Starbucks Corporation

Thank you for your submission. A specialist will be looking into your case and will reach out to you within the next 72 business hours. For your reference, your case number is [redacted]. Thank you!

Hello,
We will reach out to the customer for resolution. It will be documented in our case # [redacted].
Regards,
Minh L*

Complaint: [redacted]How about three?  Bluff Street, River Road, Smiths.Had a short but good...

discussion with an employee at the Bluff location.  He told me that corporate stocked the locations based on their sales data.  He also said that they kept track of phone calls when they ran out and they had fielded 200 calls while he was there.  What a ridiculous and horrid waste of customer time--for so many people to expect to come try something that was being advertised to be available for five days and hyped to no end on social media and on the app.  An "overwhelming response" would not run you out stock in one day; that's Starbucks feeding itself its own hype.  An underwhelming amount of forethought to stock your stores would run you out in less than one day.  What a crock.  Your employees outdid you on this one.Regards,
[redacted]

Hi [redacted],
 
I will be in touch shortly.
 
Warm regards,
 
[redacted]

Thank you for your message. A specialist will be in touch within the next 72 business hours.

Dear [redacted],
We have received this concern and a specialist will be contacting you within 48 hours to address this matter.
Thank you,
[redacted]
Starbucks Coffee Company

Complaint: [redacted]
I am rejecting this response because: I contacted Starbucks for...

them to do the right thing.   $50 in compensation for a missed day of work and the pain I endured is unacceptable.  I accepted the amount for the time being because I did not want to argue with a customer service rep who most likely did not have the authority to make any further decisions on the matter.  Would you take $50 to have scalding coffee poured on your hand?   I have spoken to my attorney and will retain legal counsel if I am unable to resolve the issue amicably with Starbucks.  
Sincerely,
[redacted]

Revdex.com:
I have reviewed...

the response made by the business in reference to complaint ID [redacted], and find that this resolution is NOT satisfactory to me. Apparently, they could not even check the history of my purchases and would have to ask me over and over. I responded to the email their customer service directly sent to me.  It seems like if I hadn't filed a complaint here, they wouldn't have answered.
Thanks Revdex.com!
[redacted]

Thank you for reaching out! A Specialist will be contacting you in the next three (3) business days utilizing Starbucks Reference #[redacted].

Complaint: [redacted]I am rejecting this response because:
I received a call today and when I picked up the person hung up.  When I called...

back I was advised I would be given a $30 gift card and that they are just now going to be starting the testing on it.  And, again, I would only be given results if it was determent to my health  
1) I never asked for any gift card as I don't plan to return to Starbucks after being a customer for fifteen years.  I was hesitant to accept it as I don't plan on stepping foot in a starbucks again, especially if you refuse to give me the test results!
2) I don't care whether it is determent to my health or not.  I demand to know the results of the test for piece of mind.
You guys asked me to send the item that was in my beverage to test.  You need to tell your consumer the results of the test regardless of what it is.
Please send me the results of the item that was in my beverage immediately after you test it.
 
Sincerely,
[redacted]

Hello.Yes the owner contacted me and the case was resolved.Thank you!Best,[redacted]

Thank you for your submission. A specialist will be in touch within the next 48 business hours.

We have approved a new replacement check for $99 to be delivered to the [redacted] address. This should arrive by March 2. Due to processing time, this is the fastest we can process/deliver the payment.

Hi [redacted],
 
I can see that district leadership reached out to you the same day that you filed this complaint. Please give us a call at 1-800-starbuck if you have any further questions or concerns.
 
Thank you,
 
[redacted]
Starbucks Coffee Company

Thank you for reaching out regarding your concerns.  Field leadership will reach out to you shortly. Thank you,  Starbucks Customer Care

Complaint: [redacted]
I am rejecting this response because: I'm waiting for the business to reach out to me as was stated in this email.Sincerely,[redacted]

Hello,
We will reach out to the customer for a resolution. It will be documented in our case # [redacted].
Regards,
Minh L*

Complaint: [redacted]
I am rejecting this response because: Hi,According to the resolution I was supposed to be contacted by the business for refund/exchange - "A specialist will contact customer within the next 1-2 business days to offer refund or exchange.” However, I am yet to receive the call and the refund/exchange has not happened. Please consider opening the complaint as it has not been resolved. Thanks [redacted]

Good morning : Coffee maker arrived !!! Thank you for all your assistance !! [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and await a response with a proper resolution.   I've attached a copy...

of my detailed letter with the timeline and details, also similar to the version submitted to the Starbucks Headquarters on February 24, 2017 addressed to Mr. Howard S[redacted], CEO, President and Chairman of the Board.
Sincerely,
[redacted]SUPPORTING DOCUMENTS REDACTED BY Revdex.com[redacted]