Spirit Delivery & Distribution

We are still investigation this claim to determine if we are liable for the damages.

Complaint: [redacted]
I am rejecting this response because:I did not sign that form,  my sister did and she said that there was nothing filled in on it.  She was told to sign it because they had delivered the washer.They ran the washer for a few minutes, using up the water in the hot water tank, then they turned it off saying everything was good and they left.I didn't know there was a problem until about 30 minutes after they left when the neighbor ( I live in a duplex ) came over and said she had no waterthat was when I realized I also had no water.I just sent a copy of all of the paperwork that I have to the Revdex.com of Akron Ohio.  Enclosed in that is a copy of that page with nothing signed are checkedoff.  I sent it regular mail.  Do you want me to send you a copy also or can you get it from them ?
Regards,
[redacted]

My apologies for not responding sooner. A check was received from Spirit Delivery  in the amount agreed upon. Thank you for your assistance. It is truly appreciated.
Revdex.com:
I have reviewed the response...

made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I have already tried dealing with her and got no where, she dosent return calls. This will be my last attempt to resolve this issue before taking further action
Regards,
[redacted]

We are standing by our denial, no reimbursement will be issue. the customer didn't have a clear path for the delivery team to remove the existing furniture thru the home into the garage so the delivery team advise the claimant and claimant became irate and pushed the delivery team out the door and...

closed the door on the one of the delivery person arm. the delivery person pushed the door to removed his arm. no reimbursement

we have spoke with the claimant and claimant is working on getting a second estimates for the repairs at this time.

Complaint: [redacted]
I am rejecting this response because: The first pair of servicemen that came after we originally found the leak told us that the hoses were incorrectly installed and showed...

that they were leaking. That had nothing to do with the valves. The valves weren't mentioned until the original installer came back, unscheduled and without a partner and damaged the valves by overtightening. If the service notes don't reflect this, then they've done a good job of covering up the botched installation.
Regards,
[redacted]

We are standing by our denial.

this claim was deny to the customer. this was a plumber issue not an installation issue. claimant signed release of all claims.

This claims is still under investigation We just recvd. the paperwork from claimant and we are investigation before we determine liability at this time.

no response from some delivery issues at this time

Complaint: [redacted]
I am rejecting this response because:
They installed it incorrectly and because of that I had to call the plumber.  I would like reimbursed...

for the plumbing bill because if they had installed it correctly I would have not needed the plumber at all.
Regards,
[redacted]

We will reach out to the claimant again and request an estimate for the damage.  We didn't rcvd. the attached information  and the attachments doesn't provide estimate for the damages.  Once we get the estimate for the damage we will try to resolve the claim a.s.a.p. ?

We are in the process of issuing check to claimant in the amount of $100.00

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in...

reference to complaint ID [redacted], and find that this resolution is satisfactory to me. The item was finally delivered after having to file the complaint and making the company aware of the filing. It should not have to take all of that for the problem to of been resolved! I will not ever be ordering again from [redacted] due to the fact that they use this shipping company for my area. 
Regards,
[redacted]

We are very sorry for the incovience due to the delivery issues

This claim is being handling by the insurance carrier : [redacted] , adjuster name: [redacted], phone number [redacted], claim number: [redacted] and the adjuster is trying to work with claimant in regards to settling it.  thanks

We are standing by our denial as per the delivery team the damages were not caused by them. claimant signed release no damages to the property.

Complaint: [redacted]
I am rejecting this response because:
Once we receive payment, I will accept. It has been a month with this issue, and still nothing 
Regards,
[redacted]

We are very sorry for the incovience