Revdex.com: This message does not display my information and does seem to be intended for me I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]
January 13, [redacted] ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms***:We have received your letter regarding [redacted] ’s concerns about his online purchase.We apologize for any inconvenience Mr [redacted] encounteredOur records indicate that the order has been returnedThe refund was processed on 01/10/Please allow to business days for the funds to be reflected on the account.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D [redacted] ***Executive Team
May 13, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted] I have received your letter regarding [redacted] concerns about her refrigerator.I apologize for any inconvenience [redacted] *** experiencedWe regret that given the length of time that has passed since the purchase, we are unable to authorize a return or a refundOur representative contacted the service plan administrator and was informed that the part needed for the repair was deliveredIf [redacted] has any questions, Warrantech can be reached at [redacted] .We appreciate having the opportunity to answer the complaintSincerely,Ryan [redacted] Executive Team
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this response is satisfactory to me Regards, [redacted] ***
May 5, 2016Peggy Richardson Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted] :I have received your letter regarding [redacted] concerns about the exchange.I apologize for any inconvenience [redacted] experienced We processed a refund of $to reimburse her for the price difference between the range modelsI am sorry for the delay.We appreciate having the opportunity to answer the complaintSincerely,Ryan [redacted] Executive Team
December 6, [redacted] ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms***:We have received your letter regarding [redacted] ’s concerns about his store creditWe have processed a credit of $He can visit his local store and reference [redacted] to reselect.We apologize for any inconvenience Mr [redacted] encountered.We appreciate the opportunity to address the complaintSincerely,Stephanie D [redacted] ***Executive Team
September 10, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear [redacted] :I have received your letter regarding [redacted] ***’s concerns about her refrigerator.I apologize for any inconvenience [redacted] *** experiencedOur records indicate that the service plan she purchased is administered through WarantechIt is our understanding that a representative from the administrator attempted to contact herIf she still needs assistance, they can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaintSincerely,James TMc***Director, Service OperationsJTM/rlb
[redacted] Revdex.com, Inc NDelaware Street # Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms***: I have received your letter regarding [redacted] delivery issue We apologize for any inconvenience Mr [redacted] may have experiencedAfter contacting the store and confirming stock, Mr [redacted] was contacted and informed the television was available for immediate pick up We appreciate having the opportunity to answer the complaint Sincerely, Whitney E***
December 11, 2015RE: [redacted] ) Dear [redacted] :I have received your letter regarding [redacted] concerns about her washer.I apologize for any inconvenience [redacted] experiencedOur records indicate that the service plan administrator authorized a store credit for the replacement of the washerIf she still needs assistance, she can visit the store and refer to invoice [redacted] .We appreciate having the opportunity to answer the complaintSincerely,Diane ***Communications DepartmentDM/rlb
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below Thanks for working on my behalf with HH gregg The settlement they offered me is a prorated refund of the extended warranty which amounts to a few dollars only That offer is NOT acceptable I will not accept their offer and void any other actions I may have to persue this matter in a Court Of Law Thank You, [redacted] *
October 12, [redacted] Revdex.com, Inc NDelaware Street # Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms***: I have received your letter regarding [redacted] Customer service issue We apologize for the inconvenience Ms [redacted] experienced when trying to place an online orderI was able to speak with Ms [redacted] and inform her that both gift cards are valid, and available to make a purchase, however she did decline We appreciate having the opportunity to answer the complaint Sincerely, Whitney E***
October 14, [redacted] Revdex.com, IncNDelaware Street #Indianapolis, IN RE: [redacted] (Case ID: [redacted] ) Dear Ms [redacted] : I have received your letter regarding [redacted] ’s concern about the appliance purchaseI apologize for any frustration Mr [redacted] has experienced We have reached out to our local store that is aware of the dishwasher handle not fittingOur local store will be contacting Mr [redacted] to schedule a service call as soon as possibleWe ask the Mr [redacted] contact us directly if our local store has not contacted him We value our customers and appreciate the opportunity to answer the complaint Sincerely, Z.AN [redacted] Executive Desk
January 20, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms [redacted] :I have received your letter regarding [redacted] ***’s concerns about the order.I apologize for any inconvenience [redacted] experiencedOur records indicate that the order was refunded through a credit card chargebackWe appreciate having the opportunity to answer the complaintSincerely,Ryan MontgomeryExecutive Team
April 7, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear Ms [redacted] :I have received your letter regarding [redacted] ’s concerns about her order.I apologize for any inconvenience Ms [redacted] experienced It is my understanding that our store personnel contacted her to assist with scheduling a delivery for the refrigeratorIf she has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaintSincerely,Ryan M [redacted] Executive Team
November 2, [redacted] Revdex.com, Inc NDelaware Street # Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms***: I have received your letter regarding ***’s rewards card The address has been updated and another card in the processing chargeThe processing time along with mailing can take up to daysThe tracking (confirmation) number verifying Ms [redacted] rewards card is [redacted] We appreciate having the opportunity to answer the complaint Sincerely, Whitney E [redacted] Customer Relations Department
[redacted] *** Revdex.com, Inc NDelaware Street # Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms***: I have received your letter regarding [redacted] ’s TV repairI apologize for any frustration [redacted] may have experiencedAfter contacting the warranty administrator, Warrantech, on Ms [redacted] ’s behalf, it has been determined that the servicer denies the claim due to the damage existing before the unit was sent for repairAfter reviewing photos of the unit before shipping, we are unable to over-turn the administrator’s decisionAttached is a warranty cancellation form that Ms [redacted] can fill out to recover a pro-rated refund of her service plan costWarrantech can be reached at 877-456-We appreciate having the opportunity to answer the complaint Sincerely, Z.AN [redacted] Executive Team Enclosure
December 20, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] ) Dear Ms***:I have received your letter regarding [redacted] ’s concerns about her order.I apologize for any inconvenience Ms [redacted] experienced Our records indicate that the delivery is scheduled for todayIf she has any questions, our call center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaintSincerely,Ryan M [redacted] Executive Desk
November 18, [redacted] Revdex.com, IncNDelaware Street #Indianapolis, IN RE: [redacted] (Case ID: [redacted] ) Dear Ms [redacted] : I have received your letter regarding [redacted] ’s concern about her range repairI apologize for any frustration Ms [redacted] has experienced The warranty administrator Warrentech, issued a credit that was used by hhgregg to give Ms [redacted] a store creditThe credit was used for delivering a new replacement range that was completed on 11/15/under invoice [redacted] We ask that Ms [redacted] call us if she has any questions or concerns about her new range We value our customers and appreciate the opportunity to answer the complaint Sincerely, Z.AN [redacted] Executive Team
September 26, [redacted] Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms [redacted] :We have received your letter regarding [redacted] ’s concern regarding his dishwasher.We apologize for any inconvenience Mr [redacted] encounteredOur records indicate that the return was completed on 09/25/His account should reflect the refund within to business daysWe appreciate the opportunity to address the complaintSincerely,Stephanie D [redacted] ***Executive Team
January 13, [redacted] Revdex.com, Inc NDelaware Street # Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms***: I have received your letter regarding [redacted] customer service issue We apologize for the inconvenience Ms [redacted] may have experiencedI have reached out to the delivery manager Devin M [redacted] and he has issued Ms [redacted] an exchangeThe confirmation for the exchange is [redacted] MrM [redacted] will reach out to Ms [redacted] to provide more information regarding the exchange and delivery We appreciate having the opportunity to answer the complaint Sincerely, Whitney E***
Revdex.com: This message does not display my information and does seem to be intended for me I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]
January 13, [redacted] ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms***:We have received your letter regarding [redacted] ’s concerns about his online purchase.We apologize for any inconvenience Mr [redacted] encounteredOur records indicate that the order has been returnedThe refund was processed on 01/10/Please allow to business days for the funds to be reflected on the account.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D [redacted] ***Executive Team
May 13, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted] I have received your letter regarding [redacted] concerns about her refrigerator.I apologize for any inconvenience [redacted] *** experiencedWe regret that given the length of time that has passed since the purchase, we are unable to authorize a return or a refundOur representative contacted the service plan administrator and was informed that the part needed for the repair was deliveredIf [redacted] has any questions, Warrantech can be reached at [redacted] .We appreciate having the opportunity to answer the complaintSincerely,Ryan [redacted] Executive Team
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this response is satisfactory to me Regards, [redacted] ***
May 5, 2016Peggy Richardson Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted] :I have received your letter regarding [redacted] concerns about the exchange.I apologize for any inconvenience [redacted] experienced We processed a refund of $to reimburse her for the price difference between the range modelsI am sorry for the delay.We appreciate having the opportunity to answer the complaintSincerely,Ryan [redacted] Executive Team
December 6, [redacted] ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms***:We have received your letter regarding [redacted] ’s concerns about his store creditWe have processed a credit of $He can visit his local store and reference [redacted] to reselect.We apologize for any inconvenience Mr [redacted] encountered.We appreciate the opportunity to address the complaintSincerely,Stephanie D [redacted] ***Executive Team
September 10, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear [redacted] :I have received your letter regarding [redacted] ***’s concerns about her refrigerator.I apologize for any inconvenience [redacted] *** experiencedOur records indicate that the service plan she purchased is administered through WarantechIt is our understanding that a representative from the administrator attempted to contact herIf she still needs assistance, they can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaintSincerely,James TMc***Director, Service OperationsJTM/rlb
[redacted] Revdex.com, Inc NDelaware Street # Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms***: I have received your letter regarding [redacted] delivery issue We apologize for any inconvenience Mr [redacted] may have experiencedAfter contacting the store and confirming stock, Mr [redacted] was contacted and informed the television was available for immediate pick up We appreciate having the opportunity to answer the complaint Sincerely, Whitney E***
December 11, 2015RE: [redacted] ) Dear [redacted] :I have received your letter regarding [redacted] concerns about her washer.I apologize for any inconvenience [redacted] experiencedOur records indicate that the service plan administrator authorized a store credit for the replacement of the washerIf she still needs assistance, she can visit the store and refer to invoice [redacted] .We appreciate having the opportunity to answer the complaintSincerely,Diane ***Communications DepartmentDM/rlb
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below Thanks for working on my behalf with HH gregg The settlement they offered me is a prorated refund of the extended warranty which amounts to a few dollars only That offer is NOT acceptable I will not accept their offer and void any other actions I may have to persue this matter in a Court Of Law Thank You, [redacted] *
October 12, [redacted] Revdex.com, Inc NDelaware Street # Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms***: I have received your letter regarding [redacted] Customer service issue We apologize for the inconvenience Ms [redacted] experienced when trying to place an online orderI was able to speak with Ms [redacted] and inform her that both gift cards are valid, and available to make a purchase, however she did decline We appreciate having the opportunity to answer the complaint Sincerely, Whitney E***
October 14, [redacted] Revdex.com, IncNDelaware Street #Indianapolis, IN RE: [redacted] (Case ID: [redacted] ) Dear Ms [redacted] : I have received your letter regarding [redacted] ’s concern about the appliance purchaseI apologize for any frustration Mr [redacted] has experienced We have reached out to our local store that is aware of the dishwasher handle not fittingOur local store will be contacting Mr [redacted] to schedule a service call as soon as possibleWe ask the Mr [redacted] contact us directly if our local store has not contacted him We value our customers and appreciate the opportunity to answer the complaint Sincerely, Z.AN [redacted] Executive Desk
January 20, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms [redacted] :I have received your letter regarding [redacted] ***’s concerns about the order.I apologize for any inconvenience [redacted] experiencedOur records indicate that the order was refunded through a credit card chargebackWe appreciate having the opportunity to answer the complaintSincerely,Ryan MontgomeryExecutive Team
April 7, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear Ms [redacted] :I have received your letter regarding [redacted] ’s concerns about her order.I apologize for any inconvenience Ms [redacted] experienced It is my understanding that our store personnel contacted her to assist with scheduling a delivery for the refrigeratorIf she has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaintSincerely,Ryan M [redacted] Executive Team
November 2, [redacted] Revdex.com, Inc NDelaware Street # Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms***: I have received your letter regarding ***’s rewards card The address has been updated and another card in the processing chargeThe processing time along with mailing can take up to daysThe tracking (confirmation) number verifying Ms [redacted] rewards card is [redacted] We appreciate having the opportunity to answer the complaint Sincerely, Whitney E [redacted] Customer Relations Department
[redacted] *** Revdex.com, Inc NDelaware Street # Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms***: I have received your letter regarding [redacted] ’s TV repairI apologize for any frustration [redacted] may have experiencedAfter contacting the warranty administrator, Warrantech, on Ms [redacted] ’s behalf, it has been determined that the servicer denies the claim due to the damage existing before the unit was sent for repairAfter reviewing photos of the unit before shipping, we are unable to over-turn the administrator’s decisionAttached is a warranty cancellation form that Ms [redacted] can fill out to recover a pro-rated refund of her service plan costWarrantech can be reached at 877-456-We appreciate having the opportunity to answer the complaint Sincerely, Z.AN [redacted] Executive Team Enclosure
December 20, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] ) Dear Ms***:I have received your letter regarding [redacted] ’s concerns about her order.I apologize for any inconvenience Ms [redacted] experienced Our records indicate that the delivery is scheduled for todayIf she has any questions, our call center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaintSincerely,Ryan M [redacted] Executive Desk
November 18, [redacted] Revdex.com, IncNDelaware Street #Indianapolis, IN RE: [redacted] (Case ID: [redacted] ) Dear Ms [redacted] : I have received your letter regarding [redacted] ’s concern about her range repairI apologize for any frustration Ms [redacted] has experienced The warranty administrator Warrentech, issued a credit that was used by hhgregg to give Ms [redacted] a store creditThe credit was used for delivering a new replacement range that was completed on 11/15/under invoice [redacted] We ask that Ms [redacted] call us if she has any questions or concerns about her new range We value our customers and appreciate the opportunity to answer the complaint Sincerely, Z.AN [redacted] Executive Team
September 26, [redacted] Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms [redacted] :We have received your letter regarding [redacted] ’s concern regarding his dishwasher.We apologize for any inconvenience Mr [redacted] encounteredOur records indicate that the return was completed on 09/25/His account should reflect the refund within to business daysWe appreciate the opportunity to address the complaintSincerely,Stephanie D [redacted] ***Executive Team
January 13, [redacted] Revdex.com, Inc NDelaware Street # Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms***: I have received your letter regarding [redacted] customer service issue We apologize for the inconvenience Ms [redacted] may have experiencedI have reached out to the delivery manager Devin M [redacted] and he has issued Ms [redacted] an exchangeThe confirmation for the exchange is [redacted] MrM [redacted] will reach out to Ms [redacted] to provide more information regarding the exchange and delivery We appreciate having the opportunity to answer the complaint Sincerely, Whitney E***