Sports Authority

Case: [redacted] RE: [redacted] [redacted] Dear Sir or Madam: This letter is in response to complaint [redacted] filed by [redacted] against www.SportsAuthority.com: a website that [redacted] ( [redacted] ***), maintains and operates We apologize for the inconvenience this customer has experienced A review of Mr [redacted] inquiry indicates he wanted to have the Ka-Bar BKBecker Combat Bowie Knife priced matched to [redacted] .comMr [redacted] was informed we do not match to purchasing clubs like ***, ***, or [redacted] , clearance or discount sites like [redacted] .com or marketplace sites like [redacted] or ***We only match Direct competitors, sports stores like [redacted] ***, [redacted] or [redacted] However, as a courtesy and not as an acknowledgment of any wrong doing we have provided this customer with 25% off a future purchase This is not the standard experience we intend to deliver to our customers Thank you for your assistance in this matter and for helping us to expedite the resolution processSincerely, [redacted] SrManager, CS Operations [redacted] Emailed to: TSA Corp / Revdex.com Team / Revdex.com Link / V.E / Tell us why here

Initial Business Response / [redacted] */ It appears that when the credits were completed, it was for the specific item amount, taxes were not includedWe had them provide the total amount of $in Gift Card form overnighted - this was an oversight on the Gift Card team, as well as when the request was put in, as it was a different type of request that didn't calculate taxesHe should be getting a Gift Card for the Tax amount very soon Initial Consumer Rebuttal / [redacted] */ (The consumer indicated he/she DID NOT accept the response from the business.) Still have not receivedSupposedly sent next day delivery on May 15thToday is May 29th and still have not received Final Business Response / [redacted] */ The customer was refunded the tax amount on a Gift Card for the amount of $196.62, he received it 5/and has already been used by customer on a online order Resolved on our side Final Consumer Response / [redacted] */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 12, 2015/11/18) */
We have escalated this with the manufacturer for a technician to service the customer again without charging againWe attempted to locate a receipt & located one for an on-line purchase however, there is no record of an extended care planWe
searched records of stores in her area if a plan was purchased at store level but we were not able to locate that informationThe service company will be contacting the customer

Initial Business Response /* (1000, 5, 2015/09/15) */
September 15,
Case: XXXXXXX
RE: *** ***
TSA ***
XXXXXXXXXX
Dear Sir or Madam:
This letter is in response to complaint XXXXXXX filed by *** *** against www.SportsAuthority.com: a
website that GSI Commerce Solutions, Inc(now known as eBay Enterprises, Inc), maintains and operates
We apologize for the inconvenience this customer has experiencedA review of Mr *** ***'s order indicates part of his order was cancelled due to a pricing errorMr*** used multiple gift cards on his order in which he stated he did not have anymoreWe have sent this customer on 09/11/replacement gift cards with the refunded amount that cancelled off his orderAll aspects of assistance have been fulfilled and resolved
This is not the standard experience we intend to deliver to our customersThank you for your assistance in this matter and for helping us to expedite the resolution process
Sincerely,
*** ***
SrManager, CS Operations
eBay Enterprise, Inc
Emailed to: TSA Corp / Revdex.com Team/ Revdex.com Link / / VE

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Initial Business Response /* (1000, 8, 2015/08/05) */
August 5,
Case: XXXXXXX
RE: *** ***
TSA
XXXXXXXXXX
Dear Sir or Madam:
This letter is in response to complaint XXXXXXX filed by *** *** against www.SportsAuthority.com: a website that GSI
Commerce Solutions, Inc(now known as eBay Enterprises, Inc), maintains and operates
We apologize for the inconvenience this customer has experiencedA review of Mr*** *** order indicates he received the incorrect productA supervisor from our Senior Management Team will be in contact with the customer
This is not the standard experience we intend to deliver to our customersThank you for your assistance in this matter and for helping us to expedite the resolution process
Sincerely,
*** ***
SrManager, CS Operations
eBay Enterprise, Inc
Emailed to: TSACorp/Revdex.comTeam/Revdex.comLink/8/5/15/VE

Initial Business Response /* (1000, 5, 2015/09/30) */
September 30,
Case: XXXXXXXX
RE: *** ***
TSA ***
XXXXXXXXXX
Dear Sir or Madam:
This letter is in response to complaint XXXXXXXX filed by *** *** against www.SportsAuthority.com: a
website that GSI Commerce Solutions, Inc(now known as eBay Enterprises, Inc), maintains and operates
We apologize for the inconvenience this customer has experiencedA review of Mrs*** ***'s order indicates she originally wanted to cancel her order however; we were unable to cancel it in timeMrs*** *** refused delivery and her order was sent back to our returns departmentOn 09/28/we have processed a full refundAll aspects of assistance have been fulfilled and resolved
This is not the standard experience we intend to deliver to our customersThank you for your assistance in this matter and for helping us to expedite the resolution process
Sincerely,
*** ***
SrManager, CS Operations
eBay Enterprise, Inc
Emailed to: TSA Corp / Revdex.com Link / Revdex.com Team / / VE
Initial Consumer Rebuttal /* (2000, 7, 2015/10/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The business has issued a refund

Case: *** *** *** * ***
*** ***
*** Dear Sir or Madam:
This letter is in response to complaint *** filed by *** * *** against www.SportsAuthority.com: a website that *** ** *** *** ** *** *** ***, maintains and operates We apologize for the inconvenience this customer has experienced. A review of Mr*** * *** order indicates he should have received free shipping on his orderMr*** * *** spoke with a Customer Service representative regarding the shipping chargeMr*** * *** was issued a refund for his shipping charge of $Mr*** * *** used a credit/debit card and gift card to purchase the orderThe refund of $went back to the original gift card that was usedHowever, the original gift card has since been devalued for the amount of $The refund in the amount of $has been applied back to Mr*** * *** credit/debit cardAll aspects of assistance have been fulfilled and resolved This is not the standard experience we intend to deliver to our customersThank you for your assistance in this matter and for helping us to expedite the resolution processSincerely, *** *** SrManager, CS Operations *** ** Emailed to: TSA Corp / Revdex.com Team / Revdex.com Link / V.E /

Initial Business Response /* (1000, 8, 2015/10/05) */
October 5,
Case: XXXXXXXX
RE: *** ***
TSA ***
XXXXXXXXXX
Dear Sir or Madam:
This letter is in response to complaint XXXXXXXX filed by *** *** against www.SportsAuthority.com: a website that
GSI Commerce Solutions, Inc(now known as eBay Enterprises, Inc), maintains and operates
We apologize for the inconvenience this customer has experiencedA review of Mr*** *** order indicates his order was cancelled due to a price discrepancy on the *** *** Kayak he attempted to purchaseAn email was sent to the customer explaining this issue and a 25% off promotion for the inconvenience was givenWe will not be able to honor the price originally quoted due to the error in pricing on the website
This is not the standard experience we intend to deliver to our customersThank you for your assistance in this matter and for helping us to expedite the resolution process
Sincerely,
*** ***
SrManager, CS Operations
eBay Enterprise, Inc
Emailed to: TSA Corp / Revdex.com Team / Revdex.com Link / / VE

Initial Business Response /* (1000, 6, 2015/11/19) */
November 19,
Case: XXXXXXXX
RE: *** ***
TSA ***
XXXXXXXXXX
Dear Sir or Madam:
This letter is in response to complaint XXXXXXXX filed by *** *** against www.Sportsauthority.com:
a website that *** *** *** *** (now known as *** *** *** maintains and operates
We apologize for the inconvenience this customer has experiencedA review of *** *** ***'s order indicates his order was cancelled as *** *** *** has been flagged in our system due to him claiming nonreceipt on multiple ordersHowever, at this time we have removed *** *** *** block from our system and he is eligible to replace his order
This is not the standard experience we intend to deliver to our customersThank you for your assistance in this matter and for helping us to expedite the resolution process
Sincerely,
*** ***
SrManager, CS Operations
*** *** ***
Emailed to: TSACorp / Revdex.comTeam / Revdex.comLink / / VE
Initial Consumer Rebuttal /* (3000, 8, 2015/11/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
To Whom It May Concern;
*** *** comment about me is 100% inaccurateI was told when I called Sports Authority that I live in a poor neighborhood and Sports Authority does not deliver to such areasI spoke with *** *** VP of Customer Service & Marketing about such vile statements that have been made about me*** *** never bother to contact me in any mannerI expect a full apology for their comments of defamation and for their consistent lies
Final Business Response /* (1000, 16, 2015/12/16) */
This case is considered closed on our end

Case: *** RE: *** *** *** TSA
140 Dear Sir or Madam: This letter is in response to complaint *** filed by *** *** against www.SportsAuthority.com: a website that *** ** *** *** ** *** *** ***, maintains and operates We apologize for the inconvenience this customer has experienced. A review of Mr*** *** order indicates his order did not ship out until 02/05/A confirmation email was sent out to Mr*** *** as well as other customers regarding the delayThis delay confirmation email provided each customer with 20% off a future purchase due to the inconvenienceAll aspects of assistance have been fulfilled and resolved This is not the standard experience we intend to deliver to our customers. Thank you for your assistance in this matter and for helping us to expedite the resolution processSincerely, *** *** SrManager, CS Operations Enterprise OS Emailed to: TSA Corp / Revdex.com Team / Revdex.com Link / V.E / Tell us why here

Initial Business Response /* (1000, 13, 2015/10/06) */
Customer was called by Asset Protection about this issue.issue*** *** told Sports Authority AP team he was called by a "Sports Authority rep." he gave his gift card number to that person over the phoneOur AP team told him that is not
our practice, we do not make out bound calls asking for gift card numbersCustomer Service Manager called *** and told him we are not responsible for the theft or fraud reimbursement*** understood that we could not reimburse due to those reasons and the issue was closed
Sports Authority continues to improve our processes and will consider this issue in the future
Initial Consumer Rebuttal /* (3000, 15, 2015/10/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Firstly I never gave anyone my gift card number over the phone, I was asked to type it inThe person on the other end had a device that decided the numbers based on the dial tone
Additionally there has been a break in the case since which makes this much more frustratingThe Milpitas police department officer *** *** badge number *** went to the location and after reviewing the security cameras and associated transaction noticed the con artist purchasing Fitbit watches with fake gift cardsThe officer then traced those transactions via the help of the sports authority team in Milpitas and found the guy then went to a different sports authority and returned the watches for legitimate sports authority gift cardsThe officer and the store manager then looked up the gift cards which had a remaining balance of approximately $They cancelled those cards, drained the money and the officer advised me they Agreed to send me a gift card and gave them my address, which drops my case to a petty case since the remaining value is less than $
It has now been over months and Sports Authority has not sent my gift cardsI contacted both Assett Protection and the Milpitas store several times and have been advised they are looking into it but never get returned calls from Assett protectionMilpitas acknowledged their knowledge of the officer finding what he found, but mentioned they are unable to process gift cards from their location for a situation like this, and sports authority Denver never returns my calls
Essentially the con-artist now has less than $of my money, and Sports Authority has $550!
For the record, the case number at the Milpitas Police Department is XX-XXXXXX
Final Business Response /* (4000, 17, 2015/10/27) */
After his gift cards were redeemed, sales audit does show that someone came in and returned the purchase made originally, receiving new merchandise credits but the merchandise credits are then redeemed online
This case is considered closed on Sports Authority's side

Complaint: ***
I am rejecting this response because: I never received the previously mentioned emailHowever, I do not believe offering a discount on a future purchase alleviates the level of service received on the current order.
Sincerely,
*** ***

Initial Business Response /* (1000, 10, 2015/09/30) */
Our store manager has reached out to the customer and offered the discount of $
Initial Consumer Rebuttal /* (2000, 12, 2015/10/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 8, 2015/09/14) */
September 14,
Case: XXXXXXXX
RE: *** ***
TSA ***
XXXXXXXXXX
Dear Sir or Madam:
This letter is in response to complaint XXXXXXXX filed by *** *** against www.SportsAuthority.com: a website that
GSI Commerce Solutions, Inc(now known as eBay Enterprises, Inc), maintains and operates
We apologize for the inconvenience this customer has experiencedA review of Mr*** ***'s order indicates the Babolat drive Z mid tennis racquet he purchased did not come with a racquet coverAs a courtesy and not as an acknowledgment of any wrong doing we have issued a credit so Mr*** *** may purchase a racquet coverAll aspects of assistance have been fulfilled and resolved
This is not the standard experience we intend to deliver to our customersThank you for your assistance in this matter and for helping us to expedite the resolution process
Sincerely,
*** ***
SrManager, CS Operations
eBay Enterprise, Inc
Emailed to: TSA Corp/ Revdex.com Team / Revdex.comLink / 9/14// VE

Hello, District Manager has tried contacting customer via phone and emailNo response from both phone numbers and voicemail not set up to leave a messageEmail provided is incorrect, tried it without the WWW at the beginning, but have yet to receive a response, so we have no way of
knowing if it is correct. What is listed under email address currently bounces back as undeliverable. If customer wants a call back, please provide the correct information. Thank you,

Initial Business Response /* (1000, 10, 2015/09/17) */
We will re grip the racket for the customer
Training also for the Manager who took the racket inThey should have noticed it PRIOR to taking it in so this would not have been in question
Initial Consumer Rebuttal /* (3000, 12,
2015/09/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Due to I used it days a week I had it repaired immediatley
I will except credit for other merchandise
The manager basically called me a lire because she
Was positive it wasn't in that shape
Even though I was playing with the racquet minutes
PriorMaybe she should have training on customer
Relations
Final Business Response /* (4000, 14, 2015/10/06) */
The District Manager reached out to the customerAfter the customer gets back from vacation he will bring his racquet in to be fixedFurther training has been prompted at the store
Final Consumer Response /* (2000, 16, 2015/10/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Case: ***RE: *** * *** 4416174035 TSA 140Dear Sir or Madam: This letter is in response to complaint
*** filed by *** * *** against www.SportsAuthority.com: a website that *** ** *** *** ** *** *** ***, maintains and operates We apologize for the inconvenience this customer has experienced. A review of Mr*** * *** order indicates he made a return that was received on 02/01/however, the refund was never processedMr*** * *** contacted a Customer Service representative on 02/15/and a credit request was issuedCustomer was issued a full refund as of 02/18/All aspects of assistance have been fulfilled and resolved. This is not the standard experience we intend to deliver to our customers. Thank you for your assistance in this matter and for helping us to expedite the resolution process.Sincerely,*** ***SrManager, CS OperationsEnterprise OSEmailed to: TSA Corp / Revdex.com Team / Revdex.com Link / V.E /

Initial Business Response /* (1000, 5, 2015/07/01) */
July 1,
Case: XXXXXXXX
RE: *** ***
*** ***
XXXXXXXXXX
Dear Sir or Madam:
This letter is in response to complaint XXXXXXXX filed by *** *** against www.SportsAuthority.com: a website
that GSI Commerce Solutions, Inc(now known as eBay Enterprises, Inc), maintains and operates
We apologize for the inconvenience this customer has experiencedA review of Mrs*** ***'s order indicates her order was delivered and signed for on 06/27/A supervisor from our Senior Management Team has contacted the customer
This is not the standard experience we intend to deliver to our customersThank you for your assistance in this matter and for helping us to expedite the resolution process
Sincerely,
*** ***
SrManager, CS Operations
eBay Enterprise, Inc
Emailed to: TSACorp/Revdex.comTeam/Revdex.comLink/7/1/

Case: ***
RE: *** ***
***
TSA
Dear Sir or Madam:
This letter is in response to complaint *** filed by *** *** against www.SportsAuthority.com: a website that *** ** *** *** ** *** *** ***, maintains
and operates
We apologize for the inconvenience this customer has experiencedA review of *** *** order indicates he had not been contacted by the freight carrier to schedule an appointment for delivery of his orderA supervisor from our Senior Management Team has reached out to the customerThe freight has contacted customer and scheduled a delivery for 01/7/All aspects of assistance have been fulfilled and resolved
This is not the standard experience we intend to deliver to our customersThank you for your assistance in this matter and for helping us to expedite the resolution process
Sincerely,
*** ***
SrManager, CS Operations
*** **
Emailed to: TSA Corp / Revdex.com Team / Revdex.com Link / V.E /
Complaint Response Date bumped because: Holiday