Starbucks Corporation

Revdex.com:I have not gotten any resolution yet, neither I have I heard from Starbucks.Sincerely, [redacted]

This has been escalated to specialists. Customer should receive a follow up contact within the next 1-2 business days.

Thank you for contacting us regarding your experience. A specialist will be contacting you in the next 72 business hours utilizing Starbucks reference number [redacted].

Complaint: [redacted]
I am rejecting this response because: 1. They are not abiding by what was given in writing. 2. They are violating the Privacy Act of canada by refusing to provide all notes and documentation in regards to my account including notes made by employees.
Sincerely,
[redacted]

Thank you for bringing this to our attention. We are so sorry that you have had this experience. A specialist will be reaching out to you shortly to help you resolve this matter.

Please ask customer to verify if she is waiting on a new frother or a new Verismo brewer? If a frother we can send a new one that should arrive at her address within the next 2 weeks. Ref Case ID [redacted]

This has been escalated to the Verismo support specialist team. Customer should receive a response for resolution of issue within 1-2 business days. Ref Case ID [redacted]

Hello,
We will reach out to the customer to resolve the issue. It will be recorded in our internal case # [redacted].
Regards,
Minh L*

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Hello,
We will reach out to the customer for resolution. It will be document in our internal case # [redacted].
Regards,
Minh L*

Complaint: [redacted]I am rejecting this response because:I spoke to Tasha at customer care and she stated that the purchases were made online, so there is...

nothing she can do for me. No compensation offered for my loss and inconvenience . Tasha documented the call and could not help me any further with this claim.Sincerely,[redacted]

A specialist will be reaching out via telephone within the next 72 business hours. Thank you.

Hello,
We contacted the customer on 1/25/2016 and worked out an amicable resolution. It is documented in our case # [redacted]3.
Regards,
Minh L*

Revdex.com:
Starbucks has gone above and beyond what it took to resolve this matter, even providing me the name and contact details for a third party which has stake in the matter. A special thanks to Kurt L[redacted].
 
Thank you.
 
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

I apologize for the delay in follow-up. A second follow-up request has been emailed to the store's district manager and area manager. Customer should hear from one of these field leaders within the next day.

Thank you so much for reaching out. A specialist will be contacting you regarding your experience in the next 72 business hours. Starbucks reference number is [redacted].

Dear Mr. [redacted],
We have received this concern and a specialist will be contacting you within 48 hours to address this matter. Starbucks reference number: [redacted]
Thank you,
Starbucks Coffee Company

[redacted], I am terribly sorry for your experience. I will have someone reach out to you to help shortly. Thank you for your patience and understanding, Kurt L[redacted]Starbucks Coffee

Complaint: [redacted]
I am rejecting this response because:specific details were provided in...

the complaint. Milk Frother was shipped back in January after it stopped working within 2 weeks. Replacement Frother not received although a phone call on Starbucks on 01/19/17 stated a replacement one would be shipped by 01/27/17.
Sincerely,
[redacted]

Thank you for letting us know about your experience. A specialist will be reaching out to you utilizing Starbucks reference number [redacted] within the next three (3) business days.