Sports Authority

Case: [redacted] RE: [redacted] TSA Dear Sir or Madam: This letter is in response to complaint [redacted] filed by [redacted] against www.SportsAuthority.com: a website that [redacted] ***, maintains and operates We apologize for the inconvenience this customer has experiencedA review of *** [redacted] 's order indicates her order was cancelled due to the product being out of stock and could not be fulfilledA supervisor from our Senior Management Team has reached out to *** [redacted] as the product is now back in stock and we will be able to replace order for the same price *** [redacted] originally paid*** [redacted] advised she had purchased the product at another retailerAs a courtesy and not as an acknowledgment of any wrong doing we have issued *** [redacted] a $online gift certificate she may use on a future purchase This is not the standard experience we intend to deliver to our customersThank you for your assistance in this matter and for helping us to expedite the resolution process Sincerely, [redacted] SrManager, CS Operations Enterprise OS Emailed to: TSA Corp/ Revdex.com Team / Revdex.com Link / / V.E

Initial Business Response / [redacted] (1000, 5, 2015/06/09) */ June 9, Case: XXXXXXXX RE: [redacted] Dear Sir or Madam: This letter is in response to complaint XXXXXXXX filed by [redacted] against www.sportsauthority.com: a website that eBay Enterprise, Incmaintains and operates We apologize for the inconvenience this customer has experiencedA thorough review of her orders has been conductedThis review indicates difficulty in placing orders as they subsequently are cancelled, delivered with issues, or not delivered at all We have advised the customer that the numerous difficulties with delivery and receipt of merchandise preclude any further online shoppingAny existing orders that she deems undelivered or delivered with issues should be addressed in a claim with the carrier as we are unable to provide any further credits This is not the standard experience we intend to deliver to our customersThank you for your assistance in this matter and for helping us to expedite the resolution process Sincerely, [redacted] SrManager, CS Operations eBay Enterprise, Inc Emailed to: Corp/Revdex.comteam/TM/ Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/06/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) I am not a sheActually I am a heAs you notice there was never any mention of the poor and unprofessional service I received not only from the customer service level but the corporate level as wellShows that they don't care about their customerNot sure about the manufactured statement "numerous difficulties with delivery and receipt of merchandise"This is my very first order to sports authority as this was a purchase for a lady friendCompletely clueless about what their talking about Final Business Response / [redacted] (4000, 11, 2015/07/01) */ July 1, Case: XXXXXXXX RE: [redacted] TSA XXXXXXXXXX Dear Sir or Madam: This letter is in response to complaint XXXXXXXX filed by [redacted] against www.SportsAuthority.com: a website that GSI Commerce Solutions, Inc(now known as eBay Enterprises, Inc), maintains and operates We apologize for the inconvenience this customer has experiencedA review of Mrs [redacted] 's order indicates her order was delivered on Monday, 05/11/at 1:P.M however, [redacted] stated she did not receive her orderAll aspects of assistance have been fulfilled and resolvedWe are unable to process any credit for [redacted] due to the fact A thorough review of [redacted] 's orders have been conductedThis review indicates difficulty in placing orders as they subsequently are cancelled, delivered with issues, or not delivered at all This is not the standard experience we intend to deliver to our customersThank you for your assistance in this matter and for helping us to expedite the resolution process Sincerely, [redacted] SrManager, CS Operations eBay Enterprise, Inc Emailed to: [redacted] Final Consumer Response / [redacted] (4200, 17, 2015/07/08) */ A thorough review of [redacted] 's orders have been conductedThis review indicates difficulty in placing orders as they subsequently are cancelled, delivered with issues, or not delivered at all? This is the very first order I have ever placed with themI have never placed a order prior to thisSo what through review are they talking about? At this time I am also requesting information on this through review they are claiming to have done

Complaint: [redacted] I am rejecting this response because: the voicemail I received and still have simply states I was not forgotten about and that Mercedes would reach out to me on Monday 2/8/to discuss what was decidedNo phone call was received If you have a proposal for me you can call me on the number I have left to discuss I just viewed your current promotions and ironically your offer you mention as your "resolution" to me is nothing more that anyone in the general public can go into any store and get since you are running a 20% off your entire purchase coupon at this timeI am not sure how you feel that is offering me any sort of incentive for all I have endured for the past days and the rudeness your company has shown me When I requested a call back regarding this manner one of your supervisors informed me that would not happenI told her I would file a complaint with the Revdex.com her response to me was "good luck with that" and hung up on meNow I have Sports Authority's attention This is the level of customer service you are allowing your supervisors to provide should be shameful to a company at your level For the record, your advertisement was nationwide on TV, newspaper and internetI called several stores in different states and each time I called the stores told me they did not carry that brand and I asked them to searched to find a store in the US that had it and the ONLY store was in Puerto Rico so your claim of it being and inventory is true and misleading at the same timeYour company ran a campaign that they could not honor That is advertising plain and simple and even though I spoke to representatives in your corporate office mid December you did not take the offer off your website until February when I complained to Mercedes again that you were still advertising the offer I look forward to your reasonable resolution to this mannerPlease ensure that when you contact me you have something better to offer than what anyone in the entire US can walk into one of your stores and receive Sincerely, [redacted]

Initial Business Response / [redacted] */ This item was never shipped because the order was canceledWe have made a refund to him in the same method of payment he used when he made the purchaseHe [redacted] receive Gift Cards for the total of $1, Initial Consumer Rebuttal (The consumer indicated he/she ACCEPTED the response from the business.)

Hello, We contacted the customer regarding the treadmillWe offered 20% off a similar treadmillThe customer declinedI advised the customer to go to the store and find a treadmill she would like and we would work out a discountI have left voice mails and have not heard back from the customerIf the customer has found a treadmill she does have my direct extensionThank you, Mercedes

Initial Business Response / [redacted] (1000, 5, 2015/08/24) */ August 24, Case: XXXXXXXX RE: [redacted] XXXXXXXXXX Dear Sir or Madam: This letter is in response to complaint XXXXXXXX filed by [redacted] against www.SportsAuthority.com: a website that GSI Commerce Solutions, Inc(now known as eBay Enterprises, Inc), maintains and operates We apologize for the inconvenience this customer has experiencedA review of Mr [redacted] order indicates his order was cancelled due to the product he purchased being unavailableA supervisor from our Senior Management Team will be in contact with the customer This is not the standard experience we intend to deliver to our customersThank you for your assistance in this matter and for helping us to expedite the resolution process Sincerely, [redacted] SrManager, CS Operations eBay Enterprise, Inc Emailed to: TSA Corp/ Revdex.comTeam/ Revdex.comLink/ 8/24/15/ VE Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/08/25) */ (The consumer indicated he/she ACCEPTED the response from the business.) I accept this response because I really dont know what else to doI filed the complaint because I wasnt happy with them lying about what they had in stockOh well, they lost a good customer

Initial Business Response / [redacted] (1000, 6, 2015/07/21) */ Hello, We apologize for the confusion on our promotion for the $offOur store manager reached out to the customer and sent him a gift card of $to be picked up at his closest store Thank you Initial Consumer Rebuttal (The consumer indicated he/she ACCEPTED the response from the business.) They called me and gave me a gift card equal to my lossI am grateful that they listened to me and resolved the concern

Complaint: [redacted] I am rejecting this response because: What a useless, generic response It doesn't resolve anything to re-hash the story and say the issue was resolved My complaint was about ineffective customer service and an obviously useless website thatis a contracted site and not very well connected to the stores itself in terms of inventory The true resolution was to find me the shoes I initially ordered, no matter what the cost to your store If you say it is backordered, then that means you can provide it Period Otherwise, your website should say "out of stock." Yes, I got shoes in a different color and they are OK, but not the color I ordered Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 6, 2015/11/06) */ We have issued a refund to the customerWe apologize for the delay in responding to the customer Initial Consumer Rebuttal / [redacted] (2000, 8, 2015/11/09) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Dear Sir or Madam:This letter is in response to complaint xxxx filed by [redacted] against www.SportsAuthority.com: a website that [redacted] *** [redacted] ***), maintains and operates We apologize for the inconvenience this customer has experienced A review of [redacted] *** [redacted] order indicates he originally received a defective basketball system [redacted] was told he may dispose of the defective basketball system and that we will issue a reship for a brand new oneA reship was issued for a brand new basketball system [redacted] contacted us and stated he received a second charge on his accountA supervisor from our Senior Management Team reached out to [redacted] and informed he was not charged a second timeAs a courtesy and not as an acknowledgment of any wrong doing [redacted] was issued a $online gift certificate This is not the standard experience we intend to deliver to our customers Thank you for your assistance in this matter and for helping us to expedite the resolution process

Initial Business Response / [redacted] (1000, 14, 2015/11/11) */ Case: XXXXXXXX RE: [redacted] TSA XXXXXXXXXX Dear Sir or Madam: This letter is in response to complaint XXXXXXXX filed by [redacted] against www.SportsAuthority.com: a website that GSI Commerce Solutions, Inc(now known as eBay Enterprises, Inc), maintains and operates We apologize for the inconvenience this customer has experiencedA review of Mr [redacted] order indicates he paid for expedited shipping however, he did not receive his order on timeAs a courtesy and not as an acknowledgment of any wrong doing we will credit the customer for the shipping charge This is not the standard experience we intend to deliver to our customersThank you for your assistance in this matter and for helping us to expedite the resolution processAll aspects of assistance have been fulfilled and resolved Sincerely, [redacted] SrManager, CS Operations eBay Enterprise, Inc Emailed to: TSA Corp/ Revdex.com Link/ Revdex.com Team / / VE

Initial Business Response / [redacted] (1000, 5, 2015/10/01) */ October 1, Case: XXXXXXXX RE: [redacted] TSA [redacted] XXXXXXXXXX Dear Sir or Madam: This letter is in response to complaint XXXXXXXX filed by [redacted] against www.SportsAuthority.com: a website that GSI Commerce Solutions, Inc(now known as eBay Enterprises, Inc), maintains and operates We apologize for the inconvenience this customer has experiencedA review of Mr [redacted] 's order indicates he purchased three products which were delivered to the customerA supervisor from our Senior Management Team has been in contact with the customer to resolve the issueMr [redacted] 's order also indicates he did not receive 10% off of his purchaseAs a courtesy and not as an acknowledgment of any wrong doing we have credited the customer 10% This is not the standard experience we intend to deliver to our customersThank you for your assistance in this matter and for helping us to expedite the resolution process Sincerely, [redacted] SrManager, CS Operations eBay Enterprise, Inc Emailed to: TSA Corp/ Revdex.com Link / Revdex.com Team / / VE

Initial Business Response / [redacted] (1000, 8, 2015/09/17) */ This is under investigation

Initial Business Response / [redacted] (1000, 6, 2015/07/13) */ July 13, Case: XXXXXXXX RE: [redacted] XXXXXXXXXX Dear Sir or Madam: This letter is in response to complaint XXXXXXXX filed by [redacted] against www.SportsAuthority.com: a website that GSI Commerce Solutions, Inc(now known as eBay Enterprises, Inc), maintains and operates We apologize for the inconvenience this customer has experiencedA review of Mrs [redacted] 's order shows this customer participated in our promotion for a guaranteed to get there by father's day productAs with all promotions, there are numerous stipulations that are reviewed prior to any promotion being honoredThe order did not qualify for the following reasons: All eligible items were marked with a "Guaranteed Delivery" icon Mrs [redacted] 's order was original $however, she received 20% off which brought the final price to $As a courtesy customer was offered and accepted a credit of 30% off her orderThe 30% appeasement took off $which brought Mrs [redacted] 's order to $A supervisor from our Senior Management Team has reached out to the customerAs a courtesy and not as an acknowledgment of any wrong doing we will credit the customer for the item This is not the standard experience we intend to deliver to our customersThank you for your assistance in this matter and for helping us to expedite the resolution process Sincerely, [redacted] SrManager, CS Operations eBay Enterprise, Inc Emailed to: TSACorp/Revdex.comTeam/Revdex.comLink/7/13/15/VE

Initial Business Response / [redacted] (4000, 13, 2015/07/07) */ Below is the email that was sent customer with resolution At ICON Health & Fitness, our goal is to always provide quality products backed by excellent serviceWe apologize for the problems you have experienced, and appreciate your patience as we remedy the situation We have received your product resolution requestIn order to proceed, we will need a few required itemsPlease submit the checked Items [redacted] Serial number [redacted] Purchase Receipt Required documentation can be emailed to [redacted] @iconfitness.com, ***@iconfitness.com or sent by fax to (XXX) XXX-XXXXPlease be sure to include your name, product resolution number from the subject line of this email, and contact informationAll required information must be submitted within ten business days, from the above date, to proceed with your Product Resolution before the request expires Once we receive the required information you will receive an email with your options for a resolution For your convenience, we have included some resources below to help you locate the necessary documentation: Serial Number: The serial number for your product is located on the frame of your productIf you have trouble locating the serial number decal you can view the placement on the cover of your user's manualIf you do not have your user's manual you can download a copy at www.iconservice.com Receipt: If you no longer have your original receipt, try contacting the store where you purchased your product to see if they can provide you with a replacement copyWe have also included contact information for some of our major retailers [redacted] Sears Holdings- [redacted] Sports Authority- We apologize for any inconvenience this may have caused and appreciate your patience and cooperationIf you have any questions, please contact the product resolution office at ***@iconfitness.com or call between the hours of 8am - 5pm MST (XXX) XXX-XXXX Final Consumer Response / [redacted] (4200, 9, 2015/06/30) */ Sports Authority contacted me on 6-23-2015, telling me they won't do anything for meWhere do I go from here, my treadmill is still broke & a tech has been out times since March of & has come out a 4th timeI need ur help [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Case: [redacted] RE: [redacted] [redacted] [redacted] Dear Sir or Madam: This letter is in response to complaint [redacted] filed by [redacted] against www.SportsAuthority.com: a website that [redacted] ***, maintains and operates We apologize for the inconvenience this customer has experienced A review of Mr [redacted] order indicates he received a damaged treadmill and has been trying to return itWe have issued a heavy weight pick up and explained to the Mr [redacted] the freight carrier will contact him to schedule a pick up dateMr [redacted] contacted us and stated he has still not been contactedWe reached out to the freight carrier and were advised they have tried to contact Mr [redacted] multiple times to schedule a pick up dateThe freight carrier has advised us to have Mr [redacted] contact them to set schedule a pick up dateWe have reached out to Mr [redacted] on 2/17/informing him that he will need to contact the freight carrier to schedule a pick up appointment as they are unable to get in contact with himA supervisor from our Senior Management Team has reached out to Mr [redacted] to confirm an appointment has been scheduled for a pick up or that the damaged product has been picked up This is not the standard experience we intend to deliver to our customersThank you for your assistance in this matter and for helping us to expedite the resolution processSincerely, [redacted] SrManager, CS Operations [redacted] Emailed to: TSA Corp / Revdex.com Team / Revdex.com Link / V.E /

Initial Business Response / [redacted] (1000, 5, 2015/08/13) */ August 13, Case: XXXXXXXX RE: [redacted] XXXXXXXXXX Dear Sir or Madam: This letter is in response to complaint XXXXXXXX filed by [redacted] against www.SportsAuthority.com: a website that GSI Commerce Solutions, Inc(now known as eBay Enterprises, Inc), maintains and operates We apologize for the inconvenience this customer has experiencedA review of Mr [redacted] 's order indicates Mr [redacted] order shirts in which two were shipped and delivered and once was cancelled due to being out of stockA supervisor from our Senior Management Team has been in contact with the customer in order to get Mr [redacted] 's issue resolved This is not the standard experience we intend to deliver to our customersThank you for your assistance in this matter and for helping us to expedite the resolution process Sincerely, [redacted] SrManager, CS Operations eBay Enterprise, Inc Emailed to: [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/09/02) */ We reached out to this customer about the advertisement and sent his feedback over to the marketing team and the district managerThe store was able to order the treadmill and have it shipped to his local store at the price that was advertised Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/09/05) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Case: [redacted] RE: [redacted] TSA Dear Sir or Madam: This letter is in response to complaint [redacted] filed by [redacted] against www.SportsAuthority.com: a website that [redacted] ***, maintains and operates We apologize for the inconvenience this customer has experienced A review of Mr [redacted] complaint indicates he contacted our Customer Service support to receive 25% off the ProForm Endurance 520e Elliptical but was deniedA supervisor from our Senior Management Team reached out to Mr [redacted] and advised the reason he was denied 25% off the ProForm Endurance 520e Elliptical was due to the fact the product was excludedA list is provided on our website to view items excluded for promotionsUnfortunately, the list does not include all items; however, other exclusions may apply We make every effort to inform our customers of exclusionsAs a courtesy and not as an acknowledgment of any wrong doing we have approved customer for 25% off an alternate product as the ProForm Endurance Elliptical is currently out of stockAll aspects of assistance have been fulfilled and resolved This is not the standard experience we intend to deliver to our customersThank you for your assistance in this matter and for helping us to expedite the resolution processSincerely, [redacted] SrManager, CS Operations Enterprise OS Emailed to: TSA Corp / Revdex.com Team / Revdex.com Link / V.E /