Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below They have not been out to my house to determine what is wrong with my unitI have requested for a repair tech and they are yet to provide me with a techNo one has determined what the issue isFor all we know it is the seal given the fact the items in the freezer continue to thaw on their ownIt appears HH Gregg is claiming they have made an attempt to respond to meThey have notI have not had one clear conversation with their company and no repair person has been sent to my houseI personally had whirlpool at my house and they wouldn't touch my refrigerator because they claim HH Gregg is impossible to work with and would not contract repairs with themMy complaint is very valid! Regards, [redacted]
February 23, [redacted] ***RE: [redacted] Dear [redacted] I have received your letter regarding [redacted] concerns about his refrigerator.I apologize for any inconvenience *** [redacted] experiencedGiven the length of time that has passed since the purchase, we are unable to authorize a replacementHowever, we are working with the manufacturer to resolve the issue with the refrigeratorWe regret the delay.We appreciate having the opportunity to answer the complaintSincerely,Ryan [redacted] Executive Team
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below Hello,I feel that the business is not reading or understanding what is happeningI called the number provided and once again was told I needed to contact HHGREGGThey took back the merchandise and refused a refundI am a consumer without product and without the money I paid for it at no fault of my own Regards, [redacted]
Dear Ms***: I have received your letter regarding [redacted] ***’s concern about his previous orderI apologize for any frustration Mr [redacted] has experienced As a company hhgregg reserves the right to cancel or modify due to any error or other appropriate reason, at anytime We ask that Mr [redacted] please accept our apology for the order being cancelled due to no stockWe continually take steps to fix and improve the service of our company so that such an event will never happen againWe look forward to being able to serve Mr [redacted] better in the future We value our customers and appreciate the opportunity to answer the complaint Sincerely, Z.AN [redacted] Executive Team
August 12, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear MsRichardson:I have received your letter regarding [redacted] ’s concerns about the refundsI apologize for any inconvenience Ms [redacted] experiencedOur records indicate that the refund checks were processedShe should receive them in the next 5-business days if she has not received them alreadyWe regret the delay.We appreciate having the opportunity to answer the complaintSincerely,James TM***Director, Service OperationsJTM/rlb
February 1, [redacted] ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms***:We have received your letter regarding [redacted] ***’s concerns about the purchase.We apologize for any inconvenience Shiloh encounteredThe feedback is very important to us and has been forwarded to the appropriate personnel to address and prevent it from happening in the future.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D [redacted] ***Executive Team
April 24, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms***:I have received your letter regarding [redacted] ’s concerns about the television.We regret his continued disappointmentHowever, we stand by our previous responses.We appreciate having the opportunity to answer the complaintSincerely,Ryan M [redacted] Executive Team
April 28, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted] :I have received your follletter regarding [redacted] ’ concerns about her refrigerator.We did not find a record of a gift cardStore credit was authorized for a small refrigerator for her to use due to the repair delayShe received the refrigerator on 3/19/We regret any misunderstandingHowever, we are unable to provide her with a gift card.She may have the option to file a food loss claim with the service plan administrator if she has not done so alreadyIf she has any questions, Warrantech can be reached at ( [redacted] .We appreciate having the opportunity to answer the complaintSincerely,Ryan [redacted] Executive Team
March 24, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms***:I have received your letter regarding [redacted] ***’s concerns about her range.We regret her continued disappointmentHowever, we stand by our previous response.We appreciate having the opportunity to answer the complaintSincerely,Ryan M [redacted] Executive Team
July 12, [redacted] Revdex.com, IncNDelaware Street #Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms [redacted] : I have received your letter regarding [redacted] ’s concerns I apologize for any frustration Ms [redacted] experienced Our records indicate that the $refund has been credited to a Visa/Mastercard ending in *** The credit should post to the account within the next to business days if it has not posted already We appreciate having the opportunity to answer the complaint Sincerely, Jennifer B [redacted] Executive Team
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will give this until 10/25/to see if I receive the $check from them, if not then I will be writing back Regards, [redacted]
March 23, [redacted] ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms***:We have received your letter regarding [redacted] ’ concern about her purchase.We apologize for any inconvenience Ms [redacted] encounteredOur records indicate that there was a refund of $processed back on card ending in [redacted] on 03/16/Please allow to business days for the funds to be reflected on your accountWe appreciate the opportunity to address the complaintSincerely,Stephanie D [redacted] ***Executive Team
May 26, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear Ms [redacted] :I have received your letter regarding [redacted] ’ concerns about his television.I apologize for any inconvenience Mr [redacted] experiencedWe regret that we are unable to honor his request for a replacement televisionOur representative contacted [redacted] and was informed that a part was ordered for the televisionIf he has any questions, the service plan administrator can be reached at (877) 456-We appreciate having the opportunity to answer the complaintSincerely,Ryan M [redacted] Executive Team
August 6, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms [redacted] :I have received your letter regarding [redacted] concerns about his purchase.I apologize for any inconvenience Mr [redacted] experiencedOur records indicate that a price adjustment of $was processedHe should receive the refund in the next few business days if he has not received it already.We appreciate having the opportunity to answer Mr [redacted] complaintSincerely,James TM***Director, Service OperationsJTM/rlb
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] I able not satisfied because in the store there is no sign saying you do not accept damage goods already purchase from hhgregg store or anything about an open box tv and the only sign you have is a day return policy and nothing on protection warranty saying thing like you do not cover that or employee saying that before you purchase a product so that response is very unacceptable since I have the burden of finishing paying for a product that you could not guarantee secure before it left the store because Sarah wrap does not cushion a tv glass screen and this was before it left your by the way!!!
March 2, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted] I have received your recent letter regarding [redacted] ***’ concerns about his refrigerator repair.I apologize for any inconvenience *** [redacted] experiencedIt is our understanding that the service plan administrator is reviewing another service option and a representative should contact himIf he has any questions, Warrantech can be reached at (877) 456- We appreciate having the opportunity to answer the complaintSincerely,Ryan [redacted] Executive Team
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below.The company has resolved the issue with the mattressHowever, we are still waiting on the discount for the refrigeratorWe have provided the name of the employee and the number he can be reached atWe were also informed by the contracted shipping company to deal with HH Gregg corporation about the matter, as they do not handle any financial transactionsHH Gregg corporate is trying to pass the buck to a company that cannot address the issue Regards, [redacted] ***
October 1, 2015Peggy Richardson Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted] :I have received your letter regarding [redacted] concerns about [redacted] order.I apologize for any inconvenience they experiencedIn the interest of good customer relations, we processed a price adjustment of $ [redacted] should receive the refund in the next days.We appreciate having the opportunity to answer the complaintSincerely,James [redacted] Director, Service Operations
August 12, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# 10753904) Dear MsRichardson:I have received your letter regarding [redacted] ***’ concerns about his furniture and the refund.I apologize for any inconvenience Mr [redacted] experiencedOur records indicate that a refund of $was processedHe should receive it in the next days if he has not received it alreadyIf he has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaintSincerely,James TM***Director, Service OperationsJTM/rlb
November 9, [redacted] Revdex.com, IncNDelaware Street #Indianapolis, IN RE: [redacted] (Case ID: [redacted] )Dear Ms [redacted] : I have received your letter regarding [redacted] 's purchase I apologize for any frustration Ms [redacted] has experienced We have contacted the warranty administrator Warrantech on Ms [redacted] s behalfAfter reviewing their case notes and photos from the service company, Warrantech has offered to provide a second opinion from a different service company for Ms [redacted] The second opinion service call will need authorized by calling Warrantech at 877-456- In regards to the premium service plan , hhgregg is willing to refund the cost in fullWe ask that Ms [redacted] fill out and mail the attached form, along with a copy of this letterWarranty cancellation requests normally process within daysWe va lue our customers and appreciate the opportunity to answer the complaintSincerely,/ Executive Team - ZN***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below They have not been out to my house to determine what is wrong with my unitI have requested for a repair tech and they are yet to provide me with a techNo one has determined what the issue isFor all we know it is the seal given the fact the items in the freezer continue to thaw on their ownIt appears HH Gregg is claiming they have made an attempt to respond to meThey have notI have not had one clear conversation with their company and no repair person has been sent to my houseI personally had whirlpool at my house and they wouldn't touch my refrigerator because they claim HH Gregg is impossible to work with and would not contract repairs with themMy complaint is very valid! Regards, [redacted]
February 23, [redacted] ***RE: [redacted] Dear [redacted] I have received your letter regarding [redacted] concerns about his refrigerator.I apologize for any inconvenience *** [redacted] experiencedGiven the length of time that has passed since the purchase, we are unable to authorize a replacementHowever, we are working with the manufacturer to resolve the issue with the refrigeratorWe regret the delay.We appreciate having the opportunity to answer the complaintSincerely,Ryan [redacted] Executive Team
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below Hello,I feel that the business is not reading or understanding what is happeningI called the number provided and once again was told I needed to contact HHGREGGThey took back the merchandise and refused a refundI am a consumer without product and without the money I paid for it at no fault of my own Regards, [redacted]
Dear Ms***: I have received your letter regarding [redacted] ***’s concern about his previous orderI apologize for any frustration Mr [redacted] has experienced As a company hhgregg reserves the right to cancel or modify due to any error or other appropriate reason, at anytime We ask that Mr [redacted] please accept our apology for the order being cancelled due to no stockWe continually take steps to fix and improve the service of our company so that such an event will never happen againWe look forward to being able to serve Mr [redacted] better in the future We value our customers and appreciate the opportunity to answer the complaint Sincerely, Z.AN [redacted] Executive Team
August 12, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear MsRichardson:I have received your letter regarding [redacted] ’s concerns about the refundsI apologize for any inconvenience Ms [redacted] experiencedOur records indicate that the refund checks were processedShe should receive them in the next 5-business days if she has not received them alreadyWe regret the delay.We appreciate having the opportunity to answer the complaintSincerely,James TM***Director, Service OperationsJTM/rlb
February 1, [redacted] ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms***:We have received your letter regarding [redacted] ***’s concerns about the purchase.We apologize for any inconvenience Shiloh encounteredThe feedback is very important to us and has been forwarded to the appropriate personnel to address and prevent it from happening in the future.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D [redacted] ***Executive Team
April 24, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms***:I have received your letter regarding [redacted] ’s concerns about the television.We regret his continued disappointmentHowever, we stand by our previous responses.We appreciate having the opportunity to answer the complaintSincerely,Ryan M [redacted] Executive Team
April 28, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted] :I have received your follletter regarding [redacted] ’ concerns about her refrigerator.We did not find a record of a gift cardStore credit was authorized for a small refrigerator for her to use due to the repair delayShe received the refrigerator on 3/19/We regret any misunderstandingHowever, we are unable to provide her with a gift card.She may have the option to file a food loss claim with the service plan administrator if she has not done so alreadyIf she has any questions, Warrantech can be reached at ( [redacted] .We appreciate having the opportunity to answer the complaintSincerely,Ryan [redacted] Executive Team
March 24, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms***:I have received your letter regarding [redacted] ***’s concerns about her range.We regret her continued disappointmentHowever, we stand by our previous response.We appreciate having the opportunity to answer the complaintSincerely,Ryan M [redacted] Executive Team
July 12, [redacted] Revdex.com, IncNDelaware Street #Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms [redacted] : I have received your letter regarding [redacted] ’s concerns I apologize for any frustration Ms [redacted] experienced Our records indicate that the $refund has been credited to a Visa/Mastercard ending in *** The credit should post to the account within the next to business days if it has not posted already We appreciate having the opportunity to answer the complaint Sincerely, Jennifer B [redacted] Executive Team
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will give this until 10/25/to see if I receive the $check from them, if not then I will be writing back Regards, [redacted]
March 23, [redacted] ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms***:We have received your letter regarding [redacted] ’ concern about her purchase.We apologize for any inconvenience Ms [redacted] encounteredOur records indicate that there was a refund of $processed back on card ending in [redacted] on 03/16/Please allow to business days for the funds to be reflected on your accountWe appreciate the opportunity to address the complaintSincerely,Stephanie D [redacted] ***Executive Team
May 26, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear Ms [redacted] :I have received your letter regarding [redacted] ’ concerns about his television.I apologize for any inconvenience Mr [redacted] experiencedWe regret that we are unable to honor his request for a replacement televisionOur representative contacted [redacted] and was informed that a part was ordered for the televisionIf he has any questions, the service plan administrator can be reached at (877) 456-We appreciate having the opportunity to answer the complaintSincerely,Ryan M [redacted] Executive Team
August 6, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms [redacted] :I have received your letter regarding [redacted] concerns about his purchase.I apologize for any inconvenience Mr [redacted] experiencedOur records indicate that a price adjustment of $was processedHe should receive the refund in the next few business days if he has not received it already.We appreciate having the opportunity to answer Mr [redacted] complaintSincerely,James TM***Director, Service OperationsJTM/rlb
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] I able not satisfied because in the store there is no sign saying you do not accept damage goods already purchase from hhgregg store or anything about an open box tv and the only sign you have is a day return policy and nothing on protection warranty saying thing like you do not cover that or employee saying that before you purchase a product so that response is very unacceptable since I have the burden of finishing paying for a product that you could not guarantee secure before it left the store because Sarah wrap does not cushion a tv glass screen and this was before it left your by the way!!!
March 2, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted] I have received your recent letter regarding [redacted] ***’ concerns about his refrigerator repair.I apologize for any inconvenience *** [redacted] experiencedIt is our understanding that the service plan administrator is reviewing another service option and a representative should contact himIf he has any questions, Warrantech can be reached at (877) 456- We appreciate having the opportunity to answer the complaintSincerely,Ryan [redacted] Executive Team
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below.The company has resolved the issue with the mattressHowever, we are still waiting on the discount for the refrigeratorWe have provided the name of the employee and the number he can be reached atWe were also informed by the contracted shipping company to deal with HH Gregg corporation about the matter, as they do not handle any financial transactionsHH Gregg corporate is trying to pass the buck to a company that cannot address the issue Regards, [redacted] ***
October 1, 2015Peggy Richardson Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted] :I have received your letter regarding [redacted] concerns about [redacted] order.I apologize for any inconvenience they experiencedIn the interest of good customer relations, we processed a price adjustment of $ [redacted] should receive the refund in the next days.We appreciate having the opportunity to answer the complaintSincerely,James [redacted] Director, Service Operations
August 12, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# 10753904) Dear MsRichardson:I have received your letter regarding [redacted] ***’ concerns about his furniture and the refund.I apologize for any inconvenience Mr [redacted] experiencedOur records indicate that a refund of $was processedHe should receive it in the next days if he has not received it alreadyIf he has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaintSincerely,James TM***Director, Service OperationsJTM/rlb
November 9, [redacted] Revdex.com, IncNDelaware Street #Indianapolis, IN RE: [redacted] (Case ID: [redacted] )Dear Ms [redacted] : I have received your letter regarding [redacted] 's purchase I apologize for any frustration Ms [redacted] has experienced We have contacted the warranty administrator Warrantech on Ms [redacted] s behalfAfter reviewing their case notes and photos from the service company, Warrantech has offered to provide a second opinion from a different service company for Ms [redacted] The second opinion service call will need authorized by calling Warrantech at 877-456- In regards to the premium service plan , hhgregg is willing to refund the cost in fullWe ask that Ms [redacted] fill out and mail the attached form, along with a copy of this letterWarranty cancellation requests normally process within daysWe va lue our customers and appreciate the opportunity to answer the complaintSincerely,/ Executive Team - ZN***