Starbucks Corporation

I have reached out to Lisa, explained CEO availability impacted by current leadership transition. I empathized with customer's frustration, assured it is being fully documented and shared with appropriate parties. I also detailed breakdown of refund for order, provided Case ID [redacted] as well as my...

contact information if Lisa wants to reach out with any additional concerns.

Complaint: [redacted]
I am rejecting this response because: Hi,According to the resolution I was supposed to be contacted by the business for refund/exchange - "A specialist will contact customer within the next 1-2 business days to offer refund or exchange.” However, I am yet to receive the call and the refund/exchange has not happened. Please consider opening the complaint as it has not been resolved. Thanks [redacted]

Hello,
We will reach out to the customer for a resolution. It will be documented in our case # [redacted].
Regards,
Minh L*

Hello. Apologies for the confusion with my initial reply. This is to verify that [redacted] will remain in Gold status through Jan. 2019. Please also note that her rewards account is tied to email address [redacted]@nc.rr.com for future reference.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Revdex.com:I have...

reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory as long as I receive a call from Starbucks. As a suggestion, it may be best if the call is from someone other than store.starbucks.com/Tiffany. I have gotten the impression from them that the decision is final without explanation. Thank you very much for the extra assistance.Sincerely, [redacted]

Hello,
We will reach out to the customer to acknowledge that we received the complaint and are working on it. Once we have the result, we will contact the customer for resolution.
Regards,
Minh L*

Complaint: [redacted]I am rejecting this response because: a generic response is not good enough. You wasted my time and money. No good. I'm a full time teacher and my time valuable. Sincerely,[redacted]

A specialist has reached out via email, per the customer's request, utilizing Starbucks reference number [redacted].

I previously filed a complain and...

starbucks called me immediately and "resolved it". However, the CSR gave me a $50 credit on my starbucks account but I still have not received the $41 reimbursement via check as promised. This was stated and recorded on both my voicemail as well as on the phone with the CSR. The woman was extremely helpful, however I have yet to receive the check for the reimbursement for the damage your store caused to my clothes. Below is a copy of the original complaint with the complain ID etc. Please mail me the $41 check asap as promised. Unfortunately If this is not handled, I will be forced to take this to small claims court. thank you Original complaint: Complaint Information Complaint ID: [redacted] Filed with: Revdex.com 1000 Station Drive, Ste. 222 DuPont, WA 98327 Phone: (206) 431-2222 Fax: (206) 431-2211 Email: [email protected] URL: http://Revdex.com.org/northwest Date Filed: 1/2/2017 Consumer Information Name: Mr. [redacted] Address: [redacted] Tr Plainfield, IL 60585 Daytime Phone: [redacted] Evening Phone: [redacted] Fax[redacted] Email: [redacted]@gmail.com Business Information Business Name: Starbucks Corporation Address: Seattle, WA 98134 Phone: (800) 235-2883 Complaint Details I visited Starbucks store #7282 in NYC on 12/26/16. At approx 4:30 pm I was waiting for my drink when the barista went to squirt chocolate syrup and it exploded all over my brother and myself. I have photos of the damage. We both looked at the barista and he just blankly stared at us. Offering no apology and offering nothing to clean up with. I finally asked for something and he handed me 2 dry napkins.. I was left in disbelief. I asked that I be reimbursed since my sweatshirt would need to be dry cleaned at a minimum and thought that I would at least be given some sort of apology and compensation. Instead I was given nothing. I asked for the Manager who then handed me (2) $4 Starbucks cards and still offered no apology. I must admit, considering I spend roughly $2500 a year at Starbucks, I was extremely disappointed in the handling of this. If I was wearing a work suit, the issue would have been much greater. Desired Outcome/Settlement Desired Settlement: Store Credit I am asking for compensation from Starbucks of no less than $150. While I would ask for this to be reimbursed to me, I would be fine with a store credit considering that I spent over $2500 at Starbucks alone in 2016. I am an everyday visitor to the Starbucks in Plainfield IL, and was visiting NYC for the day when this occurred. The dry cleaning of my clothes has run me $47 alone. I am appalled that I receiving no apology, and no sort of care from the employees at this store. I feel this is a more than fair resolution, as small claims court will be the next option, which will result in a greater loss for both parties on both time and monetary damages. I will be glad to provide photos should you request them of what occurred at this starbucks. Thank you Complaint Details Nature of Complaint: Service Issues Date Problem Occured: 12/26/2016 12:00:00 AM Date(s) Complained: 12/26/2016 12:00:00 AM Purchase Date: 12/26/2016 12:00:00 AM Salesperson: None Provided Complaint Details (cont.) Product/Service: Damaged Clothing from store Model #: na Account #: na Order #: na Purchase Price: 150.0000 Payment: In Full Credit Card Disputed Amount:150.0000Please Mail the $41 check as promised from prior complaint. mail to [redacted], [redacted], plainfield, IL 60585 Complaint Information Complaint ID: [redacted] Filed with: Revdex.com 1000 Station Drive, Ste. 222 DuPont, WA 98327 Phone: (206) 431-2222 Fax: (206) 431-2211 Email: [email protected] URL: http://Revdex.com.org/northwest Date Filed: 1/2/2017 Consumer Information Name: Mr. [redacted] Address: [redacted] Plainfield, IL 60585 Daytime Phone: [redacted] Evening Phone: [redacted] Fax: [redacted] Email: [redacted]@gmail.com Business Information Business Name: Starbucks Corporation Address: Seattle, WA 98134 Phone: (800) 235-2883 Complaint Details I visited Starbucks store #7282 in NYC on 12/26/16. At approx 4:30 pm I was waiting for my drink when the barista went to squirt chocolate syrup and it exploded all over my brother and myself. I have photos of the damage. We both looked at the barista and he just blankly stared at us. Offering no apo

Hi [redacted],
 
I am terribly sorry to hear about your Rewards not showing and/or expiring. I have added 600 Stars to your account, this is enough to redeem for 5 free items. I also wanted to make sure that you know that you already had 610 Stars, enough for five free items. Please feel free to...

call me on my direct line if you have any further questions. Direct: [redacted]
 
Warm regards,
 
Kurt

Hello Revdex.com,
 
I am working with this customer via private channels now.
 
Best regards,
 
Kurt

We are looking into this concern and a specialist will be in contact within 3 business days. Starbucks reference number [redacted].

Customer also contacted the Customer Service team on 5/2 and received a $5 refund; details of customer's experience also documented to share with field leaders for the Sunrise Blvd store.

Hello [redacted],
 
I am terribly sorry for the confusion with this issue. I have assigned this issue to one of my top specialists, they will reach out to you urgently.
 
Thank you so very much for your patience. 
 
Warm regards,
 
Kurt l[redacted]
Manager, Customer...

Service
Starbucks Coffee Company

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Complaint: [redacted]I am rejecting this response because: Starbucks stated they left me a voice mail stating human error.  They did not.  I received a couple of voice mails from them and the only thing it stated was to call them  back and gave the reference number.  They never stated anything otherwise.  
Additionally, it makes no sense that you are stating that you cannot test it because it is perishable.  How do you know it is perishable if you didn't test it?  I could not identify it, and the customer service agents I sent the picture to could not identify it, and no one else I sent the picture to could identify it.  So how do you know it is perishable?  If it is perishable you KNOW what it is.  So what is it?
All I have asked from Starbucks from the first place is an answer.  That is all.  An answer.  They have continued to jump around in circles around the issue and answer.  I have asked for nothing else in return, but to know what it was.
First I am told to send the item in for testing, then told I wouldn't receive an answer unless detrimental to my health, then I am told it was never tested, and now I am being told it couldn't be tested yet they know it is perishable.  
It makes absolutely no sense!
And yes, I have only communicated to Starbucks through the Revdex.com and state attorney general because whenever I emailed them, they only responded with to call them.  And when I called them, they just told me they couldn't give me the test results unless detrimental to my health. So please tell me, Starbucks, why I would continue to contact you directly just to receive the same response with no resolution?
Please also tell me, if you know that it is perishable please advise what it is and how you came to the conclusion that it is a perishable item.
Sincerely,[redacted]

Thank you for reaching out. We have just received confirmation that we have been in contact with you regarding your claim and it has been resolved. Thank you again for taking the time to write to us so we could have the opportunity to address your concern.

Customer service has engaged with the customer and she will now receive a card with $125. Customers account has also been reviewed by account protection specialists.

Complaint: [redacted]
I am rejecting this response because: I previously sent a message via their web-site with no reply and that was over 72 hours ago
Sincerely,
[redacted]