Sports Authority

Case: *** RE: *** * ***
***
*** *** Dear
Sir or Madam: This letter is in response to complaint *** filed by *** * *** against www.SportsAuthority.com: a website that *** ** *** *** ** *** *** ***, maintains and operates We apologize for the inconvenience this customer has experienced. A review of Ms*** * *** order indicates she made a return that was received on 12/02/Ms*** * *** was not issued a refundMs*** * *** contacted us after noticing she did not receive her creditWe have processed a full refund for the product Ms*** * *** returnedAll aspects of assistance have been fulfilled and resolved. This is not the standard experience we intend to deliver to our customersThank you for your assistance in this matter and for helping us to expedite the resolution process.Sincerely,*** ***SrManager, CS Operations*** **Emailed to: TSA Corp / Revdex.com Team / Revdex.com Link / V.E /

Initial Business Response /* (1000, 5, 2015/09/02) */
We reached out to the district manager who spoke with the customer directly and resolved the issue with the mis-advertisement
We honored the 40% discount along with the military discountCustomer will be getting jacket in the next couple days
from the store

Case: ***
RE: *** ***
Order number: ***
Dear Sir or
Madam:
This letter is in response to complaint *** filed by *** *** against www.SportsAuthority.com: a website that *** ** *** *** ** *** *** ***, maintains and operates
We apologize for the inconvenience this customer has experienced. A review of Mrs*** *** order indicates a return for a full refund was received on January 7, *** *** stated she never received her refund*** *** called out Customer Service on January 20, to inquire about her credit*** *** refund was processed on January 21, and has gone back to her original form of paymentAll aspects of assistance have been fulfilled and resolved
This is not the standard experience we intend to deliver to our customers. Thank you for your assistance in this matter and for helping us to expedite the resolution process
Sincerely,
*** ***
*** *** ** ***
*** **
Emailed to: TSA Corp / Revdex.com Team / Revdex.com Link / / VE

Complaint: ***
I am rejecting this response because: On April 23, 2016, I received an email from your department with a Sports Authority attachment that in essence states that the Sports Authority District manager has tried to contact "the customer" me via phone and email Further, they state, "no resins from both phone numbers" and that voicemail is not set up to leave a message Next they state email provided is incorrect In their conclusion they state "if the customer wants a call back, please provide the correct number" Curiously this letter has no name or contact information. My belief Is that Sports Authority is attempting to misrepresent the facts in order to have your agency list this complaint as unresolvable due to complaints actions.Please do not dismiss this case because the entirety of sports authority is a report. The truth is I have given correct information and sports authority has been in contact with me on several occasions I will attach all communications I have had with sports authority. In conclusion may I request, if it's within your companies policy or authority to admonish, fine, report sports authority for making a claim to your corporation in order that they may benefit from having a legitimate complaint removed from a corporation whose authority it is to manage legitimate claims.I find it perplexing that Sports authority is attempting to alter the complaint when it's obvious the complainant is available, if the Revdex.com was able to reach me and this is factual because I'm responding why can't sports authority contact me?I would like a representative of the Revdex.com to contact me to discuss this matter *** *** *** *** *** a cell phone, if I don't answer this phone is set up for voicemail please leave a message In addition my email is *** *** and it does work because I received your correspondence.in conclusion please look for the attachments of the correspondences I've had with sports authority thus far If you should not receive the attachments please contact me and I will ensure you get them through whatever means is affective.I am forwarding this letter to sports authority for an explanation. Your complaint form requires a home phone number, along with the *** ways to contact a complaint I hesitate with my landline, for my family it is primarily for Internet access purpose however, the cell phone and email are effective ways to communicate with me Thank you *** *** *** *** ***, ***;
Sincerely,
*** *** *** *** ***

Initial Business Response /* (1000, 6, 2015/12/24) */
Notes from the District Manager about this case
1)The basis of her claim rests on her claiming we called the police on her because she was concealed-carrying a firearmThe store did no such thing and there video evidence that shows
no on picked up the phone to call the policeThe TL that was working with her gave a statement later that he had no idea she was carrying, nor that any police were called
2)When *** and I spoke with her via conference call on the evening of Friday 12/11/15, she requested a Mail Check be sent to herAt that time, I explained this was a longer process than if she would just come into the store for the refundShe refused to come back to the storeAccording to UPS tracking, the mail check was delivered to her residence on 12/19/at approximately 10:am
3)She mentions she "fears for her life" if she were to show up at the store, yet on 12/the day after she filed this complaint, she showed up at the store creating a scene and demanding her money, even though she already knew the mail check process was under way
This issue is now considered resolved
Initial Consumer Rebuttal /* (2000, 8, 2016/01/05) */

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hello, We apologize for the inventory issue for the Healthride H55t treadmillCurrently our on-line team and purchasing department will research the exact inventory of the itemWe will reach out to the customer once we clarify inventory. Our goal is to ensure that you have the best
customer service experience with Sports AuthorityWe want to thank you for your patience and understanding while we resolved this issue. Thank you, ***

Complaint: ***
I am rejecting this response because:I have had no issues with online companies I have placed orders with the current company and twice they were cancelled for items being out of stock I spoke with this company and was told I would be removed from their emails and continue to get then I will be contacting legal aid should this continue as this is harassment I am receiving emails from them to place orders online and I am not allowed to do so according to the guidelines or reasons they are stating I do business with many other companies and have not had any issues I continue to receive packagesfrom many companies with no issues This is the only company that I am unable to shop with I want no further contact and I will not be shopping in their stores either Please remove me from your emails or I will be contacting legal aid as your company is harassing me
Sincerely,
*** ***

Initial Business Response /* (1000, 5, 2015/06/23) */
Email that was sent to Ms***
Hi *** -
My name is *** *** and I am the Manager of Digital Media at Sports AuthorityFirst I want to apologize for the negative experience you had with Sports AuthorityI realize
there has been a delay in folland wanted to get in touch with you as soon as I couldI just tried to get a hold of you via phone, but couldn't get through
I'd love the opportunity to discuss the error you found for one of our Nike Shoe offers on Groupon and find a way to make it right
We would love to offer you a $gift card, so you are able to get the value of the error that you found on GrouponWe are so sorry that this inaccurate offer was on Groupon, and are working with them to make sure that this doesn't happen again
I am happy to discuss this further with youPlease feel free to give me a call at your convenienceIn the meantime, please send me your address so that I can get that gift card in the mail to you as soon as possible
Thanks,
***
Customer did not respondA letter will be sent with the Gift Card

Initial Business Response /* (1000, 10, 2015/06/10) */
Store manager Bill reached out to customer and let him know that we would take care of returning or exchanging that racquet for him here in the storeHe will be in within the next few days

Complaint: ***
I am rejecting this response because: The Sports Authority did contact me but was going to call me backI have been waiting close to weeks for a call back to resolve this without responseI left a message and am still waiting for their response. As of weeks ago they were still advertising the Healthrider on their website that was not available for purchase in any store in the continental US.
Sincerely,
*** ***

Initial Business Response /* (1000, 6, 2015/12/01) */
Case: ***
RE: ***
Dear Sir or Madam:
This letter is in response to complaint *** filed by *** against www.SportsAuthority.com: a website that ***
(previously known as ***), maintains and operates
We apologize for the inconvenience this customer has experiencedA review of *** issue shows she attempted to place an order for the ProForm Performance 300i treadmill which was priced at $A supervisor from our Senior Management Team
Has reached out to the customer to get this issue resolved
This is not the standard experience we intend to deliver to our customersThank you for your assistance in this matter and for helping us to expedite the resolution process
Sincerely,
***
SrManager, CS Operations
***
Emailed to: TSA Corp / Revdex.com Team / Revdex.com Link / / VE

Initial Business Response /* (1000, 5, 2015/07/09) */
Hello,
We apologize for the advertisement sent to you via email. I do see you called on July 7th to be taken off the mailing list. You were placed on the Do Not Contact list but unfortunately that can take up to 3-5 business days for our...

system to completely update. We sent the request to the marketing/email team for an expedited request to have your email removed from the list. They have responded back confirming you have been taken off. Going forward you should not receive any further communication from us.
Please contact us if you have any further issues.
Thank you,
Sports Authority Customer Service Team

Case: [redacted]
RE: [redacted]
[redacted]
TSA 140
Dear Sir or Madam:
This letter is in response to complaint [redacted]filed by [redacted] against www.SportsAuthority.com: a website that [redacted],...

maintains and operates.

We apologize for the inconvenience this customer has experienced. A review of [redacted]. [redacted]'s order indicates her order was cancelled due to the product being out of stock and could not be fulfilled. A supervisor from our Senior Management Team has reached out to [redacted]. [redacted] as the product is now back in stock and we will be able to replace order for the same price [redacted]. [redacted] originally paid. [redacted]. [redacted] advised she had purchased the product at another retailer. As a courtesy and not as an acknowledgment of any wrong doing we have issued [redacted]. [redacted] a $50.00 online gift certificate she may use on a future purchase.

This is not the standard experience we intend to deliver to our customers. Thank you for your assistance in this matter and for helping us to expedite the resolution process.
Sincerely,
[redacted]
Sr. Manager, CS Operations
Enterprise OS
Emailed to: TSA Corp/ Revdex.com Team / Revdex.com Link / 12.29.15 / V.E

Complaint: [redacted]
I am rejecting this response because:  What a useless, generic response.  It doesn't resolve anything to re-hash the story and say the issue was resolved.  My complaint was about ineffective customer service and an obviously useless website thatis a contracted site and not very well connected to the stores itself in terms of inventory.  The true resolution was to find me the shoes I initially ordered, no matter what the cost to your store.  If you say it is backordered, then that means you can provide it.  Period.  Otherwise, your website should say "out of stock."  Yes, I got shoes in a different color and they are OK, but not the color I ordered.
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2015/05/06) */
I reached out to customer via email to see how I could help. Awaiting response.
Initial Consumer Rebuttal /* (3000, 7, 2015/05/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I recieved no email from...

anyone from sports authority?
Final Business Response /* (4000, 9, 2015/05/19) */
I have been in contact with MR. [redacted] via email trying to help with his issue. He is unable to provide a proof of purchase or information regarding his purchase that would help me locate his receipt. We would not be able to make a return or exchange without proof of purchase.

Initial Business Response /* (1000, 5, 2015/07/01) */
July 1, 2015
Case: XXXXXXXX
RE: [redacted]
[redacted]
XXXXXXXXXX

Dear Sir or Madam:
This letter is in response to complaint XXXXXXXX filed by [redacted] against www.SportsAuthority.com: a...

website that GSI Commerce Solutions, Inc. (now known as eBay Enterprises, Inc), maintains and operates.

We apologize for the inconvenience this customer has experienced. A review of Mrs. [redacted]'s order shows she requested a refund due to never receiving her order. A supervisor from our Senior Management Team will be in contact with the customer.

This is not the standard experience we intend to deliver to our customers. Thank you for your assistance in this matter and for helping us to expedite the resolution process.
Sincerely,
[redacted]
Sr. Manager, CS Operations
eBay Enterprise, Inc.
Emailed to: [redacted]
Initial Consumer Rebuttal /* (2000, 9, 2015/07/02) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I finally received a confrontation of my refund and PayPal has been refunded thank you

Case: [redacted]          RE:    [redacted]           TSA 140           4420225816     Dear Sir or Madam:             This letter is in response to complaint [redacted] filed by [redacted] against www.SportsAuthority.com:  a website that [redacted], maintains and operates.                        We apologize for the inconvenience this customer has experienced. A review of Mr. [redacted] order indicates it was cancelled due to the customer being blocked for shopping online. Our orders go through the same review system as a number of other online merchants. Due to some anomaly with Mr. [redacted] orders placed through other merchants his information has been blocked unfortunately. A review indicated difficulty in placing orders as they subsequently are cancelled, delivered with issues, or not delivered at all. The numerous difficulties with delivery and receipt of merchandise preclude any further online shopping. He is more than welcome to shop at our land based stores. All aspects of assistance have been fulfilled and resolved.                           This is not the standard experience we intend to deliver to our customers.  Thank you for your assistance in this matter and for helping us to expedite the resolution process. Sincerely, [redacted] Sr. Manager, CS Operations Enterprise OS Emailed to:  TSA Corp / Revdex.com Team / Revdex.com Link / V.E / 2.11.2016 Tell us why here...

Initial Business Response /* (1000, 6, 2015/11/06) */
We have issued a refund to the customer. We apologize for the delay in responding to the customer.
Initial Consumer Rebuttal /* (2000, 8, 2015/11/09) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2015/10/01) */
October 1, 2015
Case: XXXXXXXX
RE: [redacted]
TSA [redacted]
XXXXXXXXXX
Dear Sir or Madam:
This letter is in response to complaint XXXXXXXX filed by [redacted] against www.SportsAuthority.com: a...

website that GSI Commerce Solutions, Inc. (now known as eBay Enterprises, Inc), maintains and operates.

We apologize for the inconvenience this customer has experienced. A review of Mr. [redacted]'s order indicates he purchased three products which were delivered to the customer. A supervisor from our Senior Management Team has been in contact with the customer to resolve the issue. Mr. [redacted]'s order also indicates he did not receive 10% off of his purchase. As a courtesy and not as an acknowledgment of any wrong doing we have credited the customer 10%.

This is not the standard experience we intend to deliver to our customers. Thank you for your assistance in this matter and for helping us to expedite the resolution process.
Sincerely,
[redacted]
Sr. Manager, CS Operations
eBay Enterprise, Inc.
Emailed to: TSA Corp/ Revdex.com Link / Revdex.com Team / 10.1.2015 / VE