January 12, [redacted] ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms***:We have received your letter regarding [redacted] ’s concern about his purchase.We apologize for any inconvenience Mr [redacted] has experiencedHis feedback is very important to us and has been forwarded to the appropriate personnel to address and prevent it from happening in the futureAs previously stated, the order was cancelled and refunded on 12/12/We appreciate the opportunity to address the complaint.Sincerely,Stephanie D [redacted] ***Executive Team
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me However, I am only doing this because further pursuit of the matter will take time and energy I do not haveThe clear intent of the warranty was not honored and I ask that the Revdex.com look into this further to prevent future hhgregg customers from the same dishonest business practices.The warranty promises a replacement dishwasher if the same issue cannot be repaired after three attemptsThey attempted to fix the same issue three times before finally diagnosing the problem (a broken pump)There was a fourth visit made to replace the pump, and I had requested a fifth service call for the same issueWarrantech never sent out a repair person and didn't bother to even contact me to say why until I called again two weeks later.The reason the warranty was canceled was because Warrentech had spent more on the repair of the dishwasher than its value (a condition found in the fine print) but the only reason the repair costs were so high was because they continued to send repair technicians who could not fix the problem until the fourth visit and this fix (a new pump) only lasted for two months.hhgregg is saying that they are powerless in the matter and must accept Warrentech's decision not to honor the warranty; this is a poor excuse since hhgregg is responsible for choosing their vendor and the language of their contracts and can certainly pressure Warrantech to honor their warranty in all cases or choose another vendor who willRegards, [redacted] ***
January 25, [redacted] Revdex.com, Inc NDelaware Street # Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms***: I have received your letter regarding [redacted] customer service issue We apologize for the inconvenience and frustration Ms [redacted] may have experiencedUnfortunately I am not able to locate any information regarding a purchase under the number on file or [redacted] All attempts to reach Ms [redacted] are been unsuccessfulFor better assistants we ask that Ms [redacted] provides us with the invoice number1-866-974- We appreciate having the opportunity to answer the complaint Sincerely, Whitney E***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and accept that company is refusing to honor the promise made by their associate Regards, [redacted] ***
July 14, [redacted] Revdex.com, IncNDelaware Street #Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms [redacted] : I have received your letter regarding [redacted] *** concerns about the tv piand pricingI apologize for any inconvenience Mr [redacted] experienced Due to the delay in order piprocessing, communication and confusion surrounding Mr [redacted] order, we are in good faith issuing an in-store gift card for the requested amount of $The gift card will be mailed to Mr [redacted] via USPS mail and he can expect to receive it within 1-weeks We appreciate having the opportunity to answer the complaint Sincerely, Z.AN [redacted] Executive Team
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below.I want to say thank you for all your help I no longer want to pursue this matter I will take matters into my own hands my recommending to my friends, neighbors, and on face book not to shop at H & H Gregg due to bad business on their part My wife and I own a home and we just bought a new washer and dryer, high end models, from [redacted] *** We have not had any problems If H & H Gregg continue to do business in this manner they will lose a lot of customers You may forward this response to them if you like Again, thank you for all your help, Revdex.com Regards, [redacted] ***
September 27, [redacted] ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms***:We have received your letter regarding [redacted] ’s concerns regarding his rebateWe apologize for any inconvenience and the delay Mr [redacted] encounteredHe will be receiving his gift card within to daysMr [redacted] has been made aware.We appreciate the opportunity to address the complaint.Sincerely,StephanieExecutive Team
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below.I've just spoken to Carla from Samsung, she stated I had to go through steps to trouble shoot I told Carla, these are the same steps we've been through and they aren't working I requesting now that the refrigerator be replaced....AGAIN This is getting ridiculous and NO customer, after spending thousands of dollars should go through this headache We've been dealing with the crappy product since July and this is UNEXCEPTABLE Regards, [redacted] ***
December 26, [redacted] ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms***:We have received your letter regarding [redacted] ’s concern about her purchase.We apologize for any inconvenience Ms [redacted] encountered As previously stated, we regret to inform that we do not have authority over the Acceptance Now contractsShe may visit her local store and speak with the Acceptance Now manager for further assistance with the issueWe appreciate the opportunity to address the complaint.Sincerely,Stephanie D [redacted] ***Executive Team
November 16, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms [redacted] I have received your letter regarding [redacted] ***’ concerns about the microwave.I apologize for any inconvenience Ms [redacted] experiencedOur records indicate that the microwave was exchangedIf she has any questions, our call center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaintSincerely,Ryan M [redacted] Executive Team
January 25, [redacted] Revdex.com, Inc NDelaware Street # Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms***: I have received your letter regarding [redacted] customer service issue We apologize for the inconvenience and frustration [redacted] may have experiencedBecause the issue was reported within the first 30day of purchase, I am authorizing [redacted] an exchange on the dishwasherI ask that once Mr [redacted] comes back into town to please give myself a call at 1-866-974-to schedule a date for delivery of the new dishwasher We appreciate having the opportunity to answer the complaint Sincerely, Whitney E***
I have received your letter regarding [redacted] 's concerns about her request.I apologize for any inconvenience she experiencedWe regret that we are unable to honor her requestAs indicated in our return policy, products must be complete in order to qualify for return.Our store is not responsible for abandoned propertyThe television may still be available for pickupIf she would like further assistance, the store management can be reached at (610) 750-8773.We appreciate having the opportunity to answer the complaintSincerely,Diane M***Communications Manager
September 16, 2015RE: [redacted] Dear [redacted] I have received your letter regarding [redacted] concerns about her order.I apologize for any inconvenience [redacted] experiencedThe DSdelivery service includes basic setup and a connection to a cable source We regret that we are unable to offer the other installation services she requestedOur records indicate that a return was authorized.We appreciate having the opportunity to answer [redacted] complaintSincerely,James [redacted] Director, Service OperationsJTM/rlb
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] To Whom it May Concern,The problem of the delivery is no the longer the issue nor is it about the stoveThe issue is that when I arrived at the store and talked to the manager I was treated with such discuss and poor customer serviceTalking to the sales manager he told me that even though my prodcut was in the store they have the right to sell itThe product was paid for and I recieved a bill before the whole issue of me not getting the product all the togetherI told the sales manager that I made a complaint with you all and asked for the regional managers contact infoThe sales manager refused and said that I should make a complaint because that helps himRedirecting me to the company website for help.The way that I was treated was apauling the fact that someone comes to them with a problem they brush it offThen pass the buck by blaming the customer service department and then the delivery departmentThe point is that no one is taking responsibility for what they have doneTreating a paying customer like this is a real shame and this why they loose my bussinessI will take my money else where and now I only hope that the next customer does not get treated like I did
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below They stated the unit was to be installed on Febhowever now they are stating the unit was totally damaged and they had to return I was supposed to receive a call from the General Manager on Feb and never did once again Regards, [redacted]
[redacted] Revdex.com, IncNDelaware Street #Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms***: I have received your letter regarding Ms***’s Warranty concern.I apologize for any inconvenience Ms [redacted] may have experiencedI regret that at this time we do not have any further information for Ms***Warrantech can be reached at 877-456-We appreciate having the opportunity to answer the complaintSincerely, Z.AN***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below Can you please send me the gift card because this is what was promised to me Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below.previous emails from company state they would refund Fexex shipping - previously sent as a attachment via Revdex.com disputeCompany is no longer honoring honoring what was emailed by them to meI will continue the dispute via NY Attorney General's office Regards, [redacted]
October 30, 2015Peggy Richardson Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: Carol Schaeffer (# 10805634) Dear MsRichardson:I have received your follletter regarding Carol Schaeffer’s concerns about her order.We regret her continued disappointmentWhen a television order is placed through our website, there is an option for a customer to indicate whether they need a connection to additional componentsHowever, the option also states that the service requires a professional installation and additional charges may apply.We appreciate having the opportunity to answer MsSchaeffer’s complaintSincerely,James TMcNeesDirector, Service OperationsJTM/rlb
September 2, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] ) Dear Ms [redacted] :I have received your letter regarding [redacted] ***’s concerns about the refrigerator.I apologize for any inconvenience Ms*** experiencedOur records indicate that a return was authorizedIf she has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaintSincerely,Ryan M [redacted] Executive Team
January 12, [redacted] ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms***:We have received your letter regarding [redacted] ’s concern about his purchase.We apologize for any inconvenience Mr [redacted] has experiencedHis feedback is very important to us and has been forwarded to the appropriate personnel to address and prevent it from happening in the futureAs previously stated, the order was cancelled and refunded on 12/12/We appreciate the opportunity to address the complaint.Sincerely,Stephanie D [redacted] ***Executive Team
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me However, I am only doing this because further pursuit of the matter will take time and energy I do not haveThe clear intent of the warranty was not honored and I ask that the Revdex.com look into this further to prevent future hhgregg customers from the same dishonest business practices.The warranty promises a replacement dishwasher if the same issue cannot be repaired after three attemptsThey attempted to fix the same issue three times before finally diagnosing the problem (a broken pump)There was a fourth visit made to replace the pump, and I had requested a fifth service call for the same issueWarrantech never sent out a repair person and didn't bother to even contact me to say why until I called again two weeks later.The reason the warranty was canceled was because Warrentech had spent more on the repair of the dishwasher than its value (a condition found in the fine print) but the only reason the repair costs were so high was because they continued to send repair technicians who could not fix the problem until the fourth visit and this fix (a new pump) only lasted for two months.hhgregg is saying that they are powerless in the matter and must accept Warrentech's decision not to honor the warranty; this is a poor excuse since hhgregg is responsible for choosing their vendor and the language of their contracts and can certainly pressure Warrantech to honor their warranty in all cases or choose another vendor who willRegards, [redacted] ***
January 25, [redacted] Revdex.com, Inc NDelaware Street # Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms***: I have received your letter regarding [redacted] customer service issue We apologize for the inconvenience and frustration Ms [redacted] may have experiencedUnfortunately I am not able to locate any information regarding a purchase under the number on file or [redacted] All attempts to reach Ms [redacted] are been unsuccessfulFor better assistants we ask that Ms [redacted] provides us with the invoice number1-866-974- We appreciate having the opportunity to answer the complaint Sincerely, Whitney E***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and accept that company is refusing to honor the promise made by their associate Regards, [redacted] ***
July 14, [redacted] Revdex.com, IncNDelaware Street #Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms [redacted] : I have received your letter regarding [redacted] *** concerns about the tv piand pricingI apologize for any inconvenience Mr [redacted] experienced Due to the delay in order piprocessing, communication and confusion surrounding Mr [redacted] order, we are in good faith issuing an in-store gift card for the requested amount of $The gift card will be mailed to Mr [redacted] via USPS mail and he can expect to receive it within 1-weeks We appreciate having the opportunity to answer the complaint Sincerely, Z.AN [redacted] Executive Team
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below.I want to say thank you for all your help I no longer want to pursue this matter I will take matters into my own hands my recommending to my friends, neighbors, and on face book not to shop at H & H Gregg due to bad business on their part My wife and I own a home and we just bought a new washer and dryer, high end models, from [redacted] *** We have not had any problems If H & H Gregg continue to do business in this manner they will lose a lot of customers You may forward this response to them if you like Again, thank you for all your help, Revdex.com Regards, [redacted] ***
September 27, [redacted] ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms***:We have received your letter regarding [redacted] ’s concerns regarding his rebateWe apologize for any inconvenience and the delay Mr [redacted] encounteredHe will be receiving his gift card within to daysMr [redacted] has been made aware.We appreciate the opportunity to address the complaint.Sincerely,StephanieExecutive Team
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below.I've just spoken to Carla from Samsung, she stated I had to go through steps to trouble shoot I told Carla, these are the same steps we've been through and they aren't working I requesting now that the refrigerator be replaced....AGAIN This is getting ridiculous and NO customer, after spending thousands of dollars should go through this headache We've been dealing with the crappy product since July and this is UNEXCEPTABLE Regards, [redacted] ***
December 26, [redacted] ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms***:We have received your letter regarding [redacted] ’s concern about her purchase.We apologize for any inconvenience Ms [redacted] encountered As previously stated, we regret to inform that we do not have authority over the Acceptance Now contractsShe may visit her local store and speak with the Acceptance Now manager for further assistance with the issueWe appreciate the opportunity to address the complaint.Sincerely,Stephanie D [redacted] ***Executive Team
November 16, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms [redacted] I have received your letter regarding [redacted] ***’ concerns about the microwave.I apologize for any inconvenience Ms [redacted] experiencedOur records indicate that the microwave was exchangedIf she has any questions, our call center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaintSincerely,Ryan M [redacted] Executive Team
January 25, [redacted] Revdex.com, Inc NDelaware Street # Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms***: I have received your letter regarding [redacted] customer service issue We apologize for the inconvenience and frustration [redacted] may have experiencedBecause the issue was reported within the first 30day of purchase, I am authorizing [redacted] an exchange on the dishwasherI ask that once Mr [redacted] comes back into town to please give myself a call at 1-866-974-to schedule a date for delivery of the new dishwasher We appreciate having the opportunity to answer the complaint Sincerely, Whitney E***
I have received your letter regarding [redacted] 's concerns about her request.I apologize for any inconvenience she experiencedWe regret that we are unable to honor her requestAs indicated in our return policy, products must be complete in order to qualify for return.Our store is not responsible for abandoned propertyThe television may still be available for pickupIf she would like further assistance, the store management can be reached at (610) 750-8773.We appreciate having the opportunity to answer the complaintSincerely,Diane M***Communications Manager
September 16, 2015RE: [redacted] Dear [redacted] I have received your letter regarding [redacted] concerns about her order.I apologize for any inconvenience [redacted] experiencedThe DSdelivery service includes basic setup and a connection to a cable source We regret that we are unable to offer the other installation services she requestedOur records indicate that a return was authorized.We appreciate having the opportunity to answer [redacted] complaintSincerely,James [redacted] Director, Service OperationsJTM/rlb
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] To Whom it May Concern,The problem of the delivery is no the longer the issue nor is it about the stoveThe issue is that when I arrived at the store and talked to the manager I was treated with such discuss and poor customer serviceTalking to the sales manager he told me that even though my prodcut was in the store they have the right to sell itThe product was paid for and I recieved a bill before the whole issue of me not getting the product all the togetherI told the sales manager that I made a complaint with you all and asked for the regional managers contact infoThe sales manager refused and said that I should make a complaint because that helps himRedirecting me to the company website for help.The way that I was treated was apauling the fact that someone comes to them with a problem they brush it offThen pass the buck by blaming the customer service department and then the delivery departmentThe point is that no one is taking responsibility for what they have doneTreating a paying customer like this is a real shame and this why they loose my bussinessI will take my money else where and now I only hope that the next customer does not get treated like I did
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below They stated the unit was to be installed on Febhowever now they are stating the unit was totally damaged and they had to return I was supposed to receive a call from the General Manager on Feb and never did once again Regards, [redacted]
[redacted] Revdex.com, IncNDelaware Street #Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms***: I have received your letter regarding Ms***’s Warranty concern.I apologize for any inconvenience Ms [redacted] may have experiencedI regret that at this time we do not have any further information for Ms***Warrantech can be reached at 877-456-We appreciate having the opportunity to answer the complaintSincerely, Z.AN***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below Can you please send me the gift card because this is what was promised to me Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below.previous emails from company state they would refund Fexex shipping - previously sent as a attachment via Revdex.com disputeCompany is no longer honoring honoring what was emailed by them to meI will continue the dispute via NY Attorney General's office Regards, [redacted]
October 30, 2015Peggy Richardson Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: Carol Schaeffer (# 10805634) Dear MsRichardson:I have received your follletter regarding Carol Schaeffer’s concerns about her order.We regret her continued disappointmentWhen a television order is placed through our website, there is an option for a customer to indicate whether they need a connection to additional componentsHowever, the option also states that the service requires a professional installation and additional charges may apply.We appreciate having the opportunity to answer MsSchaeffer’s complaintSincerely,James TMcNeesDirector, Service OperationsJTM/rlb
September 2, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] ) Dear Ms [redacted] :I have received your letter regarding [redacted] ***’s concerns about the refrigerator.I apologize for any inconvenience Ms*** experiencedOur records indicate that a return was authorizedIf she has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaintSincerely,Ryan M [redacted] Executive Team