, you may update it before sending it.]Revdex.com:
I have spoken to a representative from Numart Builders in reference to complaint ID [redacted], and he offered a discount of $100.00 and that they will return the week of January 11th to conduct the work. I have accepted this offer with the provision that the work be
conducted on 1/14 or 1/15/16, which was agreed upon.
I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
Regards,[redacted]

We have been in contact with Mr [redacted] today 12/21/15.  He is available two days in January to accept his building, and we will work with him to accommodate his schedule for install.  We look forward to serving him.

We are willing to give [redacted] what she wants.  She has been given a price for the change she initially agreed to.  This was covered with her before installation and she signed for approval as the attached test to.  We will go back at our expense to make the changes at the...

charge stated.    She signed the agreement after installation.  I have [redacted] the agreement.

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I cannot satisfactorily accept the response until the action is completed and the door is installed and the repairs are made to the trim.  The company has put this off for well over a month and is now delaying by two more weeks.  When the new door is installed and the repairs are made I will then be satisfied. 
Regards,
[redacted]

Date Sent: 9/25/2014 10:12:03 AM[redacted] received the product as ordered.  The order was covered with her on two occasions prior to installation.  I have attached the customer contractor agreement which was covered with her prior to installation and initialed by her for installation.  She also signed after installation stating she was satisfied with the end result.    We installed the building as exactly as ordered and written.

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,[redacted]
Our carport should have been installed before Christmas. Our area had NO snow until after the first of the year. The weather did not become a problem until after the carport was already late. The price for the vertical roof was an upgrade we purchased 3 days after ordering the carport, before we had any issues with the company. We were told the $200 off the vertical roof was a new price for the roof so this had nothing to do with our inconvenience. We did receive $100 off after we had waited 11 weeks with no phone calls from the company. And we received another $100 off after the workers did not show up on the date and time they had confirmed with us, again with no phone call. So the company did take $200 off the purchase. However it is now 17 weeks since we ordered the carport and we still cannot use it. I did make a verbal agreement to have the tin replaced when they “where in our area again”. Actually what he said was “I will not make a special trip to your area just to deliver the tin.” I asked for a written agreement on Feb. 5th. I called back after a week and asked for a written agreement again. [redacted] said he would send one out in the mail on Feb 12. We have yet to receive it. [redacted] also promised the new tin the week of Feb 23. No one from the company has called to sced a drop off of this tin. Today is the 27th of Feb. It is now 17  weeks since we ordered the carport. We contacted the dealer who sold us the carport. He has tried to contact the company and they are not returning his phone calls. I do not even want them delivering tin to my house because I would have to take another day off work to be here. I have taken two days of work and wasted a Sat waiting on this company. I can not miss anymore time off work nor should I have too. Plus, the tin they did install was badly scratched, so how do we know the new tin they deliver won’t be in the same condition. All I am asking for is $618.17 to purchase the materials needed to fix the carport correctly from a local company.  I am not even asking for all my money back just the price to cover the new supplies. The company can’t even send a document in the mail. How can we trust they will deliver the tin when the date for delivery has come and gone and we still don’t have it. I can’t rely on this company to do what they say. We have given them plenty of opportunities to make this right and they still have not. They have not accommodated us. The money they gave us off the building doesn’t even cover one day off work. They are the ones that installed the carport wrong, why should we be inconvenienced anymore. They haven’t even called us since the tin was installed incorrectly!
 
Newmart Builders has cost me lots of time and money.
 
Thanks [redacted]

[A default letter is provided here which indicates your acceptance of...

the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: c[redacted].
Regards,[redacted]

We do not provide these free.  They would have been put on if they were listed on the order.,  As stated before we will put the braces on at no charge when we are in the area again.  She is more than welcome to come to our manufacturing facility and pick them up otherwise.  All in the interest of customer service

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID 10416489, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]The company is telling a lie. They never offered me $100.00 the installation manager offered me $150.00 and I would not accept it. Then after I explained all the work involved in removing the damaged landscape timbers and replacing with the new ones. He told me he would send me the $200.00. I have never seen a cent. I do not believe anything this company says because everything they have told me regarding this installation and the unprofessional installers has been a lie. The $200.00 in damages I requested is a fair settlement for the damages.  
Regards,[redacted]